--- title: Infobip Reviews meta_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-07-13' parent_category: name: Development url: https://www.g2.com/categories/development --- # Infobip Reviews **Vendor:** Infobip **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About Infobip Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. ## Infobip Pros & Cons **What users like:** - Users commend the **ease of use** with Infobip, benefiting from seamless integration and comprehensive omnichannel solutions. (3 reviews) - Users value the **easy integrations** of Infobip, enhancing connectivity with various tools for seamless communication. (3 reviews) - Users appreciate the **easy integrations** with various systems, enhancing their ability to connect and engage with customers. (3 reviews) - Users value the **omnichannel customer engagement** of Infobip, seamlessly connecting with customers across multiple platforms. (1 reviews) - Users appreciate the **increased engagement** through omnichannel connectivity and straightforward segmentation options provided by Infobip. (1 reviews) - Features (1 reviews) - Segmentation (1 reviews) **What users dislike:** - Users experience **poor customer support** due to slow response times and a lack of timely assistance. (3 reviews) - Users experience **delays in support responses** , often waiting around three days for assistance with basic features. (2 reviews) - Users report **poor response** times from Infobip support, often waiting three days for assistance. (2 reviews) - Users occasionally face **delay issues** with the support team, impacting their experience and timely assistance. (1 reviews) - Users find the **limited features** of Infobip frustrating, seeking basic options like cropping in emails. (1 reviews) - Missing Features (1 reviews) - Users experience **delayed responses from the support team** , which can hinder timely problem resolution. (1 reviews) - Slow Service (1 reviews) - Users experience frustrating **delays in support responses** , impacting their overall satisfaction with Infobip. (1 reviews) ## Infobip Discussions - [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) - 1 comment, 1 upvote - [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) - 1 comment - [View Infobip pricing details and edition comparison](https://www.g2.com/products/infobip/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+18%3A51%3A42+-0500&secure%5Bsession_id%5D=86b9ccc5-9037-4d2b-892f-149fe6e2190a&secure%5Btoken%5D=b7665387047016fdc298322428bc3472fea1fa2ade6c8504f69c9171aa9ea291&format=llm_user) ## Infobip Integrations - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vocalcom](https://www.g2.com/products/vocalcom/reviews) ## Infobip Features **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Support** - Documentation - Community Support - Professional Support **Platform** - Integrations - Analytics - A/B testing - Role-based access - Collection of information **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Infobip Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)