# InfoTrack Reviews **Vendor:** InfoTrack **Category:** [E-Filing Platforms](https://www.g2.com/categories/e-filing) **Average Rating:** 4.7/5.0 **Total Reviews:** 46 ## About InfoTrack InfoTrack integrates with popular legal software to streamline the litigation workflow. By automatically syncing client data, case documents, and billing information, InfoTrack helps law firms manage eFiling, process serving, eSignatures, and more with greater speed and accuracy. With InfoTrack, law firms have the power to improve productivity and increase profitability. ## InfoTrack Reviews ### 1. AI Autofill Saves Time and Order Tracking Keeps Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin C. | Litigation Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** It’s really helpful that we can use the AI function to autofill information. I can still do it manually, but having everything filled in automatically saves a lot of time, and I can just review it quickly to make sure everything looks right—which is almost 100% of the time. It’s also super helpful that I can track all of the orders I submit, so I don’t have to go into every profile, and I can filter specifically by the orders I’ve submitted. **What do you dislike about InfoTrack?** Sometimes it selects the wrong documents. For example, when I’m requesting service, it will select all documents for every defendant instead of selecting only the documents for the specific defendant I’m working on. It also sometimes has trouble when I try to select the court to file the Proof of Service after a defendant has been served. In those cases, I end up having to wait for the Proof of Service to be returned and then file it in a different order. It’s nothing out of this world, but it was better when I could do everything within the same order—from requesting service all the way through receiving the conformed copy from the court. **What problems is InfoTrack solving and how is that benefiting you?** So far, as far as I know, I haven’t been notified about any issues—let alone whether they’re being solved. I also haven’t received any comments or updates about reported issues or their resolution. ### 2. Intuitive, Time-Saving Platform with Amazing Support and Smart AI-Powered Filing **Rating:** 5.0/5.0 stars **Reviewed by:** Daniella M. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about InfoTrack?** It has simplified our workflow by bringing the filing, tracking, and service requests into one platform. I feel it intuitive, time saving, reduces errors, and the visibility on the status of every matter is clear. Rarely has the platform failed, and when it has the support team has been amazing at helping us sort through the issues. The new UI being AI powered has progressed into enabling us to just verify information from the case rather than typing in everything, . It populates key filing details, improving efficiency on the team. **What do you dislike about InfoTrack?** One area for improvement is the handling of automatically populated data. While the new AI-driven workflow saves significant time, it occasionally pulls incorrect information from our practice management system, which then carries over into the filing. Correcting or overriding that information can be challenging and may require additional steps, reducing some of the efficiency gains. Providing a more streamlined way to edit auto-populated fields and clearly flagging imported data for review would make the process even more reliable and user-friendly. Maybe the integration with CLIO could be looked into for a better filtering. **What problems is InfoTrack solving and how is that benefiting you?** Before using InfoTrack, managing court filings involved more manual data entry, tracking, and coordination across different systems. InfoTrack has centralized those processes into a single platform, allowing us to prepare, submit, and track filings more efficiently. The integration with our practice management software and the new AI-powered data population features have significantly reduced the time spent entering case information and minimized the risk of clerical errors. As a result, our team can process filings faster, spend less time on administrative tasks, and focus more on substantive legal work while maintaining better visibility into filing statuses and deadlines. ### 3. Intuitive UI and Seamless Integrations Make E-Filing Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel B. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about InfoTrack?** The intuitive user interface, along with the software integrations, makes e-filing feel seamless and straightforward. **What do you dislike about InfoTrack?** Every filing transaction costing at least $9 seems a bit steep when we could file everything for free through the county's system... Our clients of course foot the bill for these costs, so i just hope no one ever thinks to inquire about all the $9 charges they may see on their bills. **What problems is InfoTrack solving and how is that benefiting you?** Filing fees automating directly into our matter expenses tab has always been a huge help. The streamlined process service feature seems like it could be very beneficial, but we haven't gotten to trying it out yet. Unlike some other applications/services we use, InfoTrack is always there and functioning correctly when i need it, and I always know there's a support team ready to assist if not. ### 4. Helpful Filing Tracking and Notifications with InfoTrack **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie . | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about InfoTrack?** InfoTrack’s platform lets me submit filings and keep track of their status. The notifications are helpful for managing submissions, and they serve as a useful reminder if I submit something and then forget about it. **What do you dislike about InfoTrack?** InfoTrack has cancelled my filing submissions without informing me. I understand that the Court’s filing system can sometimes be faulty, but InfoTrack should still notify users when a submission is cancelled or when there are filing errors. **What problems is InfoTrack solving and how is that benefiting you?** The integration between InfoTrack, Clio, and Imanage allows for a nearly seamless filing experience. Filings can come directly from Imanage and will automatically update with the conformed copy. The filing fees will then upload to Clio and associate directly with the Client matter. ### 5. Streamlined Legal Filing with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ivette M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about InfoTrack?** I find InfoTrack really helpful because it makes filing so much easier and the AI does a great job identifying documents. It saves me a lot of time since everything is just in one portal. Its integration with Cleo streamlines my process as I can directly drop the documents into the portal. Plus, knowing that the documents are safely saved into our folders after filing gives me peace of mind. The initial setup was very easy, and the team is very friendly and helpful. **What do you dislike about InfoTrack?** The process when documents are filed and dropped into a folder could be improved. Our law firm would prefer if InfoTrack could save files into folders and name them with the year, month, date, and a description of the document. It would be awesome if that could be the name of the document. **What problems is InfoTrack solving and how is that benefiting you?** I use InfoTrack for filing, skip tracing, and serving lawsuits. It makes filing much easier, saving time by having everything in one portal. The AI does a great job identifying documents and integration with Cleo simplifies document management. ### 6. Seamless Clio Integration and Nationwide eFiling That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny B. | Legal Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I enjoy the interface with Clio, as well as the stand-alone dashboard. The ability to file court documents, download filed pleadings, and handle service of process nationwide is an amazing time-saver. The Clio integration is an added benefit, especially for importing parties and documents. **What do you dislike about InfoTrack?** Nothing to date, and I’ve been a heavy user since 2023. Anytime I run into an issue with anything, InfoTrack support is quick to assist and resolve it. **What problems is InfoTrack solving and how is that benefiting you?** The billing time and costs are clear, and the monthly billing process is easy. It saves me the hassle of tracking and filing receipts for audits, since the billing summary is quick and straightforward to review. ### 7. InfoTrack Makes Filing Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Mart R. | Legal Secretary, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** InfoTrack is intuitive, straightforward and allows me to file as quickly as possible. I've used many different filing systems before and InfoTrack is the easiest one to use. I can also serve courtesy copies using InfoTrack which saves me the time of drafting another email. **What do you dislike about InfoTrack?** Sometimes the site would slow down every now and then or take longer to locate the case, but this happens very infrequently. **What problems is InfoTrack solving and how is that benefiting you?** I can file directly with the court, which saves me the time of contacting and emailing another e-filing service. I also don’t have to rely on a middleman to handle my filings. ### 8. Efficient E-Filing and Process Serving with Everything Organized in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Angela G. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about InfoTrack?** Very efficient when it comes to efiling and process serving. It organizes everything in a case by Case format and here at Our Firm we love it here. It makes our job a lot more easy and efficient and if we ever need to go back and see if something was filed, it’s all right there in one place I would recommend anyone to use the truck to better organize their filings and process serrving. **What do you dislike about InfoTrack?** OK, there is glitches but so far nothing that has held up my work or anything. They’re still working on improvements so I think it’s just going to get better in the future. **What problems is InfoTrack solving and how is that benefiting you?** Making it easy to e-file document I just literally clicking on the document and it automatically fills out the form for you. Obviously, I do double check it but it’s usually pretty accurate. ### 9. One-Click Filing and Smart Auto-Fill—But InfoTrack Still Has Gaps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I like how it’s connected to the client’s matter folder, and how with one click we can start filing any documents. I also like the new feature where it recognizes the document and automatically fills out the form. **What do you dislike about InfoTrack?** The least helpful part of InfoTrack is when it doesn’t have the document type we need. There have been times when the court can’t view our documents, and we’re not sure why that happens. **What problems is InfoTrack solving and how is that benefiting you?** We used to have to open a separate page to file documents, but now with InfoTrack we can file directly from the matter folder and the fees are attached to the matter. Also, once documents are conformed, they’re saved back into the matter, which makes it much easier to keep everything together. ### 10. Full-Service, Time-Saving E-Filing with Helpful LEAP Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan W. N. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** Full service offerings. Not just E-Filing, but process serving and deed preparation. Easy to use user interface, including pre-filling of forms which saves a lot of time. The LEAP matter integration is very helpful and makes the slightly higher cost worthwhile. **What do you dislike about InfoTrack?** Slightly higher cost compared to competitors but it's a superior product and experience. **What problems is InfoTrack solving and how is that benefiting you?** Quick e-filing plus other legal service offerings all in one place. Everything gets associated with my matter using the LEAP integration for organization and simplicity. ### 11. Smart Autofill and LEAP Integration, but Needs More Control Over AI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I appreciate InfoTrack previewing the documents and autofilling fields, while still allowing me to make corrections as needed. It works well with our LEAP legal software. I have not had any issues with our local jurisdictions denying our filings because of something InfoTrack has completed. **What do you dislike about InfoTrack?** I wish InfoTrack would allow me to turn off AI autofill for specific case where I would prefer to fill in the information by hand. **What problems is InfoTrack solving and how is that benefiting you?** Before InfoTrack, we would need to have a separate login for our local E-file system, download documents from our software to our system and then reupload them to the efile, now we can stay in software and just select the documents we need. ### 12. Seamless Smokeball Integration That Streamlines Filings and eFiling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** InfoTrack has become an essential part of our workflow, and a big reason for that is how seamlessly it integrates with Smokeball. The two work together without friction, which saves us real time day-to-day. A few things that stand out: being able to view filings at a glance is incredibly convenient, with no digging around to find status updates. The prefill of fields is a huge time-saver and cuts down on data entry errors. And having eFiling and service included means we're not juggling multiple platforms or worrying about what's covered. The customer service team has also been genuinely helpful whenever we've had questions. You can tell there are real people behind it who care about the experience. Overall, InfoTrack does exactly what it promises and fits naturally into how our firm operates. Happy to recommend it. **What do you dislike about InfoTrack?** Sometimes not integrated with TX E-file. Have to search for case before it is populated with docket. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack has become an essential part of our workflow, and a big reason for that is how seamlessly it integrates with Smokeball. The two work together without friction, which saves us real time day-to-day. A few things that stand out: being able to view filings at a glance is incredibly convenient, with no digging around to find status updates. The prefill of fields is a huge time-saver and cuts down on data entry errors. And having eFiling and service included means we're not juggling multiple platforms or worrying about what's covered. The customer service team has also been genuinely helpful whenever we've had questions. You can tell there are real people behind it who care about the experience. Overall, InfoTrack does exactly what it promises and fits naturally into how our firm operates. Happy to recommend it. ### 13. Auto-Completed Filings Make Review Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I like the new feature where it completes the filing for me and all I need to do is review it. **What do you dislike about InfoTrack?** One of the boxes confuses me when filing. It asks for the filing attorney but I cannot figure out how to add an attorney from our firm who is not listed. Does this have to be done from the Court? **What problems is InfoTrack solving and how is that benefiting you?** Again -- the AI filling out the filing profile for me. ### 14. Quick, Reliable, and Worth It for Efficient Document Work **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | Legal Asst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** Quick and reliable. Easy to work with and the support buttons help a lot as well. Worth the money spent to help get documents done efficiently. **What do you dislike about InfoTrack?** Depending on the court system but some documents have to be filed separately and you have to search for ways to add new documents or make separate ones. **What problems is InfoTrack solving and how is that benefiting you?** Helping me get documents sent efficiently to the courts to be accepted. ### 15. Great App! Save us tons of time and human error. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Gosia B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2020 **What do you like best about InfoTrack?** Easy to use, integrates with our case management software so all the information transfers back to Clio automatically! **What do you dislike about InfoTrack?** Retrieving the case to file into takes a few extra seconds than with e-filing directly but all in all it's worth it. **What problems is InfoTrack solving and how is that benefiting you?** The biggest bonus for us is the automatic billing in the activities section so we never forget to charge the client for the e-filing. ### 16. Straightforward LEAP Integration Makes Court Filing a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Integrating with our billing program, LEAP, is straightforward, and the automatic AI integration makes filing with the courts a breeze. **What do you dislike about InfoTrack?** I haven’t run into any issues with InfoTrack so far. **What problems is InfoTrack solving and how is that benefiting you?** It allows our staff to file pleadings with very little effort, and it tracks the filing process so each staff member can easily see the current filing status. ### 17. Convenient Case Tracking and Clear Cost Per Case **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** I liek how convenient it keeps track of what has been filed on each case and teh cost per case **What do you dislike about InfoTrack?** I don't ike how not all of the fee summaries are sent to Infotrack. It appears that it randomly picks what gets uploaded and what does not **What problems is InfoTrack solving and how is that benefiting you?** It helps keep track of my expenses. Despite it not uploading the invoices all teh time, I can still go to infotrack to see what was filed per case and what each item cost so I can match it to my expense sheet ### 18. Easy, Seamless Document Filing from Database to Court eFiling **Rating:** 4.5/5.0 stars **Reviewed by:** Bree K. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about InfoTrack?** I like how easy it is to file documents straight from the database system to the court efiling system. **What do you dislike about InfoTrack?** Some of the drop downs for names are difficult to make work depending on the device using. **What problems is InfoTrack solving and how is that benefiting you?** Makes efiling fast and efficient, costing clients less time filing documents. ### 19. Easy, Convenient, and Works Great Across Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Edward M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about InfoTrack?** It’s easy to use and very convenient. It also adapts well across different platforms and devices. **What do you dislike about InfoTrack?** There’s very little to dislike about this program. **What problems is InfoTrack solving and how is that benefiting you?** As a solo practitioner, I find that Smokeball does a great job of keeping my legal matters organized and helping me stay on track. ### 20. Seamless Clio Integration That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about InfoTrack?** I like that it integrates with Clio! My team doesn’t have to spend time adding costs to Clio, because everything gets added automatically. **What do you dislike about InfoTrack?** I honestly dont have any dislikes. That platform is very user friendly and easy to learn. **What problems is InfoTrack solving and how is that benefiting you?** It helps my team not spend extra time adding cost to clio for each matter. It makes sure that we dont miss any up front cost that need to be charged at the end of the case. ### 21. Infotrack Is Easy to Learn and Straightforward to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto V. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Infotrack is very easy to learn and straightforward to use. **What do you dislike about InfoTrack?** The AI features can be helpful at times, but they can also sometimes feel like a nuisance. **What problems is InfoTrack solving and how is that benefiting you?** It makes submitting court documents easier and more straightforward. ### 22. InfoTrack Is a One-Stop Shop for Process Serving **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle I. | Executive Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** It's built in features for process serving--it's a one stop shop. **What do you dislike about InfoTrack?** I really don't have anything I don't like about InfoTrack. **What problems is InfoTrack solving and how is that benefiting you?** The one stop shop for all of our needs. I like that ### 23. Seamless Clio Integration and Accurate Auto-Filing That Makes Legal Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** InfoTrack integrates seamlessly with Clio and automatically associates related billings into client accounts. It's also extremely accurate in automatically filling in filing information from uploaded documents. InfoTrack has made an obvious effort to make my job as an attorney easier. **What do you dislike about InfoTrack?** I have not found any major flaws with InfoTrack's services. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack has decreased the time (and minimized errors) involved with filing court documents for my law office. ### 24. User-Friendly with Integration Perks, Minor Learning Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** I enjoy the ease of using InfoTrack. I find it very user-friendly once you're familiar with what it's offering and how to use it. **What do you dislike about InfoTrack?** Sometimes I find the process of selecting the correct drop-down for an e-filing form a bit daunting, and it can lead to rejections if you pick the wrong option. It would be better if there were more specifics or examples to follow so that forms don't get rejected by the receiving court. **What problems is InfoTrack solving and how is that benefiting you?** I use InfoTrack for process serving requests and e-filing, including getting updates on filings in specific cases. It cuts down on tim spent in trying to find reputable resources. ### 25. Time-Saving E-Filing with Automatic My Case Copy Saving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** Saves time e-filing and automatically saves efiled copies to My Case **What do you dislike about InfoTrack?** There is always a learning curve when adopting new legal technology, and the transaction costs can add up for high-volume users. However, these are relatively minor concerns compared to the time savings and convenience the platform provides. **What problems is InfoTrack solving and how is that benefiting you?** It is saving me time e-filling through Florida's portal by pre-populating case parties information and filing descriptions. ### 26. Seamless Clio Integration That Saves Time but still a bit buggy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I like that it links directly into Clio and automatically enters the expenses saving time and effort in my practice **What do you dislike about InfoTrack?** Sometimes we have problems selecting the right document title/the availability of the right document title and sometimes we cannot select us as the attorney which is all very frustrating **What problems is InfoTrack solving and how is that benefiting you?** I don't know that they are solving problems that are benefiting me. ### 27. One Base for Filing in Various Courts **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell C. | Solo Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about InfoTrack?** Allows me to file in various courts from one base **What do you dislike about InfoTrack?** Sometimes it glitches. For example, it gave an incorrect set of options describing a filing **What problems is InfoTrack solving and how is that benefiting you?** It's making me more efficient ### 28. InfoTrack Makes E-Filing Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** InfoTrack helps our firm get the work done quickly and easily. Since courts have switched over to e-filing, using other providers' services feel like a step backwards. **What do you dislike about InfoTrack?** So far, nothing. It's a great service. I can't speak for the cost or pricing, because I'm not responsible for that. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack is helping us file documents with the courts quickly and efficiently. ### 29. Simple, Streamlined Document Upload and Filing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Simple procedure to upload and file docs **What do you dislike about InfoTrack?** The options of type of document are sometimes difficult to match with actual document. I understand this is more of the court's list so don't blame Infotrack for it, but it can be frustrating. **What problems is InfoTrack solving and how is that benefiting you?** I have used other efiling services and Infotrack has been the most user friendly. This saves time. ### 30. One Website to File Court Documents with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel G. | Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** It's nice to be able to file documents to all courts through one website. **What do you dislike about InfoTrack?** I have not run into any issues with InfoTrack. **What problems is InfoTrack solving and how is that benefiting you?** I like the fact that the AI find the document type which depending on the court can vary in wording and take time to file a document. ### 31. Automatic Expense Billing That Streamlines My Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Caryn T. | Lead Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Expenses are billed automatically, which eliminates an extra step and helps streamline my work. **What do you dislike about InfoTrack?** I don’t like that one link in MyCase doesn’t load. Because of that, I have to access InfoTrack through the Documents page instead. **What problems is InfoTrack solving and how is that benefiting you?** They solve the problem of billing by automatically adding the expense to MyCase. ### 32. Amazing, Proactive Support Team That Makes You Feel Valued **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** The most helpful part of InfoTrack is the amazing people who work there. The team consistently checks in with customers and offers support in a way that never feels like a burden. They answer questions promptly and always make you feel valued and genuinely cared for. **What do you dislike about InfoTrack?** Not applicable. Infotrack is constantly evolving, and it does so in a way that shows customer complaints are heard and addressed. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack keeps up with the demand of changing technology. New tools are created to make paralegal's tasks, like mine easier. ### 33. Efficient, User-Friendly Filing That Cut My Time in Half **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about InfoTrack?** Over the years, I have used numerous filing programs but I must say this is my favorite. InfoTrack is very efficient and user friendly. It reads the filing documents to confirm the information is accurate, the correct document type is selected and adds the filing fees to the case in Clio. My filing time has been cut in half! **What do you dislike about InfoTrack?** At this moment, nothing. I have had nothing but good experiences with InfoTrack. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack is creating an efficient work environment and cutting our errors significantly. ### 34. Infotrack makes it easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** The amount of information it pre-fills out for you. **What do you dislike about InfoTrack?** You can't manipulate information based on what type of filing you're doing but that's more coming from each individual court's requirements. **What problems is InfoTrack solving and how is that benefiting you?** The use of AI to prefill information has been beneficial. ### 35. Seamless MyCase Integration Makes It a Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about InfoTrack?** Love its integration with MyCase. Makes using it seamless. **What do you dislike about InfoTrack?** Cost of e-filing is higher than other e-filing service available. **What problems is InfoTrack solving and how is that benefiting you?** Helps keep filing and service of documents organized within our case management system and makes our processes more efficient. ### 36. Seamless Clio Integration Makes Expense Tracking Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon J. | Senior paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about InfoTrack?** it connects to clio so that I do not have to enter expenses separately **What do you dislike about InfoTrack?** Sometimes, we will get double billed but Infotrack has taken care of it **What problems is InfoTrack solving and how is that benefiting you?** Sometimes we have had issues with process servers and infotrack has assisted ### 37. Quick, Reliable Phone Support, "They Are There When You Need Them." **Rating:** 5.0/5.0 stars **Reviewed by:** Dean D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** You’re never alone. If you need help, it’s just a quick phone call away. **What do you dislike about InfoTrack?** Honestly, I haven’t had any negative issues so far. **What problems is InfoTrack solving and how is that benefiting you?** They are always able to get all of our matters filed quickly ### 38. Efficient and Helpful—Nothing to Dislike **Rating:** 5.0/5.0 stars **Reviewed by:** Alex K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Efficient and very helpful. They walked me through the process step by step and supported me the whole way. **What do you dislike about InfoTrack?** Nothing! Everything worked very well and was well taken care of. **What problems is InfoTrack solving and how is that benefiting you?** Streamlining filing and service. ### 39. Effortless Court Document Filing, Minor Integration Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** I find InfoTrack easy to use for filing court documents, which allows me to quickly process things efficiently for my clients. The initial setup was very easy. **What do you dislike about InfoTrack?** Sometimes it's linking to our Clio attorney system, has difficulty pulling up the case. Or it will change the case when I pull up the InfoTrack tab from Clio. **What problems is InfoTrack solving and how is that benefiting you?** I use InfoTrack to easily file court documents and efficiently process tasks for my clients. ### 40. Helpful MyCase Interface with an Awesome Drag-and-Drop Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** The interface with MyCase is very helpful and the new feature to just drag and drop the files is awesome. **What do you dislike about InfoTrack?** The rejections are not easily accessible. **What problems is InfoTrack solving and how is that benefiting you?** Just e-filing timely. ### 41. Time-Saving Filings Made Simple with Responsive InfoTrak Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Fillings are made simple and InfoTrak support is very responsive to any issues that may come up. This saves time for solo practitioners like myself. **What do you dislike about InfoTrack?** Infotrak may be slightly more pricey than other platforms. **What problems is InfoTrack solving and how is that benefiting you?** Infotrak is making filling even easier with their latest programs which attempt to identify the type of document and pre fill e filling forms as needed. ### 42. InfoTrack + Smokeball Integration and Automation Done Right **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about InfoTrack?** Its integration with smokeball and its automated features **What do you dislike about InfoTrack?** there isnt anything i dont like about infotrack **What problems is InfoTrack solving and how is that benefiting you?** automatic tracking, easy to read dashboard ### 43. Huge change to the eFile experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about InfoTrack?** InfoTrack has been a huge change for a our firm. We used to manually enter all eFile expenses into our client management software which inevitably lead to missed charges, delayed charges, inaccurate charges, etc. This was bad for business, bad for clients, and frustrating in general. With InfoTracks integration with our client management software, those issues have gone away and accepted filings have been placed directly back in the clients electronic file. Couldn't be happier and we would highly recommend InfoTrack to anyone. We use InfoTrack dozens of times daily. **What do you dislike about InfoTrack?** There were some hurdles in the adoption period, but this was largely due to our team and taking time to learn a new program. Honestly InfoTrack has made it as seemless as they can, in my opinion, but we did have some staff who struggled with the switch for a month or two. However, customer service was routinely available and eventually we got everyone up to speed. **What problems is InfoTrack solving and how is that benefiting you?** InfoTrack has greatly improved the accuracy, timeliness and experience of eFiling and eFiling charges. ### 44. InfoTrack makes filings so much easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about InfoTrack?** I like that InfoTrack syncs with Smokeball and automatically applies the filing expense directly to each matter. **What do you dislike about InfoTrack?** If there's a credit for filings that did not go through, those are not automatically applied to the client's matter **What problems is InfoTrack solving and how is that benefiting you?** Client expenses are applied in a timely basis for client billing. ### 45. Most comprehensive search and certificate provider **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Conveyancer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2019 **What do you like best about InfoTrack?** Infotrack is an excellent search and certificate provider utilised by our firm. The ability to be integrated into our practice management software and automatically create disbursement billing is extremely helpful in such a time focused occupation.Customer service is fantastic. Any issues with the certificates are always rectified almost immediately. **What do you dislike about InfoTrack?** Due to the pre-filled nature of the Infotrack searches through out practice management software it can be hard to distinguish between various properties while ordering the certificates. **What problems is InfoTrack solving and how is that benefiting you?** Infotrack is extremely efficient in providing the searches and certificates which in turn allows us to create documents much quicker for clients. This has had a wonderful effect on our turnaround times for certain matters. ### 46. Legal Practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about InfoTrack?** Quick and easy to use. Integration with LEAP software **What do you dislike about InfoTrack?** Differences between 'estimated' delivery times and actual delivery times **What problems is InfoTrack solving and how is that benefiting you?** allows quick and easy creation of documents ## InfoTrack Discussions - [What is InfoTrack used for?](https://www.g2.com/discussions/what-is-infotrack-used-for) - [View InfoTrack pricing details and edition comparison](https://www.g2.com/products/infotrack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+23%3A19%3A32+-0500&secure%5Bsession_id%5D=87ab5923-2462-431e-b3b6-11012b8cad52&secure%5Btoken%5D=264b3b0e969de099071995d68e47746aa3a1ed7fef9c3ffd635287f5838fe4cc&format=llm_user) ## InfoTrack Integrations - [Smokeball](https://www.g2.com/products/smokeball/reviews) ## InfoTrack Features **Platform Additional Functionality** - Payment - Portal **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making **Platform Basics** - Interoperability - Document Storage - Document Research and Retrieval **Content Management** - Document Management - Calendar Integration - Workflow **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - E-Filing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top InfoTrack Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (990 reviews) - [Smokeball](https://www.g2.com/products/smokeball/reviews) - 4.7/5.0 (379 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (353 reviews)