We use the tool daily and over the course of 4 years we have achieved great results in measuring our customers' satisfaction. The great advantage of being able to integrate it into our software, we can effortlessly send the assessments for pre-defined periods within the tool itself.
When a new customer is registered, the first evaluation is 60 days old, after that period we send it every 90 days, and if he rejects the evaluation, the next one will be 60 days old again. We made the integration with the Slack tool, where all evaluations that receive customer comments, go to a channel, where all company employees have access to our customers' comments and notes.
Another great advantage was allowing us to create customizable fields, where we were able to measure these assessments by company and customer level. Through the export report function, we create more robust presentations with the obtained data.
By allowing you to visualize it in graphs and define the evaluation period at different times, it helps in our satisfaction indicators, as we have a monthly goal, and we can have it as a direct result of the software, just by changing the filters in the graph. Review collected by and hosted on G2.com.
A cool feature that we recently identified would be the option to know the amount of reviews sent, to compare with the amount of reviews answered.
It could have the option of closing the looping of the evaluations, because when a client evaluates the system for the second time, the previous evaluation performed could appear below, to make a comparison and check if the current score was higher or lower than the previous one. Review collected by and hosted on G2.com.
