--- title: Infobip Reviews meta\_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Infobip Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times, averaging around three days for replies. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Infobip ##### 1. Ease of Use Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 2. Easy Integrations Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 3. Integrations Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 4. Customer Engagement Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 5. Engagement Increase Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ### 5 Cons or Disadvantages of Infobip ##### 1. Poor Customer Support Users experience **poor customer support** with slow response times, averaging around three days for replies. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 2. Delays Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 3. Poor Response Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 4. Delay Issues Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 5. Limited Features Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ## Top-Rated Alternatives [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/infobip/competitors/alternatives) ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 10/26/2020 "i have viber infobip platform and amazing working thx so much" 5/5 What do you like best about Infobip? all staff are so helpfull and system are so good Review collected by and hosted on G2.com. What do you dislike about Infobip? i have not any dislike till now everything great. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: i advise use infobip for all busines Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? infobip are solved my connecting problem for my b2c busines. i get good comment from my clint Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4438770/official_response/edit) Thank you for the review! :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/30/2020 "Great service, great people" 5/5 What do you like best about Infobip? How sales and engineering people from Infobip get involved in projects to help us achieve our goals!! Review collected by and hosted on G2.com. What do you dislike about Infobip? Infobip portal doesn't allow cocreation between team members in communications flows Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Listen to them, they know what they have Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? contact users, OTP delivery, a touch of point flows Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4325207/official_response/edit) Thank you for the review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 11/10/2020 "One Stop Shop for all communication needs." 5/5 What do you like best about Infobip? support model and service offering is always impressive. Review collected by and hosted on G2.com. What do you dislike about Infobip? Local Market Alignment with solution offering, Review collected by and hosted on G2.com. Recommendations to others considering Infobip: You are on the right place! Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? SMS Service, Custom setup for parsing the transaction and promotional SMS. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4461709/official_response/edit) Thank you for taking the time to write this review! :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 10/28/2020 "Satisfied with the cooperation." 4.5/5 What do you like best about Infobip? Easy to use, technical support with quick response, professional communication. Review collected by and hosted on G2.com. What do you dislike about Infobip? Reports on campaign sending do not show the true state. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Our offer, along with multimedia content, has been delivered to the target user. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4442426/official_response/edit) Thank you for the review! :) Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/30/2020 "User friendly platform with nice features" 4.5/5 What do you like best about Infobip? Wed inteface, features and services for SMS and MMS Review collected by and hosted on G2.com. What do you dislike about Infobip? Payment options and autmatic recharge and slow process for whatsapp business Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Easy to use white label platform with a good roadmap Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? SMS for Mexico mainly Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4325647/official_response/edit) Thank you for your feedback, we're glad to hear you like our interface! We'll also forward your suggestions to our colleagues. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Akshat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat G.") AG Akshat G. E Mid-Market (51-1000 emp.) 7/26/2016 "Great messaging service" 4.5/5 What do you like best about Infobip? The best feature is how messages can be sent in a quick and reliable manner. Pricing is simple and their own documentation is very helpful. Review collected by and hosted on G2.com. What do you dislike about Infobip? Be careful on the off chance when the bill is higher than the one that is generated by the original network. The estimation can sometimes be sketchy. Occasionally, the are delays in message conveyance, but they are very rare. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: The customer support for this product is excellent, an important thing to make such services operational. Presently, there is an intuitive dashboard that shows you almost everything that you will like to know and analyze. It helps within sending bulk audio and instant messages. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Using it to market our products and services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SS Shashank S. Senior Application Developer Retail Enterprise (\> 1000 emp.) 5/24/2016 "Its alright" 3.5/5 What do you like best about Infobip? The API is anything but difficult to fathom henceforth usage part is quite smooth when contrasted with other comparative programming projects. You can have diverse mechanized reaction for various functionalities at moderately less expensive costs when contrasted with other comparable administrations like Twilio. We utilize Plivo for the most part for its SMS API. Review collected by and hosted on G2.com. What do you dislike about Infobip? I've utilized their open source Ruby SDK keeping in mind it works OK, it had a little bug which I needed to contribute the fix back to, yet as I discovered the library doesn't have test scope so it wasn't extremely clear to bounce on. The estimating is a touch of an issue. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? In such instruments one vital implied thing is the client support, without that doesn't make a difference how great the quality is, making it work would be excruciating. We need to keep our clients connected with and educated about the items accessible on our stage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/16/2015 "Good and reliable" 3.5/5 What do you like best about Infobip? The way to send messages in a quick and reliable way Review collected by and hosted on G2.com. What do you dislike about Infobip? Sometimes there are some delays with message delivery Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Use it if you want to send cheap and reliable marketing Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Marketing advertising Review collected by and hosted on G2.com. 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