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Infobip
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4.3 out of 5 stars
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Infobip Reviews & Product Details - Page 4

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Infobip Overview

Editedit
What is Infobip?

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

Infobip Details
Discussions
Infobip Community
Languages Supported
English, French, Hungarian, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)
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Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,466 Twitter followers
LinkedIn® Page
www.linkedin.com
3,357 employees on LinkedIn®
Description

Infobip is a global communication platform that provides a wide range of messaging and communication solutions for businesses. It enables companies to engage with their customers through various channels, including SMS, email, voice, and chat apps. Infobip's services include cloud communications, customer engagement tools, and API integrations, empowering businesses to enhance their customer experience and streamline communication processes. With a focus on security and scalability, Infobip serves clients across multiple industries worldwide. For more information, visit their website at https://www.infobip.com.

Dubravko B.
DB
Overview Provided by:
Dubravko Blaće
Analytics & CRO Team Lead at Infobip

Recent Infobip Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
1.0 out of 5
"Nice easy to use product but the support is terrible"
The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good.
Read more
Saurav S.
SS
Saurav S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Cheap Vendor For Bulk SMS Communication"
Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even fo...
Read more
Dmitry D.
DD
Dmitry D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great support and kind attitude"
Very easy creating account and start usage. Quick response from sales Prompt resolving of my issue Kind and respectful communication
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Infobip Media

Infobip Demo - Moments
Engage with personalized messages and create smart automated journeys over an omnichannel customer engagement platform
Infobip Demo - Conversations
Provide personalized omnichannel support from a single interface with a digital cloud contact center solution
Infobip Demo - Answers
Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a lower cost.
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Have you used Infobip before?
Yes

54 Infobip Reviews

4.3 out of 5
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54 Infobip Reviews
4.3 out of 5
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54 Infobip Reviews
4.3 out of 5
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Infobip Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for InfobipQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Infobip?

Dashboard is easy to use and automated reports really help us in gathering data and monitoring results. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

the only thing that's challenging is we dont have a preview of the actual message on how it will look like when sent to users. Review collected by and hosted on G2.com.

Recommendations to others considering Infobip:

One stop shop for digital communication channels. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Infobip is helping us to improve our customer database engagement. This helped us a lot in reaching our market with a different channel during this time of pandemic since most of our stores have closed and not fully operating. Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Thank you for your review!

Helpful?
Share
Admin Approval Link
А
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

Opportunity to pick data from file; flexible email templates Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Not found. All services of Infobip we use are high quality services Review collected by and hosted on G2.com.

Recommendations to others considering Infobip:

the system is worth trying Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Infobip helps to personalize information for our clients; comunicate with customers with minimal costs Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Thank you for taking your time and leaving a review, it means a lot to us. It's good to hear you found our flexible email templates useful, we really like that feature ourselves. :)

Helpful?
Share
Admin Approval Link
SL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

Easy to use . Able to generate reports at anytime. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

There is no features that we dislike. We are ok with Infobip platform. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Problems : sms not delivered. need to reply on vendor to generate report.

Benefits : Transparent to use Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Thank you for your review!

Helpful?
Share
Admin Approval Link
Verified User in Real Estate
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

Service and availability of team whenever there are system issues Review collected by and hosted on G2.com.

What do you dislike about Infobip?

i did not find any downside when dealing with Infobip Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

we are able to exchange and communicate better with our customers and ease of convenience when you are writing messages on whats app through desktop

the messages are also stored and they can be retrieved with mobile number of customer to see their past response

while the agent is on dialer and get a message from customer it makes it easy to type and send a response to the customer Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Thank you for the review, it's great to hear you liked our service.

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Share
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James G.
JG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

account manger support is good, follow up also good Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer Review collected by and hosted on G2.com.

Recommendations to others considering Infobip:

Ensure they can deliver to the country you are targeting and fully understand what routes they are offering. This is not made clear when negotiating services from them. Only becomes clear once you are having delivery issues Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

B2C and B2B communications for multiple applications Review collected by and hosted on G2.com.

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Response from Elizabeta Stamenkovic of Infobip
Editedit

Thank you for your review, James! We will make sure to forward your feedback to our colleagues.

Helpful?
Share
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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Infobip?

The sales rep is always friendly, attentive, and responsive to requests and questions Review collected by and hosted on G2.com.

What do you dislike about Infobip?

Lack of automation for sms reconcialiation reporting Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Marketing campaigns: sms, email Review collected by and hosted on G2.com.

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Response from Elizabeta Stamenkovic of Infobip
Editedit

Thanks for the review! We'll forward your feedback to our experts. :)

Helpful?
Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

Their platform is very innovative. Has lots of functionalities Review collected by and hosted on G2.com.

What do you dislike about Infobip?

The back office service, they don’t understand different countries realities Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Sms and WhatsApp gateway Review collected by and hosted on G2.com.

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Response from Elizabeta Stamenkovic of Infobip
Editedit

Thanks for the review and the kind words! Could you please clarify what exactly you mean by 'they don't understand different countries' realities' - the exact issue you ran into? We'd be happy to forward your feedback to our experts, as we're always glad to learn how we might improve our services and solutions. :)

Helpful?
Share
Admin Approval Link
Tatul A.
TA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

They are working closely with partners which is not the same with Twilio and DidLogic.

The service works pretty well.

The prices are good. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

The web portal is not great. Recently I couldn't find how to change my current credit card to a new one and had to talk to support to do that. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

We send authentication SMS Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Thank you for the review!

Helpful?
Share
Admin Approval Link
IK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

Reliable platform to send SMS for our customers. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

No significant deficiencies were found. Sometimes SMS delivery fail to individual operators, and do not automatically switch to alternative channels. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Sending authentication SMS, OTP delivery. B2C communications for multiple applications. Review collected by and hosted on G2.com.

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Response from Kristina Oćićek of Infobip
Editedit

Hi Igor, thank you for taking your time and writing this review! We're happy to hear you're satisfied with our SMS service. :)

Helpful?
Share
Admin Approval Link
Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Infobip?

easy to operate interface,staff ready to meet all challenges Review collected by and hosted on G2.com.

What do you dislike about Infobip?

sometimes, there are challenges in the form of system limitations that need to be addressed in other ways Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

communication to end users Review collected by and hosted on G2.com.

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Helpful?
Share
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