# Luciq Reviews
**Vendor:** Luciq  
**Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 238
## About Luciq
Luciq is the Agentic Observability Platform for Mobile, purpose-built to help enterprise teams deliver flawless app experiences at scale. Powered by autonomous AI agents, Luciq detects anomalies, prioritizes critical issues, and resolves them automatically, before users ever notice. This agentic system shifts observability from passive monitoring to proactive action, helping teams fix nothing and build what matters. Luciq’s lightweight SDK integrates in minutes and unlocks deep visibility into app health, including performance anomalies, user signals, and session replays. Features like SmartResolve automate root cause analysis and generate actionable fixes, dramatically reducing debugging time. Teams monitor real-time experience metrics and correlate app performance with retention, revenue, and growth through Luciq’s Business Impact Dashboard. Built for enterprise workflows, Luciq ensures insights and fixes reach the right teams automatically. Native integrations with GitHub, Jira, Slack, Zendesk, and more streamline collaboration, while enterprise-grade compliance (SOC 2, HIPAA, GDPR) keeps data secure. Trusted by global mobile leaders, Luciq helps teams ship faster, reduce churn, and consistently deliver experiences that delight users and protect revenue.



## Luciq Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Luciq, finding it straightforward to manage complex data and insights. (5 reviews)
- Users praise Luciq for its **efficient bug detection** , enhancing auto performance diagnostics and simplifying reporting issues. (2 reviews)
- Users value the **efficiency** of Luciq, enabling quick insights and streamlined management of complex data effortlessly. (2 reviews)
- Users appreciate the **easy bug reporting** feature of Luciq, enhancing their ability to identify issues quickly. (2 reviews)
- Users value the **excellent customer relations** and effective polling feature for gathering feedback on new releases. (2 reviews)
- Users love the **effective feedback management** feature, utilizing polls for insightful feedback on new releases and bug tracking. (2 reviews)
- Users appreciate the **easy-to-read metrics panel** of Luciq, which effectively meets their tracking needs. (2 reviews)
- User Interface (2 reviews)
- Users value the **unmatched insights** from Luciq's analytics, enabling proactive issue resolution and enhanced user experience. (1 reviews)
- Automation (1 reviews)

**What users dislike:**

- Users struggle with **missing features** , such as AI tools and screenshot management, hindering effective bug triaging. (3 reviews)
- Users find the **lack of tools** in Luciq limits their ability to effectively manage and triage issues. (2 reviews)
- Users struggle with **bug management** , specifically in resolving memory leaks and battery-related issues effectively. (1 reviews)
- Users find **delays** in maximizing or saving screenshots during reproduction steps frustrating and inconvenient. (1 reviews)
- Users find Luciq to be **expensive** , particularly challenging for smaller clients when weighing its value. (1 reviews)
- Users find the **insufficient documentation** of Luciq lacking practical use cases, making it harder to understand its capabilities. (1 reviews)
- Users find the **documentation lacking clarity** , wishing for more practical use cases to enhance usability. (1 reviews)
- Users feel that the **pricing issues** make Luciq less accessible, particularly for smaller clients and web applications. (1 reviews)
- Slow Loading (1 reviews)
- Slow Performance (1 reviews)

## Luciq Reviews
  ### 1. Instabug can be better

**Rating:** 4.0/5.0 stars

**Reviewed by:** Isolino F. | Desenvolvedor para Android, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about Luciq?**

The detail log help me find the bug root.

I can track the user activity.

**What do you dislike about Luciq?**

Notifications for Android doesn't work properly.
The users management isn't good enough. The filter doesn't work.

The Brazilian locale was not translate correctly.

I can't organize the chat into tags or categories.

**Recommendations to others considering Luciq:**

With Instabug you can track bugs/crashes and offer support to your clients by a chat.


**What problems is Luciq solving and how is that benefiting you?**

I can easily communicate with my clients. Then I can drive my app development more properly.

I can track the crashes occurred in my app and attack the problems in more precise way.

**Official Response from Youssef El-Khorazaty:**

> Hi Isolino,

Thank you very much for your valuable feedback. We take all your feedback and issues very seriously and will see that they are fixed.

We'd love to hear more regarding your issues with the notifications, user filters, and the Brazilian locale. Can you please reach out to us through our email (contactus@instabug.com) and we will see to it that they are resolved for you right away? I will also make sure that the allowing tags on chats are considered by our product team.

Any additional feedback you might have would also be incredibly useful for us. We hope you continue to have a great experience using Instabug.



  ### 2. Great User Feedback and Bug Reporting Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristopher H. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2019

**What do you like best about Luciq?**

Reports include a screenshot and a log of events leading up to that particular user state.

**What do you dislike about Luciq?**

Keeping the library updated is time consuming.

**What problems is Luciq solving and how is that benefiting you?**

We use Instabug for user bug reports and feedback. It's a great way to diagnose problems from live users.

**Official Response from Youssef El-Khorazaty:**

> Hey Kristopher,

I'm happy to hear Instabug is helping diagnose the problems of your live users!

We usually release a single update at the end of every month with a host of new features so I understand that sometimes updating the SDK could be time consuming. 

If you have any feedback at all regarding this that you can share through our support channels or through contactus@instabug.com, we would love to hear it.

I hope you continue to enjoy using Instabug!

  ### 3. Instabug rocks!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 11, 2019

**What do you like best about Luciq?**

centralisation of all the bugs in one single platform, be able to assign bugs easily to developers, set priorities and status.

**What do you dislike about Luciq?**

lots of things going on in front of your eyes but UI getting better. too bad you remove web bug tracking

**Recommendations to others considering Luciq:**

already recommended to many people

**What problems is Luciq solving and how is that benefiting you?**

monitor bugs, dispatch it to proper devevloper

**Official Response from Rami   Magdi:**

> Hello,

Thank you so much for your invaluable feedback, we are happy that you and your team find Instabug easy to use.

As for your comment on us removing the WebSDK, we actually didn't remove it, instead, we open-sourced it for public contributions. However, please feel free to reach out to us through our support channel or via email at "contactus@instabug.com", we'll be more than happy to share more details and hear further from you.

Thank you!

  ### 4. Best in breed

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

Instabug is the top-of-the-line bug reporting software. We use it in our app to make it easy for people to report issues, and insure that when they do, those reports at rich with information that makes it faster for our developers to tackle issues. Competitors also have pricing that charges per user (or has limits on the number of users), and Instabug doesn't have that. You pick your price tier purely based on what features you want. 

**What do you dislike about Luciq?**

Instabug isn't cheap, but it's worth the price in my experience. 

**Recommendations to others considering Luciq:**

Evaluate the competitors, and decide what features matter to you. 

**What problems is Luciq solving and how is that benefiting you?**

Faster bug reproduction, better communication tools with our users, integration with jira and slack, video recording of issues vastly reduces developer time and the in-app surveys are pretty killer.  

**Official Response from Rami   Magdi:**

> Hey there,

Thank you very much for your detailed feedback! We're pleased to hear that Instabug is helping you shorten the bug/fix loop.

We have a start-up discount that might find interesting, and I hope that helps to alleviate any issues you have with our pricing. Please reach out to us through our support channels or by email at contactus@instabug.com so we can help you further with it.

If you have other feedback at all, we'd be than happy if you could share it with us. I hope you have a great time using Instabug and we look forward to hearing from you.


  ### 5. Instabug is great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff S. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 13, 2019

**What do you like best about Luciq?**

Best support. All questions at least acknowledged within 30 mins or less, 7 days a week.

**What do you dislike about Luciq?**

Would like a little more customization (such as colors) to fit in more with my app.


**Recommendations to others considering Luciq:**

Don't forget their startup discount.

**What problems is Luciq solving and how is that benefiting you?**

Use it for crash reports mainly. The other stuff (such as Surveys) as just icing on the cake.

**Official Response from Youssef El-Khorazaty:**

> Hey Jeff,

Thank you very much for your kind words, we always love to help at anytime we can.

We'll definitely be considering improving the customization of the colors of the SDK. Any feedback you have here is more than appreciated.

I hope you continue to have a great time using Instabug!

  ### 6. Powerful insights and intuitive feedback tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2019

**What do you like best about Luciq?**

As a software developer I really appreciate the level of detail that Instabug provides, giving me a deep level of insight to help diagnose and debug issues that users are having. In addition to this, the feedback tools that users are given in the app allow them to clearly and effectively describe the issues or suggestions they have. The support I’ve had from the Instabug team has also been second to none. 

**What do you dislike about Luciq?**

From a data privacy perspective, the app integration is ‘all or nothing’ and I would rather have a little more control over what and how much data Instabug collects. 

**What problems is Luciq solving and how is that benefiting you?**

Instabug helps us internally to QA our software, and externally to keep our users engaged and iteratively make our software better all the time. 

**Official Response from Nour abdelaal:**

> Hey there,

Thank you so much for sharing your experience with Instabug. I'm thrilled that our product helped you to engage with your users in a better way.

I understand how critical and vital it could be to have full control over the data being collected! You can find more details about the data Instabug collect through this link: https://instabug.com/privacy

We'd love to hear from you more on how would you like to control these data, so, Please feel free to reach out to us by email at contactus@instabug.com

Cheers,

  ### 7. Awesome product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saurabh G. | System Architect, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

I really loved that it is possible to only take screenshots but also annotate them to point out the exact area. It has helped me to fix lot of bugs with my early tester reducing back & forth communication. I also liked the surveys feature from Instabug which also enabled to easily collect feedback on certain features.

**What do you dislike about Luciq?**

Not sure, if I have anything to complain about. Seems nothing to dislike for me.

**What problems is Luciq solving and how is that benefiting you?**

- Collect crash reports & User feedbacks.
- Surveys on new features being launched.

**Official Response from Nour abdelaal:**

> Hey Saurabh,

Thank you so much for your feedback and for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

I'm glad that our in-app surveys help you to collect feedback easily. We're always working on improving our surveys feature, and we recently released a big update for it. I hope you had a chance to check it out.

If you have any feedback at all, we'd love to hear it! You can reach us at contactus@instabug.com.



  ### 8. Excellent Customer Care

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maher S. | Maher, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

I really liked how the customer care follow up their ticket. I've contacted the customer care and a guy Rami was following up most of my cases and I really liked him and makes me comfortable that my issues are going to be resolved when he handles them.

**What do you dislike about Luciq?**

Instabug is a great service with many great features. There are some bugs or flows that I discover and report them directly to them and they take good care of them.

**What problems is Luciq solving and how is that benefiting you?**

Crashes, communication with the users and surveys. 

**Official Response from Nour abdelaal:**

> Hi Maher,

Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved within minutes, and I'm glad to hear that our support team was able to accomplish that for you. I will definitely relay that message to the rest of my team.

If you have any feedback at all, we'd love to hear it! Please feel free to reach us at contactus@instabug.com.

Again, thank you and enjoy Instabug!

  ### 9. Highly recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katie E. | Marketing Manager, Consumer Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2018

**What do you like best about Luciq?**

The best thing about Instabug is how easy it is to use and how well it integrates with our workflow. The screenshots and video recordings give our developer extra insight into the issue - making bug fixing quicker and more efficient. Our app, Buengo, is a marketplace with a host of complicated functions, Instabug has been instrumental in ensuring we identify bugs as soon as we discover them quickly and without hassle. 

**What do you dislike about Luciq?**

Nothing! Any time we have found something we think could be improved, we have contacted the team and always received swift and helpful responses. 

**Recommendations to others considering Luciq:**

Highly recommend for anyone looking for a user-friendly way to capture feedback and report bugs. 

**What problems is Luciq solving and how is that benefiting you?**

We use it to record bugs that our in-house team find, as well as encouraging users of our app to provide feedback, too. We integrate Instabug with Trello, meaning we can create an efficient workflow and track our bug fixing progress. 

  ### 10. Removes friction for your customers and testers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tessa P. | Marketing & Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

At Teleportr we love how frictionless it is to get feedback from our beta testers and customers! Having as much information as possible without having to bother the customer with a ton of questions makes reporting bugs and getting feedback very simple and streamlines the triage process.

**What do you dislike about Luciq?**

We'd love it if the statuses were customisable so we could customise Instabug to suit our workflow.

**What problems is Luciq solving and how is that benefiting you?**

We help our customers to report bugs and suggest feedback, therefore improving the software and in turn their user experience!

**Official Response from Nour abdelaal:**

> Hello Tessa,

Thank you for your feedback! We are happy to hear that you got exactly what you wanted out of your bug reporting experience with Instabug.

Regarding the statuses, we'll definitely consider having something more customizable for future references; we'd love to hear from you more on what new statuses could we add to suit your workflow, and thank you for pointing out this.

Please feel free to reach out to us by email at contactus@instabug.com

We'd really love to hear back from you!

  ### 11. One application which satisfied all my needs!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2019

**What do you like best about Luciq?**

After from crash report generation, Insta bug is acting as like a project management tool. 
Customer Support is awesome.


**What do you dislike about Luciq?**

This is your little customer from India, While I am developing the application I got a lot and lots of issues, As a developer, I couldn't able to track the issue, due to this I was totally down in my tech side. One of my friends referred your service, That is an awesome one. Where I could able to track all crash and with the help of this I have fixed the problem and provided an app on time to my client's. At the end of the day my client is Happy through their Happiness, The Happiness came to the front by itself. And also I should appreciate the work of the support team they are doing their job very well. 


**Recommendations to others considering Luciq:**

Yes

**What problems is Luciq solving and how is that benefiting you?**

Crash Report Generation. 
Immediate crash report generation, Screenshot of the report, 
Also, have an option for sending video. 

**Official Response from Nour abdelaal:**

> Hey there,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and If you have any other feedback at all, we'd love to hear it, whether through our support channels or by email at contactus@instabug.com

Thank you and enjoy Instabug!

  ### 12. Best third party for Android development

**Rating:** 4.5/5.0 stars

**Reviewed by:** indra a. | Android Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2019

**What do you like best about Luciq?**

I like feature when QA send me bug video/ picture its very effisien to not use another apps just shake for report

**What do you dislike about Luciq?**

Crash reporting need a time if i compare with firebase crashlitic, instabug need improve speed.

**Recommendations to others considering Luciq:**

for reporting BUG this is very good, you can report video and picture directly via your app build.

**What problems is Luciq solving and how is that benefiting you?**

flow how to report BUG from to Developer now more effisien.

**Official Response from Youssef El-Khorazaty:**

> Hi Indra,

We really appreciate your kind words. I'm happy that our bug reporting feature is helping improve your workflow while making it more efficient.

We'd love to hear your thoughts on how the crash reporting needs to improve in speed, maybe there's some way we can help improve it even more for you.

We'd love to hear back from you. Please feel free to reach out to us by email at contactus@instabug.com.

I hope you continue to have a great time using Instabug!

  ### 13. Instabug Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Luciq?**

-Ability to solve out multiple tickets at once
-Filtering Capability


**What do you dislike about Luciq?**

- Sensitivity when completing a ticket, I often write a paragraph then the draft window unexpectedly closes 
-Better/faster filtering capability would be beneficial 


**Recommendations to others considering Luciq:**

Excellent tool for monitoring, effective in Analytics briefs, easy to navigate interface. 

**What problems is Luciq solving and how is that benefiting you?**

-Centralizing support/bug tickets
- Monitoring trends of improvement suggestions and bug fixes 

**Official Response from Youssef El-Khorazaty:**

> Hello,

We're happy Instabug is helping make solving your tickets more efficient!

You're feedback is always of great value to us so any improvements you have in mind would be a great help and much appreciated. 

We would love to know more about the improvements you'd like for filtering and the sensitivity when completing a ticket. Please feel free to reach out to us at contactus@instabug.com with all your feedback, it would be very helpful for us!

  ### 14. Great way to stay on top of issues

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristina F. | Creative Design Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

Since integrating Instabug, we've received a lot more bug reports and feedback than we were getting from play store feedback alone. This is a great way to connect quickly with customers before we lose them!

**What do you dislike about Luciq?**

I wish there was a separate chat pop-out for desktop that gave better real-time notifications, a flashing window, or something along those lines so we can be responding even faster like Live Chat.

**Recommendations to others considering Luciq:**

The separate chat pop-out so we can have better instant notification and get back to chats quicker in real time.

**What problems is Luciq solving and how is that benefiting you?**

Gaining important feedback on issues that exist with the app when normally we wouldn't receive that feedback.

  ### 15. Instabug review regarding user experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tim P. | iOS Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

that beta testers can use instabug to send in their feedbacks. 
that instabug has screenshot and video options too.
that developers get their logs !

**What do you dislike about Luciq?**

the pricing is too expensive. I didnt now that there was video support at first. its better to tell that to users

**What problems is Luciq solving and how is that benefiting you?**

without instabug, it would have been hard for beta testers to send their feedbacks,

**Official Response from Youssef El-Khorazaty:**

> Hey Tim,

Hearing Instabug makes it easier for the beta testers and you to send in feedback makes us very happy.

Regarding the pricing, we have a start-up discount that you can apply for if that would be suitable for you. Please feel free to reach out to us through our support channel or through contactus@instabug.com so we can help you further here.

We'd also love to hear more about your feedback on video support! I hope you can share your feedback with us and that you continue to enjoy using Instabug

  ### 16. Instabug: No more a nice to have dev tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yamen E. | ITS Business Partner, Pharmaceuticals, Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2019

**What do you like best about Luciq?**

The simplicity to communicate and share bugs between testers/users and dev team.
Crash reports and scenarios allowing dev team detecting root causes and saving hours if not days of bug fixings for irrelevant issues.

**What do you dislike about Luciq?**

Some features of silver package had to be available in the bronze one, e.g. user steps, profiler, ...etc.

**What problems is Luciq solving and how is that benefiting you?**

Save time in reporting bugs, identifying root causes, reporting crashes automatically.

**Official Response from Nour abdelaal:**

> Hey Yamen,

Thank you for your kind words. I'm delighted to hear that you had such a great experience with our product.

I completely understand your point regarding the features included in our different packages. The good news here is that we've recently released new different packages with new prices, you can get all the details through this link: https://instabug.com/pricing

Don't hesitate to reach out if you have any more questions, comments, or concerns by email at contactus@instabug.com.



Cheers,

  ### 17. Easy bug reporting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs. 

**What do you dislike about Luciq?**

I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding experience.

**Recommendations to others considering Luciq:**

Give it a try, you won't be disappointed!

**What problems is Luciq solving and how is that benefiting you?**

We're trying shorten the bug reporting/fixing loop and also trying to get more accurate bug reports. The benefit we've realized is that Instabug helps in both of these key areas.

**Official Response from Youssef El-Khorazaty:**

> Hi there,

Thank you very much for your detailed feedback! We're very happy that Instabug is helping you shorten the bug/fix loop.

I completely understand your point regarding the onboarding experience. The good news here is that you can disable it then manually show it any time convenient for you. You can find more details here: https://docs.instabug.com/docs/ios-onboarding-experience

If that doesn't quite do the trick for you, we'd love to hear more of your feedback on it and on any other features you use. 

Please feel free to reach out to us on contactus@instabug.com. We hope Instabug continues to help you provide quick bug fixes!

  ### 18. Best Crash Reporting framework so far!!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nishit M. | Lead (Apps Development), Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2019

**What do you like best about Luciq?**

The event tracking leading to a crash is a pretty cool feature. We can log queries that lead to crash and check it in real time.

**What do you dislike about Luciq?**

No Filtering of crashes per app version should be there.

**What problems is Luciq solving and how is that benefiting you?**

We brought down the crashes from 4% to 0.7%. 

**Official Response from Nour abdelaal:**

> Hey Nishit,

Thank you for your feedback. I'm delighted to hear that our product helped you to bring down the crashes from 4% to 0.7%

As for filtering by App version, I have some good news to share with you, with the new design of the Crashes page now being released, we've added new filter options among a host of other new additions and changes.

You can also now filter for crashes by app version 🎉 

If you have any feedback at all, we'd love to hear it! You can reach us at contactus@instabug.com.


  ### 19. Pleased from service provided

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 16, 2019

**What do you like best about Luciq?**

The service! 
They provide one of the best services I've ever experienced as a tech client of a third party company. 

**What do you dislike about Luciq?**

The inaccuracy of the data provided in the webpage and reality.
When we added Instabug to the app we are working on, the app was way heavier than what Instabug said it would be.

**What problems is Luciq solving and how is that benefiting you?**

Bugs in the app we are working on

**Official Response from Maha  Heider:**

> Hello, 

Thanks a lot for your feedback, and we'd like to commit an even better service.

I will share your feedback indeed with our team here in regards to the webpage, and I'd like to keep the communication channel on going for further feedback, so please whenever you have any request/comment reach out to our Customer Happiness team at contactus@instabug.com

Enjoy your experience!

  ### 20. A great app that helps build other great app 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Partha S. | Director of Software Engineering , Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

Repro Steps is a great tool. I also like the fact that you can report bugs very easily. 

**What do you dislike about Luciq?**

Filters and the fact that you can't apply multiple filters to the crash logs 

**What problems is Luciq solving and how is that benefiting you?**

Crash fixes and Bug reporting 

**Official Response from Rami   Magdi:**

> Hey Partha,

Thank you very much for your valuable feedback. I'm pleased to know that our tool is helping you in improving your application.

As for your concern about the filters, you can always add as many filters as you require (together) for the crashes or even the crashes logs, all you need to do is to open the crashes logs, and add the filters you need.

If you have any additional feedback, we'd love to hear it! Please feel free to reach out to us through our support channels or via email on "contactus@instabug.com". I hope you continue enjoying using Instabug.

  ### 21. Great experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan R. | iOS Developer, Entertainment, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

We love the ability to quickly get feedback from our beta users.

**What do you dislike about Luciq?**

A bit on the costly side, especially for the user limit.

**What problems is Luciq solving and how is that benefiting you?**

We are getting feedback from users who previously stayed silent. 

**Official Response from Rami   Magdi:**

> Hey Ryan,

Thank you so much for your feedback! We are pleased to hear that you are enjoying receiving feedback from your beta users through our tool. 

Regarding the cost of our tool, we offer a startup discount that you might be interested in, and I hope that helps alleviate your issues with the pricing. 

Please reach out to us through our support channels or by email at contactus@instabug.com so we can help you further with it.

  ### 22. Intuitive channel for endusers to give feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manuel K. | Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2018

**What do you like best about Luciq?**

We have made great experience using Instabug while working on early versions of our MVP. Instabug removes barriers for users to give feedback, this was crucial for a smooth info-flow. 

**What do you dislike about Luciq?**

Taking surveys was a little bit tricky at the start. We used Instabug for the frontend development in 2017. I assume the usability has improved since then. p.s.: As focus shifts away from major backend tasks to frontend jobs, we plan to use Instabug again.

**What problems is Luciq solving and how is that benefiting you?**

Interacting with customers. Iterating on the product is easy, as there are multiple ways for users to give feedback. We love the feature to send screenshots and take surveys.

  ### 23. Great support and product

**Rating:** 4.0/5.0 stars

**Reviewed by:** Philip B. | Technical Lead, Internet, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

Timely and succinct support responses. Comprehensive bug reports. 

**What do you dislike about Luciq?**

Time difference can sometimes get in the way of timely discourse.

**What problems is Luciq solving and how is that benefiting you?**

Bugs that would go unnoticed in production, deeper insights into consumer behavior.

**Official Response from Nour abdelaal:**

> Hey Philip,

Thank you for the feedback on your experience with our customer support team.

Our Support team works hard to cover most of the day, you can always reach out to us on contactus@instabug.com, and we will get back to you as fast as possible.

Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our product!

  ### 24. Useful but need improvement 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Agustinus K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

The dashboard interface is quite straightforward, bug reporting. 

**What do you dislike about Luciq?**

The log for react native is not fully capture. It's truncated

**What problems is Luciq solving and how is that benefiting you?**

Easy to do UAT

**Official Response from Maha  Heider:**

> Hi Agustinus,

Thank you for the valuable feedback. We'd love to hear more about the truncated React Native logs so we can take a deeper look at it for you.

I hope you've had a chance to use Instabug more by now, so we'd love it if you can share your feedback with us over on our support channels or by email at contactus@instabug.com. 

We'd really love to hear back from you!

  ### 25. Instabug Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

I like the natural, seamless way Instabug integrates with our platforms API and how we can use the Instabug service easily for our platform needs. 

**What do you dislike about Luciq?**

The issue reporting system could be better organized or provide a way to categorize similar issues together. 

**What problems is Luciq solving and how is that benefiting you?**

The ability to user test our platform. How easily Instabug integrates with our platform to help complete this process. 

**Official Response from Rami   Magdi:**

> Hey there,

Thank you so much for your feedback! We do everything possible to meet your expectations.

As for your comment on our bugs reporting system, and how more organized it could be, we'd love to hear more from you. Please feel free to reach out to us on our channel on through email on contactus@instabug.com, and we'll be looking forward to hearing from you.

  ### 26. A Must if you have an app!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Luciq?**

For us, it is incredible easy to find problems that users can not report properly.

**What do you dislike about Luciq?**

I do not know if it exists, but a native app will be helpful.

**What problems is Luciq solving and how is that benefiting you?**

We find lots of bugs and our users can report in a simple and easy way.

**Official Response from Youssef El-Khorazaty:**

> Hi there,

Thank you for your kind words, we're delighted that Instabug is helping  you squash those pesky bugs!

A native app sounds like a great idea, so we'll make sure to keep it in mind when planning for future improvements to the dashboard.

If you have any additional feedback at all, we would very much like to hear it at contactus@instabug.com.

  ### 27. High customer engagement, but the developer-facing tools need work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

Our customers seem to really engage with the ability to just shake and send bug reports. We got a great number of reports in a very short time. This also seems to point to the customers remembering that they can shake their devices in the first place.

**What do you dislike about Luciq?**

The template which is used when forwarding issues to GitHub is ugly and overloaded. Most teams have their own issue templates — it would be great to customize things.

The web UI seems very slow/laggy for managing issues.

**What problems is Luciq solving and how is that benefiting you?**

Customer feedback and engagement of beta testers.

**Official Response from Youssef El-Khorazaty:**

> Hi there,

Thank you very much for the valuable feedback! I'm happy to hear that your end users enjoy engaging with the shake to report feature.

We find it very important that the UI is fast and responsive for you which is why we're going to be working on improving it's performance. Your idea for allowing the templating of issues being sent to GitHub is also very interesting and will be communicated with our product team.

If you have any other feedback at all, we'd love to hear it, whether through our support channels or by email at contactus@instabug.com.

  ### 28. It helps fix crashes effectively

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daichi S. | Lead Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2019

**What do you like best about Luciq?**

Easily track the path to the crash. The occurrence feature is really nice because you can literally track what the user did until the crash.

**What do you dislike about Luciq?**

We want a feature that it notifies when the user finished sending a survey so we can take action according to the response.

**What problems is Luciq solving and how is that benefiting you?**

High-quality apps without crashes!

**Official Response from Youssef El-Khorazaty:**

> Hello Daichi,

I'm very happy we're helping you capture those pesky crashes!

We're always working on improving our surveys feature. We recently released a big update for it. I hope you had a chance to check it out, we'd love to hear your feedback regarding it! I definitely understand your need for a callback that runs after a survey is responded to so I'll make sure to show this to our product team.

If you have any additional feedback at all, please let us know by contacting us on contactus@instabug.com.

We'd love to hear back from you and have an awesome experience with Instabug.

  ### 29. Mostly good

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

I like how easy it is to shake the phone and send a bug report. I like the details the bugreports provide and how configurable they are.

**What do you dislike about Luciq?**

As with anything, just having to manage a 3rd party library.

**What problems is Luciq solving and how is that benefiting you?**

Finding bugs via users that we miss as developers. Tracking down hard to find bugs

**Official Response from Rami   Magdi:**

> Hey there,

Thank you very much for your valuable feedback. I'm pleased to know that you find our tool easy to use and that you can find all the information you need.

As for your comment about managing the 3rd party libraries, we'd love to hear more from you, so please, feel free to reach out to us through our support channels or by email at contactus@instabug.com so we can help you further with it.

  ### 30. Bug and crash reports, done almost perfectly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

- Easy integration
- User bug report
- Crash reports

**What do you dislike about Luciq?**

Usefulness of the bug reports perhaps could be improved. Getting to automatically send symbolic data wasn't easy, and the instructions in the instabugs documents are not that clear and easy to follow.

**What problems is Luciq solving and how is that benefiting you?**

Making sure the app is bug and crash free.

**Official Response from Rami   Magdi:**

> Hey there,

Thank you so much for the feedback you shared with us. We really appreciate it.

As for your comments on the usefulness of the bug reports, the docs, and the automatically sending symbolic data, we'd love to hear more from you, so please, feel free to reach out to us on our channel, or through email on contactus@instabug.com

  ### 31. Alright tooling but a lot of work for it to be really usable

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

React native support is really nice, but it is certainly not complete

**What do you dislike about Luciq?**

A lot of features are missing implementation and not documented. It is clearly a young product.

**What problems is Luciq solving and how is that benefiting you?**

We are using it to gather user feedback in an app and catch crashes.

**Official Response from Nour abdelaal:**

> Hey there, 

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations.

We are always working on improving our React Native SDK. We'd love to hear from you what you were hoping to achieve though and what are the features you are missing in our SDK

Please feel free to reach out to us on contactus@instabug.com

We'd love to hear back from you!

Cheers,

  ### 32. Instabug iOS review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

Surveys feature. It's a very nice and easy to use feature. 

**What do you dislike about Luciq?**

The fact that it keeps crashing. Every week or so we get a crash related to Instabug

**Recommendations to others considering Luciq:**

Fix  the crashes related to Instabug

**What problems is Luciq solving and how is that benefiting you?**

Bug reporting

**Official Response from Youssef El-Khorazaty:**

> Hey there,

Thank you for the kind words! 

We've recently released a big update to our surveys. I hope you had a chance to check it out, we'd love to hear your thoughts on them.

We're always working on improving the stability of our SDK with many great improvements having been released.

If you have any crashes at all or if you have any feedback, please let us know and we will help you with them right away. 

Please reach out to us using this email: contactus@instabug.com 

  ### 33. Achieves what you're looking for

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

It's easy to implement. Code samples are easy.

**What do you dislike about Luciq?**

I'm not sure about the performance impact of including instabug. The screenshot mechanism is kind of a dupe with the built-in iOS one.

**What problems is Luciq solving and how is that benefiting you?**

Beta users reporting bugs

**Official Response from Rami   Magdi:**

> Hey there,

Thank you so much for your feedback!

Regarding the concerns you mentioned, our SDK does not have any bad performance impact on your application, as for the screenshot invocation event, it is completely safe and stable to use on iOS applications, it does not cause any kind of latency or instability.

However, we'd love to hear more of you, please feel free to reach out to us through our support channels or via email on "contactus@instabug.com". I hope you continue enjoying using Instabug.

  ### 34. nice, very useful and easy to integrate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

a lot of information
facility to report how to receive

**What do you dislike about Luciq?**


88/5000
the sdk is a bit large (almost 1MB)
the report is something monotonous to read

**What problems is Luciq solving and how is that benefiting you?**

Access to the beta tester to report

**Official Response from Rami   Magdi:**

> Hey there,

Thank you so much for your feedback. We appreciate how you find our tool useful and easy to integrate.

As for the comment on how big our SDK is, and how monotonous you find the reports, we'd be more than happy to hear more from you on our channel. Please feel free to reach out to us on "contactus@instabug.com" to discuss them further.

  ### 35. It has been easy to adapt to!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

I enjoy the search features. It makes it easy to see bugs assigned to me.

**What do you dislike about Luciq?**

No dislikes at the moment. Enjoying it so far.

**What problems is Luciq solving and how is that benefiting you?**

User experience. Increased UX.

**Official Response from Youssef El-Khorazaty:**

> Hey there,

We're happy to hear you enjoy using Instabug.

If you have any feedback at all, we'd love to hear it! You can reach us at contactus@instabug.com.

We hope you continue having a great time using Instabug!

  ### 36. Pretty cool way to boost your support desk

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about Luciq?**

Its incredible the amount of information you can get to help diagnose the problem. Having instant access means a better user experience for the person who needs help

**What do you dislike about Luciq?**

Honestly... the price, for a startup like us with a small userbase the tools are incredbly useful but also incredibly expensive

**What problems is Luciq solving and how is that benefiting you?**

Quicker bug tracking and diagnosis
Support to the user at the point of the problem

**Official Response from Youssef El-Khorazaty:**

> Hello there,

I'm glad to hear that Instabug is helping you diagnose your issues while providing faster support!

We have a start-up discount for startups like yours, I hope that helps alleviate your issues with the pricing. Please reach out to us through our support channels or by email at contactus@instabug.com so we can help you further with it.

If you have other feedback at all, we'd be over the moon if you could share it with us. I hope you have an awesome time using Instabug and we look forward to hearing from you.

  ### 37. Our experience with Instabug has been great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2019

**What do you like best about Luciq?**

It is invisible to the user, requires minimal setup and just works

**What do you dislike about Luciq?**

Web interface is not very intuitive and JIRA integration needs a lot of setup

**What problems is Luciq solving and how is that benefiting you?**

Feedback, listen to customers. 

**Official Response from Rami   Magdi:**

> Hey there,

We're happy to know that you find our tool easy to integrate and easy to use! We do everything possible to meet our users' expectations.

Regarding our web interface and JIRA integration, we'd be more than happy to hear more from you. Please feel free to reach out to us on our channel or through email on contactus@instabug.com

  ### 38. Convenient, easy to install, easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about Luciq?**

Integration was simple, easy to use as an end user.  Crash reporting is very useful.  Dashboard is pretty straightforward.

**What do you dislike about Luciq?**

The shake feature, we had to turn it off, for our product it was distr

**What problems is Luciq solving and how is that benefiting you?**

Easy customer service.  We’re a startup and cannot afford customer support staff right now, need something we can gather feedback but don’t need someone dedicated to supporting just yet.

**Official Response from Youssef El-Khorazaty:**

> Hey there,

Thank you very much for your feedback. I am happy you find the tools useful and easy to use.

For the shake feature, I definitely understand that it's not quite useful for every application. We have quite a few different ways of invoking Instabug in app such via screenshot, floating button, or even manually. I highly encourage you to give them a go and let us know what you think.

We'd love to hear back from you and hope you have an awesome experience with Instabug.

Please reach out to us using this email: contactus@instabug.com.

  ### 39. Very Useful!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2019

**What do you like best about Luciq?**

The crash logs are the best part, and not really talked about very much (the "shake to report" grabs the spotlight, rightly), but logs give a full stack and are very detailed (often better than, say, Crashlytics).

**What do you dislike about Luciq?**

The console leaves something to be desired.

**What problems is Luciq solving and how is that benefiting you?**

Bug reporting by our beta users, as well as tracing crashes.

**Official Response from Nour abdelaal:**

> Hi there,

Thank you for your feedback! We are thrilled that you loved your experience with our Crash Reporting tool;

We'd love to hear more about the Console Logs so we can take a deeper look at it and share all your thoughts with our Product team.


So we'd love it if you can share your feedback with us over on our support channels or by email at contactus@instabug.com

Thank you and enjoy Instabug!

  ### 40. Ease of use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

No complicated to workflows to enter a bug. Just a shake and it makes it easier to use.

**What do you dislike about Luciq?**

Not able to recognize it as a feature when I use it the first time. Fist few times I used to think the pop up an ad.

**What problems is Luciq solving and how is that benefiting you?**

Helps my startup to track the usability bugs easily.

**Official Response from Nour abdelaal:**

> Hey there,

Thank you for your review! You can use our docs, where you'll find a comprehensive technical guide to help you start working with the Instabug SDK efficiently.

You can find Instabug's Documentation through this link:

https://docs.instabug.com/

Don't hesitate to reach out if you have any more questions, comments, or concerns; you can always send us on contactus@instabug.com

Cheers,


  ### 41. Instabug In-App Surveys are the best offer on Market

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2019

**What do you like best about Luciq?**

Free trial, very friendly support team 🙂
In-App surveys work good. But we haven't use other services yet.

**What do you dislike about Luciq?**

Not very flexible targeting system in In-App surveys.

**What problems is Luciq solving and how is that benefiting you?**

In-App Surveys help us to get ideas from our users and validate them.

**Official Response from Youssef El-Khorazaty:**

> Hi there,

I'm happy our surveys are helping you get ideas from your users!

We recently released an updated version of our surveys with many new features. Among the update was an upgrade to the targeting system, making it more flexible than ever. I hope you had a chance to check the update out; we'd love to hear any feedback you have with regards to the targeting or if you'd like it be more flexible in a certain way. 

Please feel free to reach out to us through contactus@instabug.com, we'd love to help in any way we can.

  ### 42. Great tool for tracking bugs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

It’s super simple to integrate and works with Jira so your bugs end up in the right place. 

**What do you dislike about Luciq?**

If you’re a bigger org or need more advanced features/customizations it can get pretty pricey. 

**What problems is Luciq solving and how is that benefiting you?**

Easy bug reporting for our clients means less time is spent logging bugs and more time is spent fixing them. 

**Official Response from Nour abdelaal:**

> Hey there,

Thanks for the feedback on your experience with Instabug. We sincerely appreciate your input as it helps us build a better product.

I completely understand your point regarding the features included in our different packages. However, we've recently released new different packages with new prices, and you can get all the details through this link: https://instabug.com/pricing

We'd also love to hear from you what are the exact features you're interested in, Please feel free to reach out to us by email at contactus@instabug.com

We'd really love to hear back from you!

  ### 43. One of the best tools in this price range

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2018

**What do you like best about Luciq?**

I love how well this tool integrates with our other tools. They have also added new tools such as survey and in app chat. I can not use 1 tool and drop 2 others. 

**What do you dislike about Luciq?**

The support sometimes takes a bit longer to solve my issues but tuts usually pretty good. 

**Recommendations to others considering Luciq:**

Give the tool a try and you will be sure to love it. They even have a trial that allows you to be on the silver plan which gives you access to most of their features. 

**What problems is Luciq solving and how is that benefiting you?**

This is mainly a bug tracking tool for my team but we have recently integrated the new in app chat tool and survey tool. 

  ### 44. Perfect for react native bugs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about Luciq?**

It gives great details on any crashes that occur in our app and allows us to respond quickly

**What do you dislike about Luciq?**

Sometimes the different tier features are pushed on you and you can't hide them.

**What problems is Luciq solving and how is that benefiting you?**

Crash tracking, but the network tracing is really nice

**Official Response from Nour abdelaal:**

> Hi there,

Thanks for the feedback on your experience with our crash reporting tool. We sincerely appreciate your insight because it helps us build a better product.

As for the different features, you have the full control on which options appear to your users by disabling and enabling any of the products. Each one can be enabled or disabled separately using a specific API.

You can find more details through this link: https://docs.instabug.com/docs/react-native-prompt-options

Please feel free to reach out to us by email at contactus@instabug.com.

Thank you and have a nice day!

  ### 45. Wonderful experience with an increase in bug fix turnover

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lors K. | Data Scientist intern, Banking, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 31, 2018

**What do you like best about Luciq?**

Easily submitting bugs and accessing them.

**What do you dislike about Luciq?**

I think there should be a way to increase the detail of the bug without leaving it up to the user to input. 

**What problems is Luciq solving and how is that benefiting you?**

It helps us easily debug an app in beta test phase.

  ### 46. Great for small teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2018

**What do you like best about Luciq?**

This tool allows my team to really focus on building a great customer experience for our mobile apps. It takes the time away from bug management and lets you focus on what matters. 

**What do you dislike about Luciq?**

I dislike the pricing structure since we are a small team, every dollar counts but this tool is still worth every penny. This is one of our most expensive tools.

**Recommendations to others considering Luciq:**

This tool is much better than other in the market. It does exactly what you need, Many other tools give you features that you are likely never to use. 

**What problems is Luciq solving and how is that benefiting you?**

I really love the video record feature. No more having to connect to QuickTime to make a video to show a bug. 

  ### 47. Instabug review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 31, 2018

**What do you like best about Luciq?**

Instabug is very easy to integrate into your Android app.

**What do you dislike about Luciq?**

Upgrading sometimes bring in changes that break our build pipeline. For example some features somehow can't be disabled (network state monitoring), causing Android Instrumentation tests to fail. We had to have our own no-op version of instabug used for testing.

**What problems is Luciq solving and how is that benefiting you?**

Issues discovered by our customers get to our development team really fast. Turnaround of an issue discovered in production to being fixed is really small.

  ### 48. Very well rounded toolset

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

Support staff helps effectively any time

**What do you dislike about Luciq?**

Pricing could be cheaper. I also would like to check if surveys are dismissed using the SDK. 

**What problems is Luciq solving and how is that benefiting you?**

Beta programs using Surveys and customer feedback

**Official Response from Rami   Magdi:**

> Hey there,

Thank you so much for your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

As for your feedback about our pricing, we offer a discount for startup companies. If you are interested, please feel free to reach out to us through our support channels or via email on contactus@instabug.com.

  ### 49. Instabug review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** February 05, 2019

**What do you like best about Luciq?**

Instabug shows alot of details about the reported bug and easy implementation 

**What do you dislike about Luciq?**

Integrating reported bugs with CRM system 

**What problems is Luciq solving and how is that benefiting you?**

I can know the user's feedback and problems

**Official Response from Rami   Magdi:**

> Hey there,

Thank you very much for your valuable feedback. I'm pleased to know that our tool is helping you in improving your application.

Regarding integrating with CRM systems, you are correct, we don't directly integrate with a CRM system, but your feedback is highly appreciated.

However, there's a workaround that you might be interested in. We do offer an integration with Zapier, which will allow you to integrate with your favorite CRM tools, such as HubSpot CRM, Zoho CRM, and Agile CRM.

If you have any additional feedback, we'd love to hear it! Please feel free to reach out to us through our support channels or via email on "contactus@instabug.com". I hope you continue enjoying using Instabug.

  ### 50. Better to know where are bugs come from!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dorice F. | Event Manager, Events Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 21, 2017

**What do you like best about Luciq?**

Good power at my working place. Great and clear experience for my team and our clients. I like to work with feedback. And it's very good to work on them. I like it very much.

**What do you dislike about Luciq?**

I like that working with a chance to know everything. Good controlling system. Great way to receive our feedback. I like how support service helps us. No bad issues at all.

**Recommendations to others considering Luciq:**

Good software. Keeps your work at a good level. A good solution to make a recording of bugs. Very easy to work on all history of your users. You will work on more important steps and will make increase them.

**What problems is Luciq solving and how is that benefiting you?**

We are glad that we have the ability to work with this software. We can easily find a way to solve bugs. That program works faster and better with it. We like to work with clients and receive their feedback. When we have them we are working much better.


## Luciq Discussions
  - [How often do your publish surveys in your apps?](https://www.g2.com/discussions/how-often-do-your-publish-surveys-in-your-apps) - 1 comment, 1 upvote
  - [Building a startup?](https://www.g2.com/discussions/building-a-startup) - 1 comment, 1 upvote
  - [How much will it cost me to use Instabug?](https://www.g2.com/discussions/how-much-will-it-cost-me-to-use-instabug) - 1 comment, 1 upvote
  - [Does Instabug support live apps (app-store-safe)?](https://www.g2.com/discussions/does-instabug-support-live-apps-app-store-safe) - 1 comment, 1 upvote
  - [How will the SDK affect my app size?](https://www.g2.com/discussions/how-will-the-sdk-affect-my-app-size) - 1 comment, 1 upvote

- [View Luciq pricing details and edition comparison](https://www.g2.com/products/luciq/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-05-31+06%3A51%3A46+-0500&secure%5Bsession_id%5D=a35b5f06-f028-48ce-be94-467cdf0bd784&secure%5Btoken%5D=a1a44a281916a4b5ead08bf875b6852f6c94d660a82ace9e23d1cf59212ad6b2&format=llm_user)

## Luciq Features
**User Behavior**
- Click Tracking
- Mouse Movement 
- Frustration Tracking

**Bug Reporting**
- User Reports & Feedback
- Tester Reports & Feedback
- Team Reports & Comments

**Crash Monitoring**
- Constant Monitoring
- Timely Alerts
- User Reports and Feedback

**Monitoring**
- Performance Baselines
- Performance Analysis
- Performance Monitoring
- AI/ML Assistance
- Multi-System Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**A/B Testing **
- Error and Bug Tracking
- Data Analysis
- Notes

**Bug Monitoring**
- Analytics
- Bug History
- Data Retention

**Crash Data**
- Report Generation
- Crash Solutions
- Analytics

**Response**
- Dashboards and Visualization
- Incident Alerting
- Root Cause Analysis (RCA)

**Metrics**
- Exit Tracking
- Retention
- Conversions

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**Visitor Information**
- User Identification
- Search Box

**Agentic AI - Bug Tracking**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Application Performance Monitoring (APM)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**System Management**
- Security
- System Monitoring

**Agentic AI - Session Replay**
- Cross-system Integration

**Performance**
- Real User Monitoring (RUM)
- Second by Second Metrics

**Functionality**
- Dynamic Transaction Mapping
- Cloud Observability

## Top Luciq Alternatives
  - [Sentry](https://www.g2.com/products/sentry/reviews) - 4.5/5.0 (197 reviews)
  - [Raygun](https://www.g2.com/products/raygun/reviews) - 4.3/5.0 (122 reviews)
  - [Bugsee](https://www.g2.com/products/bugsee/reviews) - 4.9/5.0 (18 reviews)