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Intelligent Contacts Hosted Contact Center Reviews & Product Details

Intelligent Contacts Hosted Contact Center Overview

What is Intelligent Contacts Hosted Contact Center?

Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.

Intelligent Contacts Hosted Contact Center Details
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Product Description

AI-Powered & Analytics-Driven Cloud Communication Software—Inbound/Outbound/Omnichannel Contact Center Suite. Streamline agent workflows and make every interaction count across all preferred communication and payment channels.


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Recent Intelligent Contacts Hosted Contact Center Reviews

Verified User
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Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding solution and amazing support team"
Powerful cloud based unified communication solution. Best feature is that it is made for non-tech people so my team and I don't have to think like ...
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Intelligent Contacts Hosted Contact Center Media

Intelligent Contacts Hosted Contact Center Demo - Agent Interface - Workflows View
Our Hosted Contact Center platform puts your staff in the driver's seat by delivering all relevant call details, scripted call flow assistance, and screen pops for up to 3 separate embedded apps.
Intelligent Contacts Hosted Contact Center Demo - Call Recording with Speech Analytics and Redaction
Automate QA Monitoring with the power of AI. Motivate and empower agent performance, identify needed areas of training, and improve call quality and handling across your office or call center.
Intelligent Contacts Hosted Contact Center Demo - Real-time Call Analytics & Reporting
Robust, configurable widget-style dashboards provide supervisors with a snapshot of contact center performance at a glance.
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1 Intelligent Contacts Hosted Contact Center Reviews

5.0 out of 5
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Intelligent Contacts Hosted Contact Center Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
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Small-Business(50 or fewer emp.)
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What do you like best about Intelligent Contacts Hosted Contact Center?

Powerful cloud based unified communication solution. Best feature is that it is made for non-tech people so my team and I don't have to think like IT people. Every feature I need plus some we don't (big company stuff) No per user fees which I appreciate. All communications in 1 place. A+ Review collected by and hosted on G2.com.

What do you dislike about Intelligent Contacts Hosted Contact Center?

We have long complex IVRs and there isn't a way to check if there are any dead ends or loops that callers can get stuck in. We can link many IVRs together but have to be careful. Review collected by and hosted on G2.com.

What problems is Intelligent Contacts Hosted Contact Center solving and how is that benefiting you?

Lifesaver during pandemic where agents had to be remote. Allowed us to hire from anywhere US or abroad. Easy to administer 24x7 PBX and call center solution that keeps our team connected with clients via whatever channel they like - talk, web, chat, email, or text. Review collected by and hosted on G2.com.

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