--- title: Infobip Reviews meta\_title: 'Infobip Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Infobip works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Infobip Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times, averaging around three days for replies. [(3 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [(2 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [(1 mentions)](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Infobip ##### 1. Ease of Use Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290846&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 2. Easy Integrations Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290827&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 3. Integrations Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290835&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you like about Infobip? It works!! it provides a complete solution for my needs even when integrating with other CCAAS systems KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 4. Customer Engagement Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453048&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ##### 5. Engagement Increase Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453091&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you like about Infobip? Omnichannel allows us to connect with customers across multiple channels, making segmentation straightforward and providing us with more options to en ### 5 Cons or Disadvantages of Infobip ##### 1. Poor Customer Support Users experience **poor customer support** with slow response times, averaging around three days for replies. [ See 3 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290856&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 2. Delays Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290830&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 3. Poor Response Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. [ See 2 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453102&qs=pros-and-cons#reviews) See Related User Reviews CB Carlos B. Small-Business (50 or fewer emp.) 5.0/5 "A Complete Solution That Just Works—even with CCAAS Integrations" What do you dislike about Infobip? Support is sometimes slower to respond than I’d like. KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ##### 4. Delay Issues Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2290840&qs=pros-and-cons#reviews) See Related User Reviews ![Anuj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj G.") AG Anuj G. Small-Business (50 or fewer emp.) 5.0/5 "Best tool for all your sms and whatapp solution" What do you dislike about Infobip? Sometimes, the support team responds with delays. ##### 5. Limited Features Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. [ See 1 mentions ](https://www.g2.com/products/infobip/reviews?filters%5Bsentiment_snippet%5D=2453043&qs=pros-and-cons#reviews) See Related User Reviews KD Karthikeyan D. Small-Business (50 or fewer emp.) 4.0/5 "Omnichannel Excellence with Easy Segmentation" What do you dislike about Infobip? Support could be improved, and it would be helpful to have some basic features, such as a cropping option in email. It consistently takes about three ## Top-Rated Alternatives [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/infobip/competitors/alternatives) ![Shubhangi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubhangi S.") SS Shubhangi S. Small-Business (50 or fewer emp.) 12/16/2020 "Good tool for sending communications to users" 4/5 What do you like best about Infobip? Easy to use and options to be integrated with other tools which makes sending messages easier based on user activities and triggers. Works like a CRM tool and have a good interface. Overall smooth experience and the tools is quite stable. We have alerts in place to inform us if things are wrong at any time and support is available most of the times to resolve the queries and look into issues. Review collected by and hosted on G2.com. What do you dislike about Infobip? The pricing is a bit high and it adds up very quickly. It could be customised depending on the number of features a customer is using or could be packaged in a better way. Also, not all data is available for extraction, there are some restrictions in place in terms of what types of data and how much data can be extracted which can be improved easily. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Good tool for sending communications to customers. It has good reporting for tracking the sends and performance of campaigns. Can export data with minimum effort and user logs are available. Easy to use and WhatsApp integration is good. The overall system is reliable and can be used to send customised campaigns to customers. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We use Infobip for sending campaigns to reach customers over SMS and WhatsApp. The graphs and reports available in Infobip look quite nice and are easy to understand. You can switch between types of charts and it is overall very informative. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4522496/official_response/edit) Thank you for the review! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 5/7/2021 "Infobip review" 5/5 What do you like best about Infobip? Support, simplicity, reliability and final result for the user Review collected by and hosted on G2.com. What do you dislike about Infobip? Non-announcement of change that affecs the business; inflexibility according to client needs Review collected by and hosted on G2.com. Recommendations to others considering Infobip: The infobip platform is a great thing if you want to get closer to the client and provide information at the right time, to the right people. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We are solving communication and availability problems for our clients using Infobip platform for sales and marketing. The main benefit is increase of sales. Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4726811/official_response/edit) Thank you for the review and the feedback! Could you perhaps clarify what you mean by 'non-announcement of change' and 'inflexibility'? We're always happy to hear about areas of our work we could potentially improve to better suit our clients' needs. :) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel C.") DC Daniel C. Coordenador de TI | Gestor de Produto Mid-Market (51-1000 emp.) 2/16/2021 "Partner company, with good relationship and stable platform" 4.5/5 What do you like best about Infobip? Very stable technical platform with agile and objective support. Review collected by and hosted on G2.com. What do you dislike about Infobip? On certain occasions the answers I need do not receive in the time necessary to serve the end customer. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Infobip is a company committed to its partners, where it uses good technology, has good performance and good relationships with partners. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Currently I use the SMS service with high volume, where the performance and stability of the services are very good. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4602881/official_response/edit) Thank you for the review Daniel, we're glad to hear you're happy with our service. :) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") EE Verified User in Entertainment Mid-Market (51-1000 emp.) 5/25/2021 "Infobip has been instrumental in our cost savings exercise." 5/5 What do you like best about Infobip? They are always willing to help, and make sure that issues are resolved. Review collected by and hosted on G2.com. What do you dislike about Infobip? I cannot say that there are any issues that I dislike. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Consider a well rounded and technologically astute company like Infobip to be their communications partner. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We have realised major cost savings as well as benefited from an omnichannel enviroment. Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4760892/official_response/edit) Thank you for the review! It's great to hear our solutions and services are helping businesses thrive and save costs. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Natalia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia L.") NL Natalia L. Small-Business (50 or fewer emp.) 9/30/2020 "International Concierge Service (LLC InFocus Company) chooses InfoBip" 5/5 What do you like best about Infobip? Since we are company that provides Concierge Service (LLC InFocus), we work with clients all over the world and therefore we need high-quality coverage for 100% delivery of each SMS and Viber message. Thanks to Infobip, we can send a message to any corner of the world and of course we could be sure that the client will receive it. If technical problems arise, technical support of Infobip will promptly solve them and help you if you are doing something wrong. The InfoBip personal account itself is very convenient and understandable for any user. Very often we need to inform customers about the connected service, and automated mailing helps us in this matter. We can choose a convenient type of mailing for ourselves - regular SMS, messages to Viber, or cascade mailing to both channels. For our business, mailing reports are important, where all the details are indicated: date, time, cost, delivery result - we always know the costs and can calculate the budget in advance. Infobip provides different types of reports, and a personal manager will advise on any question that interests you. Review collected by and hosted on G2.com. What do you dislike about Infobip? So far, no shortcomings have been found. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? We solve with Infobip the next problems: - inform customers about the activated service; - send to the customers code to verify their phone number in chat-bot; - send promotions from partners; - send a digest of events in each country; - calculate our costs thanks to reports. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4406929/official_response/edit) Hi Natalie, thank you for taking your time to review us! We're happy to hear you're satisfied with our service and that you found our platform easy to use. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KS Karthick S. Enterprise (\> 1000 emp.) 11/25/2020 "Excellent customer service" 4/5 What do you like best about Infobip? Attending queries with faster solutions. Review collected by and hosted on G2.com. What do you dislike about Infobip? Super admin need more control to manage. Review collected by and hosted on G2.com. Recommendations to others considering Infobip: Excellent service and support to fulfill our business requirements in timely manner. Professionalism, accompanied with the accurate flow of information was impeccable. It's very pleasure to work such teams loaded with new technologies. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Solving all technical/operational queries that belongs to SMS, PUSH & WhatsApp. The team is very supportive with hands on experience and they always ready to help without any hesitation. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4494008/official_response/edit) Thank you for the review! We're glad to hear you like working with our team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/25/2021 "Various engagement channels, eazy to use dashboard, supportive team" 4.5/5 What do you like best about Infobip? User friendly dashboard, supportive team Review collected by and hosted on G2.com. What do you dislike about Infobip? Record only last 3 months, account grouping Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Engagement with customers Review collected by and hosted on G2.com. Show More Response from Elizabeta Stamenkovic of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4760853/official_response/edit) Thanks for the review! We will make sure to forward your feedback to our experts. :) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marouane S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marouane S.") MS Marouane S. CEO & Founder Small-Business (50 or fewer emp.) 3/26/2021 "Very happy with the system and the service" 5/5 What do you like best about Infobip? Ease of use and the amnichannel capabilities Review collected by and hosted on G2.com. What do you dislike about Infobip? It took sometime to link my system to it through API Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Manage online research community communication including registration, survey invites and loyalty program communication through multiple channels Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4663132/official_response/edit) Thank you for the kind words! Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/2/2020 "Competitive player in the SMS and Voice Space" 4.5/5 What do you like best about Infobip? Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with a large number of vendors, and Infobip consistently offers some of the most competitive rates among all the options we have. I'm always happy with their support as well, with both the business and technical account managers being quick to respond to any issues. They're also great at being proactive in their services as well, sometimes flagging behaviour before we catch it on our end. The online portal is also one of the betters ones I've used, allowing me to diagnose basic issues quickly without having to go through a technical account manager. They've also got a competitive voice product as well. Review collected by and hosted on G2.com. What do you dislike about Infobip? I understand that Infobip has carrier exclusive firewall deals set up in ID which seems to have kicked off a pattern of price hikes across the region. While it's certainly not my place to argue the merits and demerits of such an approach in general, I do know that this has resulted in higher prices for us as a customer which is certainly not a good thing for us. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Our main use case for Infobip is to send authentication SMSes and to some degree, Voice OTPs as well which does allow us to mitigate some of the problems of rising A2P SMS pricing. Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4327745/official_response/edit) Thank you for taking a time to write a review! We're glad to hear you're happy with our support and with our portal. If you have any questions or doubts about pricing, feel free to ask your account manager and he or she will be happy to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pwint shwe Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pwint shwe Z.") PZ Pwint shwe Z. Digital Marketing Executive Mid-Market (51-1000 emp.) 12/29/2020 "Best communication tool for Viber, SMS and Email users" 5/5 What do you like best about Infobip? Infobip customer service team is outstanding. They are always happy to help, explain everything and find solutions whenever we need. Moreover, their tool is quite easy to use and understandable for any user. Review collected by and hosted on G2.com. What do you dislike about Infobip? No drawbacks have been found so far. It would be great if we could have a preview on Viber messages before we send out to customers. Review collected by and hosted on G2.com. What problems is Infobip solving and how is that benefiting you? Problems: so far NO. Benefits: SMS OTPs without any difficulties Review collected by and hosted on G2.com. Show More Response from Kristina Oćićek of Infobip [Editedit](https://www.g2.com/survey_responses/infobip-review-4537018/official_response/edit) Thank you for the review, we're happy to hear you enjoy working with our customer service team. 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