InStream Group Reviews & Product Details

InStream is a strong, interpersonal CRM platform that encapsultes all the basics of a customer management and fits well for small to medium businesses across multiple sectors. The interface is intuitive and offers cobination of excellent layouts and customizable views with alert / notification system and customer service analytics.

The most important features includes automatic customer profile updates, profile record management, auto-complete integration with social media, campaign management system with reporting and cataloging. With Instream, with the help of lead capture and management, one has an opportunity to create meaningful business relationships that are productive and efficient. It allows you to create business requirements list, calendar invites to schedule meetings and events, contact sharing and management with Google and Facebook integation. Coomunication features include, mailbox integration with automatic communication flow for all employees. As a CRM tool, it also helps create excellent sales report with elaborative dashboards and forcasting features. Some other features like Data export, customer support system, interaction tracking helps to make it a complete package. Review collected by and hosted on G2.com.

InStream does not have much features to dislike, but just like any other software, there has been hickups here and there. At times, when a page has too much information, it loads slowly and consume more bandwitdh which causes difficulty accessing crucial data. Being such a vast service, one has to be patient and take a lot of time to understand the nitty gritty of all the tools that it offers, a simpler lite version would have been better for starters. Metrics and charting system can only be used for osmall and mid-sized companies. Greater offerings in that area can give it an upper edge for large businesses. InStream only offers trial version for free and does not have a free version altogether. The Premium price per user which includes evry function built in is a bit tad pricey and may not favour all startup businesses. Hence, some revision on pricing strategy can be taken into consideration. Review collected by and hosted on G2.com.

I like the customer support and the cost friendly. Review collected by and hosted on G2.com.

UI of the dashboard can be improved and updated. Review collected by and hosted on G2.com.

Hulu is a dependable option for streaming new and classic shows as well as live TV on nearly every platform. It's a top choice among video streaming services. Review collected by and hosted on G2.com.

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I like his aesthetic vision of seeing all the activities of our potential clients through a grid view. You also keep a history of all your communications with your customers, which is very useful, because you can always go back and check if you forgot something. I also like how it integrates and tracks email conversations Review collected by and hosted on G2.com.

The basic version was very limited, however after acquiring the full version all my expectations were met. Review collected by and hosted on G2.com.

I really like how it enables me to manage not only my work, but also the work of others. Review collected by and hosted on G2.com.

I think that utilizing the software itself can at times be a bit difficult, especially for those that are not technologically savy. Review collected by and hosted on G2.com.

This crm software for us has been very attractive on favorable results for the company, so I liked the configurations of the management of the tools, they have been very useful in context and also we have not seen any break or problem with the system and be able to perform the tasks. Sales has been very interactive and the support has been friendly to the customers and amazing to us. Review collected by and hosted on G2.com.

I have no point of inconvenience regarding the system, I have found it very detailed, certain points can improve how the servers optimizing and avoiding the freezing of information.This means that in some cases we add data and information is frozen so it is something annoying, no It is common but when it happens it is complicated. Review collected by and hosted on G2.com.

This platform allows you to maintain long-term relationships with your clients, it is a very good CRM option for medium and small companies. You can collect information and data from your customers based on sales made for the segmentation of potential customers. Review collected by and hosted on G2.com.

We are happy with the work we have been doing with InStream, but its interface is not the most intuitive and it took us a little to adapt at first, now we maintain a better workflow and we have a better experience with the platform. Review collected by and hosted on G2.com.

Due to my endless hours of work, INSTREAM allows us to effectively collect information from our most favorable clients from social media platforms such as Facebook and twitter. It is easy to use and makes our work time worthwhile thanks to its positive results.

The tools are nice and simple, which allows for extensive marketing and sales, because the increase in traffic has been considerable and I like its functionality. Review collected by and hosted on G2.com.

At first it was not easy to adapt since its platform is not very intuitive, but after practice you can have a better handling of it. There are no negative things in Instream. Review collected by and hosted on G2.com.

The GUI follows normal standards so it's user-friendly, getting started is quite much instant I really like how it incorporates and monitors conversations via email and shows lead / opportunities relevant social media posts etc. Review collected by and hosted on G2.com.

Its really hard to find dislike in this tool because they really cares for customers brought up this tool with nicely programming. Review collected by and hosted on G2.com.

The user interface is very Good and the price is reasonable with one of the best help desk team to solve all the issues. Review collected by and hosted on G2.com.

1) I wish it had charts or metrics which will be useful for small businesses.

2) The features offered are quite basic.

3) It would be great if they can offer more services other than risk and client management. Review collected by and hosted on G2.com.