InSync helped our team at Yahoo with automation of handling customer issues which would've put a burden on human agents. The thing I liked about InSync was the time (6-8 weeks) it took them to bring the solution up and running in addition to training the system to handle additional use cases. Review collected by and hosted on G2.com.
There wasn't anything major I disliked about the product. But at that time (2018) there was no self-serviceable UI for our team to handle ongoing operations. Having said that, this may have been addressed in the current version Review collected by and hosted on G2.com.
11 out of 12 Total Reviews for Insync.ai
Overall Review Sentiment for Insync.ai
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Insync does not just leave you to manage the tool on your own, but instead proactively reach out to provide insight and suggested changes to improve the instance of their tool for their customer's benefit. Then, they actually go about implementing those changes with their customer's guidance. Review collected by and hosted on G2.com.
Insync requires your input and guidance, and while that is not inherently a problem, no one should expect that it is simply a plugin application that runs entirely independently. In fact, the team does a great job of requesting the appropriate resources and connections to allow the tool to operate without constant oversight. Review collected by and hosted on G2.com.
The team at InsyncAI is very polished, polite, collaborative and true experts in the area of artificial intelligence. Their simple to use platform stands out among competitiors and was sinple to implement. Review collected by and hosted on G2.com.
So far I have no issues with InsyncAI chat bot and our only challenge is finding internal resources to dive deeper into their product to leverage additional functionality in our CRM to the customer. Review collected by and hosted on G2.com.
Insync.ai is a reliable and specialized customer-focused business partner building a competitive advantage. Zero technical work is required from the client-side to get up and running, tailored approach to building automation workflows and insights to improve the customer experience.
Getting into automation with a partner is an intimidating process that could hurt the customer experience if you choose the wrong product or partner. Since launch Insync has upheld our expectations for service and moved it forward. Review collected by and hosted on G2.com.
Nothing to dislike. After working with Insync, they set the standard for a true partnership while delivering results. Review collected by and hosted on G2.com.
The Insync.ai team is highly responsive to all of our business' questions, concerns and ideas for improving the experience we give our customers through our chat engagements. They are quick to adapt to our changing needs and innovate solutions to help us reach our business goals. Collaboration has been smooth and efficient with our internal development teams as we work together with Insync.ai to implement enhancements. Their team is always looking to improve their product and by extension the customer experience we provide, proactively bringing findings from the metrics they gather to our attention to highlight areas for growth and change. This allows us as a business to stay ahead of the game rather than functioning in a reactive way to concerns raised by our customers. Review collected by and hosted on G2.com.
I have no negative feedback to provide for this business. We have had a wonderful experience from day one with Insync.ai Review collected by and hosted on G2.com.
communications and follow through on promises. Review collected by and hosted on G2.com.
We have had no negative experiences. There have been requests that could not be accommodated but it's more because we ask for everything and learn what is possible. Review collected by and hosted on G2.com.
They are very responsive, and they will take on any challenge that we have. Moreover, the team brings new ideas and innovation to us, they are a thought leader and a driver for our business. Review collected by and hosted on G2.com.
The toughest challenge is in the AI space in general. InSync is a great vendor for it, but it takes time to get efficient and effective. Review collected by and hosted on G2.com.
Insync.ai is very easy to work with. The team has a relatively quick response time that is always replied with quick action plan and solution. Review collected by and hosted on G2.com.
Very very little. It took a while to think about something negative. All I can think of is that we cannot edit the workflows ourselves. We need to send our suggestions to be edited by them which can sometimes take a few hours. Review collected by and hosted on G2.com.
Insync.ai is super responsive. They help you troubleshoot problem areas, offer suggestions on how to improve for the future, and then come alongside you to see your vision through to the finish line. Review collected by and hosted on G2.com.
I wish that I had an opportunity to work with Insync.ai more often! Review collected by and hosted on G2.com.
I love how the insync.ai team takes your ideas and makes them a reality. everything we have asked, they've been able to do. Review collected by and hosted on G2.com.
There really isn't anything I've disliked while working with them. Review collected by and hosted on G2.com.
