Infor CloudSuite Customer Relationship Management (CRM)
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Infor CloudSuite Customer Relationship Management (CRM)
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3.2 out of 5 stars
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Infor CloudSuite Customer Relationship Management (CRM) Reviews & Product Details - Page 3

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Infor CloudSuite Customer Relationship Management (CRM) Overview

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What is Infor CloudSuite Customer Relationship Management (CRM)?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Infor CloudSuite Customer Relationship Management (CRM) Details
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Infor CloudSuite Customer Relationship Management (CRM) Community
Languages Supported
German, English, French, Italian, Russian
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Product Description

With Infor CRM, connecting with your customers is easy, engaging, and affordable. From tracking prospect calls and meetings, to updating sales forecasts, it's all readily available for you and your team - both in the office and in the field.

How do you position yourself against your competitors?

Infor CRM offers the most flexible and comprehensive pricing options in the market, allowing Infor CRM to consistently be the lowest TCO solution. Offering full license flexibility with Cloud, on-premise, and traditional licensing, Infor CRM uniquely gives users a choice of named, concurrent or a mix-and-match option to truly fit your needs. In 2013, Infor CRM introduced “Mobile-Only” pricing at 40% off the normal user price as part of our “Mobile First” strategy. Infor CRM offers industry leading front-office and back-office integration and configuration capabilities with the ability for CRM to be embedded inside Microsoft Outlook and Gmail, bringing CRM inside the applications users know and love. With a mobile platform that sits on top of REST-based API, Infor CRM delivers an adaptive architecture to deliver purpose-built apps to CRM users.

Seller Details
Seller
Infor
Year Founded
2002
HQ Location
New York
Twitter
@Infor
18,941 Twitter followers
LinkedIn® Page
www.linkedin.com
21,238 employees on LinkedIn®
Phone
800-260-2640
Description

Infor is a global company that offers robust and scalable end-to-end software solutions that are industry-specific, cloud-based, data-driven, and designed to help organizations meet present and future challenges in an era of rapidly evolving technology. Infor is dedicated to collaborative partnerships, helping forward-thinking organizations become what they need to be as emerging technology continues to drive the way success is achieved locally and around the globe.

Aaron S.
AS
Overview Provided by:
Aaron Stein
Demand Gen | Digital Marketing | Product Marketing

Recent Infor CloudSuite Customer Relationship Management (CRM) Reviews

SUMIT G.
SG
SUMIT G.Mid-Market (51-1000 emp.)
5.0 out of 5
"infor sun systems"
infor Sun System we used for accounting purposes , user friendly option , much detail concept
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Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"infor great for CRM"
its easy to log in anywhere and keep my customers satisfied.
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HI
Hector I.Mid-Market (51-1000 emp.)
5.0 out of 5
"It was a great experience."
Infor CloudSuite CRM is very helpful in growing businesses.
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Infor CloudSuite Customer Relationship Management (CRM) Media

Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Account Timeline)
One consolidate and easy view of your account history witin Infor CRM.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Lead Detail)
Everything you need to know about your leads is right in front of you within Infor CRM.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Welcome Screen)
As you enter Infor CRM, you're presented with everything you need to organize your day, including key opportunities, activities, lead metrics, and more in this fully customizable dashboard.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Login Screen)
Infor CRM Mobile provides you easy access to your CRM data, anywhere, anytime.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Opportunities)
All opportunities at a quick glance, including key performance indicators (KPIs), and all relevant opportunity details.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Account Detail and Activities)
A quick view of account details with quick actions for scheduling an activity and adding relevant notes, this view will keep you fully functioning in the field and keep all data updated in real-time.
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75 Infor CloudSuite Customer Relationship Management (CRM) Reviews

3.2 out of 5
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75 Infor CloudSuite Customer Relationship Management (CRM) Reviews
3.2 out of 5
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Infor CloudSuite Customer Relationship Management (CRM) Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Infor CloudSuite Customer Relationship Management (CRM)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JS
Customer Service Representative
Consumer Goods
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

I like the ease of connecting with my managers and seeing my schedule 24/7. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

I dislike the different format views depending on which link you use. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

Definitely give it a try. I like it a lot. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Bringing employees and managers together and increasing communication, scheduling flexibility, etc. Review collected by and hosted on G2.com.

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Verified User in Environmental Services
AE
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

We stopped updating the versions, as they never fixed what should have been fixed on the releases, so we vowed to not pay them any more money. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

It holds our customer data. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

There are many different functions. You can see as little details as you want or as much as you need. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

I use Infor to pull date and analyze it to improve operational efficiencies. Review collected by and hosted on G2.com.

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Mark Perone - R.
MR
Business Solution Architect
Information Technology and Services
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

Understand the internal purpose of CRM as a tool to execute Marketing, Sales and Customer Service processes. Take the time to learn the features of each module and design responsibilities to linear workflow. The best deployments have incremental growth plans and CRM associated goals supported by data found in the CRM. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service. Review collected by and hosted on G2.com.

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AT
Director of IT
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

The web capability for contact management is easy to use and simple to understand. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

The graphical interface is not flexible enough. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

We are tackling our telemarketing campaign with this system, to be able to manage a lot of contacts and keep everything up to date, even for email blasts. Review collected by and hosted on G2.com.

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Verified User in Defense & Space
ED
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Decent tool with average customer information tracking but lacks bells and whistles of other software Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

In needs more service support capabilities to truly be a perfect solution for most businesses. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

Take your time and ask for in depth demos to make sure it is what you need. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Tracking opportunities for our sales department. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

The ability to hold a wide range of data. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Correcting or updating information could be easier. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

Stay on top of updating accounts. Make sure to have accounts closed out so there is not a large quantity to close at a later date. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Running reports to collect close ratio information. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Good solid CRM captures lead, prospect, opportunity, contact and account information. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Categories are siloed (different screens and menus for contacts vs. accounts). Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Comprehensive CRM functionality. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

The interface is intuitive, customizable and easy to use. Reporting is very good as well Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Tends to operate slower than I expected, esp when compiling reports, but that may be other factors. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

If you have a small-mid sized business, this is a good tool for keeping organized with both clients & prospects Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Managing prospect relationships effectively and efficiently to reduce sales cycle time. It is excellent at keeping a history of interactions and at calendar management. Review collected by and hosted on G2.com.

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Verified User in Events Services
UE
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Infor CRM is great for creating a database of vendors and clients. I use it to look up types of vendors in an area, which saves me time. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

I wish it were easier to reduce clutter in CRM and combine entries when a vendor has different managers for different cities. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

I spend less time on google looking for vendors, especially since I can go into CRM and see notes on the experiences of other coworkers with particular vendors. Review collected by and hosted on G2.com.

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Infor CRM Categories on G2
CRM
CRM

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