--- title: Instacart Retailer Platform Reviews meta_title: 'Instacart Retailer Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how Instacart Retailer Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 68 scale: '5' date_modified: '2026-07-26' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Instacart Retailer Platform Reviews **Vendor:** Instacart **Category:** [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery) **Average Rating:** 4.2/5.0 **Total Reviews:** 68 ## About Instacart Retailer Platform Take the next step in your digital retail journey with Instacart Platform, a flexible suite of technology offerings. Instacart's dedicated teams adopt our offerings to meet you where you are today, and help you build a platform for future success with scalable services that ensure successful product adoption. ## Instacart Retailer Platform Reviews ### 1. Stay indoors and complete your grocery shopping **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan G. | Graduate Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Instacart Retailer Platform?** No matter what the weather is (I am a user from Buffalo,NY, which is known for its harsh winters), Instacart delivers your order at the scheduled time/with minimum delay. The customer service is very responsive and pro-active. The quality of goods up on delivery is extremely good and intact. Order tracking feature is another advantage. The delivery executives are very friendly and wait to ensure that someone receives the order. **What do you dislike about Instacart Retailer Platform?** Not many stores are listed in their app. The delivery charge is bit expensive. Lack of live GPS based tracking making it ambiguous about the exact location of delivery executive. **Recommendations to others considering Instacart Retailer Platform:** Overall, it is a good option for people having less time and lack of persona transport to consider Instacart for their grocery shopping. However, it is beneficial if order value is large so that best value for the levied delivery charge is obtained. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Being a student without a personal transport, I rely on Instacart for my grocery shopping, which not only saves time but also helps me shop from home without the hassle of facing harsh winter climate of my current city. ### 2. Instacart Benefits **Rating:** 3.0/5.0 stars **Reviewed by:** Mark M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** Easy UI and Customer service are great. Easy to use when publishing to consumers. Easy to collect produce and delivery is on team and really hand when on lunch rushes and when you are overwhelm or understaffed. **What do you dislike about Instacart Retailer Platform?** A bit of a process compared to competitors or just normally having someone go and pick up food from the market. It is also a bit pricy compared to normal solutions this going back to the fact that normally someone could go and pick up the produce needed from the market. **Recommendations to others considering Instacart Retailer Platform:** Make sure when you are getting to use to product for your company that you plan out whenever you need resources about an hour before ordering. Try to predict the demand and the **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Easy restock when low on produce and the fact that you are able to work and get produce delivered while on a rush is great and very handy. ### 3. Grocery shopping for extra cash **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Instacart Retailer Platform?** Instacart is helpful for people who might have a busy schedule and can’t work a traditional job due to maybe having a child and not being able to or wanting to put there child in daycare. **What do you dislike about Instacart Retailer Platform?** No training for the app before shopping the demo orders for the app doesn’t work. **Recommendations to others considering Instacart Retailer Platform:** When you first start using the Instacart app don’t stress about your shopping time etc you can improve that over time learn to use the app in your first 2-3 batches than work on improving your timing. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Helping people by grocery shopping for them when they can’t go to the store and helping people earn extra income for there household when a traditional job is not the answer. ### 4. When you don't have time to shop yourself...Instacart! **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | Infrastructure Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Instacart Retailer Platform?** The ease and convenience that this site offers, especially with our office not having an on-site office manager or administrative assistance that we could have make trips to the store. **What do you dislike about Instacart Retailer Platform?** Almost every time we order, we are unable to locate items on the Instacart site that are able to be seen and shown instock at the same local stores. This results in having to do a "Special Request" for each item, which subsequently the true total when placing the order is not reflected until after the shopping is completed and all the Special Requests are factored in. **Recommendations to others considering Instacart Retailer Platform:** Your delivery driver may not always be the same one from time to time, so be prepared to have to continue to deal with those not being able to properly use Google maps or see the large signs on the front of your building to know where you're located. Exhibit some patience and grace, because this service is worth it. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** The business problem that we are solving with Instacart is being able to provide the perks of snacks and drinks for our various offices without having to have a dedicated person from our team go do the shopping at all the offices. ### 5. Convenient, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** I love how easy it is to use Instacart. The design is so beautiful and simple, which makes the user interface a breeze. Getting to shop right from my computer or mobile removes all the stress from grocery shopping. **What do you dislike about Instacart Retailer Platform?** I don't love not being able to pick out the produce that I think is best, but that's true for all grocery shopping services. If you're getting pre-packaged goods, there's no better way to go. **Recommendations to others considering Instacart Retailer Platform:** Use it! It's a great solution to purchasing groceries, especially for big events. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** If I need to shop for a big event, I don't have to worry about the huge amount of time it will take to go to the store and load everything into my car. I can get it all done in less than an hour and delivered to where I need it to go. My time is valuable and Instacart helps me manage it effectively! ### 6. Instacart shopper **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2019 **What do you like best about Instacart Retailer Platform?** Instacart has improved their model to better serve shoppers **What do you dislike about Instacart Retailer Platform?** The payment can be below minimum wage when hours and mileage are accounted for **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Making money while attending an intense school program , low demand job ### 7. Fast & Easy Grocery Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** Instacart is great for last minute gatherings for large groups. There are a wide variety of shops to choose from and the shoppers are quick and thorough. When you don't have time to make the run yourself, Instacart is a great option that allows you to track the process from shopping to delivery. **What do you dislike about Instacart Retailer Platform?** Occasionally I will choose all of my "backup" groceries and will still be contacted to choose backups. This can feel like the shoppers aren't paying attention to or don't have great access to the backups I submit. **Recommendations to others considering Instacart Retailer Platform:** Each store will have different delivery windows. Mostly you'll want to be doing this with at least 24 hours notice, though many stores offer same day delivery. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Instacart overall saves me a lot of time while event-planning. I can easily choose my items and delivery time and then cross it off my list. ### 8. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Diet Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** It's so convenient to use and have everything delivered straight to your door. Especially during weathers like i am currently in, which is extremely cold. It's difficult to make the trip out to the grocery store **What do you dislike about Instacart Retailer Platform?** Sometimes it can be harder to get more selective products **What problems is Instacart Retailer Platform solving and how is that benefiting you?** It has helped me save time because sometimes I just have so much work on my plate that it's difficult for me to find time to go grocery shopping. ### 9. Great grocery delivery for busy people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Instacart Retailer Platform?** I have a very busy life and the last thing I want to worry about is going grocery shopping. I hate going to the store, lugging things around and loading my car up. This service allows me to collect my thoughts so I get everything on my list in the comfort of my own home or office and the groceries come straight to my door with no hassle. **What do you dislike about Instacart Retailer Platform?** The first time I ordered the site froze and I had to redo my entire order. Otherwise I have been happy with the service. I can't wait for more stores to get on board with this option! **What problems is Instacart Retailer Platform solving and how is that benefiting you?** I'm not having to take the valuable time out of my day to go and shop for inventory and groceries. This allows me to get more work done and thus enables our practice to run more smoothly. ### 10. Helpful for corporate and residential use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Instacart Retailer Platform?** The ease of ordering and constant updates at each step of your order and order fulfillment. **What do you dislike about Instacart Retailer Platform?** That you may not know what is in stock or not in stock and things are replaced last minute/without warning. **Recommendations to others considering Instacart Retailer Platform:** Just be aware that some items may not be in stock and may be replaced with a similar item. If you are okay with that, you are good to go! **What problems is Instacart Retailer Platform solving and how is that benefiting you?** The ease of ordering office break room supplies without having the Amazon over charge for things like bottled water etc,. and no one has to leave the office and lug the groceries in. Everything is delivered right to our door and we can even choose store brand for certain items and save on that part of business expenses. ### 11. Instacart Customer Service and Flexibility of Website is Very Disappointing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Instacart Retailer Platform?** The shoppers seem polite and dedicated to providing great service. The customer service team, not so much. **What do you dislike about Instacart Retailer Platform?** Customer service team is unaccommodating. Their website is outdated and unintuitive with too many broken links and circular patterns that lead to no where. **Recommendations to others considering Instacart Retailer Platform:** Buyers beware. Get their refund / return policy squared away up front. Instacart acts as a go-between between you and a retailer. When things go wrong with the product(s) they deliver, find out who is responsible ahead of time to avoid fingerpointing. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Personal shopping and delivery services. ### 12. Instacart delivers groceries . **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** Instacart is an online grocery delivery service company that works with local stores to deliver groceries to your door. Instacart costs $7.99 for one-hour delivery or $5.99 for two-hour or more delivery , though the price can increase at particularly busy times **What do you dislike about Instacart Retailer Platform?** Not all areas have Instacart yet. During busy shifts the prices may increase. **Recommendations to others considering Instacart Retailer Platform:** Instacart delivers groceries from local stores in two hours. Its really helpful to use. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Save Time & Money . Instacart delivers groceries from local stores in two hours at ease of your home. ### 13. Best way to get groceries **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** The ability to place an order from wherever and to receive groceries at home **What do you dislike about Instacart Retailer Platform?** Sometimes, the people picking the items don't really care about what they are actually picking and you may end up with horrible quality products **Recommendations to others considering Instacart Retailer Platform:** It provides an easy to use delivery option for food and items from grocery stores **What problems is Instacart Retailer Platform solving and how is that benefiting you?** For some events, when we don't have time, we can use instacart to get supplies and food that otherwise we won't time for. ### 14. This is a great way to get into the millenial/Genx market without the overhead **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** This has allowed us to increase our reach particularly with millenials without having to hire the people ourselves. Set up was very easy and turnkey **What do you dislike about Instacart Retailer Platform?** There is room forimprovement with the inventory system. I blame our back end solutions but would prefer a better api. **Recommendations to others considering Instacart Retailer Platform:** Very turnkey. Which is helpful for selling into senior leadership **What problems is Instacart Retailer Platform solving and how is that benefiting you?** We wnated to remain competitvie but tdidn't have the resources to create a delivery or shop in store ourself. ### 15. Premium grocery delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Kirby H. | Sales Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Instacart Retailer Platform?** I like the ability to choose from a huge variety of items, welcome offers, and not having to leave the house or store to receive the groceries! **What do you dislike about Instacart Retailer Platform?** Delivery fees can be pricey depending on which store you choose and distance. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** We are solving the issues of time management and not having access to food close by. Great for a day in the office when you are busy. ### 16. Good for extra cash **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Instacart Retailer Platform?** It’s really easy to use. As long as you have a car, you should have no problem.you are able to contact customer if product may be different from what they required. **What do you dislike about Instacart Retailer Platform?** Unlike other apps for side jobs, you are on a “schedule” so you can’t just turn the app on and goad you wish. **What problems is Instacart Retailer Platform solving and how is that benefiting you?** N/a ### 17. Excellent Top Notch Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Instacart Retailer Platform?** Extremely fast & accurate delivery offering a multitude of ways to save time & money! **What do you dislike about Instacart Retailer Platform?** Better updating on items that are no longer available or in-stock **Recommendations to others considering Instacart Retailer Platform:** Highly recommended! **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Saves time and creates efficiencies by not needing to go out myself! ### 18. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Instacart Retailer Platform?** The ease of use of searching and adding items to cart. The driver was texting me as she was shopping to make sure the product met my needs **What do you dislike about Instacart Retailer Platform?** Limited availability of online items versus what is in store **Recommendations to others considering Instacart Retailer Platform:** Leave a good contact number for person the reach you. They correspond well **What problems is Instacart Retailer Platform solving and how is that benefiting you?** Ordering and shipping items to another state for a small delivery fee. The fees Are cheaper than using a floral shop or Bakery. ## Instacart Retailer Platform Discussions - [Instacart unfairness to its employees](https://www.g2.com/discussions/26762-instacart-unfairness-to-its-employees) - 1 comment, 1 upvote - [Are you a legit business?](https://www.g2.com/discussions/25970-are-you-a-legit-business) - 1 comment, 1 upvote - [What is Instacart used for?](https://www.g2.com/discussions/what-is-instacart-used-for) - 1 comment - [View Instacart Retailer Platform pricing details and edition comparison](https://www.g2.com/products/instacart-retailer-platform/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+22%3A46%3A21+-0500&secure%5Bsession_id%5D=ef69f6cd-09a6-4811-a3c5-f98587191c64&secure%5Btoken%5D=6a0cf5c57d8817ac5e07344d327696e2a0bf390aaab986f00374a2eb9e017bea&format=llm_user) ## Top Instacart Retailer Platform Alternatives - [goPuff](https://www.g2.com/products/gopuff/reviews) - 3.9/5.0 (26 reviews) - [Shipt](https://www.g2.com/products/shipt/reviews) - 3.9/5.0 (16 reviews) - [Rappi](https://www.g2.com/products/rappi/reviews) - 3.9/5.0 (14 reviews)