--- title: Infobip Reviews meta\_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Infobip Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times, averaging around three days for replies. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Infobip ##### 1. Ease of Use Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 2. Easy Integrations Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 3. Integrations Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 4. Customer Engagement Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 5. Engagement Increase Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ### 5 Cons or Disadvantages of Infobip ##### 1. Poor Customer Support Users experience **poor customer support** with slow response times, averaging around three days for replies. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 2. Delays Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 3. Poor Response Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 4. Delay Issues Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 5. Limited Features Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ## Top-Rated Alternatives [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/infobip/competitors/alternatives) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 2/16/2021 "Whatsapp gateway" 4/5 What do you like best about Infobip? Their platform is very innovative. Has lots of functionalities Review collected by and hosted on G2.com. What do you dislike about Infobip? The back office service, they don’t understand different countries realities Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Sms and WhatsApp gateway Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4603026/official_response/edit) Thanks for the review and the kind words! Could you please clarify what exactly you mean by 'they don't understand different countries' realities' - the exact issue you ran into? We'd be happy to forward your feedback to our experts, as we're always glad to learn how we might improve our services and solutions. :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tatul A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatul A.") TA Tatul A. Small-Business (50 or fewer emp.) 7/1/2020 "Reliable srvice for SMS (2 factor auth)" 4/5 What do you like best about Infobip? They are working closely with partners which is not the same with Twilio and DidLogic. The service works pretty well. The prices are good. Review collected by and hosted on G2.com. What do you dislike about Infobip? The web portal is not great. Recently I couldn't find how to change my current credit card to a new one and had to talk to support to do that. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We send authentication SMS Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4283664/official_response/edit) Thank you for the review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller IK Igor K. Mid-Market (51-1000 emp.) 10/21/2020 "Great and reliable messaging service and very good support." 4.5/5 What do you like best about Infobip? Reliable platform to send SMS for our customers. Review collected by and hosted on G2.com. What do you dislike about Infobip? No significant deficiencies were found. Sometimes SMS delivery fail to individual operators, and do not automatically switch to alternative channels. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Sending authentication SMS, OTP delivery. B2C communications for multiple applications. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4433197/official_response/edit) Hi Igor, thank you for taking your time and writing this review! We're happy to hear you're satisfied with our SMS service. :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/2/2020 "excellent tool for business" 5/5 What do you like best about Infobip? easy to operate interface,staff ready to meet all challenges Review collected by and hosted on G2.com. What do you dislike about Infobip? sometimes, there are challenges in the form of system limitations that need to be addressed in other ways Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? communication to end users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 7/30/2020 "Proveedor de Servicios Digitales" 4.5/5 What do you like best about Infobip? Infobip is a tool that offers digital services which integrate and connect with different business tools, allowing processes to be carried out at a low cost. Review collected by and hosted on G2.com. What do you dislike about Infobip? The Click to Call service is not functioning properly due to congestion in its voice channels. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: User-friendly tool with easy management Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Friendly integrations. Online documentation that allows systems to be easily coupled. The benefits we have Opening of our business portfolio. Cost reduction. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4325189/official_response/edit) Thank you for writing a review, we really appreciate the time you have dedicated to us! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 2/18/2021 "Great" 4/5 What do you like best about Infobip? Friendly user platform. . Review collected by and hosted on G2.com. What do you dislike about Infobip? Service degradation. , Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Automation and better deliverability in our communications. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4608151/official_response/edit) Thank you for your feedback! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexander M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander M.") AM Alexander M. Senior Carrier Relations Manager | DID | SIP Trunking Small-Business (50 or fewer emp.) 9/25/2020 "Trust and reliable partner" 4.5/5 What do you like best about Infobip? High quality of service, great Account Manager support Review collected by and hosted on G2.com. What do you dislike about Infobip? The issue with price list updates as our expectation is receive any price list update in standard Excel format Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Infobip is our one of the TOP suppliers for our retail SMS traffic termination. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4400345/official_response/edit) Thank you for the kind words, Alexander! We'll definitely look into your suggestion regarding price lists. Validated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/20/2020 "Review from Feri" 4/5 What do you like best about Infobip? - nice support from Indonesian team - fast response when we need to topup soon as possible Review collected by and hosted on G2.com. What do you dislike about Infobip? need to topup, I think the best method to subscribe SMS platform is using direct debit from Credit Card. I understood that our transaction should be huge to use direct debit. But, sometimes we forget do manual topup, if we using manual topup method Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? send OTP using SMS Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4430616/official_response/edit) Thank you for your review! We're happy to hear you like our Indonesian team and their fast response time. :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/3/2020 "Infobip for financial services" 5/5 What do you like best about Infobip? Solid platform to send SMS for our customers. Reliable and easy to use. Review collected by and hosted on G2.com. What do you dislike about Infobip? More tutorials and tips on how to get the most of the platform would be nice to have, as there are many way we can incorporate SMS into our business. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: They seem to have a robust API and we plan to dig in to integrate with our system in the future. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We needed a stress-free platform for our Marketing SMS. Infobip delivered it. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4288087/official_response/edit) Thank you for your review and suggestions! We definitely plan to include more how-to's in the future and we hope you'll find them useful. :) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Mid-Market (51-1000 emp.) 11/10/2020 "Was a great experience" 4.5/5 What do you like best about Infobip? Technically sound and it has been a great team support from infobip Review collected by and hosted on G2.com. What do you dislike about Infobip? Datacenters are in outside UAE. We though of integrating for relating customer statements but could not do so due this. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Great going Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Main reason was to consolidate the all communications to one vendor. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4461699/official_response/edit) Thank you for the review! 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