--- title: Infobip Reviews meta\_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Infobip Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times, averaging around three days for replies. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Infobip ##### 1. Ease of Use Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 2. Easy Integrations Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 3. Integrations Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 4. Customer Engagement Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 5. Engagement Increase Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ### 5 Cons or Disadvantages of Infobip ##### 1. Poor Customer Support Users experience **poor customer support** with slow response times, averaging around three days for replies. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 2. Delays Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 3. Poor Response Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 4. Delay Issues Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 5. Limited Features Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ## Top-Rated Alternatives [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/infobip/competitors/alternatives) ![Chun Hean G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chun Hean G.") CG Chun Hean G. Country Manager Small-Business (50 or fewer emp.) 12/1/2020 "Cost friendly, automatable technology solutions for your business" 4/5 What do you like best about Infobip? Cost effective. Multiple solutions provided. Good support team. Review collected by and hosted on G2.com. What do you dislike about Infobip? SMS to less popular networks has glitches. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? -lowering cost for SMS to customers and drivers. -enabling our CS to able to work remotely with their voice solutions - aligned with our company's direction of automation Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4501186/official_response/edit) Thank you for the review! Current UserValidated ReviewerSource: Organic ![Фёдор Алексеевич .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Фёдор Алексеевич .") Ф Фёдор Алексеевич . Mid-Market (51-1000 emp.) 10/16/2020 "Great company that feels like family" 5/5 What do you like best about Infobip? Outstanding technical background - matched or exceeded all our needs Good level of support - all requests were fulfilled Affordable prices - competitive pricing on SMS messages and good ones for WhatsApp integration Great people always there to help Review collected by and hosted on G2.com. What do you dislike about Infobip? Nothing, really, that came to my mind... Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? SMS and WhatsApp messaging Review collected by and hosted on G2.com. Show More 11/3/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Денис .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Денис .") Д Денис . Mid-Market (51-1000 emp.) 10/26/2020 "very friendly and welcomed, quick answers to our questions and help on each stage of integration" 5/5 What do you like best about Infobip? Account manager one of the best Product have a good advantages Review collected by and hosted on G2.com. What do you dislike about Infobip? Product is not very flexible as we want to but its ok, need just a little bit more time to set up Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Communication w our customers and partners. We increased our conversions and made a more simple sign up in our service Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4439033/official_response/edit) Thank you for your review! We're happy to hear you're getting along well with your account manager. :) Current UserValidated ReviewerSource: Organic ![Fabien d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabien d.") FD Fabien d. Fondateur Small-Business (50 or fewer emp.) 7/30/2020 "Good product, bad service" 0.5/5 What do you like best about Infobip? API is clear and simple. The service is reliable. Review collected by and hosted on G2.com. What do you dislike about Infobip? All they want is to make more money and they don't really care about their existing customers if they don't send millions of email per months. The quality of service and business relationship has really declined lately for small users like ourselves. They now ask for a yearly subscription of 1200€ just to have access to their service (sms costs are on top of that) I've received this notice on july 30th and have till august 6th to decide or we have 30 days to switch provider. That is what I call really unfair business practice. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Only consider it if you are a large company. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? I use it to send marketing SMS, connected to our marketing software through API. Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4325139/official_response/edit) Thank you for your review Fabien! Currently, we are in the phase of moving to the SaaS model of business, which will help us speed up the starting process with our clients, offer flexible plans for big and small businesses and be more accessible, in general. Currently, we're in the transition phase and we're sorry to hear you don't find it suitable for your business at the moment. If you decide to end our partnership we'll respect your decision, but if you decide to give us a chance, your account manager will make sure this transition goes smoothly and to find the best deal for your business. If you have any additional questions regarding our new business model feel free to contact your account manager. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 10/11/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Effective messaging channels and customer/client servicing." 5/5 What do you like best about Infobip? Dashboard is easy to use and automated reports really help us in gathering data and monitoring results. Review collected by and hosted on G2.com. What do you dislike about Infobip? the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: One stop shop for digital communication channels. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Infobip is helping us to improve our customer database engagement. This helped us a lot in reaching our market with a different channel during this time of pandemic since most of our stores have closed and not fully operating. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4419031/official_response/edit) Thank you for your review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller А Анна . Enterprise (\> 1000 emp.) 10/27/2020 "omnichannel customer information system" 4.5/5 What do you like best about Infobip? Opportunity to pick data from file; flexible email templates Review collected by and hosted on G2.com. What do you dislike about Infobip? Not found. All services of Infobip we use are high quality services Review collected by and hosted on G2.com. Recommendations to others considering Infobip: the system is worth trying Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Infobip helps to personalize information for our clients; comunicate with customers with minimal costs Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4440417/official_response/edit) Thank you for taking your time and leaving a review, it means a lot to us. It's good to hear you found our flexible email templates useful, we really like that feature ourselves. :) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SL su su l. Mid-Market (51-1000 emp.) 10/8/2020 "Cost effective" 3.5/5 What do you like best about Infobip? Easy to use . Able to generate reports at anytime. Review collected by and hosted on G2.com. What do you dislike about Infobip? There is no features that we dislike. We are ok with Infobip platform. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Problems : sms not delivered. need to reply on vendor to generate report. Benefits : Transparent to use Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4415466/official_response/edit) Thank you for your review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Enterprise (\> 1000 emp.) 11/10/2020 "Good Service and followup from the Infobip team" 4.5/5 What do you like best about Infobip? Service and availability of team whenever there are system issues Review collected by and hosted on G2.com. What do you dislike about Infobip? i did not find any downside when dealing with Infobip Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? we are able to exchange and communicate better with our customers and ease of convenience when you are writing messages on whats app through desktop the messages are also stored and they can be retrieved with mobile number of customer to see their past response while the agent is on dialer and get a message from customer it makes it easy to type and send a response to the customer Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4461778/official_response/edit) Thank you for the review, it's great to hear you liked our service. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. Enterprise (\> 1000 emp.) 8/5/2020 "lack of empathy from execs" 3.5/5 What do you like best about Infobip? account manger support is good, follow up also good Review collected by and hosted on G2.com. What do you dislike about Infobip? Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Ensure they can deliver to the country you are targeting and fully understand what routes they are offering. This is not made clear when negotiating services from them. Only becomes clear once you are having delivery issues Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? B2C and B2B communications for multiple applications Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4330630/official_response/edit) Thank you for your review, James! We will make sure to forward your feedback to our colleagues. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/21/2021 "Customer friendly" 4.5/5 What do you like best about Infobip? The sales rep is always friendly, attentive, and responsive to requests and questions Review collected by and hosted on G2.com. What do you dislike about Infobip? Lack of automation for sms reconcialiation reporting Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Marketing campaigns: sms, email Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4611964/official_response/edit) Thanks for the review! 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