InfoGenesis POS Reviews & Product Details

It is easy to use, very similar to others POS, people get use to it quickly. The backoffice is OK Review collected by and hosted on G2.com.

Not great integrations, and support is poor Review collected by and hosted on G2.com.

Ease of use. Interface appeal. Connecting is a breeze Review collected by and hosted on G2.com.

Unit hardware is dated. Card readers have issues and must be cleaned often Review collected by and hosted on G2.com.

Infogenesis was a great POS system to integrate things like room charges as a form of payment and also for splitting checks or quickly adding an item to ring in that may not have been prepopulated. I was a former AGM in a lounge/restaurant setting where I used InfoGen daily prior to moving my career into PM/Digital Marketing. Review collected by and hosted on G2.com.

Sometimes the employee card swiping would not function properly - for manager authorizations, etc causing a manual input. Not sure if that was a hardware versus software issue. Review collected by and hosted on G2.com.

Software is very detailed to use. Can produce some great reports to use. Best software to use in the hospitality business these days as it is structured around that market. Review collected by and hosted on G2.com.

One thing that I dislike is it is you have to get used to the software. At first time use it is not the easiest to navigate through. Overall great software just need to be easy to use. Review collected by and hosted on G2.com.

Infogenisis is a great POS system as is allows you to stay on the page after sending a ticket. I’ve used others where it closes and you have to log back in each time to do another task. I also like that you can use a credit card in the system as well as start running tabs. Review collected by and hosted on G2.com.

I’d rather use touch screen vs card log into the system. Review collected by and hosted on G2.com.

I like that you can do most of the scheduling and important actions in work on this. Review collected by and hosted on G2.com.

I dont like the amount of times it shuts down and sometimes does not reapond or do what you need it to do Review collected by and hosted on G2.com.

Easy enough to configure

Easy to use

Lots of options and configurations Review collected by and hosted on G2.com.

Doesn’t play too well with other systems including others from Agilysys

Can be quite buggy and slow Review collected by and hosted on G2.com.

This program is great for all level of users and easy to navigate. Review collected by and hosted on G2.com.

There are a few buttons that are repeat and not needed. Review collected by and hosted on G2.com.

Infogenesis is very user friendly. It is very easy to find what you need. New/unexperienced users are able to comprehend the software and easily figure it out. The graphics are great. Easy to identify the items you are searching for.

The left pane with the different tabs is very convenient. You can go from Home Screen to Tender screen in less than a second. Knowing where everything is located is beneficial for fast and easy transactions.

Also, when it comes to Tendering, it is very simple to process credit cards, room charge, internal tenders. You basically authorize and accept a credit card, room charge, etc. authorization. It is easy to correct a mistake if it made during this phase. The proper tools are provided for corrections: Void, Refund, Reopen a check. It is very convenient for the Guest to be able to have corrections made the same day of the transaction. Review collected by and hosted on G2.com.

The Electronic Journal used to be more detailed. It is understandable it has changed because of PCI compliance. It is a great to tool to understand what happens in the lifespan of a check.

As an administrator, we use Universal Desktop to make the changes on the POS. It would be helpful to make a one time login for a certain amount of time (2 hrs or so). After a certain amount of minutes it tends to log the user off. Review collected by and hosted on G2.com.

The diverse functionality of InfoGenesis is outstanding. There are so many ways to customize the product to the needs of the individual business and the support team is on call 24/7 making it easy to ask questions. Review collected by and hosted on G2.com.

Some of the updated versions have caused issues in our venues because the functions were not tested thoroughly. Also, the new Electronic Journal isn't as detailed as it has been in previous versions but I know this is also related to the new PCI laws. Review collected by and hosted on G2.com.