--- title: InMoment Experience Improvement (XI) Platform Reviews meta_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 319 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews **Vendor:** PG Forsta **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 319 ## About InMoment Experience Improvement (XI) Platform InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com ## InMoment Experience Improvement (XI) Platform Reviews ### 1. Easy to use tools. Supportive Visionary Staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Beth W. | Senior Customer Engagement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment is an easy to use platform. Supportive staff when needed are very responsive. I have always been happy with the InMoment Experience Improvement platform. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I really can not think of anything I disike about InMoment. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** What do customers think of our banking products? What is their experience in digital interface with the businesses. Best practices and survey, reporting, dashboad tools, real-time alerts provide access to follow up with clients promptly and allow sales teams an on-going understanding of client loyalty. ### 2. Good price, good analytics, but slow moving **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about InMoment Experience Improvement (XI) Platform?** The analytics toolkit is great, especially the automated analysis of open-ended feedback. Their capabilities are pretty far-reaching. The price is fair, and account managers are generally pretty awesome. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Account managers aren't often able to make quick fixes for you, nor are you able to make changes (if you operate on the managed service model). Having a simple filter added to a report or a survey change made takes months. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Automated customer experience/feedback program. We are able to collect tens of thousands of survey responses across a given year without having to manually deploy scores of surveys. **Official Response from Jessica Cage:** > Hello! Thank you for taking the time to leave us a review on G2. We appreciate you leaving us valuable feedback, and will pass along to our team. Thank you again for your time! ### 3. Seamless customer experience tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Lakshay D. | Assistant Store Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment's XI Platform unifies customer, employee, and market experience data for a holistic view, enabling data-driven actions to improve business outcomes. **What do you dislike about InMoment Experience Improvement (XI) Platform?** While InMoment XI offers a powerful suite of experience management tools, it can be expensive and require technical expertise for customization. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It is helping us understand and improve customer and employee experiences, leading to increased satisfaction, loyalty, and profitability. **Official Response from Jessica Cage:** > Thank you for leaving us a review on G2! Thank you for your feedback. ### 4. Suboptimal platform **Rating:** 1.0/5.0 stars **Reviewed by:** Estrella L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about InMoment Experience Improvement (XI) Platform?** It can recreate the visualization of a ppt report deliverable **What do you dislike about InMoment Experience Improvement (XI) Platform?** - Not intuitive/user friendly for non-insights/data experts - Has a lot of limitations for doing cross-analysis, filtering, etc. - Cannot download content in ppt - Text analytics experience has not useful, resulting in non-sense output. Also, it has a black box process that didn't allow any adjustments in the inputs or outputs. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It allows to see the results of the project in a visual way **Official Response from Jessica Cage:** > Hi Estrella! Thank you for taking the time to leave us a review on G2. We appreciate you bringing your concerns to our attention and we are aware you are working with our account team on the matter. Your feedback is invaluable to us as we continuously strive to improve our software and provide the best possible experience for our customers! ### 5. Seamless integration with POS for survey **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshay D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMonent helps us track customer experience by providing survey links for the customer and detailed report for us. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Selection of data timeline and finding data for a specified time is really difficult. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It helps us better understand the gaps within the service and product quality we are offering to our consumers. **Official Response from Jessica Cage:** > Hello Lakshay, thank you for taking the time to leave us a review! We appreciate your feedback. ### 6. Insightful, relatable, experience driven **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** It is very straightforward to use and provides great tools to digest the data. In addition, the information can be used in an actionable matter to drive company results. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It is a paid service, where all additions will cost extra money. It would be great if there was a better system to get access to some platforms to test them before committing thousands of dollars. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Improving Order Accuracy and OSAT across all locations. ### 7. Customer Core to Our Values **Rating:** 5.0/5.0 stars **Reviewed by:** Dale T. | Chief Marketing Officer, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** We are able to collect post-purchase customer feedback to keep a pulse on the key elements of customer service that differentiate us in the market. The inMoment platform is easy to use and the dashboards provide the insights we need from a high-level look down to individual store level. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Natural language processing needs to improve so negative circumstances aren't confused with positive outcomes. An example for us is when a customer is having a bad day because they got a flat tire yet one of our stores saves the day by fixing it for free. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** InMoment helps us identify where we are having problems. Sometimes it is a system-wide issue that needs addressing. Most of the time it is localized and we can provide a specific Coaching Report to that store and to store leadership to help them get better. ### 8. "A Highly Recommended Experience Improvement Platform: InMoment XI" **Rating:** 5.0/5.0 stars **Reviewed by:** Fahria S. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** The biggest benefit of InMoment's Experience Improvement (XI) Platform is its ability to quickly and accurately capture customer feedback from multiple sources, including surveys, email, social media, and call centers. This feedback can then be analyzed to gain valuable insights into customer attitudes and behaviors. Additionally, the platform's intuitive dashboard lets businesses easily track customer feedback, identify opportunities for improvement, and develop strategies to increase customer satisfaction. Finally, XI's advanced reporting capabilities provide comprehensive and actionable insights into customer experience, enabling businesses to make data-driven decisions to drive further improvements. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There are a few drawbacks to the InMoment Experience Improvement (XI) Platform. Firstly, it can be expensive and may not be suitable for smaller companies that don't have the budget to invest in such a platform. Secondly, it can be difficult to customize the platform to meet specific needs, as it requires coding and technical expertise. Finally, the platform can be slow and unreliable at times, which can be frustrating and could lead to data loss. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** InMoment Experience Improvement (XI) Platform is designed to help businesses better understand their customers' experiences and improve upon them. This platform helps companies to understand customer sentiment, identify areas of improvement, and measure the impact of changes. It also enables organizations to create personalized experiences that increase customer loyalty and engagement. By leveraging this platform, businesses can gain real-time insights into customer behavior and make informed decisions to optimize their customer experience. Ultimately, this platform helps businesses build successful relationships with their customers and drive business growth. ### 9. In Moment is a Powerful tool for Voice of Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Scott D. | Manager of Mission Fulfillment, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The In Moment XI platform is a versatile tool that provides a rich data source to listen to your customers and understand what they are saying by finding common themes you can address with your internal teams. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Some of the In Moment XI tools are not fully integrated. Leading to some parts of the system not communicating with others. The result can cause some re-work when you need to switch between different parts of the software. The team at In Moment is receptive to feedback and is working on integrating their other tools to eliminate these challenges. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** In Moment allows me to ask the right question to the right audience at the right time. The result is a broad understanding of how customers perceive their relationship with our brand, their satisfaction with their interactions, and the effort they expend while working with us. Combined, this gives us a holistic view of how we are doing and where we can focus on improvement. ### 10. InMoment Delivers Extraordinary Value **Rating:** 5.0/5.0 stars **Reviewed by:** Suzie D. | Senior Director of Customer Experience & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment delivers extraordinary value with their voice-of-the-customer platform. Beyond the sophisticated technology, they seek to understand their customers and business goals to turn insights into action. With InMoment’s expertise and collaboration, we’ve achieved meaningful business results. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing to note at this time. The InMoment platform is working as expected and is delivering meaningful value to our organization. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** The InMoment platform is used to capture and understand insights from stakeholders at different stages of the lifecycle. In alignment with business goals, insights are used to reinforce what's working well and identify opportunities to enhance the experience. ### 11. Easy, Accurate, Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The surveys were very easy to act upon by my clients and quick. Simply integrating through Intercom to gauge their feedback at the end of each chat. I could share them on a chat at any time I'd want to. Their integration with slack was good for live updates. Overall, Good place to start if you have the same requirements. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I've found this very quick to track all of my C-sat ratings and the updates were kinda off at times, One of my clients has been facing an issue while being insistent to share a review. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** They have given me a way to gauge a customer's experience at the end of each conversation. This has in turn let us understand where the problem is and what we could improve to create a better experience for our end users. ### 12. InMoment partners with you to build out the VoC program that fits your organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Laura T. | VP Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** The partnership that the InMoment team demonstrates is their biggest strength. They don't always do everything right, but they work hard to address any issues that arise. **What do you dislike about InMoment Experience Improvement (XI) Platform?** They have struggled with cohesive communication in the past, and there have been times when their technology has been a bit challenged, but they are open to feedback and have worked hard to address these issues. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** They are helping us get the most relevant, timely customer feedback possible. This is driving CX initiatives and improvements across our organization. ### 13. Great platform - even better people **Rating:** 4.5/5.0 stars **Reviewed by:** Brian B. | Americas Service Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** Very easy to use and adapt to our needs. **What do you dislike about InMoment Experience Improvement (XI) Platform?** At times the technology can feel a bit outdated. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Listening to our customers and understanding better their needs. ### 14. Useful tool in tracking CSAT scores from customers **Rating:** 4.5/5.0 stars **Reviewed by:** Liezl C. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The tool has been useful in getting the specific number for CSAT scores from our customers. It has a option to set scores from 1 to 10. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Currently, there is no way to set an expiration for the survey link once sent. Also, there are instances that customers can rate the same survey more than once. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are able to track the scores we received from customers as well as the performance of the agents. It has options to add filters to customize further the data gathered. ### 15. Wootric has made me understand my customers **Rating:** 4.5/5.0 stars **Reviewed by:** André C. | Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The filters are easy and quick, and they will let you gain a deep understanding of customer behavior. I like that we could plug Wootric to Intercom which was already our CRM and it was a very quick setup. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I don´t really have any dislikes so far. The major problem I encountered was on our own customer data base. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** It is a great platform for NPS surveying. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** I realized, for example, that my customer who bought in the first months of the year, tended to have a more pleasant experience with us. Therefore I switched my product team goal for delivering features for the customers starting in march or April. ### 16. Generally working well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The segments allow us to see what customer groups are happier than others. It is easy to contact those who leave comments. The dashboard works well and is easy to use. **What do you dislike about InMoment Experience Improvement (XI) Platform?** We had to jump through some hoops to make sure this complied with our policies regarding personal data, so we send a unique key identifying the person to inMoment rather than their email address, we also moved data to their EU servers, after that it's working OK. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We look at this as a proxy for whether we have a good user experience in our product, and we see how the different user segments react to the same experience. We see some patterns that are interesting ### 17. Great tool to measure NPS! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** It's so easy to use InMoment, as an organisation we can easily keep track of our customer feedback and NPS scores across our whole organisation. I really like that you can have it integrated to slack and that it's so easy for me as a Customer Success Manager to log in and add comments, verify or mark scores incomplete if needed. It also gives us a great overview of the trends and how we're performing YoY/MoM/QoQ. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing really to dislike. The only thing I can think of is that we cannot have the customer company name fetched into our Slack channel. Meaning that if one of our users has an email address with a domain that is not similar to the customer name, then we cannot determine which customer it is at first glance. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Make sure to use all functionalities and have it integrated in a smart way to ensure a seamless experience. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It allows us to easily gather feedback and NPS data from our customers and helps us to improve our product and know what our customers need but also think and feel about us. Since we also moved from email send-outs for NPS to in-app, we've seen a much greater response rate from our customers. ### 18. good **Rating:** 3.5/5.0 stars **Reviewed by:** Jehane K. | Associate Product Manager - Extreme Networks , Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like taking all the needs and concentrating on moments of matter. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There is nothing that I dislike about (XI) Platform. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Customer needs analyzing. ### 19. Very easy, practical, and clear regarding the results. **Rating:** 5.0/5.0 stars **Reviewed by:** Roselle d. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The layout is very simple, which helps with the agility we need on a daily basis. I use the NPS evaluation, at the moment it is the evaluation we are implementing. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It has more to do with our current plan not having the resources than with the tool itself, but we are evaluating a plan upgrade. At the moment, I don't see possible improvements. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** It is a very practical and easy-to-use, integrate software. We are enjoying it a lot. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Until now, this business unit of the company did not have evaluations, we were blind regarding the perception of new customers. It gave us insight to continue improving our product. ### 20. Best for simple surveys, worst for complex ones **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** I have used this tool many times . I like that it is best for simple surveys . It has some easy logics , some shown / hide when condiotions. It also offers dashboard analysis . **What do you dislike about InMoment Experience Improvement (XI) Platform?** It is really slow survey tool. It takes a lot of effort to edit theme. In case you want completely diff theme you will have to do coding. It doesn't have any material related to FAQs or guide on general web. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It has some good logics that can be easily applied. Wo as per the requirement of the survey it is pretty handy. It also offers branching so that is also good. ### 21. Powerful insights for growth and customer happiness. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer R. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** The visualization of the NPS, trends, and feedback. They are very well designed and are very helpful for making a decision. On the other hand, the connection with Intercom was smooth and fast. We have all the information we need in one single place to learn more about what our customers think about us and how we can improve each of their experiences. Also, we can double-check each comment to make it valid or invalid, and at the same time provide follow-up to mark it as solved. This way, we don't let any feedback be unhandled. The support was fast to answer. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The tags could be easier to trace if they were also updated in Intercom, as well as the notes. The follow-up to a bad grade wasn't so easy to create at first, Intercom said it was something of Wootric and Wootric said it was something about Intercom. It took us a while to unfolded but we did it after a while. Even though the support was fast, I believe there is room for some improvement. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** The lack of visualizations for our NPS. In Intercom you can get feedback about the quality of the conversation but the NPS gets lost in that single metric. With Wootric we can go deeper understanding the experience of our customers. We can take better decisions with this information and train better our customer care and refine our operations. Communicating the challenges and main concerns to the whole team was easier and faster. ### 22. Great platform for NPS surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Bia F. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the possibilities of period comparison of NPS feedback and the integration with Slack. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It was a little hard to configure the script at first, especially the custom attributes. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** With InMoment NPS, we can get feedback from our users and act upon that data rapidly, via integration with Slack. ### 23. InMoment is a very user friendly tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment is a very user friendly tool, it was easy to integrate and once up and running it is very useful! **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing to dislike, there are several views and filters in the dashboard and I think that is very useful. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Very easy to use - you get the results fast when you start using InMoment **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We get customer feedback rolling every day in the dashboard and in the Slack channel we set up for this. This is very good feedback and it encourages us to do even better! It helps set the culture in the team! ### 24. Amazing tool to help keep up with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando N. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** With InMoment (formerly Wootric), you can do different types of surveys and know the feedback of your customer in an easy way, and at the same time, you do this with a tool that integrates with other tools, like a helpdesk one. Knowing what your customer thinks, what he likes or dislikes is very important for your company to keep providing the best service and products. With this kind of survey, you can have insights and improve your work! **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing. The tool is excellent! It provides what I need! **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** If you want a product that is easy to use (both for the admin and customer), with a lot of tools that help engage your customer and provide insights to keep evolving and offering great products e services for the customers, InMoment (formerly Wootric) is the right product! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** I wanted to know better our customers' feedback about our company, our products, etc. And I wanted that in an easy way for the customer, a way that doesn't take a lot of time from the person taking the survey. InMoment (formerly Wootric) provides that and a lot more, for example, the dashboards with all the data you can get from the surveys! ### 25. Clear information y easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Francisca d. | DesignOps Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The visibility of the data and the easy export. I appreciate the possibility to personalize the questions and follow up questions according to different answers. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There is one thing I would like to change, that I can't customize the whole question (the translation in Spanish is too formal for our company). **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Definitely a good tool! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are using the NPS survey through Intercom, which is a really good way to engage with our customers and be exactly where they are. ### 26. Help to understand the customers behavior and track their feedbacks for better relationships **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** The best part is helping the vendors/ business to capture the feedback of their customers. Their integration with CAR+ as once rental closed it automatically shoots emails to customers for feedback which eventually improves the customer relationship. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing as such, I love the way it works and integration with another products. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It's basically a Survey application that helps the vendor where it lacks and needs to improve to make a strong relationship with customers. ### 27. Well executed NPS campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about InMoment Experience Improvement (XI) Platform?** Ease of onboarding with Sarang - he helped walk through multiple iterations of our data. **What do you dislike about InMoment Experience Improvement (XI) Platform?** My only negative has been due to operator error when I didn't realize the date range was defaulting to a range that had no data. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We were finally able to put data around statements we had heard that "customers love us". In addition this allowed us to pinpoint some issues there in the field that weren't being surfaced through traditional support methods. ### 28. Very simple and intuitive. Easy to know what next steps we should take in the CS journey. **Rating:** 5.0/5.0 stars **Reviewed by:** Marina T. | Junior Customer Success Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** I love the part of checking who has recently closed the survey, in users. **What do you dislike about InMoment Experience Improvement (XI) Platform?** So far I haven't had any bad experience with Inmoment. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** I can verify feedback patterns, maintain a more transparent relationship with my customers and still receive valuable feedback. ### 29. InMoment CX with Salesforce - Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment gives us the professional look and feel of our surveys easy and quickly and allows us to leverage our Salesforce data to categorize our results **What do you dislike about InMoment Experience Improvement (XI) Platform?** Haven't ran across anything we don't like yet! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are able to perform CSAT and NPS surveys as well as include Product Satisfaction surveys in our product that all look and feel the same and bring results back to a common salesforce account. ### 30. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** its very helpful to see the data and analysis **What do you dislike about InMoment Experience Improvement (XI) Platform?** you could have better response times from the team **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Its very easy for the NPS survey, I can see the results in real time and i love that i can add tags to the responses ### 31. Great system for monitoring and measuring customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander d. | Customer Success Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **What do you like best about InMoment Experience Improvement (XI) Platform?** We use the tool daily and over the course of 4 years we have achieved great results in measuring our customers' satisfaction. The great advantage of being able to integrate it into our software, we can effortlessly send the assessments for pre-defined periods within the tool itself. When a new customer is registered, the first evaluation is 60 days old, after that period we send it every 90 days, and if he rejects the evaluation, the next one will be 60 days old again. We made the integration with the Slack tool, where all evaluations that receive customer comments, go to a channel, where all company employees have access to our customers' comments and notes. Another great advantage was allowing us to create customizable fields, where we were able to measure these assessments by company and customer level. Through the export report function, we create more robust presentations with the obtained data. By allowing you to visualize it in graphs and define the evaluation period at different times, it helps in our satisfaction indicators, as we have a monthly goal, and we can have it as a direct result of the software, just by changing the filters in the graph. **What do you dislike about InMoment Experience Improvement (XI) Platform?** A cool feature that we recently identified would be the option to know the amount of reviews sent, to compare with the amount of reviews answered. It could have the option of closing the looping of the evaluations, because when a client evaluates the system for the second time, the previous evaluation performed could appear below, to make a comparison and check if the current score was higher or lower than the previous one. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** It serves the purpose of the tool very well, despite having some other software in Brazil, this has been the best tool we've found, as it has important features for us that we don't find in other products. It facilitates our management and measurement of results, ensuring the growth of our company. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Through Inmoment, which was implemented in the company 4 years ago, we realized that customer evaluations received through calls did not respond to reality. Through the data obtained in the first year of use, we started to implement several internal actions to improve satisfaction, and throughout each year we achieved satisfactory results, evolving our score and reaching the goal stipulated by the board. Today we can really know the status of each company in relation to our product, and implement actions to address the problems and complaints identified by our customers. ### 32. Gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Grant H. | Growth marketing / demand generation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** Trends and tags are useful to measure NPS over time. Customizing the nps post-feedback is good. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Wish we could customize the look & feel of the survey to better match our app. Also integrations (exporting and connecting to other tools like Hubspot, etc) is a bit cumbersome. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Great if you need a basic NPS tool with some customization and good reporting. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Measuring NPS in our saas product in an automated way. Helps us know users preferences easily and dashboards give insight into account health. ### 33. Decent way of getting customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** Good way how to reveice overview the feedback received. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Setup could be easier, different topics could be easier to split, tags could be more functional - it feels a bit too basic in some scenarios. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Figure out how to improve our solution, receive feedback and suggestions on recently released functionality. ### 34. Intuitive application **Rating:** 5.0/5.0 stars **Reviewed by:** Sushana T. | Senior Manager - User Engagement and Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** InMoment (FKA Wootric) is a preferred application to ask for NPS surveys. I love how intuitive it is and that it offers insightful dashboard views. I especially appreciate the integration it has with other tools like Intercom. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing that I dislike at the moment about it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** InMoment (FKA Wootric) is a preferred application to ask for NPS surveys. We've seen that users are more likely to respond with a question is straightforward and answerable in quick, minimal clicks. ### 35. Very useful tool for any kind of business **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** easy use, very nice reports, clean and pretty interface and the best part: it's free **What do you dislike about InMoment Experience Improvement (XI) Platform?** I don't actualy have anything that I dislike **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** I recommend to use Wootric only to clients that are active with the software **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** With Inmoment Customer Experience We can get feedback of our software I know the promoter os our brand ### 36. Easy to implement and helped our company a lot with measuring our user satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** The option to filter and break down on submitted answers. Also great that you can add tags so that you can group responses into different areas of the product. This way, each product owner can review customer feedback. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Documentation could be better and more extensive. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Finally, we know what our customers think about the product and the entire experience. We are going to implement all different types of surveys to measure better in a more data-driven way. ### 37. Organized with Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like how all the data I need is in one place. Once I understand how to navigate the platform it saves time tracking NPS scores. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The UI is not very intuitive. I use the functions I was trained on, but from a UI perspective, the site can be clunky to navigate. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Tracking NPS scores is my primary function. Having it in one place and connected with Slack allows for my team to gather feedback very quickly. ### 38. Wootric embedded into our software gives us instant customer responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian K. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** Scores with comments are invaluable in deciding the strategy and forward direction of our software, understanding our customers issues and more importantantly the great things our products does. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It would be better if our customers were forced to give a comment with their score. Too often I can receive a score of 0 with no comment or context, which is frustrating. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Getting feedback from customers in the moment of using the software, providing context to their responses. This is impossible with traditional Account Management phone calls. Also the actual user is feeding back NOT a manager or owner of a business. ### 39. Great tool to start collecting customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Joanna F. | Head of Partner Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** Super easy implementation so we could start tracking NPS via a banner on our app. We use the free version currently and it's been such a helpful tool for our customer success team. We can see individual responses, total scores, and soon we'll integrate Wootric with Intercom. **What do you dislike about InMoment Experience Improvement (XI) Platform?** We're using the free version currently, so this question may be a little unfair. Data export is a paid feature, which makes things a little tricky, but I can't fault them for asking you to pay for their app! One feature I would really like is the ability tag responses (we're international so tagging for regions would be super helpful), but that's not available until you get to the Pro plan (3rd tier pricing), which is currently outside of our small business budget. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Wootric enables us to launch and track the NPS survey with very little heavy lifting. Previously, we tried to build our own survey on our app, but it lacked features like controlling survey deployment times. That feature alone is worth a third party tool! ### 40. Great tool that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** A great tool that is easy to learn and use. An easy and effective way to find out more regarding customer satisfaction **What do you dislike about InMoment Experience Improvement (XI) Platform?** Could be easier to search and even more filters **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Metrics and measurements for OKR's for my products ### 41. Love Freemium model **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro H. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with the answers. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The integration with intercom has too litlle options, it would be nice to get a banner integration or pop up integration with intercom. This Is only integration I had use until now. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Understand how much my users get the value of ussing my app. The benefits are many, like understand parts of my app that users doesn't understand how to use ### 42. Gave us insight when we were blind. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** What I love best it that it automatically does a follow up. So when our customers filled in the NPS in June, the follow up comes now in September. This way we can follow that the changes we made in our company, are effecting the customers experience in the right way. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing, I genuinely have nothing I dislike at the moment. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** The benefits we now have is that we insight in how our customers experience our product. By giving the comments tag we can highlight the main problem we need to solve to improve the NPS. ### 43. Good visualization and past feedback history **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2022 **What do you like best about InMoment Experience Improvement (XI) Platform?** Trends feature of the past feedbacks and it all can be customized **What do you dislike about InMoment Experience Improvement (XI) Platform?** All the features are useful and there is nothing to dislike as in the current scenario **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We were able to know the NPS rating of our product over time period ### 44. Wootric Customer Experience Review **Rating:** 5.0/5.0 stars **Reviewed by:** Annie M. | Senior User Experience Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 ### 45. Very good tool for showing both the general satisfaction and also which areas to improve. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the 30 days rolling average chart. That gives the best insight in my opinion **What do you dislike about InMoment Experience Improvement (XI) Platform?** More ways to visualize data, especially compare a period of time for different years. I work with products related to accounting and auditing. So the process is similar each year for the users. I want to compare how happy customers are in a spesific month for different years. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Based on the comments I will see which areas we need to put effort into improving. ### 46. Easy to Use, Love the Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Danka J. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like how easy it was to set up. Also getting the user data and the UX is easy to understand. The customer service is lovely and getting started was a breeze. It just took us a while to get everything set up because our product team was a tad backed up, but that's on us. My team has really enjoyed the Slack integration, we get an alert every time there is a new response. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I wish that there was a "benchmark" against what we should shoot for. For example, if our score is 23, what does this mean, etc. I also wish that there was a Zapier integration so that we could easily integrate with our CMS - we use InfusionSoft. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Our company has never done any NPS solutions, so I wanted to get a baseline understanding of where we stand. We are also using it as a "red flag" and churn predictor. Helps us understand who may need a little more TLC and what we could be doing better. ### 47. Amazing tool, really improved our CX toolkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Marketing and CX manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** Lots of valuable insights on few screens, very friendly interface, great tag system. **What do you dislike about InMoment Experience Improvement (XI) Platform?** A bit hard to implement integrations if you want to go beyond the basic metrics, but it's worth it. A bit expensive too, but again, it's a gret tool that will help you a lot on your work. Put your IT team to work :) **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Wootric is such an amazing tool, now we have a much greater understanding of our public and costumers. We dropped all the other NPS tools from our stack after trying it for a little time. We trust and rely on it to get macro and micro CX actionable insights that guide us on several business decisions. The "Trends" section is so great, so much valuable info on just one screen! API and integrations are also very robust and reliable. Strongly recommend it to all CX professionals.  Give it a try! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** The first NPS tool that we feel like a true voice from our costumers. Easy to use, with a great UX work (client and admin side). The tag system allow us to understand deeply how the customer is feeling on that touch point, giving us a perfect momentum picture. Now we have a much greater understanding of our public and costumers. I strongly recommend it to all CX professionals. ### 48. Wootric Customer Experience Review **Rating:** 5.0/5.0 stars **Reviewed by:** Simon C. | Manager of Client Success, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 ### 49. Intuitive, easy to use dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago N. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is a really easy and straightforward way to measure NPS. I didn't get involved with the setup, but I personally love using the dashboard to monitor trends and export data to a CSV file. It's really useful that they let you filter by promoters and detractors with the option of seeing only grades with comments. In this day and age, you definitely want to monitor closely what your customers are saying and act on the feedback. As a Product Marketing Manager, that's really valuable to me. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There's really nothing that comes to my mind. My only concern would be the implementation, but Wootric was already set up when I joined the company, so I can't assess how much work it is to implement it. Otherwise, Wootric seems really easy to use and super intuitive. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Wootric is a great solution for any company interested in tracking/measuring NPS. Just make sure that you act on the feedback and share the data with your internal stakeholders to make the most out of it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Tracking NPS from our customers and asking promoters to leave us a review on sites like G2 and Capterra. We also generate customer insights from the comments and follow up with detractors to address their issues. One of the good things about Wootric is that it can be set up with custom segments, so we can filter the data by personas and cohorts, which in turn help tremendously with the data analysis. ### 50. Good software for tracking NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about InMoment Experience Improvement (XI) Platform?** Setting up the tracking is quite easy. Tarketing and surveys are easy to understand. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Some times it’s quite slow to handle a mass of feedbacks. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** CES Surveys help us get insight into users actual issues with certain features. NPS gives us the tools to find the unhappy ones and contact them to hear their troubles out. ## InMoment Experience Improvement (XI) Platform Discussions - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) - [View InMoment Experience Improvement (XI) Platform pricing details and edition comparison](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+11%3A52%3A45+-0500&secure%5Bsession_id%5D=2d5bec76-60f3-421c-8dcb-c9a1265e14cd&secure%5Btoken%5D=b318189fec9756e682dc8fa5b3c0bc610d5c4ed049e22ede41eadbd6d9bcfb33&format=llm_user) ## InMoment Experience Improvement (XI) Platform Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization ## Top InMoment Experience Improvement (XI) Platform Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - 4.5/5.0 (207 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)