Infor HR Service Delivery Reviews & Product Details

Case Management allows both HR and the employee to track their questions/issues/submissions, so that we all have the same information. It creates a history, a story - and anyone can always refer back. Review collected by and hosted on G2.com.

At the current moment, there's not much to dislike. Everytime we have a suggestion, Infor has been able to implement it. Our newest suggestion is to be able to format the text in the notes and resolution to the employee. Would help to be able to bold or higlight or bullet. Especially if we are to use the Resolution Template. If we could hightligh areas where the agent needs to change wording that meets the particular scenario with a person before closing a case - that would ensure that the right answer is being provided. Review collected by and hosted on G2.com.

Each case submitted to our HR team lends in giving us an idea of what is going on with our Employees without us having to be in the trenches, so to speak. It also assists us in ensuring that proper policies and processes are being documented and followed for consistency and accountability. Review collected by and hosted on G2.com.

I honestly cannot think of one; well maybe just reminding our employees that they too can see the history of their interactions with HR (e.g. the same question asked year after year) Review collected by and hosted on G2.com.

I suppose if you're using the Total Rewards feature without any customization, it would probably be fine. Review collected by and hosted on G2.com.

Difficult to customize. Particularly if importing data that is not already in Infor. Data upload process is cumbersome and SLOW. Review collected by and hosted on G2.com.

INFOR provides the option of having this site on your mobile phone for those times you are at an offsite location. Review collected by and hosted on G2.com.

The only downside is remembering the codes Review collected by and hosted on G2.com.

Both Knowedgebase and Case Management is very easy to use. KB - Its like using a textbook, and turning the page, all the content is there. CM - the search functinality on cases, prefilled cases and also prefilled templates are a win win. Review collected by and hosted on G2.com.

I would say having more control over the edits that i need to make in the Headers and Sections. Review collected by and hosted on G2.com.

For some modules, it is the ease of access. Some are straightforward and once built, you can use the product very easily. There is a possibility for a lot of customization of the product. Talent modules, absence management, benefits are all configurable in 1 system. Review collected by and hosted on G2.com.

The complexity is a lot. not everything is straightforward. you need someone who knows SQL to do a lot of configuration is needed. The support from infor takes a lot of time and they are not easily available. They hand the projects over to 3rd party consultants and you have to spend extra money for their support. Many additional products such as BIRST, ION desk are tough to configure in the delivered state. Review collected by and hosted on G2.com.

Employee procedures are well-designed and simple to utilize, and the self-service user interface is great. No further software is required. And it helps recruit the employees, update their payroll, and onboard. Review collected by and hosted on G2.com.

Everything is available, but efficiency is not. But I found this software to user friendly but the server is a bit slow sometimes. Review collected by and hosted on G2.com.

IT IS THE EXCELLENT SERVICES PROVIDER SOFTWARE TO EMPLOYEES AS WELL AS RECRUITER IT AS THE OVERALL SOLUTION, OF HUMAN RESOURCES PLAN, IT HELPS WITH RECRUITING EMPLOYEES, PAYROLL, BENEFITS, AND ALL OVER CYCLE REGARDING ONBOARDING Review collected by and hosted on G2.com.

I find it a bit undecent, but overall, I love relationships with infor HR because it helped our organizations in hr solutions Review collected by and hosted on G2.com.

the system helped me in managing the hr daily process in effective way Review collected by and hosted on G2.com.

there is nothing to dislike in the software Review collected by and hosted on G2.com.

The self-service user interface is excellent, and the related workflows for employees are well constructed and easy to use. The FAQ and Knowledge based is very useful and reduces the spent time of HR. Review collected by and hosted on G2.com.

User Interfaces, Knowledge-based and most importantly the online services that offer by this Review collected by and hosted on G2.com.