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Infor CloudSuite Customer Relationship Management (CRM)
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Infor CloudSuite Customer Relationship Management (CRM)
By Infor
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3.2 out of 5 stars
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Infor CloudSuite Customer Relationship Management (CRM) Reviews & Product Details

Editadmin
SP
Software Engineer
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

It improved our customer relations or service. It improved our supplier relationships. Enhanced decision making. Created internal efficiency. Helped to turn the prospect to potential customer with regular follow up. Review collected by and hosted on G2.com.

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Infor CloudSuite Customer Relationship Management (CRM) Overview

Editedit
What is Infor CloudSuite Customer Relationship Management (CRM)?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Infor CloudSuite Customer Relationship Management (CRM) Details
Discussions
Infor CloudSuite Customer Relationship Management (CRM) Community
Languages Supported
German, English, French, Italian, Russian
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Product Description

With Infor CRM, connecting with your customers is easy, engaging, and affordable. From tracking prospect calls and meetings, to updating sales forecasts, it's all readily available for you and your team - both in the office and in the field.

How do you position yourself against your competitors?

Infor CRM offers the most flexible and comprehensive pricing options in the market, allowing Infor CRM to consistently be the lowest TCO solution. Offering full license flexibility with Cloud, on-premise, and traditional licensing, Infor CRM uniquely gives users a choice of named, concurrent or a mix-and-match option to truly fit your needs. In 2013, Infor CRM introduced “Mobile-Only” pricing at 40% off the normal user price as part of our “Mobile First” strategy. Infor CRM offers industry leading front-office and back-office integration and configuration capabilities with the ability for CRM to be embedded inside Microsoft Outlook and Gmail, bringing CRM inside the applications users know and love. With a mobile platform that sits on top of REST-based API, Infor CRM delivers an adaptive architecture to deliver purpose-built apps to CRM users.

Seller Details
Seller
Infor
Year Founded
2002
HQ Location
New York
Twitter
@Infor
18,949 Twitter followers
LinkedIn® Page
www.linkedin.com
21,238 employees on LinkedIn®
Phone
800-260-2640
Description

Infor is a global company that offers robust and scalable end-to-end software solutions that are industry-specific, cloud-based, data-driven, and designed to help organizations meet present and future challenges in an era of rapidly evolving technology. Infor is dedicated to collaborative partnerships, helping forward-thinking organizations become what they need to be as emerging technology continues to drive the way success is achieved locally and around the globe.

Aaron S.
AS
Overview Provided by:
Aaron Stein
Demand Gen | Digital Marketing | Product Marketing

Recent Infor CloudSuite Customer Relationship Management (CRM) Reviews

SUMIT G.
SG
SUMIT G.Mid-Market (51-1000 emp.)
5.0 out of 5
"infor sun systems"
infor Sun System we used for accounting purposes , user friendly option , much detail concept
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Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"infor great for CRM"
its easy to log in anywhere and keep my customers satisfied.
Read more
HI
Hector I.Mid-Market (51-1000 emp.)
5.0 out of 5
"It was a great experience."
Infor CloudSuite CRM is very helpful in growing businesses.
Read more
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Infor CloudSuite Customer Relationship Management (CRM) Media

Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Account Timeline)
One consolidate and easy view of your account history witin Infor CRM.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Lead Detail)
Everything you need to know about your leads is right in front of you within Infor CRM.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Welcome Screen)
As you enter Infor CRM, you're presented with everything you need to organize your day, including key opportunities, activities, lead metrics, and more in this fully customizable dashboard.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Login Screen)
Infor CRM Mobile provides you easy access to your CRM data, anywhere, anytime.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Opportunities)
All opportunities at a quick glance, including key performance indicators (KPIs), and all relevant opportunity details.
Infor CloudSuite Customer Relationship Management (CRM) Demo - Infor CRM (Account Detail and Activities)
A quick view of account details with quick actions for scheduling an activity and adding relevant notes, this view will keep you fully functioning in the field and keep all data updated in real-time.
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74 out of 75 Total Reviews for Infor CloudSuite Customer Relationship Management (CRM)

3.2 out of 5
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74 out of 75 Total Reviews for Infor CloudSuite Customer Relationship Management (CRM)
3.2 out of 5
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74 out of 75 Total Reviews for Infor CloudSuite Customer Relationship Management (CRM)
3.2 out of 5
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Infor CloudSuite Customer Relationship Management (CRM) Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Infor CloudSuite Customer Relationship Management (CRM)Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

sometimes it is taking a long time for things to load because there is so much data. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

able to keep all customer data in one single location and it makes my life so much easier. Review collected by and hosted on G2.com.

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HI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Infor CloudSuite CRM is very helpful in growing businesses. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Helps solve holding customer records. Review collected by and hosted on G2.com.

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Brenda T.
BT
Business Development Representative
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use! Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory. Review collected by and hosted on G2.com.

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Utkarsh T.
UT
Associate Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

It enables an employer to interact with their employee with the help of the platform to enable them to use the platform for any of their official needs related to leaves, personal information, payscale etc. Review collected by and hosted on G2.com.

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PA
Marketing and CRM Specialist
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

There are broad ranges of advantages that this CRM platform provides. If you are searching for a tool with the best communication services and the auto database recording feature then, this one is ready to serve you with all the quality attributes. Review collected by and hosted on G2.com.

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SUMIT G.
SG
Senior Accounts Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

infor Sun System we used for accounting purposes , user friendly option , much detail concept Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

complexity in some option no other dislike in option. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

its provides overall accounting book recording in the option easy to do work and reporting . Review collected by and hosted on G2.com.

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Kristine R.
KR
Regional Sales Director
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

I like the ease of use, organization and dashboard Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

I can't say I really dislike anything. Perhaps more options with reporting. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

I am able to review our sales for each market I am responsible for as well as my personal sales Review collected by and hosted on G2.com.

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YJ
System Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

It can accessible through mobile devices. Software shares same functionalty with mobile and windows. It is designed for large enterprises. It has many features. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Application is expensive for small scale company. It is complex to learn. The function, intergation and deployment of software is bit confusing to new a user. It is difficult to upgrade. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

It has great storage capability to hold all the information of company. Software quickly identify small issues to maintain smooth operation. This application also helps to manage many functions like financial and project management in accounting too. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

I like how you can view the ticket history on a client, which helps me prepare for my proactive outreaches. I can see what they called support for and the comments on ticket activities. Seeing notes from other team members is great for our collaborative effort to find the best solutions for our clients. Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Reports can be tricky in that they have a lot of steps. I usually have to request assistance from one of my senior colleagues that has more experience with reporting. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CloudSuite Customer Relationship Management (CRM):

Info CRM is an invaluable tool for serving our clients. It is a hub of information from multiple departments that focuses all of our energy towards the common goal of providing stellar customer service. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

We can track support tickets to ensure they receive follow-up promptly and nothing falls through the cracks. Seeing opportunities submitted and the notes from the assigned sales rep helps us to focus our efforts towards untapped upsell opportunities. Review collected by and hosted on G2.com.

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Verified User in Logistics and Supply Chain
UL
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Infor CloudSuite Customer Relationship Management (CRM)?

Great collaboration with system database. Real time data Review collected by and hosted on G2.com.

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

Refresh rate need to imrpove . Few operation takes time to open. Review collected by and hosted on G2.com.

What problems is Infor CloudSuite Customer Relationship Management (CRM) solving and how is that benefiting you?

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. Review collected by and hosted on G2.com.

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Infor CRM Categories on G2
CRM
CRM

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