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Instabot Reviews & Product Details - Page 2

Instabot Overview

What is Instabot?

Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly. This is proven to increase conversions and reduce costs. Build, integrate, and launch Instabot on your website, or as a landing page in 20 minutes or less. Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly. Easily build, launch, and optimize web bots with no technical resources—and make bots sophisticated with AI and natural language processing (NLP). Features of Instabot: • Intuitive Interface for Non-Technical Users • White-labeling + Complete Customization • Full Control of How + When Bot is Seen • Robust + Transparent Analytics • Live-Chat Hand-off • Calendar Integration for Easy, Instabot Scheduling • Natural Language Processing (NLP) • Integration with Salesforce, Eloqua, and Zapier • Email Alerts + Customized Goal Analytics How Instabot Is Different: • Most powerful platform on the market (including AI, Natural Language Processing, and custom coding) • Easy-to-manage • Deep analytics for great insights about your business and customers • Build and launch a chatbot in minutes • Amazing, responsive customer support The best way to compare Instabot is to try it yourself. Set your KPI, and we’ll build you a bot for free. If we can’t improve your conversion metrics or create efficiency, there is no cost to you. Email us for more information at info@instabot.io

Instabot Details
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
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Product Description

Instabot is a conversion chatbot that understands your users' needs, provides information, & converts them into action quickly & effectively.


Seller Details
Year Founded
2017
HQ Location
New York, US
Twitter
@Instabot_io
474 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®

Samantha N.
SN
Overview Provided by:
Chatbot Architecture Manager at Instabot

Recent Instabot Reviews

Adila K.
AK
Adila K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Instabot: The Intuitive and Customizable Chatbot with Valuable Analytics"
1. I appreciate that the chatbot flow is intuitive, user-friendly, and straightforward to understand. 2. The detailed analytics provided by Inst...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Good technology but frustrating client experience"
It is a pretty powerful platform that solved a real bot issue for our firm.
Scott Y.
SY
Scott Y.Small-Business (50 or fewer emp.)
4.5 out of 5
"Super easy to integrate"
Super easy to setup with Instabot's UI flow editor. Easily integrates Google Calendar to setup.
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Instabot Media

Instabot Demo - Instabot is a Conversational Marketing Platform for Your Website
Build and launch chatbots that improve conversions and reduce costs
Instabot Demo - Instabot Curates Information for 1-on-1 Conversations
Instabot understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly
Instabot Demo - Instabot Leverages Natural Language Processing (NLP)
Make More Sophisticated Conversations with NLP and AI
Instabot Demo - Instabot is Web and Mobile-Web Friendly
Instabot adapts and looks great on your website. Launch how and when you need to.
Answer a few questions to help the Instabot community
Have you used Instabot before?
Yes

52 Instabot Reviews

4.5 out of 5
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52 Instabot Reviews
4.5 out of 5
52 Instabot Reviews
4.5 out of 5

Overall Review Sentiment for InstabotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Golan N.
GN
CEO and FOUNDER
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

I the UI customization. the business flows , the option to go live vs a person in the website.

we have many visitors in our website and the conversation rate was low. we look for ways to increase the conversation to lead and we think this bot will help us to achieve this. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

it's too expensive, you need to pay lots of money before you know if it works.

the basic plan doesn't include logo nor title nor live chat

we think this should be included in the basic plan Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

better engagement with the people visit in our website. Review collected by and hosted on G2.com.

Will M.
WM
Director and founder
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

Initially, on a free trial, I built a bot easily and integrated ith with our chosen CRM and marketing automation platform. A robust platform with great features and the team were very helpful. Recommended. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

I have not found anything to dislike so far Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Engaging customers in a new way (as opposed to website forms, emails and social media), has been great for us and a way to distinguish our brand. Review collected by and hosted on G2.com.

ZL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instabot?

It has a fairly simple and easy-to-use interface, the fact that it is easy to configure is perfect for me to program my bot based on the frequently asked questions that clients usually ask, the fact that it can be integrated so easily with my website It is a great point in its favor, since I do not need to perform complex functions and configurations to achieve this task, the precision with which it interprets the questions and requests of the user before giving an answer is very good, which guarantees that the bot responds what the customer is really asking, your customer service is of great help when helping me with any problem or concern that arises while using this application. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

None, despite having little time using this application I have not achieved anything in this regard that makes me think that its operation is inefficient or impractical, which was a surprise to me since I was reluctant to use this type of tool on my website because they seemed to me to handle my clients in a very impersonal way. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

It has been a great help to me to improve my customer service team in a simple, easy, fast and secure way in a first stage, since after installing and configuring Instabot on my website I have managed to reduce 60% of The assistance cases that came to me through this application, since most of the questions that came to me were common and with solutions that did not require the attention of a specialized agent for their resolution. Review collected by and hosted on G2.com.

Yig Zern T.
YT
I
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Instabot?

I was able to create a chatbot and integrate with zapier easily. The customer service support was great. I was able to deploy the chatbot within 2 weeks of usage. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

None. There are nothing that I disklike. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

I was trying to use instabot to provide my members with the following service

1) check their donation

2) check their personal information

3) give their monthly contribution

4) give their building fund

5) give their special contribution

And I was able to deploy all the 5 features within 2 months. Review collected by and hosted on G2.com.

DK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

- Fantastic templates get you up and running in no time at all.

- Helpful video tutorials for key features.

- Great onboarding experience.

- Key integrations with our existing tech stack. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

No shortcomings with this platform found to date. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Until we implemented Instabot there was a gap in meeting our client's needs. Our website is the primary way our clients find us and it is critical that they get the information they are looking for as soon as possible. Instabot is an efficient tier-1 solution for interacting with prospective clients in a professional way and allows us the ability to respond 24/7 with key company service options. Not only can we engage our clients immediately but we can build out our CRM in doing so. Huge value add to our website for both clients and our company team members. Review collected by and hosted on G2.com.

Grant M.
GM
Head of Risk & Compliance
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

I deal with hundreds of IT products and I am really impressed with Instabot. Amazingly easy to setup our first bot with no previous experience. One week free trial with no credit card required. No steep learning curve. Instant deployment to our website with a snippet of code. I don't hesitate to recommend good products and this is certainly one. Also great support. Buy with confidence. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

I have to write something here but I honestly have no complaints. I suggested a feature for predefined agent phrases bu they explained an even better way. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Freeing up time by categorising enquiries effectively and automatically pointing customers in the right direction. Review collected by and hosted on G2.com.

Derren O.
DO
Co-Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

I loved how easy it was to setup the chatbot and manage the workflow. Systems like this can get complicated and Instabot made it easy to create a message tree that performed well. I also like the performance of the Instabot itself from how long it takes to pretend to write a message to its ability to learn your clients primary questions and/or direct them to a sales representative. I love how we helpful Instabot is in converting our website traffic into sales calls while collecting visitors names and emails. I like how responsive their support team is as well. Instabot also helped setup our chatbot and saved us time from having to do everything ourselves. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

I didn't like the fact that in the live chat window it wouldn't automatically refresh, so I had to continually refresh the browser to see when someone was interacting with my chatbot. I also didn't like the fact that there was no notification sound. I troubleshot with the support team and they were helpful, but we could not resolve the issue after switching multiple browsers and trying a variety of fixes. Additionally, their mobile app notifications are subpar as well as there is no sound when someone messages you, so many opportunities can be lost. Review collected by and hosted on G2.com.

Recommendations to others considering Instabot:

Give it a try. They have a 2 week trial and they help setup your chatbot, so there's really no harm in doing so. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

It's great to be able to educate visitors that land on our website in a new and fresh way. The primary issue is getting website visitors into our sales funnel and Instabot does a great job of validating hot leads by pushing them to schedule a phone call with our team. The primary benefit is being able to interact with more people which gives us more opportunity to get them on the phone and sell them our service where we are at our best. We also are able to collect emails, client names, and follow up the day after if they didn't go fully through with the scheduling of a call. Review collected by and hosted on G2.com.

Shaip M.
SM
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

1. UI - clean and simple

2. Support

3. So many great features Review collected by and hosted on G2.com.

What do you dislike about Instabot?

Premium pricing and no middle tier available between Base and Standard plan. Can be improved. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Trying to automate the chat process and generate the leads through Instabot. We're seeing some good inflow of leads with Instabot.

Additionally, we wanted to show personalized chatbots on different types of pages and Instabot provided with the exact option. Review collected by and hosted on G2.com.

TP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

The plugin interface UX\UI, and the front-end design are awesome. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

Pricing is a bit high in my mind, and the value for price is a bit lower than I expect from a premium plugin. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Over all it's ok and I'm a happy client. Review collected by and hosted on G2.com.

Factoreal M.
FM
Senior Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instabot?

Highly impressed with how simple yet powerful Instabot platform is. I did a hands-on a lot of other chatbot platforms before finalizing Instabot and found Instabot to be really effective and easy-to-use. The UX for setting up a bot is straightforward and provides many options. My bot was ready within minutes. Also, the team was very helpful and answered all our queries. Review collected by and hosted on G2.com.

What do you dislike about Instabot?

No major complains. Yet to test the ilve chat and CSS feature. Review collected by and hosted on G2.com.

What problems is Instabot solving and how is that benefiting you?

Trying to capture more leads from our Website. A good bot can really help convert visitors to leads. Review collected by and hosted on G2.com.