--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Ramiro H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramiro H.") RH Ramiro H. Engineer Small-Business (50 or fewer emp.) 7/7/2021 "Love Freemium model" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with the answers. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The integration with intercom has too litlle options, it would be nice to get a banner integration or pop up integration with intercom. This Is only integration I had use until now. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Understand how much my users get the value of ussing my app. The benefits are many, like understand parts of my app that users doesn't understand how to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 9/2/2021 "Gave us insight when we were blind." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? What I love best it that it automatically does a follow up. So when our customers filled in the NPS in June, the follow up comes now in September. This way we can follow that the changes we made in our company, are effecting the customers experience in the right way. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing, I genuinely have nothing I dislike at the moment. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? The benefits we now have is that we insight in how our customers experience our product. By giving the comments tag we can highlight the main problem we need to solve to improve the NPS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") II Verified User in Industrial Automation Mid-Market (51-1000 emp.) 2/18/2022 "Good visualization and past feedback history" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Trends feature of the past feedbacks and it all can be customized Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? All the features are useful and there is nothing to dislike as in the current scenario Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We were able to know the NPS rating of our product over time period Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite AM Annie M. Senior User Experience Researcher Mid-Market (51-1000 emp.) 2/8/2021 "Wootric Customer Experience Review" 5/5 Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Enterprise (\> 1000 emp.) 8/29/2021 "Very good tool for showing both the general satisfaction and also which areas to improve." 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like the 30 days rolling average chart. That gives the best insight in my opinion Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? More ways to visualize data, especially compare a period of time for different years. I work with products related to accounting and auditing. So the process is similar each year for the users. I want to compare how happy customers are in a spesific month for different years. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Based on the comments I will see which areas we need to put effort into improving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Danka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danka J.") DJ Danka J. Head of Customer Success Small-Business (50 or fewer emp.) 1/14/2021 "Easy to Use, Love the Slack Integration" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like how easy it was to set up. Also getting the user data and the UX is easy to understand. The customer service is lovely and getting started was a breeze. It just took us a while to get everything set up because our product team was a tad backed up, but that's on us. My team has really enjoyed the Slack integration, we get an alert every time there is a new response. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I wish that there was a "benchmark" against what we should shoot for. For example, if our score is 23, what does this mean, etc. I also wish that there was a Zapier integration so that we could easily integrate with our CMS - we use InfusionSoft. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Our company has never done any NPS solutions, so I wanted to get a baseline understanding of where we stand. We are also using it as a "red flag" and churn predictor. Helps us understand who may need a little more TLC and what we could be doing better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mike R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike R.") MR Mike R. Marketing and CX manager Small-Business (50 or fewer emp.) 1/13/2021 "Amazing tool, really improved our CX toolkit." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Lots of valuable insights on few screens, very friendly interface, great tag system. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? A bit hard to implement integrations if you want to go beyond the basic metrics, but it's worth it. A bit expensive too, but again, it's a gret tool that will help you a lot on your work. Put your IT team to work :) Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Wootric is such an amazing tool, now we have a much greater understanding of our public and costumers. We dropped all the other NPS tools from our stack after trying it for a little time. We trust and rely on it to get macro and micro CX actionable insights that guide us on several business decisions. The "Trends" section is so great, so much valuable info on just one screen! API and integrations are also very robust and reliable. Strongly recommend it to all CX professionals.  Give it a try! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? The first NPS tool that we feel like a true voice from our costumers. Easy to use, with a great UX work (client and admin side). The tag system allow us to understand deeply how the customer is feeling on that touch point, giving us a perfect momentum picture. Now we have a much greater understanding of our public and costumers. I strongly recommend it to all CX professionals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon C.") SC Simon C. Manager of Client Success Internet Mid-Market (51-1000 emp.) 1/14/2021 "Wootric Customer Experience Review" 5/5 Validated ReviewerSource: Organic ![Thiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thiago N.") TN Thiago N. Senior Product Marketing Manager Mid-Market (51-1000 emp.) 1/4/2021 "Intuitive, easy to use dashboard" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric is a really easy and straightforward way to measure NPS. I didn't get involved with the setup, but I personally love using the dashboard to monitor trends and export data to a CSV file. It's really useful that they let you filter by promoters and detractors with the option of seeing only grades with comments. In this day and age, you definitely want to monitor closely what your customers are saying and act on the feedback. As a Product Marketing Manager, that's really valuable to me. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There's really nothing that comes to my mind. My only concern would be the implementation, but Wootric was already set up when I joined the company, so I can't assess how much work it is to implement it. Otherwise, Wootric seems really easy to use and super intuitive. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Wootric is a great solution for any company interested in tracking/measuring NPS. Just make sure that you act on the feedback and share the data with your internal stakeholders to make the most out of it. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Tracking NPS from our customers and asking promoters to leave us a review on sites like G2 and Capterra. We also generate customer insights from the comments and follow up with detractors to address their issues. One of the good things about Wootric is that it can be set up with custom segments, so we can filter the data by personas and cohorts, which in turn help tremendously with the data analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/21/2020 "Good software for tracking NPS" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Setting up the tracking is quite easy. Tarketing and surveys are easy to understand. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Some times it’s quite slow to handle a mass of feedbacks. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? CES Surveys help us get insight into users actual issues with certain features. NPS gives us the tools to find the unhappy ones and contact them to hear their troubles out. Review collected by and hosted on G2.com. Show More 9/13/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)