--- title: Infor Customer Relationship Management (CRM) Reviews meta_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 82 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews **Vendor:** Infor **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 82 ## About Infor Customer Relationship Management (CRM) Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. ## Infor Customer Relationship Management (CRM) Pros & Cons **What users like:** - Users value the **easy accessibility** of Infor CRM, ensuring customer satisfaction from anywhere. (1 reviews) - Users appreciate the **ease of scheduling** sales calls with the integrated calendar feature in Infor CRM. (1 reviews) - Users appreciate the **easy navigation** that allows seamless login and enhances customer satisfaction. (1 reviews) - Users value the **user-friendly login experience** of Infor CRM, enhancing customer satisfaction effortlessly. (1 reviews) **What users dislike:** - Users desire a **mobile app** for Infor CRM, highlighting the need for easier access while on the go. (1 reviews) - Users express frustration with the **slow loading times** , making navigation and tasks cumbersome due to excessive data. (1 reviews) ## Infor Customer Relationship Management (CRM) Reviews ### 1. Infor CRM has been a useful tool for our inside and outside sales team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** The application is intuitive - users find it easy to add and retrieve information. Also, the application is integrated with ERP, which eliminates duplicate data entry. **What do you dislike about Infor Customer Relationship Management (CRM)?** We are currently on the LAN version, and the integration with Infor ERP exists only in the Web version. This requires a major switch, although I'm not sure that's a bad thing - just a significant drain on resources. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Optimize the performance of our Inside Sales team. Increased communications between inside and outside sales. ### 2. A long time user of SalesLogix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** It is cost effective for those of us with a lot of concurrent users. **What do you dislike about Infor Customer Relationship Management (CRM)?** Too many clicks to do things on version 8.1 **Recommendations to others considering Infor Customer Relationship Management (CRM):** It is a cost effective solution and a better tool than Salesforce.com **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Sales - More and more of our sales people are becoming proficient and using it regularly. ### 3. Since Infor Aquired Saleslogix it is Amazing (Especially XBar for Outlook) **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan F. | Marketing Operations Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** The Infor "XBar", Infor's Outlook Integration, is one of the best new features since SalesLogix became Infor CRM and is one of the best Outlook integrations on the market. Infor has listened to their customer base and is putting in tons of time and resources into the product. Infor also has one of the very best (and easiest to use) mobile clients for mobile sales teams. **What do you dislike about Infor Customer Relationship Management (CRM)?** Infor CRM doesn't have as many integrations as Salesforce or SugarCRM. Also, Infor is harder to customize than Salesforce or Sugar. Some user may also find that Infor isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams. **Recommendations to others considering Infor Customer Relationship Management (CRM):** I recommend Infor for a wide variety of organizations with at least 10 salespeople. Especially mobile sales teams can benefit from things like a strong Outlook integration (XBar) and a uniform UI across Desktop, Tablet and Mobile. Infor also loops in really great quoting tools for the sales process. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We are solving problems among mobile sales teams and among teams with pour CRM user adoption. We have realized that the ease-of-use from Infor is extremely beneficial, especially to non-tech-saavy users. Infor CRM is also a great true sales tool. It has a very pipeline focused way of reporting and closing deals. It makes a salesperson's job a lot easier to have terminology that actually speaks to the sales process. ### 4. Infor B2B CRM Application Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** Application is easy to use/under friendly **What do you dislike about Infor Customer Relationship Management (CRM)?** Customizing fields to meet our business needs **Recommendations to others considering Infor Customer Relationship Management (CRM):** If CRM is in your business needs, definitely review this product **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Verifying every business entity has been communicated via person. Updated business contacts Better understand employer needs ### 5. A good way to organize my prospecting and record-keeping in one application **Rating:** 3.0/5.0 stars **Reviewed by:** Scott W. | Regional Vice President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** I like being able to attach documents. Our customized version allows me to view individual notes or scroll down through a continuous sales history, depending on what I want to do. When attaching doc's, I like being able to change the "description" so that the document name is easier to access within the contact record based on topic, while my general document storage is based first on the account name, then topic. Creating groups and associations lets me easily reference similar accounts meeting criteria that I define. Our customized version has a "description of business" window on the main contact window that is where I put my "crib notes" and important facts I want to easily reference, such as name pronunciation, what the company does, etc. - again user-defined. **What do you dislike about Infor Customer Relationship Management (CRM)?** Search function is a little clunky. Speed search will give you every instance of that word, but it's usually too much to be useful. If you want to search a person's name, you first have to select contacts, then lookup contact, and then define your term carefully or it won't register. If you input the first and last name and try to look up "name equal to", it won't find it because it only registers the last name. I've tried to do an eBlast using SLX but was unable to get it to work. I hate that the system crashes unless I use the Firefox browser. I much prefer Chrome or even I.E. I can't believe SLX chose not to support those browsers. I hate that I can enter a bunch of data, and if I have to change a window quickly, I lose everything unless I obsessively click the "save" icon all the time. Very frustrating. I dislike that I can't rearrange the toolbar that contains the Contacts, Activities, Attachments, etc. I should be able to rearrange them to suit my needs rather than some arbitrary configuration. I use 7 out of 18 tabs, and I have little or no use for the rest of them. Our company uses the Opportunity tab as the location from where we salespeople generate deal write ups - however this process is plagued with problems, for example how the deal write up is linked to the contact record. The buttons that define the deal stages are balky and don't always function correctly. Would prefer the ability to use fonts and colors to highlight my notes. This function existed in ACT but disappeared in Saleslogix. I've occasionally used the mobile version and find it difficult to manage. Hard to find what I need with a difficult-to-navigate interface. **Recommendations to others considering Infor Customer Relationship Management (CRM):** We beta tested this for over a year. I was one of a handful of "guinea pigs" elected to do this. Painful experience for me, but helped us to work out the bugs before deploying it across the company. Our backoffice people still aren't proficient with it, so we need to do a better job of bringing all users into the fold. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** The goal is to have one integrated application that lets the user take notes, manage customer interactions, arrange customer hierarchies, do emails, organize and link documents, schedule the calendar, etc. SLX does some of these functions well, others not so well or not at all. There's some overlap, but I still rely on Outlook as my primary calendar and email application and Windows Explorer as the best way to find a hard-to-locate document. . Overall, SLX is a lot better than just Outlook or ACT!, simpler to use than the Goldmine application I used with another employer - not sure if I like it as much as Salesforce. ### 6. Nine year user - I couldn't work without it **Rating:** 4.0/5.0 stars **Reviewed by:** Tonya P. | Sales Support Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** It is easy to organize your customers and easily edit dropdowns for coding. We also use the Swiftpage module to send multiple newsletters and eblasts while recording a note of the send in the contact record - the included opt out feature helps protect our email from getting blacklisted. The best feature for us is the ability to use tickets to create workflows and to generate visibility without documentation getting 'stuck' in someone's email. **What do you dislike about Infor Customer Relationship Management (CRM)?** You can't do zip code range searches (e.g. 40 miles of 42011), and there are some common sense groups that you can't make without creating joins (which I just can't figure out), such as associations. It would be great if we were able to have advanced customer hierarchies for CPG. For inside sales/telemarketing, I wish that activities could be sorted more, and that there were more options - almost like being able to create groups. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Really think about your process flow before setting it up. We have tons of modifications that have been developed over many years of use - some still work for us and some don't. There is data we wish we had tracked from Day 1 that we missed. Getting executive buy in is key - they need to help ensure usage and adoption or it just won't work. The web and mobile upgrades are really fabulous, but Infor has been really intuitive with how they have expanded the Outlook integrations - every user can utilize the data without getting hardly any 'CRM' training at all. Think outside the box - we've been told that we use InforCRM to manage workflows in ways that no one ever thought of, which is really neat. I am not in IR, but I would like to see more out of the box options, such as ERP integration, and a way to more easily integrate with portals and online store platforms - we embrace the 'one stop shopping concept' and would have more adopters if integrations were easier. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Time savings, visibility, improved communication, better customer service. The key for me is being able to track current tasks and projects while assigning work to others, and being able to check the status instantly. We have developed processes to use InforCRM to communicate batch orders rather than individual data entry, and to transfer order pick tickets without using email. ### 7. Infor CRM has grown with us as we have grown **Rating:** 3.5/5.0 stars **Reviewed by:** Simon S. | Director, Enterprise Applications, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** We look at Infor CRM as a platform as opposed to an application. Our business loves that we can build pretty much anything they need within the application. Because this is an in house solution for us, we can make customizations without having to pay a third party. We have also found that Infor CRM has kept up changes in technology by introducing mobile and web versions of the application while still supporting their fat client. This allows us to keep our power users happy internally, but get critical information into the hands of our sales force using a slimmed down web version. **What do you dislike about Infor Customer Relationship Management (CRM)?** First and foremost, we have not been able to get over the name change. SalesLogix was a great name. Overall the application has worked very well, but there are instances where support lacks. For example, the web client was rolled out with inadequate documentation. We spent a lot of development cycles trying to learn how the application worked instead of just reading about it. I would also like to see an upgrade path from the fat client to the web client. While we have built new pages with less data, we are now in a position where we have to maintain both versions. At some point we would like to only run the web version of the application but this will require a tremendous amount of work unless a migration tool is provided. **Recommendations to others considering Infor Customer Relationship Management (CRM):** There are several big name hosted CRM applications out there. They offer a lot of great functionality and some bells and whistles that Infor CRM does not have. However, one really needs to understand the total cost of ownership especially if you have an organization that wants your CRM application to be customized to how they do business. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We use Infor CRM to record our interactions with our customers for all of our products and services. The main benefit that we have realized is that we have a very high adoption of the product. There are two reasons. First, the application is very intuitive and easy to use at a variety of levels. Second, developing new functionality is fairly easy which allows us to keep the application relevant and get needed features into the hands of our users in a timely manner. ### 8. Different Owner Same Great Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Rich E. | Application Development Manager, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** The strength in the Infor CRM product(SalesLogix) is and has always been the flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. Thir long range goals of providing an application that can be accessed in a variety of different ways has always made this a superior product for people who don't have a cookie cutter business. **What do you dislike about Infor Customer Relationship Management (CRM)?** If I were to complain about the product it would be address the Hotfix and upgrade capability of the application. Infor comes out with HF and service patches at a quick pace which doesn't allow a large organization as mine to move as quickly as they do. **Recommendations to others considering Infor Customer Relationship Management (CRM):** The base product is strong and very flexible. The capability exists to mold the application to fit your needs. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We have been in the process of sun setting 16 different sales systems into 1. The application has provided us the basis for everything moving forward. The next phases involve integration into our Master Data Model, and providing a full 360 degree view of clients and sales people. ### 9. Great functionality, but cloud is slow and doesn't always work properly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is great. A skilled user (non-IT) can pull a lot of complex information. This allowed me (a non-IT user) to create useful dashboards for our sales people to easily see relevant data. It's great because users know what they want to see so having them able to get it themselves instead of waiting on IT to do it for them is really helpful. Plus, it's not just pulling a simple list. I haven't seen any other program with as sophisticated grouping options as this program offers. We also track capital equipment and the asset system is much more robust than other products. We like how you can add products to a sales opportunity and convert them to assets when the sales is won. **What do you dislike about Infor Customer Relationship Management (CRM)?** It is slow on the cloud and somethings don't always work properly. We've tried putting every single person on the same operating system, same exact browser and still had some people have issue with the desktop integration sometimes working and sometimes not working. It makes sense if something never works, but is really annoying when sometimes it does and sometimes it doesn't. There doesn't seem to be reason why. It's very frustrating. We've also upgraded our networks internally and externally to have a fast connection, but it still is slow. We previously used the LAN version which didn't have any speed issues. Sometimes it is quick, but sometimes it can really hang. I really like what the software can do, when it actually does it. **Recommendations to others considering Infor Customer Relationship Management (CRM):** I think the move to the cloud has tested our patience with SalesLogix/Infor CRM. Although our sales people really appreciate the better accessiblity on the road, the speed and issues we've had with things working properly have been a strong drawback to the system. If anywhere accessibility isn't an issue, than I'd recommend the LAN version before the cloud version. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Our primary purpose of this software is be an aid to sales people in tracking sales opportunities. We also use it to store information about capital equipment owned by our customers that is used in the Ticket process. In addition to Tickets we also use it for tracking marketing activities. The campaigns allow us to easily see which events have been most profitable. It's also helpful to simply keep track of the activities required for carrying out those events. So it has been useful for Sales, Tech Support and Marketing. ### 10. Things are getting better...... **Rating:** 2.5/5.0 stars **Reviewed by:** John S. | Director of Telesales/Customer Service, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Prior to Infor acquiring Saleslogix I was not happy with the back end support and training materials availble from Saleslogix. Since Infor has taken over they seem to be really working hard to improve this. For the short time that Infor has had this CRM program I have noticed a substantial effrot being made to improve things. As a company, Infor has impressed me tremendously. I will hold my grade/review for the CRM itself to a Neutral rating in hopes that Infor will continue to improve. **What do you dislike about Infor Customer Relationship Management (CRM)?** Back end (admin ) work needed to make changes to the system. Outlook integration has been spotty at best Over all look and feel of product was dated **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Account & lead management for Telesales group. ### 11. Basic CRM moving away from tradional customer base **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Does basic CRM funtions really well. SDATA API is easy to use to connect to external applications. **What do you dislike about Infor Customer Relationship Management (CRM)?** Very hard to move customizations between versions. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Make sure that you are aware of the impact of upgrades on your customizations. Ask about the future direction. This product has changed hands twice in the last few years. Check Infor's commitment to this product. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Give us a complete customer database for Marketing and tracks activity for Sales People ### 12. Infor CRM has many mobile options **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** I like that you can use the mobile app through most smart phones and through your company's VPN. Its easy to navigate and find appropriate contacts. I also like the Outlook integration and how the program can hold e-mails, pdf's, and other attachments. **What do you dislike about Infor Customer Relationship Management (CRM)?** I dislike the installation process. The program itself is hard to add users or change a username. The database on some laptops becomes corrupted when you simply change the name of your computer. This crashes the local CRM and cause major issues with the installation process even after you remove the application and re-install. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Its a great product but you will have to get IT involved. Its a tough experience working with the ADMIN tools and computer installations. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We are able to get up to date contact info and use the program anywhere in the world. ### 13. Infor Saleslogix CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor SalesLogix CRM is the easiest to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, Marketing Automation, Customer Service and Support Automation. Infor SalesLogix comes standard with Infor Mobile CRM, Website Lead Capture, and 100/GB of Storage per 50 users. Infor SalesLogix is more comparable to Salesforce.com Enterprise at roughly 30% - 50% the cost. **What do you dislike about Infor Customer Relationship Management (CRM)?** I would like to see basic e-mail Marketing integrated into the standard offering, upgrade dashboard visualization and more effort to build a Ecosystem of add-on product and industry products. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Make sure Infor SalesLogix is one of the top three (3) vendors you will evaluate during your selection process. Don't be taken in by brand name only. User Adoption is key to a successful implementation. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor SalesLogix CRM helps me streamline my business by bring all leads and customer data in one repository that I can share with my partners, staff, and clients. Infor Saleslogix Sales Process Automation on-boarding new marketing and sales much faster, thus reducing their time to bring value to my organization. ### 14. Not for our industry **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Not very much. Personally, I think SLX is a terrible system. They're trying to shove too much into it. **What do you dislike about Infor Customer Relationship Management (CRM)?** Its very clunky, overloaded to bells and whistles that don't always work. Outlook intergration is terrible at best! **Recommendations to others considering Infor Customer Relationship Management (CRM):** Keep looking! Or, at least take a good and long test drive. It has been a nightmare for us, in time and money. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** None, it has created more problems than it has solved. ### 15. Infor Turn SalesLogix to a competitive CRM again **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor CRM has make one of the fastest turnaround i have ever seen. They quickly rollout a new look and feel which is clean and simple to use. Everything is one click making it the easies product to use. Best features include: Xbar the best outlook integration i have ever seen, clean mobile client, timeline view -- if you are visual this gets you a quick summary of activity history and sales process tool which make sales activity tracking very easy **What do you dislike about Infor Customer Relationship Management (CRM)?** Still needs work on workflow and ability to upgrade **Recommendations to others considering Infor Customer Relationship Management (CRM):** Get a view of their roadmap. They have a lot planned for the next 12 months which makes it a significant player in the CRM space. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Opportunity tracking, customer service, campaign management and lead tracking. ### 16. Powerful CRM tool. Especially the mobile access and Microsoft Outlook add ons available. **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl B. | Customer Care Manager, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Easy look ups, sorting and filtering features, and ability to manage my Customer data. **What do you dislike about Infor Customer Relationship Management (CRM)?** The only thing that I dislike is the small print of the database. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Easy access and management for our sales staff on the road. ### 17. Moved from SalesForce to Saleslogix (now infor CRM) **Rating:** 4.0/5.0 stars **Reviewed by:** Penny B. | Senior Account Manager, Commercial Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** This CRM is so easy to use and learn. The group reports are very easy to generate and the flow of information makes sense. **What do you dislike about Infor Customer Relationship Management (CRM)?** Totally dislike the ability to modify page layouts without a business partner. Something as simple as adding a field or changing a layout is costly. **Recommendations to others considering Infor Customer Relationship Management (CRM):** I would recommend Infor - but it would be great if you had an internal developer to help keep the costs down on page layouts. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Keeping regions separated is much easier and figuring out where a new sales team can be utilized. ### 18. Infor CRM has phenomenal customer service. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** The best part of Infor CRM is their customer care team willingness to help and knowledge they share. **What do you dislike about Infor Customer Relationship Management (CRM)?** The thing i dislike most is the ability to change settings in the program that make more sense for our company. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Make sure to keep up to date on training, there is always something to learn. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Our business objective is to track our customers and manage our accounts more efficiently. We have realized we have a high penetration and continuously growing with our success. ### 19. Glad we upgraded Infor CRM - Happy Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** - The lead system is awesome! (support is a lot better) - The marketing campaign - The ability to integrate to email **What do you dislike about Infor Customer Relationship Management (CRM)?** Not an efficient way to send out marketing campaigns (i.e. print fulfillment) **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Not solving any particular business issues. Benefits we've realized are more efficient lead tracking as mentioned above. Increased bookings with all the new features. ### 20. Disappointed **Rating:** 1.5/5.0 stars **Reviewed by:** Jeff P. | Sales Manager, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Infor Customer Relationship Management (CRM)?** Customizable features and the XBar Outlook mail feature **What do you dislike about Infor Customer Relationship Management (CRM)?** Visibility among users, issues with upgrades and browsers **Recommendations to others considering Infor Customer Relationship Management (CRM):** Hire an Administrator just for SaleLogix **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Greater follow-up/task scheduling than with previous CRM. ### 21. Our Journey with SalesLogix CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2014 **What do you like best about Infor Customer Relationship Management (CRM)?** We've been able to tailor SalesLogix information capture and extraction to match our business rhythms very effectively over the last 15 years, growing with the product. We're pleased with the web and mobile capabilities we're now offering our teams, and like the option to host the system internally to manage our own risk for vulnerabilities. **What do you dislike about Infor Customer Relationship Management (CRM)?** It's been a long wait to get to where Swiftpage is now with valuable investment in the product--Sage was letting SLX languish a bit with their other products getting more attention and funding. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Look at the Swiftpage roadmap for SalesLogix to understand where the product is going. And consider employing the mobile capabilities--the HTML5 client is rather easy to add to your use of SLX, and it's a rather full-featured solution. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We use SLX heavily to track opportunity information but are more slowly growing into the more traditional contact, account, and activity management functions. ### 22. Custom Only **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2014 **What do you like best about Infor Customer Relationship Management (CRM)?** Once you get to know the system is is easily navigated. **What do you dislike about Infor Customer Relationship Management (CRM)?** Every functionality that you really need is a custom build. Not many usable features come out of the box and the more customazations you make the more errors you get **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** n/a ### 23. Saleslogix...... Potential but just not there yet **Rating:** 2.0/5.0 stars **Reviewed by:** Cory M. | Chief Visionary, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** Saleslogix is extremely customizable. This is beyond the leading factor for selecting this product. The mobile client is also very fast and doesn't require a special app to work on iPhone, iPad and related. **What do you dislike about Infor Customer Relationship Management (CRM)?** Well when I purchased and implemented this product (moving from SageCRM) it's a lot more difficult than average product to get rolled out for the on-premise version. Requires too many separate applications to configure (admin, architect, application architect), wayyyyy behind in integrating with other web apps that have become standard, outlook integration is poor and have to look to a third party for decent tool. Web client is buggy at times. I do not use LAN Client as the method of database connection is old and dated along with look and feel. Poor on advanced workflow as well as found I. sageCRM. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Well this is tough..... I'm hoping with recent purchase by SwiftPage and roll out of Saleslogix 8.1 they can address some issues to become a player in SMB market. They have to shake how this product was under developed and gain market share which keep the product cutting edge. ### 24. SalesLogix is a very good, highly customizable and reliable CRM that lacks a bit in looks department **Rating:** 4.5/5.0 stars **Reviewed by:** Elaena B. | Sr. Programmer Anlyst, Investment Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** I work on SalesLogix LAN Client as a developer and unlike many CRMs around today, it is very customizable. The development environment is well structured and the implementation process is structured in a way that can keep things organized and keep roll-outs quick and easy. The Architect offers its own versioning and that is it a nice feature. Other than the “old Windows” look of the client application, if you don’t like anything about it you can change it. **What do you dislike about Infor Customer Relationship Management (CRM)?** The biggest complaint from our users has been the “old Windows” look of the LAN Client application. For those reading this review, I have to say that our SalesLogix is running in Citrix with Themes turned off, so the user gets the ugliest version of the look of the application possible. If you run it as a local client on Windows 7, it doesn't really look that bad at all. **Recommendations to others considering Infor Customer Relationship Management (CRM):** SalesLogix is a good, solid, very customizable CRM that has served our company well for 12 years. If the needs of your business are not “standard” and you are not going to be happy with something that just lets you add Accounts and Contacts, or is “configurable, but not customizable”, then SalesLogix is the CRM for you. We have modified everything including managing the build it security to grand users access on the fly based on their role on a project and it’s been working great. ### 25. 1 instance, 12 custom created business units, data locked in silos, inconsistent processes. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** This is a hard question to answer. Due to the historical context in which our business units have custom created & deployed their "silos" of SLX to fit their own business needs, this has resulted in great growing pains from a centrally-led governance perspective. **What do you dislike about Infor Customer Relationship Management (CRM)?** I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users. **Recommendations to others considering Infor Customer Relationship Management (CRM):** SLX was recently purchased by SwiftPage, which is (to my knowledge) an email marketing company. It appears that SLX will be moving away from sales process and pipeline management to more of a traditional CRM platform that weighs heavily in on marketing initiatives. ### 26. What a dinosaur **Rating:** 1.0/5.0 stars **Reviewed by:** Winston K. | Ruby on Rails Web Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** It gets the job done... eventually. **What do you dislike about Infor Customer Relationship Management (CRM)?** Part of my problem with this software is my employer's implementation of it. You have to use the Windows remote desktop to log into this thing, so you essentially can't log into it from your own computer. It's slow. Logging emails is a pain, and when you do log them they are in plain text. I have to like it because a lot of stuff I use is in it, but that's about it. **Recommendations to others considering Infor Customer Relationship Management (CRM):** It might have been awesome CRM software 10 years ago, but in this day and age there are better packages out there. ### 27. An Old System with Outdated Thinking **Rating:** 0.5/5.0 stars **Reviewed by:** Josh H. | Director of Lead Lifecycle Management, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** The system seemed customizable to our particular business. **What do you dislike about Infor Customer Relationship Management (CRM)?** Terrible, non web interface. The desktop app was slow, requiring VPN access to the UK just to use it. Since the system was self-hosted and separate from the rest of the firm's systems, there was simply no coordination. The system was in the UK, making it absurdly slow for US users. It was not intuitive at all and I was unable to see my own pipeline or do simple searches. **Recommendations to others considering Infor Customer Relationship Management (CRM):** It's about the Cloud. Don't get an on-site install! ### 28. SalesLogix 7.5 Web Version **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** The ability to customize SalesLogix to meet our business process needs. Our programmer has done a wonderful job customizing the interface to be user-friendly as well as productive in mining information useful to many departments. **What do you dislike about Infor Customer Relationship Management (CRM)?** Standard look up feature is less than intuitive. Adding new contact & account records had too many layers to complete data entry. We have created our own interface with a single layer of all fields to be completed. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Excellent CRM resource for sales and marketing departments of large companies. ### 29. Old CRM, not really a contender nowadays **Rating:** 0.5/5.0 stars **Reviewed by:** Kryz O. | Global Partner PreSales and Technical Enablement , Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2012 **What do you like best about Infor Customer Relationship Management (CRM)?** Used to be one of the best CRMs around, however today, there is nothing unique are sexy about it. **What do you dislike about Infor Customer Relationship Management (CRM)?** The UI looks old and windows 3.1ish. Very clunky. the generation of reports look really poor. Graphs look really amateurish compared to SFDC or other CRMS reporting. Sage is no longer developmeing as they are driving SageCRM **Recommendations to others considering Infor Customer Relationship Management (CRM):** If you are look to get a CRM from scratch, look at either a SAAS offering, or go down the route of SAGE CRM at least. This product is not really being developed any more by Sage. ### 30. Scalable CRM solution from Sage **Rating:** 4.0/5.0 stars **Reviewed by:** Paul I. | Adobe Express Global Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** The multiple deployment options are great - iPad, mobile etc. - to be fair, this is what one should expect these days. Charts and dashboards are intuitive and similar in nature of what you see with MSCRM. There is a great community for SalesLogix with many companies having implemented it. Available in the cloud or on-premise. **What do you dislike about Infor Customer Relationship Management (CRM)?** I'm not mega keen on the look and feel, although this is more up to date than other reviews have suggested. **Recommendations to others considering Infor Customer Relationship Management (CRM):** The product is aimed at the upper mid market, up to 2000 users. Consider how much integration you need. ### 31. No Thank You ... **Rating:** 2.0/5.0 stars **Reviewed by:** Peter B. | Director, Enterprise Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2012 **What do you like best about Infor Customer Relationship Management (CRM)?** Not much here, but honestly, I have not used in over 6 years. It is good for very, very small business CRM, but that's it. **What do you dislike about Infor Customer Relationship Management (CRM)?** UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Unless you get it for free, I do not recommend. Understand that I do not know if things have changed in 6 years, but I know that one of my former employers have moved off the system. ### 32. Support was great product was very unstable and temperamental **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2013 **What do you like best about Infor Customer Relationship Management (CRM)?** The general overall ease of administration is fairly straight forward. **What do you dislike about Infor Customer Relationship Management (CRM)?** I dislike that there are two different logins for the system. There was the AD integrated login and authentication as well as the SLX authentication. This had a tendency to confuse the end users. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Standardize and use only one of the authentication methods, probably the SLX only authentication method. This can and will probably cause issues when they change their computer passwords, and will probably cause the sales staff to complain about having to remember another login and password. ## Infor Customer Relationship Management (CRM) Discussions - [Do we have the ability to track and audit field entries?](https://www.g2.com/discussions/tracking-auditing) - 1 upvote - [Can we set user field/form level permission?](https://www.g2.com/discussions/user-permission) - 1 upvote - [What are our options for deploying Infor CRM?](https://www.g2.com/discussions/deployment-1d805847-d6eb-4bcf-84b7-66dadb66a121) - 1 upvote - [How Does Data Security Work?](https://www.g2.com/discussions/data-security-1033188e-d073-4f63-9f2e-bcb1a1456153) - 1 upvote - [How intuitive is the user interface?](https://www.g2.com/discussions/user-interface) - 1 upvote - [View Infor Customer Relationship Management (CRM) pricing details and edition comparison](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+21%3A47%3A34+-0500&secure%5Bsession_id%5D=7367ca4a-127e-4dd5-99ca-45e1ea22f0ad&secure%5Btoken%5D=869c33b70289c3207f02632b766d8f2f9cde822485af798c933a4e9379090ef9&format=llm_user) ## Infor Customer Relationship Management (CRM) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Infor Customer Relationship Management (CRM) Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,683 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,297 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,840 reviews)