--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Beverly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beverly C.") BC Beverly C. Ops Small-Business (50 or fewer emp.) 12/18/2020 "Easy to use and the existing dashboards makes it easy to review the results" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The comments, helps us frill in the problem Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There are not enough dashboards to do further analysis and data that we can can turn into CSV files Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Trying to understand where our services and product stand. This is the first time we have such results and now we know where to start to improve our users experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isabelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabelle W.") IW Isabelle W. Customer Support Team Leader Small-Business (50 or fewer emp.) 2/17/2020 "Comprehensive platform for evaluating NPS, not many customization options" 2/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric is a great tool for gathering NPS and performing light analysis. The interface is easy to use and pretty much intuitive. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There aren't many customization options available when it comes to visual options (changing the color of the NPS scale) or changing the way questions are presented to users. The structure for extracting data and generating segmented reports is very limited if you’re looking for a more robust,data-oriented tool. We would love to be able to dive deeper into analysis without having to extract data into a business intelligence tool. We'd also be happier if the tool had alerts for drops in our NPS so we could act on a timely matter if an update or specific situation impacted our NPS. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We use Wootric to gather the NPS for our entire active user base (over 30k people) and it has helped us gather insights about the impact some feature launches and instabilities have had in our user perception. NPS is one of our main goals as a company and having an intuitive tool for measuring it is essential to help us achieve our goals. Review collected by and hosted on G2.com. Show More 3/3/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jas M. Mid-Market (51-1000 emp.) 3/2/2020 "Easy and intuitive tool, yet gives great insight into CX" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The ease of spotting trends in NPS feedback from our customers - capturing insights through customized filters make it a breeze. Integration into Zendesk of detractor comments allow us to respond to any negative concerns our customers encounter. We've received awesome support from their team and they've been really flexible during the implementation stage and throughout the whole process. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? We migrated our previous NPS data from a different tool into Wootric but some of the survey properties didn't match up, causing an inconsistency when viewing our data between the transition period. Also tagging and sentiment application needs a bit more fine tuning than what was recommended to their AI to learn. Hopefully these are all easy fixes with enough capacity/attention from our end, to be fair! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We have dashboards for each relevant function in our business that can filter survey responses based on their needs. This is great when looking out for patterns and trends on our products and services for areas of improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Stephen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen W.") SW Stephen W. Founder / CEO Small-Business (50 or fewer emp.) 2/27/2020 "Easy to implement CX tool for any size of business" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric is incredibly simple for customers to provide a rating and review on their customer feedback. - Configuration took less than 5 minutes. - Installation on our web application was a matter of pasting a snippet of Javascript - The Slack integration is wonderful for relaying feedback immediately to customer service people to see and respond to. - We see a steady stream of users interacting with the tool on a daily basis. - Trends are super helpful to see Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I cannot think of any dislikes at this time! Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Try it! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are at the early stage startup stage and so it is critical to have a finger on the pulse of the customer experience. Providing an easy and accessible mechanism for them to connect with us has helped identify the customer profile that might have a poor experience. We have also identified small issues in our product more quickly. An example of how Wootric has changed the game for product development: 1) Customer runs into a confusing problem in the interface. 2) Customer sees Wootric pop up. 3) Customer submits feedback with a description of what they didn't like. 4) Product team sees the alert in Slack and immediately works on a fix or change to deploy. 5) Customer service team reaches out to the customer, thanks them for the feedback and informs them of the product improvement. Seeing the trends in the Wootric dashboard has been helpful to understand whether the changes we've made to the product have delivered real value to our customers. The tagging feature is a high value piece to provide additional context around the customer feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matheus B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matheus B.") MB Matheus B. CSO Small-Business (50 or fewer emp.) 2/27/2020 "A multi-lingual platform that fits our needs. Until 25K Responses it's FREE!" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Easy implementation, multilingual support. Good Interface. And the free version, it allows you to explore until 25K responses; for an initial business like ours, it's all we need to start tracking NPS. Also, if you know nothing about NPS, they have an excellent inbound strategy to keep you updated every week on their newsletter. A unique resource for newbies. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? So far nothing to dislike fits our needs. The first sad impression was when we try to automate some of our efforts to reverse the detractors; we noticed that for using the API, you need to pay, but after all, someone has to pay for it :). If you use Hubspot CRM it will be much easier for you to integrate. In the future, we will pay for sure. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Go for the trial and see if it fits your needs. Until 25K responses it's free; for an initial business like ours, it's all we need to start tracking NPS. If you need a solution that can work on multilingual, it was the best in the market. Also, they have other KPIs that we still didn't set up, but we will in the future. One step at a time. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? NPS measurement for a multilingual Mobile App, in just a few minutes, we were able to start tracking our NPS, also the opportunity to exclude the test NPS responses, keep our data Clean. For the future, we plan to integrate web access to our content, and Wootric is already build to integrate all the platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cassiano C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassiano C.") CC Cassiano C. Small-Business (50 or fewer emp.) 2/27/2020 "Wootric is a key component of our growth strategy" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Is allows us to have a overview on users satisfaction and the way out policies as a company affect it over time. As a SaaS company, referral is our main vector to attract new users and using wootric to manage our NPS we can better understand our growth and how or actions as a company affect it positively or not. It also allowed us to map most loyal users to use as embassadors and refer to potential new customers. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The pricing model is a little too steep for some scenarios Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We use wootrics NPS to have a a better understanding of users perception of the product over time. Before wootric we had a lot of trouble to mesure the effects of our actions on the long term likely to referral our product and user perception/satisfaction. Now we can quickly see how it changed over time and assess the reasons behind the flutuations on the score by user feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Venture Capital & Private Equity](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Venture Capital & Private Equity") AV Verified User in Venture Capital & Private Equity Mid-Market (51-1000 emp.) 3/9/2021 "HR" 2.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The look of the final reporting, user friendly and presented well Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? That there is no anonymous feature. We want to send out Employee NPS surveys that are anonymous Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: yes Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Understanding how our employees and clients feel about us Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nina C.") NC Nina C. Product Marketing Manager Small-Business (50 or fewer emp.) 6/26/2020 "Easy to see customer reviews and feedback" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootrics snapshot is really helpful in seeing our overall response score and seeing a comparison of our previous score. I also love that we can connect to Slack to see all of the responses at a glance. This helps us see who we need to reach out to in real time. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The csv exports do not include names. This can make sending quick communications more difficult. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: This is a great way to get a temperature reading on your customers. Customer outreach can be a major factor in keeping churn to a minimum. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are able to communicate more effectively with our customers. This gives them a platform to score us and give a short explanation of any issues or feelings they may have about our product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LW Luiza W. Enterprise (\> 1000 emp.) 2/17/2020 "Intuitive product with great customer support" 4/5 What do you like best about InMoment Experience Improvement (XI) Platform? I find Wootric to be fast-developing and progressive product, which responds to market changes and clients needs. It's clear goal is to create a useful, user friendly and intuitive tool, that will serve any organization driving Voice of the Customer program. I appreciate that Wootric's team responds quickly to users' questions and doubts. We've faced some implementation issues, however we could count on them to help us overcome those. The product has many integrations with other tools so it's quite easy to adapt it to your business environment. What's more, Wootric's team is very agile and flexible, they put clients needs high in their priority list. I appreciate that guys are understanding and not getting frustrated with questions. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? As a company we were facing some minor interface issues (eg. some features weren't properly displayed or buttons/functionalities were missing), but those were quickly solved right after reporting them. Also our linguists found some minor mistakes in translations of surveys. When we proposed changes providing the reasoning being them, they were quickly updated by Wootric's team. When it comes to improvement points, I'd like to see more FAQs posted on their page, in order to be able to solve some issues in house, instead of reaching to the team. As Europe-based company we were facing some gaps from legal (European law) perspective, so we couldn't use all features provided by Wootric (like e-mail surveys, due to their limitations with users' opt out option). Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: I find Wootric to be fast-developing and progressive product, which responds to market changes and clients needs. It's clear goal is to create a useful, user friendly and intuitive tool, that will serve any organization driving Voice of the Customer program. I appreciate that Wootric's team responds quickly to users' questions and doubts. We've faced some implementation issues, however we could count on them to help us overcome those. The product has many integrations with other tools so it's quite easy to adapt it to your business environment. What's more, Wootric's team is very agile and flexible, they put clients needs high in their priority list. I appreciate that guys are understanding and not getting frustrated with questions. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? As a company we've been using all survey types provided by Wootric, such as measuring customer satisfaction, effort score and net promoter score for recently launched product. Those are giving us lots of transparency on our products' value proposition and user experience. Thanks to automatic feedback tagging it's easy for any team member to conduct quick data analysis and derive conclusions and improvement suggestions. As heavy Segment user we've been using the possibility of integrating Wootric with Segment and triggering in-app surveys based on events. Among all survey channels provided by the company we've been mostly using in app surveys, which don't interfere with smooth customer experience. Thanks to them, we reached high response ratio to our surveys and were able to gather and analyze more data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. Co-founder & CEO Small-Business (50 or fewer emp.) 4/29/2020 "NPS done right" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric does one thing very well: it allows us to pop our users inside of Intercom, inside of our product, and asks them a CSAT question. It then aggregates that feedback so we can measure it over time and act on it. The dirty little secret of NPS data collection is that people don't respond to emails or other types of inquiry, short of calling them and asking them. So we have found Intercom NPS popups to be the most effective way to get our customers to tell us how they feel about us. We searched high and low for this particular functionality (NPS within Intercom) and Wootric was the only vendor that did it the way we wanted it. And when we needed help the Wootric team was right there. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I wish Wootric / Intercom had a simpler way to trigger recurring popups - the current set of automessages that we had to implement is hairy and took several tries. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Automation of NPS collection. We have benefited from having more statistically significant NPS tracking because of the added data points. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)