We've been using Kelverion IPs for many years now, to allow us to automate the raising of incidents and work orders into our ITSM, from System Center Operations Manager. For initial setup, Kelverion worked closely with us to ensure that the solution was tailored to our environment and requirements, and committed to ensuring the solution was fit-for-purpose and delivering the best value for us. The Integration Packs have been virtually trouble-free and the solution just 'works' everyday.
Last year we did a major upgrade to our ITSM, and Kelverion support was superb, hand-holding us throughout the entire process, as well as being on hand with advice for the System Center Orchestrator Upgrade that was required too. We hit issues with the ITSM API and Kelverion support did some extremely detailed testing, troubleshooting and Vendor liaison, to prove the issue was with the ITSM Vendor, and to get us over the line. Support is responsive, and direct, and we feel like a valued customer. Review collected by and hosted on G2.com.
It's a complex solution under-the-hood. But if you're brave enough to try and understand how it works, the Kelverion support guys do a fantastic job of explaining how the workflows and runbooks fit together, and any further features / potential in the IPs that could be leveraged. Review collected by and hosted on G2.com.
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