InterCall Call Manager Reviews & Product Details - Page 7

Very easy to use and the options displayed are user-friendly. Any layman can start conferencing within a minute. Easy to record and schedule meetings as well. Very effective for hosting meetings globally. Review collected by and hosted on G2.com.

I dislike the most about the need to dial in the conference code when I try to join a conference using my phone. It doesn't take the conf code on its own. Also, I have seen sometimes using the link directly in my invite the conf code is taken automatically and I am in the call. Review collected by and hosted on G2.com.

InterCall is easy to setup and really ease to use across an enterprise. In previous roles, I've used InterCall in conjunction with WebEx, which allowed for the combo audio/video experience for our internal meetings and presentations, as well as prospecting calls / deminars. Review collected by and hosted on G2.com.

InterCall has a lot of prompts that sometimes seem pretty redundant and clunky. As someone who had to setup a lot of conference calls, you begin to memorize the prompts to breeze through and get your conference call started, but it's not very user friendly. Review collected by and hosted on G2.com.

- Centralized platform for arranging the voice call

- Global support and worldwide known platform for arranging call with clients Review collected by and hosted on G2.com.

- Timezone are not getting updated automatically for meeting.

- Dynamic intercall number generated sometimes does not work Review collected by and hosted on G2.com.

InterCall has different payment plan options, and it doesn't require software installation to use the program. Overall, the program is easy to use and the audio/video quality is good. There is free trial offer for users to try out before committing to a plan option. Also, it works with Outlook. Review collected by and hosted on G2.com.

The various options creates a confusing interface for new users. Customer service is not helpful. There is no storage space for a document library. Review collected by and hosted on G2.com.

Comprehensive global dial in numbers and a highly reliable platform were the best part of this solution. Review collected by and hosted on G2.com.

-Pricing: As a global organization we were being billed on a sliding scale of rates per person per minute that joined our conferences. This resulted in a monthly service charge in the thousands of dollars due to the variety of countries dialing in to our conferences. We only purchased a dozen or so licenses, so this was a considerable cost. After reviewing other solutions, we quickly realized we were overpaying and did not need to be billed on a usage based metric.

-Account Support was terrible. It took several months to cancel our account, our AM failed to log our requests, and our contract was renewed on an annual basis despite my requests to cancel. This was finally resolved after moving the issue up the management level, but it was an unnecessarily complicated process. Review collected by and hosted on G2.com.

I've used Intercall frequently to screen-share as well as facilitate voice communications with our clients in other states. Often, our clients either don't have conference lines or aren't able to secure a room that is properly wired for voice communications. People are able to call in on a computer-by-computer basis for presentations, see my screen, and vocally contribute wherever they happen to be at the time. Review collected by and hosted on G2.com.

While I've found that session recording works pretty well and is predominantly a function of bandwidth on the end of the person sharing their screen, I've had a few presentations that I've recorded contain video errors/lag/voice delay, which led to them being unusable or significantly less useful for our clients who weren't able to attend the presentation after the fact. Review collected by and hosted on G2.com.

Can have group calls. Multiple users can call into one line and have meetings Review collected by and hosted on G2.com.

Automated system is overly complex. Phone call quality is low. Often hear other calls or interuptions Review collected by and hosted on G2.com.

Reliable and accessible conference bridge capabilities. I have used InterCall to host up to 20 clients during web conference calls. Review collected by and hosted on G2.com.

Call in codes can be long and easy to confuse. I have had a few instances where clients could not figure out the correct code to log in as attendees. Review collected by and hosted on G2.com.

The ease to get quickly setup and the simple process to getting a call setup. Review collected by and hosted on G2.com.

Nothing really, I got an email with my access info and from then on everytime I needed to use it, it worked. That's all I could ask from it. Review collected by and hosted on G2.com.

I use Intercall to set up meeting and have been very pleased. It is easy to start and use. Its hands free dial in as I can enter my phone number and the system calls me. I can easily share my documents and add new users or make attendees as presenter. Review collected by and hosted on G2.com.

I don't think there is anything that comes to my mind. Review collected by and hosted on G2.com.