One stack for CDP, personalization, journeys, and execution, simplifying tech stacks vs. disconnected competitors, with robust data foundations for real personalization and faster ROI. Customer Success Team is amazing. Review collected by and hosted on G2.com.

Given the platform's extensive and cutting-edge feature set, there can occasionally be a slight learning curve or minor UI refinements during major updates Review collected by and hosted on G2.com.

Web Suite makes it easy to personalize landing pages, banners, and on-site messages based on procedure interest, location, and stage in the decision journey, which is crucial for an aesthetics hospital welcoming international patients.​

WhatsApp journeys let coordinators follow up on leads, share pre-op information, and answer questions in a conversational, trusted channel patients already use daily.​

SMS is perfect for reminders, check-in messages, and time-sensitive updates, helping reduce no-shows and keep patients informed without adding workload to the team.​

All three channels are managed in one platform with strong analytics, so the team can see which campaigns drive consultations and surgeries, then optimize quickly.​ Review collected by and hosted on G2.com.

Coordinating consent and preferences across Web, WhatsApp, and SMS required careful setup, but once templates, segments, and frequency caps were defined, managing compliance and patient experience became much smoother. Review collected by and hosted on G2.com.

The chatbot provides 24/7 self‑service for routine questions like “Where is my parcel?”, “Can I change the time/address?”, and “Which delivery point is closest?”, which reduces pressure on our call center.

Integration with our logistics systems means customers see real‑time updates rather than static FAQ answers Review collected by and hosted on G2.com.

Keeping answers accurate requires discipline; if operations or policies change and we don’t update the knowledge base quickly, the bot can give outdated information.

Some complex or emotionally sensitive cases still need a human; a few customers expect the bot to solve everything, so expectation management is important. Review collected by and hosted on G2.com.

We were mesmerized by the work done by the Insider team. Using Insider's Web Push suite, we were able to run multiple campaigns simultaneously, even without the support of the internal development team. With the suggestions and continual support of Growth Managers at Insider, we were able to increase our revenue by a whopping 42 times. We're glad to choose Insider as our growth partner. Review collected by and hosted on G2.com.

We are happy with the results we have achieved so far. There's nothing particular that we dislike about Insider. With the support of team Insider, we have been able to achieve what we wanted to and would definitely love to leverage their other products as well in the near future. Review collected by and hosted on G2.com.

We've started to use geofence in order to increase our offline conversions and it has lots of impact on it. Review collected by and hosted on G2.com.

We sometimes can’t keep track of the latest updates, but the account management team always helps us leverage tools at their best. Review collected by and hosted on G2.com.

The revenue that we generated by sending out automated push notifications were significantly higher than manual push notifications. Also, as the tool offers a number of predefined templates, it didn’t take much time for us to edit campaigns. Using this solution, we were able to update our target customers about their latest interest on our website/APP based on their previous onsite behavior. This has helped us increase our customer’s brand favorability toward us. Review collected by and hosted on G2.com.

The integration took longer than expected. The project timeline was delayed due to the extra effort that we have to invest in integration. APP's missing countdown function is a pity. Hoping the mobile web, website and APP template can be in sync. Review collected by and hosted on G2.com.

I like the automation flow, and I also appreciate the partner support. Review collected by and hosted on G2.com.

There are a number of templates that fit well with e-wallet apps. Review collected by and hosted on G2.com.

The ease and autonomy the team has to create, manage, analyze, and develop CRM strategies within the platform, whether through multichannel campaign executions or advanced customer segmentation. Review collected by and hosted on G2.com.

At times, the platform may experience some slowdowns and unexpected bugs, but nothing that compromises the overall usability of the tool. Review collected by and hosted on G2.com.

I like that we can find everything we need as an ecommerce website in one platform. We can communicate to our customers personalize way and we can show them our personalized scenarios thanks for the Insider's CDP. The integration/onboarding process was easy and quick. Review collected by and hosted on G2.com.

We spent time getting our brand and performance teams on the same page regarding frequency and style. With those rules in place, Insider’s tools handled the rest, ensuring a balanced experience for the customer. Review collected by and hosted on G2.com.

We are happy with every aspect of Insider, including deployment, integration, and outcome tracking.

We’re generally impressed with all the products we’re using - Web Suite, web push, SMS, Whatsapp, E-mail, App. Web suite and Mobile App have improved our web and app experiences while the WhatsApp and SMS tools have greatly improved customer engagement when they aren’t on the app/web.

In addition to that, with the smart recommender product and it's algorithms choices, we have increased the product discovery. In one month, we sold 200 different products with the help of smart recommender. Also, the customer support is helping us. Review collected by and hosted on G2.com.

The vast features Insider tools offer can be overwhelming and confusing in the beginning. Review collected by and hosted on G2.com.