Top 10 Interactions Digital Roots Alternatives & Competitors

Top 10 Alternatives to Interactions Digital Roots Recently Reviewed By G2 Community

#1

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Interactions Digital Roots:
• Social Customer Service
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#2

Sprout Social
By Sprout Social
(3,822)4.4 out of 5
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale.
Categories in common with Interactions Digital Roots:
• Social Customer Service
• Social Media Listening Tools
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#3

Reputation
By Reputation
(2,343)4.6 out of 5
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Categories in common with Interactions Digital Roots:
• Social Customer Service
• Social Media Listening Tools
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#4

Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
Categories in common with Interactions Digital Roots:
• Social Customer Service
• Social Media Listening Tools
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#5

Eclincher
By Eclincher
(440)4.6 out of 5
Eclincher is a market leader in the social media and online presence management. It offers multi-account and channel management, brand reputation monitoring, content creation, publishing and scheduling, social inbox, CRM, analytics reporting, local listings management, boosting local SEO ranking, automation, AI, and much more. More broadly, Eclincher provides a comprehensive solution for managing social media and online presence, facilitating content scheduling, audience engagement, brand reputation management, analytics, and automation. Eclincher serves businesses of all sizes, brands, marketing agencies, marketers, social media managers, and professionals. Specifically for agencies, Eclincher offers unique features for managing clients, including free client dashboards and analytics reports. Eclincher is an official partner of Facebook, Instagram, X (Twitter), LinkedIn, Google Business, YouTube, Pinterest, TikTok, WordPress, Google Analytics and many more integrations.
Categories in common with Interactions Digital Roots:
• Social Customer Service
• Social Media Listening Tools
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#6

Zoho Desk
By Zoho
(6,215)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Interactions Digital Roots:
• Social Customer Service
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#7

Zendesk Support Suite
By Zendesk
(6,150)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Interactions Digital Roots:
• Social Customer Service
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#8

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Interactions Digital Roots:
• Social Customer Service
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#9

Hootsuite
By Hootsuite
(5,542)4.2 out of 5
Hootsuite is the leader in social media management, trusted by more than 18 million users. With Hootsuite, you can confidently schedule posts, engage in conversations, and track your social performance, all in one place, giving you the right tools to grow your brands, businesses, and customer relationships with social.
Categories in common with Interactions Digital Roots:
• Social Media Listening Tools
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#10

Intercom
By Intercom, Inc.
(3,336)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Interactions Digital Roots:
• Social Customer Service
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