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87 InterCall Call Manager Reviews
Overall Review Sentiment for InterCall Call Manager
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Intercall support is top notch. They are very responsive and their on-boarding team took the time to go over everything with our support team to make sure we understood the products ins and outs. Review collected by and hosted on G2.com.
The video can be occationally choppy but we can never tell if its intercalls issue or our network. Review collected by and hosted on G2.com.
It is quick, efficient and easy to use no matter where you are. The pricing is competitive. Review collected by and hosted on G2.com.
The payment of bills turnaround is very short. Less than a week [approx] Review collected by and hosted on G2.com.
InterCall Unified Meeting is incredibly easy to use compared to other conferencing tools. The dial-ins are reliable and make it easy to call in from my cell phone. Review collected by and hosted on G2.com.
I personally haven't had any issues with this service and have used it for about 2 years. Review collected by and hosted on G2.com.
We use this in conjunction with some other internal communications software Review collected by and hosted on G2.com.
No complaints but we also do not use this product on a daily basis Review collected by and hosted on G2.com.
Call quality was great, never had to worry about the connection dropping out (once people were able to call-in). Review collected by and hosted on G2.com.
When I used Intercall, I used it in combination with Webex. It was a nightmare. Every time I created a meeting there were 4 different call numbers, 2 conference IDs, and 2 security passwords.
It would takes prospects/customers 10 minutes to login to the conference line because of the confusion. But there was nothing I could do: if I changed the default message created by Intercall, my invite couldn't be sent.
And I wouldn't recommend using this tool if you make a number of international calls. For a while as a sales rep, I covered parts of Europe (even though I was located in the US). Never - not once - could my prospects call in using the international numbers they provided. Review collected by and hosted on G2.com.
Clear audio and simple setup has made this service a mainstay for our offices.
Also, to have an opportunity to practice the skills you learned hands-on – with real-time feedback informing you whether your action is correct or incorrect. After three failed attempts, you are showed how to perform the action. This is a training section feature, but great. Review collected by and hosted on G2.com.
Due in large part to the facts of the industry in which this software services, the focus on PC is both a blessing and a curse. I am switching to a mostly Mac office and find the software to be lacking in it's integration versus its connections to Windows PCs. Review collected by and hosted on G2.com.
It's simple and easy to use. Call leaders have the ability to mute participant lines and record calls for playback, and both of these features come in handy. Review collected by and hosted on G2.com.
The automated prompts when dialing in are lengthy, and sometimes takes a while to access the call if a dialing error is made. Review collected by and hosted on G2.com.
One of the features I like best about Intercall is the report I receive after every conference call that tells me who was dialed in and for how long they stayed. Review collected by and hosted on G2.com.
What would be really great is if Intercall could somehow identify by name who was dialed in versus just their phone number. If you are not familiar with their phone number, it would be difficult to know who was dialed into your call. Review collected by and hosted on G2.com.
Intercall is clear and concise with dial in and webex features. I have had little to no issues with connectivity and use very frequently as my colleagues' and clients are based all across the country. Review collected by and hosted on G2.com.
long conf id #s can create headache when going from one meeting to the next. If there is anyway to make unique codes shorter in length? Review collected by and hosted on G2.com.
Works. Dial in and password allow for easy entrance to calls. Review collected by and hosted on G2.com.
Robot voice and background music is repetitive. Some companies have started to have news headlines while on hold. This is more interesting than a robot automated message or background music. Review collected by and hosted on G2.com.
