InMoment Experience Improvement (XI) Platform Pros and Cons

InMoment is an easy to use platform. Supportive staff when needed are very responsive. I have always been happy with the InMoment Experience Improvement platform. Review collected by and hosted on G2.com.

I really can not think of anything I disike about InMoment. Review collected by and hosted on G2.com.

The analytics toolkit is great, especially the automated analysis of open-ended feedback. Their capabilities are pretty far-reaching. The price is fair, and account managers are generally pretty awesome. Review collected by and hosted on G2.com.

Account managers aren't often able to make quick fixes for you, nor are you able to make changes (if you operate on the managed service model). Having a simple filter added to a report or a survey change made takes months. Review collected by and hosted on G2.com.

InMoment's XI Platform unifies customer, employee, and market experience data for a holistic view, enabling data-driven actions to improve business outcomes. Review collected by and hosted on G2.com.

While InMoment XI offers a powerful suite of experience management tools, it can be expensive and require technical expertise for customization. Review collected by and hosted on G2.com.

It can recreate the visualization of a ppt report deliverable Review collected by and hosted on G2.com.

- Not intuitive/user friendly for non-insights/data experts

- Has a lot of limitations for doing cross-analysis, filtering, etc.

- Cannot download content in ppt

- Text analytics experience has not useful, resulting in non-sense output. Also, it has a black box process that didn't allow any adjustments in the inputs or outputs. Review collected by and hosted on G2.com.

InMonent helps us track customer experience by providing survey links for the customer and detailed report for us. Review collected by and hosted on G2.com.

Selection of data timeline and finding data for a specified time is really difficult. Review collected by and hosted on G2.com.

It is very straightforward to use and provides great tools to digest the data. In addition, the information can be used in an actionable matter to drive company results. Review collected by and hosted on G2.com.

It is a paid service, where all additions will cost extra money. It would be great if there was a better system to get access to some platforms to test them before committing thousands of dollars. Review collected by and hosted on G2.com.

We are able to collect post-purchase customer feedback to keep a pulse on the key elements of customer service that differentiate us in the market. The inMoment platform is easy to use and the dashboards provide the insights we need from a high-level look down to individual store level. Review collected by and hosted on G2.com.

Natural language processing needs to improve so negative circumstances aren't confused with positive outcomes. An example for us is when a customer is having a bad day because they got a flat tire yet one of our stores saves the day by fixing it for free. Review collected by and hosted on G2.com.

The biggest benefit of InMoment's Experience Improvement (XI) Platform is its ability to quickly and accurately capture customer feedback from multiple sources, including surveys, email, social media, and call centers. This feedback can then be analyzed to gain valuable insights into customer attitudes and behaviors. Additionally, the platform's intuitive dashboard lets businesses easily track customer feedback, identify opportunities for improvement, and develop strategies to increase customer satisfaction. Finally, XI's advanced reporting capabilities provide comprehensive and actionable insights into customer experience, enabling businesses to make data-driven decisions to drive further improvements. Review collected by and hosted on G2.com.

There are a few drawbacks to the InMoment Experience Improvement (XI) Platform. Firstly, it can be expensive and may not be suitable for smaller companies that don't have the budget to invest in such a platform. Secondly, it can be difficult to customize the platform to meet specific needs, as it requires coding and technical expertise. Finally, the platform can be slow and unreliable at times, which can be frustrating and could lead to data loss. Review collected by and hosted on G2.com.

The In Moment XI platform is a versatile tool that provides a rich data source to listen to your customers and understand what they are saying by finding common themes you can address with your internal teams. Review collected by and hosted on G2.com.

Some of the In Moment XI tools are not fully integrated. Leading to some parts of the system not communicating with others. The result can cause some re-work when you need to switch between different parts of the software. The team at In Moment is receptive to feedback and is working on integrating their other tools to eliminate these challenges. Review collected by and hosted on G2.com.

InMoment delivers extraordinary value with their voice-of-the-customer platform. Beyond the sophisticated technology, they seek to understand their customers and business goals to turn insights into action. With InMoment’s expertise and collaboration, we’ve achieved meaningful business results. Review collected by and hosted on G2.com.

Nothing to note at this time. The InMoment platform is working as expected and is delivering meaningful value to our organization. Review collected by and hosted on G2.com.