Easy to use and options to be integrated with other tools which makes sending messages easier based on user activities and triggers. Works like a CRM tool and have a good interface. Overall smooth experience and the tools is quite stable. We have alerts in place to inform us if things are wrong at any time and support is available most of the times to resolve the queries and look into issues. Review collected by and hosted on G2.com.

The pricing is a bit high and it adds up very quickly. It could be customised depending on the number of features a customer is using or could be packaged in a better way. Also, not all data is available for extraction, there are some restrictions in place in terms of what types of data and how much data can be extracted which can be improved easily. Review collected by and hosted on G2.com.

Support, simplicity, reliability and final result for the user Review collected by and hosted on G2.com.

Non-announcement of change that affecs the business;

inflexibility according to client needs Review collected by and hosted on G2.com.

Very stable technical platform with agile and objective support. Review collected by and hosted on G2.com.

On certain occasions the answers I need do not receive in the time necessary to serve the end customer. Review collected by and hosted on G2.com.

They are always willing to help, and make sure that issues are resolved. Review collected by and hosted on G2.com.

I cannot say that there are any issues that I dislike. Review collected by and hosted on G2.com.

Since we are company that provides Concierge Service (LLC InFocus), we work with clients all over the world and therefore we need high-quality coverage for 100% delivery of each SMS and Viber message. Thanks to Infobip, we can send a message to any corner of the world and of course we could be sure that the client will receive it. If technical problems arise, technical support of Infobip will promptly solve them and help you if you are doing something wrong.

The InfoBip personal account itself is very convenient and understandable for any user. Very often we need to inform customers about the connected service, and automated mailing helps us in this matter. We can choose a convenient type of mailing for ourselves - regular SMS, messages to Viber, or cascade mailing to both channels.

For our business, mailing reports are important, where all the details are indicated: date, time, cost, delivery result - we always know the costs and can calculate the budget in advance.

Infobip provides different types of reports, and a personal manager will advise on any question that interests you. Review collected by and hosted on G2.com.

So far, no shortcomings have been found. Review collected by and hosted on G2.com.

Attending queries with faster solutions. Review collected by and hosted on G2.com.

Super admin need more control to manage. Review collected by and hosted on G2.com.

User friendly dashboard, supportive team Review collected by and hosted on G2.com.

Record only last 3 months, account grouping Review collected by and hosted on G2.com.

Ease of use and the amnichannel capabilities Review collected by and hosted on G2.com.

It took sometime to link my system to it through API Review collected by and hosted on G2.com.

Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with a large number of vendors, and Infobip consistently offers some of the most competitive rates among all the options we have. I'm always happy with their support as well, with both the business and technical account managers being quick to respond to any issues. They're also great at being proactive in their services as well, sometimes flagging behaviour before we catch it on our end. The online portal is also one of the betters ones I've used, allowing me to diagnose basic issues quickly without having to go through a technical account manager. They've also got a competitive voice product as well. Review collected by and hosted on G2.com.

I understand that Infobip has carrier exclusive firewall deals set up in ID which seems to have kicked off a pattern of price hikes across the region. While it's certainly not my place to argue the merits and demerits of such an approach in general, I do know that this has resulted in higher prices for us as a customer which is certainly not a good thing for us. Review collected by and hosted on G2.com.

Infobip customer service team is outstanding. They are always happy to help, explain everything and find solutions whenever we need. Moreover, their tool is quite easy to use and understandable for any user. Review collected by and hosted on G2.com.

No drawbacks have been found so far. It would be great if we could have a preview on Viber messages before we send out to customers. Review collected by and hosted on G2.com.