# InStream Group Reviews **Vendor:** InStream **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 124 ## About InStream Group InStream is the relation management platform. CRM alternative for customer-focused companies. InStream supports small and medium size business in collecting information about customers, managing communication and in building strong business relations. Simple but flexible tool which can be integrated with any mailbox, social media and business management tool. ## InStream Group Pros & Cons **What users like:** - Users appreciate the **simplicity and ease of use** of InStream Group, making their streaming experience enjoyable and efficient. (2 reviews) - Users find the **initial setup very simple** , making it easy to enjoy streaming with InStream. (1 reviews) - Users value how InStream Group's **lead management** simplifies sales processes, facilitating easier lead management and deal closures. (1 reviews) - Users appreciate the **simplicity and ease of use** of InStream CRM, making it enjoyable to navigate and utilize. (1 reviews) - Users value the **streamlined task management** of InStream Group, enhancing efficiency in sales processes and lead management. (1 reviews) **What users dislike:** - Users face **integration issues** due to limited compatibility with tools, hindering workflow efficiency and causing technical glitches. (2 reviews) - Users experience **performance issues** with lagging and distracting ads, hindering smooth topic navigation and usability. (1 reviews) - Users experience **slow loading times** with InStream Group, which hampers their productivity and overall satisfaction. (1 reviews) ## InStream Group Reviews ### 1. Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about InStream Group?** It worked fast and seamlessly.. Was a great platform. **What do you dislike about InStream Group?** Nothing to change at this point. Pretty happy. **What problems is InStream Group solving and how is that benefiting you?** Listing and organizing inventory. ### 2. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2018 **What do you like best about InStream Group?** Its easy and not difficult to work with. Its effective in all that i do for my work and clients **What do you dislike about InStream Group?** That sometimes when we need it the most its offline **Recommendations to others considering InStream Group:** I would recommend the program **What problems is InStream Group solving and how is that benefiting you?** Am helping my colleague with it to solve our clienta problem ### 3. Effective communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about InStream Group?** I like being able to have customers in contact with the business. It’s a great way to improve communication. **What do you dislike about InStream Group?** I don’t dislike anything to be honest, it’s very simple and effective. **What problems is InStream Group solving and how is that benefiting you?** It’s been nice to keep an open door of communication with customers about their concerns, or exciting. Promotions to get them through the door. ### 4. Very helpful product! **Rating:** 4.5/5.0 stars **Reviewed by:** Dani M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about InStream Group?** The feature that allows for targeted deal options for customers based on their purchases is great. InStream helped greatly in organizing customer information. **What do you dislike about InStream Group?** From my experience with inSeam I didn’t notice any downsides or negative aspects. **What problems is InStream Group solving and how is that benefiting you?** This helped by allowing targeted ads and coupons based on customer purchases. ### 5. Instream **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about InStream Group?** Instream is very seamless , works very effectively. **What do you dislike about InStream Group?** Works very effectively but has glitches from time to time **What problems is InStream Group solving and how is that benefiting you?** Many benefits ### 6. Gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine V. | Certified Nursing Assistant, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about InStream Group?** Easy to connect with others and share work where ever I may be **What do you dislike about InStream Group?** Not always compatible with other software and servers. **What problems is InStream Group solving and how is that benefiting you?** Sharing information with internal and external stakeholders. ### 7. Totally awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about InStream Group?** How totally awesome it is. Its like way more awesome than anything else I have used. Its so awesome im turned on by it. **What do you dislike about InStream Group?** How sometimes its not as awesome. Sometimes it turns me off completely. Sometimes it is very not awesome **What problems is InStream Group solving and how is that benefiting you?** All of them mostly ### 8. Great! InStream has boosted our clicks tenfold! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about InStream Group?** The ease of use and robust interface of the app. **What do you dislike about InStream Group?** Nothing that comes to mind! InStream puts its competitors to shame. **Recommendations to others considering InStream Group:** Give it a trial run, you won't be disappointed! **What problems is InStream Group solving and how is that benefiting you?** We needed to get our brand reach out to different demographics, InStream has been invaluable in that regard. We have broadened our maketbase as a result. ### 9. InStream Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about InStream Group?** That you can create personalized lists based on contact groupings. **What do you dislike about InStream Group?** I don't dislike much, it seemed to work really well for our company. The calendar feature is really helpful. **Recommendations to others considering InStream Group:** Other CRM systems have to be entered manually but this is automatic, saving myself and other sales reps a lot of time. **What problems is InStream Group solving and how is that benefiting you?** Staying organized with contacts. In sales you can have a lot of contacts and staying organized and on top of who you contacted recently, when, and about what is important. ### 10. InStream Personalized Targeted Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about InStream Group?** I love that it is personalized and includes digital receipts, ability to connect via mobil and integrated loyalty programs. **What do you dislike about InStream Group?** There's nothing that I dislike. This service/ software has so many attractive features. **What problems is InStream Group solving and how is that benefiting you?** I have no had any problems with InStream. In contrast, my business has grown because of this service. ### 11. Instream **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2018 **What do you like best about InStream Group?** Easy of use, intuitiveness, ability to operate cross platforms **What do you dislike about InStream Group?** Missing several key components including customization **Recommendations to others considering InStream Group:** Keep looking **What problems is InStream Group solving and how is that benefiting you?** Abolutely none currently ### 12. Different but convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about InStream Group?** Different but convenient. Very useful program **What do you dislike about InStream Group?** I had to learn how to use it first but once I did it was fine **What problems is InStream Group solving and how is that benefiting you?** Convenience ### 13. At first it was a bit confusing. **Rating:** 3.5/5.0 stars **Reviewed by:** Yadira P. | Self Employed, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about InStream Group?** I love that you can easily build or make relationships. **What do you dislike about InStream Group?** That at first it was a bit confusing at least to me. **Recommendations to others considering InStream Group:** good product to use, recommend it **What problems is InStream Group solving and how is that benefiting you?** Gains and a more customer based strategy. ### 14. Higher value sales **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Application Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2017 **What do you like best about InStream Group?** The convenience of full service mobile access **What do you dislike about InStream Group?** Haven’t had any reasons to not like using this tool **What problems is InStream Group solving and how is that benefiting you?** Targeting the right customer base ### 15. Overall okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about InStream Group?** It makes it a lot more comprehensible to track my sales. **What do you dislike about InStream Group?** There are a lot of specific areas of information that need to be inputted. **What problems is InStream Group solving and how is that benefiting you?** We need to keep a track of our sales. ### 16. so proactive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about InStream Group?** It helps build strong relationships with my customers **What do you dislike about InStream Group?** no dislikes have come across, still using and loving! **Recommendations to others considering InStream Group:** one of the few platforms that helps you control everything! **What problems is InStream Group solving and how is that benefiting you?** Saves me so much time! ### 17. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł E. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about InStream Group?** Instream focuses on communication and I have a great view at all of our sales processes in one place. **What do you dislike about InStream Group?** The more you have, the more you want - I am waiting for new features they are about to release soon. **What problems is InStream Group solving and how is that benefiting you?** I need to control our sales team and my own sales processes. I can see whole communication with our clients as well. ### 18. CRM with best **Rating:** 5.0/5.0 stars **Reviewed by:** Damian B. | Właściciel, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2016 **What do you like best about InStream Group?** They are always online, and they know their own product. It`s important - they can help quickly! **What do you dislike about InStream Group?** I don`t see any.. It`s startup - so real time changes are natural.. So if must write 40 characters - i do that now.. **What problems is InStream Group solving and how is that benefiting you?** I can to see with customers are promising to payment. ### 19. InStream Business **Rating:** 4.0/5.0 stars **Reviewed by:** Michał B. | Pre - Sales Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about InStream Group?** InStream has a clear, innate logic to it which helped us categorize our relations with clients. The system is continually growing and the staff is eager to help you out anytime you need it. We're interested to see how the system develops and looking forward forward to further implementations. **What do you dislike about InStream Group?** Relations lists loading and calculating speed could use some work. **What problems is InStream Group solving and how is that benefiting you?** We've managed to sort out our relations with clients and are now able to keep track of how they develop ### 20. Nice product moving forward very fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about InStream Group?** I like a really good response to the problems of InStream Team. They do a lot of hard work to make product better each day and it really gets better and better **What do you dislike about InStream Group?** There are some mistakes, that shouldn't happen in such product. They should be found in testing process, but it looks like it is changing in positive way. **What problems is InStream Group solving and how is that benefiting you?** I found an easy tool that helps to manage my customer relationships that are not connected with sale process. ### 21. InStream helps **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Członek rady nadzorczej, Printing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about InStream Group?** I like the relation lists. It is just awesome that I can gather my contacts on different lists - they are like folders on my pc. **What do you dislike about InStream Group?** I really would need an integration with slack. **Recommendations to others considering InStream Group:** It was easy to setup. I think is perfect for small teams. **What problems is InStream Group solving and how is that benefiting you?** I have better control of my team and also do not have a problem with setting up my calendar. It is much easier to have all tasks in one place. ### 22. I've been using it for couple of months **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about InStream Group?** It has a better approach working with my business contacts - more oriented on a long term and sustainable relations. **What do you dislike about InStream Group?** some bugs in the early version of the software, a bit irritating but they update fast **What problems is InStream Group solving and how is that benefiting you?** Keeping in touch with people and tracking my network ### 23. Instream is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil P. | Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about InStream Group?** I really enjoy integration with LinkedIn and pipe view **What do you dislike about InStream Group?** I cannot generate reports for particular period of time **Recommendations to others considering InStream Group:** it is easy to use and they have really good support **What problems is InStream Group solving and how is that benefiting you?** I have better communication with my team plus notifications help me to stay on the top of all my tasks ### 24. Best CRM ever **Rating:** 5.0/5.0 stars **Reviewed by:** Borys B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about InStream Group?** Very intuitive in use for new users (like myself) **What do you dislike about InStream Group?** No such thing it's perfect for our company **What problems is InStream Group solving and how is that benefiting you?** It helped me to put all the tasks in on place and clear my calendar. Also communication in our team is much better now using InStream. ## InStream Group Discussions - [What is InStream used for?](https://www.g2.com/discussions/what-is-instream-used-for) - 1 comment - [View InStream Group pricing details and edition comparison](https://www.g2.com/products/instream-group/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+18%3A27%3A23+-0500&secure%5Bsession_id%5D=4fc78420-18f0-48d5-ac09-7f362de4431d&secure%5Btoken%5D=9f31144ade915a20c7da0983be9753ecff7d0f496378c87c9ed19f58c34ece9a&format=llm_user) ## InStream Group Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top InStream Group Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,600 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,821 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,125 reviews)