INTELITY Reviews 2025: Details, Pricing, & Features

INTELITY Overview

What is INTELITY?

INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY has won numerous awards including becoming the “Official Guest Engagement and Staff Management Platform Provider” of the distinguished Forbes Travel Guide. The INTELITY platform is used at boutique hotels, casino-resorts, luxury residences, global hotel brands and more in over 60 countries across 6 continents. For more information, visit www.intelity.com. INTELITY delivers a mobile-first, comprehensive hospitality platform designed to enhance the guest experience and improve operational efficiency. With mobile apps, smart-room tablets, and more, guests have instant, digital access to all of your services and conveniences. INTELITY’s guest-facing features include full-flow mobile check-in, mobile key, room controls, guest messaging, and in-app dining capabilities. INTELITY also offers back-of-house software that can address common pain points that occur throughout your everyday operations, with features such as ticketing, work orders, device management, and business intelligence to enable staff to work more efficiently, improve communication, and provide an elevated level of guest service. Leveraging over 15 years of hospitality tech experience at some of the world’s most iconic properties, INTELITY’s fifth generation cloud-based platform, Platform R5 simplifies and modernizes the back-end and tooling used by engineers, IT professionals, and third-party integrations to manage the platform, and sets the stage for the upcoming launch of INTELITY’s fully new mobile and tablet guest experience apps. With over 150 frictionless integrations across industry-leading software and hardware providers, including PMS, POS, ticketing, and BLE lock systems, INTELITY delivers a hospitality platform that connects your disparate systems through certified and discrete integrations.

INTELITY Details

Discussions

INTELITY Community

Languages Supported

English

Show LessShow More

Product Description

ICS is a provider of self-service software and apps for the hospitality industry.

Seller Details

Seller

Intelity

HQ Location

Los Angeles, CA

Twitter

@Intelity
1,584 Twitter followers

Overview Provided by:

Amanda Tower

Recent INTELITY Reviews

10/15/2022

Verified UserMid-Market (51-1000 emp.)

3.5 out of 5

"Review on Intelity service"

the best part the digitalization of the hotel ba resturant.there are many features offered by intelity is very use full such as mobile key,Mobile c...

This seller hasn't added their security information yet. Let them know that you'd like them to add it.

0 people requested security information

INTELITY Media

Our INTELITY platform was created to enhance the guest experience and improve operational efficiency. With mobile apps, smart-room tablets, back-of-house software, and more, guests can access services and amenities across your property and enjoy an unparalleled level of convenience. Offer your gu...

Our mobile app puts your property and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our hotel mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.

INTELITY Demo - INTELITY Smart-Room Tablets

Our smart-room tablets give your guests unparalleled access to services and amenities without leaving the comfort of their room. Guests can access hotel and local information, request services, book reservations with popular amenities, explore digital menus, order food and beverages, and more. Wi...

INTELITY Demo - INTELITY Guest Experience Management System (GEMS)

Our staff operation tool, GEMS, automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneo...

Our mobile key and keyless entry provides guests with a contactless, safe, and secure solution to access their rooms and public areas. As part of mobile check-in, this guest experience feature can be incorporated into your property’s hotel guest app through our API platform.

INTELITY Demo - API Available for Existing Apps

Our API lets you get the guest experience features you want on the app you have, powered by our platform. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience...

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospitality

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Oct 15, 2022

What do you like best about INTELITY?

the best part the digitalization of the hotel ba resturant.there are many features offered by intelity is very use full such as mobile key,Mobile check in and check out,Digital dining.. Review collected by and hosted on G2.com.

What do you dislike about INTELITY?

As nw the service offered are unique are good but to use the service we need a smart device such as phone or tablet which is should be given to guest if required this is costly as compared to previous practice Review collected by and hosted on G2.com.

What problems is INTELITY solving and how is that benefiting you?

The online or digital platform help keep the record of the guest usage like and dislike. It helps in billing also and human error are refuced to a far extend Review collected by and hosted on G2.com.

Show Less

Helpful?