--- title: InMoment Experience Improvement (XI) Platform Reviews meta_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 319 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews **Vendor:** PG Forsta **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 319 ## About InMoment Experience Improvement (XI) Platform InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com ## InMoment Experience Improvement (XI) Platform Reviews ### 1. Great to analyse customer sentiments **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant S. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** It's not possible to reach out to you each and every customer. Most of the customers are hesitant to raise a support ticket for minor grudges. It provides us with good insights that help us identify problems easily. **What do you dislike about InMoment Experience Improvement (XI) Platform?** We get almost everything we need, for free. There's nothing to dislike **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We have received some very valuable feedback on our product which gave us invaluable to understanding our customers. It helped us a lot in solving grievances and building roadmap for our product ### 2. Good NPS & CES tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is easy to set-up and integrates well with other platforms, such as Intercom, Zapier or NomNom. The team was very helpful when I needed to set up a sandboxed version. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing really. If I had to mention one thing, then I would probably appreciate a cleaner and more "modern" interface. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Primarily capturing feedback from our customers. Not only NPS, but mostly qualitative feedback that customers leave after scoring. Wootric makes it very easy to ask for qualitative feedback. ### 3. Woortic simple and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Felix K. | Product Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Setup was simple and straight forward. **What do you dislike about InMoment Experience Improvement (XI) Platform?** there is not much I disliked. It keeps what it promises. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Getting feedback from the customers in a more structured way ### 4. Valuable NPS tool for Saas Startup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** The ability to integrate with other platforms such as Intercom and Hubspot. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Limited ability to customize the survey email **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** The ability to collect and track NPS. We are able to drill down into results to segment results so that we can see results on an individual client basis but can also see scoring results across our entire organization. I also like the ability to filter scoring for a certain point in time. ### 5. Very satisfied with product **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah H. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Intuitive and easily customizable interface and admin dashboard. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Would like to customize thank-you message based on respondents' scores. Also would like to be able to rollout across multiple product offerings for individual product NPS, like is possible in Delighted and some other tools. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** If you have multiple product offerings, this is likely not the tool for you. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** User feedback and NPS scoring. ### 6. Wonderful Service (Platform and Team) **Rating:** 5.0/5.0 stars **Reviewed by:** Misti C. | Director of Marketing + Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** - Awesome level of data with an intuitive, easy-to-understand dashboard - Ease of configuration (simple in-app installation + Intercom integration) - Super personable and knowledgeable account team - Great user interface (again, easy-to-understand and customizable) **What do you dislike about InMoment Experience Improvement (XI) Platform?** - Would love additional filtering options but this is not a deal-breaker **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** - Understanding what users like and don't like about our product - Insight into how our customer support teams are performing - Overall brand sentiment (NPS) - A clear understanding of how intuitive our product is/is not ### 7. Instant Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric was very easy to set up and gave the organization instant, actionable insight into the health of our customer base. The dashboard that is provided is a nice visual representation. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Ideally, we would have liked a few more options in choosing which customers received the survey during the initial rollout. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Collect user net promotor score ### 8. Everything I need in a simple interface **Rating:** 4.5/5.0 stars **Reviewed by:** Felix R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** We have Wootric integrated with slack so every time someone gives us a score, we get notified and can respond accordingly. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The number of labels that you can use to tag reviews is limited to a certain number. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Make sure that Wootric knows who your users are so they don't ask the same ones for a review over and over again. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Wootric gives us a good idea of what people like and dislike about our product. It also shows the diversity in opinion within a customer organisation, which is feedback you don't tend to get from your contacts there. ### 9. Excellent tool that grows with your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Aymeric G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Simplicity of use, and integration with Slack. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing really, does the job I have hired it to do. Although sometimes the survey would show when I told it not to (mobile users for example, or too early in the user lifecycle) which forced us to write custom code manage when to show the survey to our users. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Pay attention to the comments more than the score itself. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We have been using Wootric for years as a compass to prioritize what to change in our product. ### 10. It was a brilliant experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** How easy it is to integrate with Intercom and implement within the platform. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing, I found the product to be very useful. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Gaining valuable feedback ### 11. Modern platform that is easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Out of the box, Wootric is easy to implement and offers basic functionality for NPS, CES, and CSAT. **What do you dislike about InMoment Experience Improvement (XI) Platform?** For web-surveys, customizations are a bit limited end often requires some adjustments in the JavaScript code. There could also be some more functionality regarding how to handle the follow-up process. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** In-product user feedback through NPS ### 12. Sweet and does its function pretty well **Rating:** 4.5/5.0 stars **Reviewed by:** Waclaw W. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like that I can see who rated our product and what comment they left. It makes it easy to process their feedback and segment those who like and dislike us. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I would like to see an option how to hide to whom a chat line if they rate us all the time with the same mark. Maybe it is a very specific use case at our company (we use scores to ask for reviews). **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Promoting our business online on various rate platforms and gathering feedback about a product. It helped us to built quite a lot of important features. ### 13. Easy to get NPS up and running **Rating:** 4.5/5.0 stars **Reviewed by:** William G. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** It was super quick to set up - we had NPS live on our web product in under a day. It's also quite configurable inside the Wootric interface. **What do you dislike about InMoment Experience Improvement (XI) Platform?** We had problems with the React Native plugin, but the team at Wootric were great at helping us get it working! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Customer Satisfaction is an important metric for us as a consumer product company. ### 14. Easy and efficient to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Clear results displayed in a manner that is easy to understand. Wootric provides a breakdown of NPS score by certain customer/domain, overall score, or by select filters you can specify which makes it easier to narrow down where the negative results are coming from. If you notice a certain segment is giving a particular score, then you are able to then target that segment with other marketing strategies. **What do you dislike about InMoment Experience Improvement (XI) Platform?** No filter for a certain needed category (may be due to us not choosing to import that feature). Otherwise very easy to use. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Make sure you have a clear idea of the information you are looking to gain, and also that you have clean data to back up the results you get from Wootric. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** NPS survey results / overall gauge on how our company is perceived. We have realized the benefit of easy communication with our customers through our own product and easy reporting on the results through Wootric. ### 15. Slow product and support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like that it is possible to filter the NPS answers by user demographics. Also that it is possible to insert tags automatically based on certain keywords appearing on the comment. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The product is a bit slow (Chrome is a bit unresponsive when using it) and the support is super super super slow. It takes more than 24 hours to get a first reply. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Measure NPS ### 16. Great Product And Support **Rating:** 5.0/5.0 stars **Reviewed by:** Simon S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** The easy integration through Intercom and the quick, helpful and professional support! **What do you dislike about InMoment Experience Improvement (XI) Platform?** That we can't disable the exchange of personal data via the intercom integration **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** NPS survey, simple, easy and fast implementation. You can basically start in minutes ### 17. Great insight! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** We love that it is easy to implement and use, without having to involve the technical team. We also love that we can integrate wootric across a wife variety of apps like slack to keep up with customer feedback **What do you dislike about InMoment Experience Improvement (XI) Platform?** Wish there were more ways to play around with the data collected to produce reports on wootric itself. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are using wootric to track our NPS score in app. We have been able to track customer reviews and action them better with the integrations ### 18. Best Customer Feedback App **Rating:** 5.0/5.0 stars **Reviewed by:** Harman W. | Product Manager, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the simplicity of implementation right through intercom and amazing dashboard. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It does it's job. Didn't dislike anything in specific. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Customer feedback within the app ### 19. Good product but is fully hosted **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the reliability of the product. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I do not like that the account holder cannot control the system. All changes must go through a product rep. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Great product but if you like to have control over your tool and the data you might need another solution. Also the response time of the support team needs to increase. Overall as long as you are not in a hurry for changes it is a very reliable product. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We control all guest feedback from our contact centers with their solution. They preformed a custom script so that it is completely automated. ### 20. If you want to understand your customer behavior then Wootric is best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is very easy to set up and easy to use the platform. Many ways you can target your customer like via web or email. Integration also helps us to divide all customer issues in different teammates. Overall i love this product. **What do you dislike about InMoment Experience Improvement (XI) Platform?** They don't have all the out-of-the-box & FB integrations I would like, but I'm sure they'll add more over time. Plus they do have APIs that allow for custom integrations currently we are using it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Customer behavior, Customer Loyalty. Customer retention rates and more. ### 21. Keep a finger on the pulse of your customer base **Rating:** 5.0/5.0 stars **Reviewed by:** Holden L. | Advocacy Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is a great tool for gathering info from our customers where they are. The integrations are smooth and help ensure a reliable stream of new NPS data comes in. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I wish the data on the dashboard were easier to sort, but I might also need more practice. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** This is a strong tool for many business models—but think through where your users are and how to reach them. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Having NPS prompts in our users' consoles is just so useful. ### 22. Wootric is helping my business go beyond customer expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme V. | Head Of Technology, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** What I like best is its simplicity and how easy it is to get started. We started getting feedback from our costumers in a matter of minutes. The charts are super helpful too, and gives us insights about how we are doing overall. I also have to say that support is great. The support team is very keen to help us improve our experience with the software. Wootric really is helping my business go beyond customer expectations, by understanding them better in many scenarios. Last but not least, it has integration with Zapier, this way we can automated follow up replies or improve team communication, which is great for productivity. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I think it would be better if Wootric gave us hints about how could we approach positive and negative feedback, with better templates or automated responses based on the score, tag or origin URL would be a good start. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** If you think you need something complex or feature packed software which requires tons of hours for implementation or training, then think again. With Wootric there's no learning curve and you start collecting feedback in minutes, literally. I recommend it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Before Wootric we didn't know how good (or bad) our products were and what was the level of happiness of our customers. Wootric is helping us with that. Now we have a clear picture of where we are standing. We have lots of positive (and negative) feedback we can work on to improve even more our products and services. I can't see myself not using Wootric anymore in our business. I really recommend it. ### 23. Easy, simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric enables me to acquires insights into my own users' satisfaction at a scale that would be difficult to achieve without it. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I can't really think of anything that I dislike. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Gaging user satisfaction and identifying users that could use some extra help. ### 24. Best NPS software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** It's very easy to configure and it's free!!! **What do you dislike about InMoment Experience Improvement (XI) Platform?** The segment integration is only for paid users **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Know if my users are happy ### 25. Powers our whole user base health insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** It's super easy to install and start getting insights right away **What do you dislike about InMoment Experience Improvement (XI) Platform?** Really, nothing to point out. Have not had any difficulties starting or learning the product. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We know when the customer is ready to drop off months before their resignation. They share feedback that they might not have given to us directly in the survey field. I integrated it seamlessly into our Intercom platform and it works like a charm. ### 26. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Neimar A. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** The ease of use in everyday life. It's amazing, it's sensational. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There is a lack of an API to use in programs installed on the PC. If there was one, I would use it in other products. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Effective NPS ### 27. Implement a reliable, self sustaining and scalable NPS program with Wootric **Rating:** 4.5/5.0 stars **Reviewed by:** Žiga Kipar B. | Product Ops, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is an easy to set and easy to use NPS platform, that provides you with everything a world-class NPS program needs. Once integrated with the tools your business uses and configured it runs your surveys autonomously with almost no intervention needed. We love the fact that it automatically performs basic NPS analysis and automates the time-consuming task of organizing qualitative feedback. The team is easy to get in contact with, quick and attentive. **What do you dislike about InMoment Experience Improvement (XI) Platform?** It lacks customizability of the NPS survey and the in-app widget and it would be nice to have an easier way of sending out smaller batches of surveys on demand, that would not take part of the main Wootric NPS survey. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We use it to measure and accompany our customer's sentiment via Wootric's NPS survey. Based on the results we then focus on touch-points that need improvement and work them towards a better experience. ### 28. Terrific service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric offers an easy to understand and very clean platform. UX/UI is great. It gives exactly want you need to know, no more no less. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I find the platform extremely easy to use. Overall, I have nothing to complain. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Wootric allow us to keep track of our NPS and has helped us to better understand our clients needs. ### 29. Ongoing tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Our customer success is being monitored constantly and we can change things about business based on their feedback - Dashboard - Filters **What do you dislike about InMoment Experience Improvement (XI) Platform?** Sometimes we stop getting reviews all of a sudden. When I ask IT they say that it's still running so i'm not sure. Lately they seem staggered. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Have an automated email after the purchase takes place - within an hour or so **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Getting our NPS and customer service feedback so we can let them know what to change ### 30. Impressive Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** We love the innovation of this tool but more importantly the incredible support we have received from the Wootric team. We can be a bit high maintenance and they have been patient and gracious with us throughout our journey. The tool is working really well for us so far! **What do you dislike about InMoment Experience Improvement (XI) Platform?** We were hoping for more best practices from businesses similar to ours but we are paving the way at the moment. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Do it! They will hold your hand. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Feedback from a very busy and emotional client base. ### 31. Excellent NPS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric has excellent UI throughout its application. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing that I can note. Excellent software. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Wootric helps our entire business align around one key metric. Everyone on our Sales, Marketing, and Product teams are excited to hear updates on our NPS. ### 32. Wootric Team is Stellar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** The wootric team has been a joy to work with. They are helpful, informed and understand surveying. They have been flexible to our needs and have really put their best foot forward. The UI of their tool and the display to customers is clean and simple! **What do you dislike about InMoment Experience Improvement (XI) Platform?** So far I don't have much to say here Wish they have someone on the East Coast but as a startup I get the need to be together. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Jump on in! They are going to work with you and their tools comes in at an affordable rate for startups without compromising features. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Understanding Customer feedback at a 360 degree view. The benefit of the integration with Salesforce gives our team a better understanding of what is going on with their accounts. ### 33. Best customer satisfaction service ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** The simple interface makes easy to figure out what is important: the data (and also makes every page load quickly). **What do you dislike about InMoment Experience Improvement (XI) Platform?** The price is a bit higher over other tools but works like a charm with easy integrations. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We're running NPS surveys at this moment to figure out our customers' happiness and we are planning to run some customer effort surveys soon (another tool on the wootric belt) ### 34. Wootric Provides Gateway to Additional Customer Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Many of our customers are hesitant to respond to email surveys. Wootric's in-app survey is getting our survey in front of more customer and generating more feedback. That feedback in is invaluable to understanding our customers. Not only what they don't like but also what they love about us. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Wootric offers lots of great ways to slice and dice data but our software is limited in information we store for users. As a results we are limited in what we can send over to Wootric to use as a filter. I wish we had the ability to create customer filters manually, beyond the tagging feature. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Highly recommend Wootric. The best time to get feedback from your customers is when they are actually in your software and using it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Wootric is helping us solve the problem of identifying risk earlier. This increases knowledge has allowed us to be more prescriptive in how we manage accounts. ### 35. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric makes it super easy to have the pulse of the situation on our users happiness. We absolutely love the email templates that allows us to be very flexible with when we send the NPS survey. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Dashboard UI could be better but it's not too bad. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** It's free and it's awesome. No excuses for knowing what your customers think! **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Know what our users think about our tool at scale. We love the ability to easily integrate Wootric into many other services. Their documentation is spot on. ### 36. A powerful way to socialize the voice of the customer **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | Chief Customer Officer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric was easy to implement and the Slack integration has made it possible to immediately involve the entire company in discussing and reacting to customer feedback. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There's nothing I dislike per se, although I'd like the Slack integration to be enhanced so we can route responses to different channels depending on our custom metadata. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Start with the Pro plan and work your way up. We waited for a few months before upgrading to the Enterprise plan to take advantage of the Salesforce and Totango integrations. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** There are two related problems that Wootric is helping us to solve. The first is capturing customer feedback; the second is socializing that feedback and engaging the entire company in responding to it. Within days of implementing Wootric there's been a noticeable change in the way our customer success and account managers talk about account health. ### 37. InMoment takes the guess work out of troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Kris R. | HR Brand Strategist, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like how much information can be pulled at any given moment. I also like that if I decide I would like certain info pulled on a regular basis, one email to the InMoment team and I can have any report auto generated to my team. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Our particular restaurant group has many concepts and it can be complex at times maintaining the hierarchy sheet when we add concepts and team members. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** InMoment takes the guess work out of problem solving. When our guests indicate there is a downward trend of some sort, we are able to quickly resolve the issue by pulling reports, adding criteria for more specific data and figuring out a solution. We had a to go issue at one point in one of our stores that InMoment reports helped us resolve by pointing out that it was simply a point of sale communication delay. ### 38. Great NPS software **Rating:** 4.5/5.0 stars **Reviewed by:** Yuliya D. | Head of Customer Success Team, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Easy to use, clear logic, great support, easy to respond and see the big picture. The sales process was very smooth and the setup was quite easy as well. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Sometimes there are glitches, but refresh helps **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We have used other solutions for NPS before, but Wootric turned out to be the one that has all the features we need. It's easy to see responses from your customers as well as to see all the responses. We are now thinking of adding CES score as well. ### 39. Simple, to the point **Rating:** 4.5/5.0 stars **Reviewed by:** Davit T. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Simplicity of concept / holistic approach of measurement **What do you dislike about InMoment Experience Improvement (XI) Platform?** One metric per account / can't change by myself **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** It helps us with gathering customer emotion patterns. We see where things our customers say and do diverge! ### 40. Best choice when doing NPS survey **Rating:** 5.0/5.0 stars **Reviewed by:** Alfie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Easy to setup and a free plan for evaluation and basic usage. **What do you dislike about InMoment Experience Improvement (XI) Platform?** The UI design is not good enough. Maybe they can provide customize-able template system. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We need to metric NPS of our product. Wootric is perfect for us. ### 41. NPS masters **Rating:** 4.5/5.0 stars **Reviewed by:** Andreas L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** + Easy and user-friendly way to gather NPS score. + Dashboard + Export + Integrations + Customization + Blog value **What do you dislike about InMoment Experience Improvement (XI) Platform?** - Still, need some tech support to set it up - Pro version too expensive. - Support could be better. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Easy way to start gathering NPS :) **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are able to gather NPS in the most optimal way. Good response rate. Able to track the trends, use it in our churn prediction and in our review push. ### 42. A smooth way to get feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** The integration with platform was super fast. The dashboard experience is simply great. We can see how our users are liking / disliking our platform and why. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Nothing to dislike, as compared to competitors, wootric has a lot more to give. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are getting feedback from our users as to how likely they are to promote our product to their friends and colleagues. In this process, we have received some very valuable feedback on our product, as to what is not working for them, which is useful to have apart from just the data. ### 43. Free & codeless way to start tracking NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Barry H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** - Free to start - Codeless website integration - Robust and configurable coding methodology **What do you dislike about InMoment Experience Improvement (XI) Platform?** - Not truly codeless (yet) for native mobile, or for some more advanced features **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Quick & easy way to establish NPS pulse of our user base ### 44. great product for gathering user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** we get important insights into how to improve our product and our customer service team. **What do you dislike about InMoment Experience Improvement (XI) Platform?** still are new using the product and haven't found a lot to dislike. would be nice to have the notes field easily sent to SF.com **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** wootric is providing our business with the ability to gather real time feedback. using this feedback we can make more informed decisions on improving our product and customer service teams. ### 45. The best NPS tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Júlio S. | Relacionamento com o Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** It's very intuitive, adaptable to your business model and direct to the point. The free plan already gives us everything we need, with an essential analysis that lets us decide how to best handle our CX **What do you dislike about InMoment Experience Improvement (XI) Platform?** The design is a bit too bright and fixed, but other than that, that is all. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Try it. The trial is great, and after you're converted to the free plan, you won't feel like they are gaming your experience. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We're more in touch with our customers, and now we have a clear way of knowing what they think and what they want ### 46. InMoment Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sal F. | Marketing & Operational Analyst, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** I like the reporting features. It has various views into the data with a clean and intuitive design. I can set to have the reporting area automate reports to various clients to view. **What do you dislike about InMoment Experience Improvement (XI) Platform?** There's a learning curve on understanding all of the reporting features. More documentation or training demos could be useful. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** I use InMoment to create analysis and insight into my various clients KPIs. This allows them to move the understand their customers needs and drive the initiatives that we've established. ### 47. Very usefull tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo D. | Marketing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Wootric is great for costumers feedback, identifying promoters of your brand. Its interface is user friendly and the best part: it´s free. **What do you dislike about InMoment Experience Improvement (XI) Platform?** nothing at all, the tool has everything we need **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** I can get costumers feedback, identifying promoters and detractors ### 48. Accurately simple **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos V. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** The short time it takes for a customer to answer. **What do you dislike about InMoment Experience Improvement (XI) Platform?** I love everything about Wootric's NPS survey. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We solve the pain of uncertainty as to how happy our customers are. NPS has helped us to pulse and take quick action for both, new referrals amongst promoters and to fix sources of unhappiness amongst detractors. ### 49. Simple to use and useful reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam T. | Chief Operations Officer, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** The flexibility and simplicity of the reporting. I can get reports by user segment and time limited. **What do you dislike about InMoment Experience Improvement (XI) Platform?** Could not download reports. In order to incorporate them into an email I needed to do a screen shot. **Recommendations to others considering InMoment Experience Improvement (XI) Platform:** Use it. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** We are increasing communication with our users. We found that they are even happier with our product than we are! We focus on all the features we do not yet have live, but this is a good reminder that what we do have live is better than what is otherwise available. ### 50. Increased feedback from end users, some of it directing new updates in our platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Sales Support Administrator, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about InMoment Experience Improvement (XI) Platform?** Is a minimal ask of users, who are free to give as little, or as much detail as they want **What do you dislike about InMoment Experience Improvement (XI) Platform?** The way the pop-up bar appears, many users click inadvertently, thinking the number will take them to a page of our website. An enhanced reporting feature would be a great addition. **What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you?** Improving the results that appear in our search bar has been a result of Wootric feedback. We can document feedback for future reference/reports. ## InMoment Experience Improvement (XI) Platform Discussions - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) - [View InMoment Experience Improvement (XI) Platform pricing details and edition comparison](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+12%3A06%3A42+-0500&secure%5Bsession_id%5D=451d93db-b925-4668-8da8-de2da774d2f0&secure%5Btoken%5D=268049fb8ca9ec831972e2d16bc4f09949eaa70dc0463c289dd4fe1eec47823c&format=llm_user) ## InMoment Experience Improvement (XI) Platform Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top InMoment Experience Improvement (XI) Platform Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - 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