Wootric has dynamic, behaviour based triggers that allow you to ask users NPS and other CX surveys which allows you to understand the context of when the user was surveyed. Wootrics sampling and integration with Segment makes it breeze when analysing the many different dimensions and properties of the user responses. Review collected by and hosted on G2.com.

There isn't much with Wootric that I dislike. Some areas for improvement would be even further improvements and integration with Segment. For example, utilising Segment's warehouse data functionality. Review collected by and hosted on G2.com.

The ease of programming the action of Wootric. Review collected by and hosted on G2.com.

If a customer incorrectly evaluates unintentionally, I cannot reschedule the sending of the inquiry to them. It is necessary to wait for the designated time in the other step. Review collected by and hosted on G2.com.

It's integration with Intercom which makes it very easy for me to send out to all of our customers and users. I also like how I can segment the data between customers and users using tags on the dashboard, as well as the easy to view metrics that are presented to me. Review collected by and hosted on G2.com.

I had to get my head around how to import the HTML for the survey into Intercom but once I had done that, I had an easy to replicate template which I now reproduce every quarter. Review collected by and hosted on G2.com.

Ease of use. Simple to set up. Simple to use. No complexities. It works every time. Users don’t mind leaving feedback. Review collected by and hosted on G2.com.

Nothing yet. Perhaps the fact it was not possible to integrate with SendGrid despite saying it was. We had to go through the API which took more time. I wasn’t planning on spending as much time integrating. Review collected by and hosted on G2.com.

It works very well and gives me the necessary insights without any unnecessary clutter. Review collected by and hosted on G2.com.

It could be even better, e.g. comments could be automatically translated if not in your locale/language, they could be automatically tagged and analyzed, there could be automatically generated insights driven from the subcategories (e.g. "Your overall NPS was +15% this month, and it was especially high in Country X or Company Y. Your users in Region Z don't seem happy, however.") to speed up my workflow. Review collected by and hosted on G2.com.

Easy to configure, ability to apply segments Review collected by and hosted on G2.com.

The fact that I have to move to the Enterprise Plan even though I'm a small company. The features that would help me understand the most the results of the surveys are only available on the last available plan. Review collected by and hosted on G2.com.

Our situation could not use Wootric out of the box for various reasons, but with Wootric's approval I have managed to customize the survey to our needs and add additional logic to their solution. Their javascript solution is very complete and open for our modifications. The best part is Wootric's real-time Dashboard. Review collected by and hosted on G2.com.

It is a pretty closed ecosystem and their Javascript solution contains links to facebook and twitter. We could not allow that in our own ecosystem. It was easy to remove them. Review collected by and hosted on G2.com.

- Quick NPS & customer feedback overview

- Mean score, average ratings

- Easy to overview ratings in time line

- Very useful to identify promoter & detractors clients

- Light onboarding & usability Review collected by and hosted on G2.com.

At the moment there is nothing that I dislike in Wootric Review collected by and hosted on G2.com.

The possibility to keep track of the feedback we receive and prove to our customers that we care about their input because we aim to reply to every single score that we receive. Seeing insights based on different filters it extremely useful to get an overview of the performance of our product and understand it's strengths and weaknesses. Review collected by and hosted on G2.com.

The way tags work, it's not very intuitive and they are surprisingly hard to delete once created. Also, the interface could be improved for sure. It would be good if it were possible to filter "completed" tasks so that you only view the tasks you still have to complete. The downsides are that the interface isn't very user-friendly, it' looks a bit odd. Review collected by and hosted on G2.com.

Wootric has a great Salesforce hookup so you don't really need everyone in your org to have a Wootric license, just the ones who will slice and dice the data the best. If all you used it for was just a CSAT score and you just watched that go up and down it would be great but it does so much more. It looks at sentiment and will train itself to get better and better and allows you to send over a ton of custom data from Salesforce (or whatever program you use) so when you want to check CSAT based on agent, queue, or any custom attribute it's a breeze.

The support you get is also really good and very responsive. They give you a walk through of the tool and show you how to use all the features. We are looking into CXI now that we have had the basic package for a while and what it offers is amazing. CXI uses a lot more machine learning and just takes your insights to the next level. If slicing and dicing your data and really trying to determine what the drivers of negative reviews and sentiment are, CXI is for you and well worth the cost.

Lastly, setup was a breeze. It literally took me under 30 minutes to start getting CSATs sent out and getting data back. We get 10k tickets a day so it didn't take long to et a response but yeah it might take more than 30 minutes if your volume is low but once you get like 10 responses you can easily see how quick and easy it is to look at your data in really anyway you can think of. As you can tell I can't say anything but good things about Wootric and would recommend to anyone who wants to really dig into the numbers. Review collected by and hosted on G2.com.

The only thing I dislike is that they limit you to 10 fields that will write back to SFDC, but really 10 is enough and there is no limit to how much you can send to Wootric. We just need to make sure our power users are inside Wootric and not just using the Salesforce reports. Review collected by and hosted on G2.com.