---
title: Infoset Reviews
meta_title: 'Infoset Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Infoset works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 14
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Infoset Reviews
**Vendor:** Infoset  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 14
## About Infoset
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.



## Infoset Pros & Cons
**What users dislike:**

- Users face **integration challenges** when using Infoset with existing systems, complicating their overall experience. (1 reviews)
- Users find **customer support to be poor** , with slow and unhelpful responses complicating their overall experience with Infoset. (1 reviews)
- Users find **poor reporting** complicates data validation, especially with complex data sets, resulting in quality concerns. (1 reviews)
- Users find the **steep learning curve** of Infoset challenging, particularly with complex data validation and quality issues. (1 reviews)


## Infoset Discussions
  - [What is Infoset used for?](https://www.g2.com/discussions/what-is-infoset-used-for)

- [View Infoset pricing details and edition comparison](https://www.g2.com/products/infoset/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A12%3A26+-0500&secure%5Bsession_id%5D=0e38bad7-4318-4167-956d-1674ac5c277d&secure%5Btoken%5D=523f791b9846afe07116653aaea51a18f13855a298ab71b1e68eb197438154eb&format=llm_user)

## Infoset Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Infoset Alternatives
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)