The Insided Community platform replies to all basic community features, as you'd expect!
However, it has 3 main killer features that I haven't found anywhere else in Community-land:
- Drag & drop page customization of the home page and easy personalization of all pages. Without having to push some custom code, take time from developers and have a fixed organization of content, the platform offers true flexibility to adapt the way your community is organized in just a few clicks. A large selection of widgets and the possibility to add in custom code will satisfy every community admin.
- The cross-domain search enabling for users to search content throughout the eco-system: blog, help center, university... When using Skilljar and Zendesk, these are just soo easy to implement.
- Not a feature - they leverage their very own platform for community and it is an inspiration for what can be done. A lot of exchange with other community managers and admins!
All in all, very easy to set up!
The team (Vish, Valerie..) is very accessible and helps a lot in the first phase of the journey. On a larger scale, the company is eager for feedback, and to listen to our product requests. In less than a year, had a few calls with their product team.
Extensive API.
Can't wait to leverage some native integrations like Gainsight and Salesforce. Review collected by and hosted on G2.com.
There a a few things that I would like to see improved on the platform:
The management of groups and events as well as moderation can only be done by admins (people with a seat). As seats are priced, you can't allocate responsibilities to some power users, or other employees to do some part of moderation.
Dashboarding/analytics are okay, not as good as expected. Review collected by and hosted on G2.com.
245 out of 246 Total Reviews for Gainsight Customer Communities
Overall Review Sentiment for Gainsight Customer Communities
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I used the resources offered by GS customer communities to search for information when I had doubts around features I was using to manage my clients relationships via GS. As a CSM I use GS everyday and counting on an active community of uses is a big advantage when it comes to solving common problems. Review collected by and hosted on G2.com.
At first it was not easy to find. But after I few online searches I learned of its existence Review collected by and hosted on G2.com.
The most helpful thing about Gainsight Customer Communities is being able to connect with customers and let them express their opinions on certain topics. This will let the customer know it's easy to use when reaching out to a customer representative about anything they want to ask. One of the best upsides would be to create brand loyalty with the customers for them to be using the platform itself frequently. Review collected by and hosted on G2.com.
Least helpful thing would most likely be that most customers which are not Generation Z or Millenials would find a bit more difficult for them to enter these communities as of easy access and integration wise as other teenagers or people who are used to using technology. I believe that implementing a better resource and access for those who don't know about the website much will be something useful to use and have, with that Customer support is able to provide more information and help with that. Review collected by and hosted on G2.com.
The two strongest features of Gainsight CC are their ease of use (both for customers and team) and integrations. These features made picking Gainsight CC an easy choice for my team. We were able to implement the platform quickly and get to work supporting our customers much faster than anticipated. Review collected by and hosted on G2.com.
Permissions and architecture could use a lot of work in Gainsight CC. Permissions tend to be all or nothing and architecture is predominantly single level. For example, we'd like to be able to have an ideation area for employees and another ideation area for customers. Due to both permissioning and architecture, we can't. It's either-or, and can't be both. Review collected by and hosted on G2.com.
I really like how Gainsight Customer Communities brings people together. The platform is easy to use and helps me quickly find answers. It feels like a friendly space where everyone can share ideas and learn from each other. This simple design makes it fun and useful for my work. Review collected by and hosted on G2.com.
One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use. Review collected by and hosted on G2.com.
It makes it easy to connect with other people and get answers. I have a feeling of a community when I can ask anything I want. It's pretty simple to use, and I like that you can suggest product ideas and get feedback. Review collected by and hosted on G2.com.
The search function could be improved because it does not always show the best results and it might take some time to find what you want. Also, a bit more customization would be good, in order for every brand to match their style. Review collected by and hosted on G2.com.
It´s great that I can keep testimonials, and best customer successes in one place Review collected by and hosted on G2.com.
not really something that I can think of at the minute of testing the software Review collected by and hosted on G2.com.
It is super easy to set up also in your company CI and the best of all you don't need coding skills.
My favourite tools are:
- Highlighting different topics in different styles.
- Topics shown automatically on the homepage according to preselected criteria.
- Group Management is very simple
- Sending an E-Mail Campaign to a specific member segment who fulfill certain criteria is so easy and the KPIs are immediately visible and great Review collected by and hosted on G2.com.
The events area, we'd like to do community led events and event management with sending messages to participants, followups etc. Review collected by and hosted on G2.com.
It is a super inclusive community allowing for versatile products and resources to be made. Review collected by and hosted on G2.com.
It is conitnously being built out which is not a bad thing, but requires some new learning when a new product is released. Review collected by and hosted on G2.com.
it is so good to have visibility of challenges and query for this product Review collected by and hosted on G2.com.
Seems that most of the discussion have no clear answer Review collected by and hosted on G2.com.
Onboarding new customers became more efficient as they could find answers from existing customer discussions. This reduced repetitive questions to our support team by about 30% Review collected by and hosted on G2.com.
The search functionality is basic and often misses relevant content. Users have to try multiple keyword variations to find what they need, which defeats the purpose of self-service Review collected by and hosted on G2.com.
