--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Steven L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven L.") SL Steven L. Mid-Market (51-1000 emp.) 3/6/2020 "Wootric makes it easy to measure your company's impact on the overall customer experience." 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric has dynamic, behaviour based triggers that allow you to ask users NPS and other CX surveys which allows you to understand the context of when the user was surveyed. Wootrics sampling and integration with Segment makes it breeze when analysing the many different dimensions and properties of the user responses. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There isn't much with Wootric that I dislike. Some areas for improvement would be even further improvements and integration with Segment. For example, utilising Segment's warehouse data functionality. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Wootrics multi-platform in-app and behaviour based triggered surveys makes it head and shoulders above the competition. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Wootric allows us to identify our advocates and utilise their passion and experience of our product in collaborative marketing and growth activities. It also allows us to identify core themes and issues that we need to prioritise to improve the CX. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice P.") AP Alice P. Small-Business (50 or fewer emp.) 5/19/2020 "Quite a good experience, meeting the company's needs and demands." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The ease of programming the action of Wootric. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? If a customer incorrectly evaluates unintentionally, I cannot reschedule the sending of the inquiry to them. It is necessary to wait for the designated time in the other step. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: If you want to easily achieve customer satisfaction, using Wootric is a good tip. It's easy to use and integrate with your system, easy for customers to respond, and easy to customize according to your needs. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are able to identify customer satisfaction with our product. Through evaluation and comments, we can make more assertive contacts and actions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/10/2020 "Easy to use product!" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? It's integration with Intercom which makes it very easy for me to send out to all of our customers and users. I also like how I can segment the data between customers and users using tags on the dashboard, as well as the easy to view metrics that are presented to me. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I had to get my head around how to import the HTML for the survey into Intercom but once I had done that, I had an easy to replicate template which I now reproduce every quarter. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Easy to use, easy to collect feedback and see data - great integrations! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? I needed an easy way to collect customer and user feedback, that didn't take too much of my time. It has been great to collect feedback from customers to show us the areas we need to improve on our product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 7/3/2020 "I love Wootric" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Ease of use. Simple to set up. Simple to use. No complexities. It works every time. Users don’t mind leaving feedback. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing yet. Perhaps the fact it was not possible to integrate with SendGrid despite saying it was. We had to go through the API which took more time. I wasn’t planning on spending as much time integrating. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Have a developer as you need to go via API Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We want to ensure we have the feedback so we can present to investors. Having feedback is so important and we use the feedback we receive to show to investors and potential investors on the investment deck. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EI Eeva I. Mid-Market (51-1000 emp.) 2/1/2020 "Helps me understand how my product's UX is trending and where the problems are" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? It works very well and gives me the necessary insights without any unnecessary clutter. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It could be even better, e.g. comments could be automatically translated if not in your locale/language, they could be automatically tagged and analyzed, there could be automatically generated insights driven from the subcategories (e.g. "Your overall NPS was +15% this month, and it was especially high in Country X or Company Y. Your users in Region Z don't seem happy, however.") to speed up my workflow. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: If you want to get a quick read on your users' pulse, Wootric should be your provider of choice. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? To see if our product "improvements" are actually improvements and how much the UX is improving/worsening between releases To see where we need to dig deeper; are there any patterns of unhappy customers in a specific region, customer, release etc. Review collected by and hosted on G2.com. Show More Response from Lisa Abbott of InMoment Experience... [Editedit](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-4101723/official_response/edit) Hi Eeva, thank you for your thoughtful review. We are glad you are getting value from our Free plan. Rest assured that auto-translation, auto-tagging of feedback, and insight reporting are available in paid plans. Please get in touch if you'd like to learn more! Current UserValidated ReviewerSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") AE Verified User in E-Learning Mid-Market (51-1000 emp.) 6/4/2020 "A bit expensive for the complete functionality" 3.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Easy to configure, ability to apply segments Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The fact that I have to move to the Enterprise Plan even though I'm a small company. The features that would help me understand the most the results of the surveys are only available on the last available plan. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: ask for a call with someone from sales to understand the limitations fo each plan. know exactly what you want to take from the tool, your objectives, before starting to compromise with it. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Finding what segments are happier or sadder with my tool. I can analyze the comments to have a better understanding of why using tags and landing page segment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 11/20/2019 "Easy to use, easy to implement" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Our situation could not use Wootric out of the box for various reasons, but with Wootric's approval I have managed to customize the survey to our needs and add additional logic to their solution. Their javascript solution is very complete and open for our modifications. The best part is Wootric's real-time Dashboard. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It is a pretty closed ecosystem and their Javascript solution contains links to facebook and twitter. We could not allow that in our own ecosystem. It was easy to remove them. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: It is very easy to use, and a bit more difficult to technically customize the javascript to your own needs. But it can be done, and the results are very satisfactory. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We had only sporadic feedback from our customers and users, and usually only when we reached out to them. The system of asking for feedback is now automated, and it is much easier to 'keep score'. Review collected by and hosted on G2.com. Show More 3/4/2020 Current UserValidated ReviewerSource: Organic ![Vitor César C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitor César C.") VC Vitor César C. Mid-Market (51-1000 emp.) 4/30/2020 "Very Useful Tool to Measure NPS & Customer Satisfation Ratings" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? - Quick NPS & customer feedback overview - Mean score, average ratings - Easy to overview ratings in time line - Very useful to identify promoter & detractors clients - Light onboarding & usability Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? At the moment there is nothing that I dislike in Wootric Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Customer satisfaction KPIs are perfectly solved with Wootric which implicates in more proactivity to CSM act on perfect timming either to referral or undestand what need to be improved to detractors experience with your software/product Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GN gio n. Small-Business (50 or fewer emp.) 2/21/2020 "With Wootric it's easy to keep track of the feedback we receive about our product." 4/5 What do you like best about InMoment Experience Improvement (XI) Platform? The possibility to keep track of the feedback we receive and prove to our customers that we care about their input because we aim to reply to every single score that we receive. Seeing insights based on different filters it extremely useful to get an overview of the performance of our product and understand it's strengths and weaknesses. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The way tags work, it's not very intuitive and they are surprisingly hard to delete once created. Also, the interface could be improved for sure. It would be good if it were possible to filter "completed" tasks so that you only view the tasks you still have to complete. The downsides are that the interface isn't very user-friendly, it' looks a bit odd. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Wootric is a great tool that you can use to follow up with your customers, manage their feedback and gather useful insights on what your customers think of your product. It's an easy way to track performance and satisfaction and to improve the service that you offer. Some things can be improved, for example, the system with comments added to the feedback isn't very good, but ultimately it's a good and functioning tool that I definitely recommend using. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are using it to gather the most feedback possible from our customers so that we can use their suggestions to improve our service and platform. We are trying to improve our product using out customer satisfaction (or un-satisfaction) as a launching board to make changes. By doing so, we also strengthen our relationship with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark G.") MG Mark G. Sr. Revenue Operations Analyst Mid-Market (51-1000 emp.) 2/20/2020 "Wootric is a great CSAT (and much more) tool!" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Wootric has a great Salesforce hookup so you don't really need everyone in your org to have a Wootric license, just the ones who will slice and dice the data the best. If all you used it for was just a CSAT score and you just watched that go up and down it would be great but it does so much more. It looks at sentiment and will train itself to get better and better and allows you to send over a ton of custom data from Salesforce (or whatever program you use) so when you want to check CSAT based on agent, queue, or any custom attribute it's a breeze. The support you get is also really good and very responsive. They give you a walk through of the tool and show you how to use all the features. We are looking into CXI now that we have had the basic package for a while and what it offers is amazing. CXI uses a lot more machine learning and just takes your insights to the next level. If slicing and dicing your data and really trying to determine what the drivers of negative reviews and sentiment are, CXI is for you and well worth the cost. Lastly, setup was a breeze. It literally took me under 30 minutes to start getting CSATs sent out and getting data back. We get 10k tickets a day so it didn't take long to et a response but yeah it might take more than 30 minutes if your volume is low but once you get like 10 responses you can easily see how quick and easy it is to look at your data in really anyway you can think of. As you can tell I can't say anything but good things about Wootric and would recommend to anyone who wants to really dig into the numbers. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The only thing I dislike is that they limit you to 10 fields that will write back to SFDC, but really 10 is enough and there is no limit to how much you can send to Wootric. We just need to make sure our power users are inside Wootric and not just using the Salesforce reports. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Check out a few vendors but take advantage of the trial they offer. You get real data to play around with and you will see the value right away. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We have a very complex business and we really needed to see what we were doing right and what needed to be improved on. When you look at something like yelp or BBB complaints you see a way negative view of your business that may or may not be true. Using CSAT and NPS scores gives you a way better view into how your business is really doing as it's very easy t just hit a 5 score and move on or something lower and give feedback. With a yelp or BBB it really is setup to post negative reviews, that's why a lot of businesses bribe users to write good reviews, because they know they are doing a good job it's just harder to get someone to go out of their way to tell you. This eliminates that and gives you what is actually the view of your customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)