Fin by Intercom Discussions

Fin by Intercom

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Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.

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# Can you add a feature that lets users customize the notification sound for different inboxes? Some inboxes are prioritized and having a unique notification sound for certain inboxes for customers' chats and emails will help a lot with being more responsive to this group of people. ##### Post Metadata

- Posted at: over 4 years ago - Author title: Customer Support Representative

- Net upvotes: 1

# What's the best way to tag group audiences at once? I want to tag groups of people without having to rely on CSVs. Or if I do, can I do it multiple times at once? ##### Post Metadata

- Posted at: over 4 years ago - Author title: Product Analyst

- Net upvotes: 1

# Is there a way I can contact the engineering team directly about my not hearing chat notifications? I have not been receiving sound chat notifications for the past month, and I only hear them whenever a chat has already been responded to y me or one of my teammates. ##### Post Metadata

- Posted at: over 4 years ago - Author title: Customer Support Agent at Strigo

- Net upvotes: 1

# How do I change notification sound? Can I integrate with Google translate? I would like to change the notification sound and would like to handle the messages in the preferred language even if it sent in other languages and it would really helpful if you could share an article for it. ##### Post Metadata

- Posted at: almost 5 years ago - Author title: Customer Success Manager

- Net upvotes: 1

# What other features do you all have in mind? Did you ever consider allowing users to go through the list of intercom messages available on a particular platform? Null ##### Post Metadata

- Posted at: about 5 years ago - Author title: Accountant Associate

- Net upvotes: 1

# How do you came up with the idea of intercom? How much does intercom cost to an enterprise? I really like the business idea of intercom, and i want to start an IT business ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 1

# Can we manually move the chat box to another place on the screen or is it in your roadmap to make that available? ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 1

# Are there any plans for dark mode of intercom? - ##### Post Metadata

- Posted at: about 5 years ago

- Net upvotes: 1

# How do I manage conversations as tickets I have a lot of questions that aren't resolved online, some goes to technical team and stay on Jira until conclusion. I don't have a good track of it and don't know if integration with Jira would help with that. I'm just snoozing tickets with Jira link of the issue and doesn't looks the best approach for the problem. Have any tips? ##### Post Metadata

- Posted at: over 5 years ago - Author title: COO at FieldLink.me

- Net upvotes: 1

# Are there any documents/code or keyboard short cuts to use different formats for my content. When I create content as part of the help article I would like to use formats like sub-bulleting sequence, numbers, apply different level headings, or upload my Word/google format docs directly without distorting the formats. Including the image sizes. I would like to know if you can bring such changes. ##### Post Metadata

- Posted at: about 6 years ago

- Net upvotes: 1

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