Infiterra Reviews & Product Details

Thank you for the feedback, Maria. It’s good to hear that keeping ordering, provisioning, and billing connected is reducing rework and making month-end billing smoother.

Your point about usability and the manual effort still required is equally valuable. Everyday tasks should feel straightforward, and we’d welcome specific examples of where the experience could be easier.

Thank you for recognising the support team and for sharing both what’s working and what could be better.

Thank you for the feedback. We’re glad the platform covers your operational needs and that our team has been there when you needed us, through all our years as partners.

We appreciate your perspective which is aligned with our strategic direction on continuous optimization of the user interface. Our committed roadmap is focused on clearer and easier everyday experiences. You’ve probably seen the first changes already, starting with the new account, price list and subscription lists. The changes with the most impact are still to come.

Alongside the complete redesign, we’re bringing AI into the platform to take on more of the routine work. Everyday tasks will take less time, and the information your team needs will be easier to find. That leaves more time for your customers and gives you a clearer view of where to grow. By the end of the year, we hope the platform will feel very different to use.

You can follow our progress on our public roadmap, and our product team is always happy to go through the upcoming changes.

Thank you for taking the time to share your feedback on Infiterra. We’re pleased to hear that you appreciate the efficiency of the platform and our ability to keep pace with the latest Microsoft changes.

We also appreciate your feedback regarding some of the billing-related integrations. We understand that these can be less straightforward for users without a technical background, and our team is continuously working to improve the usability and clarity of the platform.

It’s great to hear that Infiterra is saving you time in your day-to-day operations. Our goal is to continue simplifying subscription management and billing while ensuring the platform evolves alongside Microsoft and the needs of our customers.

Thank you again for your valuable feedback. If you have any further suggestions, please don’t hesitate to reach out to us.

Thank you for your valuable feedback on G2! We appreciate your positive comments about the SaaS nature of our platform, which alleviates the need for patching or maintenance on your end. This is exactly the kind of experience we aim to provide—reliable, hassle-free service that allows you to focus on your core business.

Please know that we take your concerns seriously, and we're committed to addressing these areas to improve your experience, particularly with Microsoft CSP Subscription management and billing. We appreciate your business and will continue refining our platform to meet your evolving needs!

Thank you for being a valued customer.

Thank you for sharing your experience, Sofia. We’re glad the team has been quick to help when something needs attention. Having reliable support matters when your daily operations depend on the platform.

It’s also good to hear that managing ordering, provisioning, and billing in one connected workflow is helping. Thank you for taking the time to leave a review.

Thank you for sharing your feedback and for highlighting how Infiterra has made your integration process easier. We also appreciate your suggestion and we want to ensure you that our team is continuously innovating, and insights like yours help shape our roadmap to better serve our customer's evolving needs. Mae, Infiterra.

Dear Valued Customer,

Thank you for sharing your positive feedback on the interworks.cloud platform. We’re pleased to hear that our platform’s flexibility and features have helped optimize your business processes, automate billing, and enhance your customer experience with a self-service cloud marketplace!

We understand your concern regarding the postponement of scheduled releases, and our team remains focused on improving release timelines to better meet your expectations.

Your input is invaluable, and we’re always here to support you. Please don’t hesitate to reach out if you have any suggestions or need assistance.

Best regards,

The interworks.cloud Team

Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with our product didn’t meet your expectations. At interworks.cloud, customer satisfaction is our top priority, and we take your concerns very seriously.

We’d like to address each of the points you’ve raised, as ensuring a positive experience for our customers is extremely important to us.

1. Inability to Load Multiple, Custom Invoicing Templates

We appreciate your feedback on this matter. The interworks.cloud platform does support multiple invoicing templates, with advanced customization options available for localization and multi-entity management. Our team would be happy to assist in setting up and optimizing these features for your specific needs. Please reach out to your Customer Success Manager for personalized assistance.

2. Report Generator Feature Fails (Database Issue with Storing Customer Details in Cache or Snapshots)

Thank you for bringing this to our attention. The information provided isn't sufficient for us to fully understand the specific issue you're encountering. To assist you more effectively, we kindly request that you share additional details with our support team. This will allow us to thoroughly investigate the matter and offer the appropriate solutions tailored to your needs.

3. APIs Extremely Slow, Break Frequently

Thank you for bringing this to our notice. The interworks.cloud platform automates transactions between cloud providers, customers, and vendors, relying heavily on third-party vendor APIs. Unfortunately, the performance of these vendor APIs is outside of our direct control. However, we emphasize on ensuring optimal platform performance.

If your instance is hosted on Azure, which we use to maintain high availability, please contact our support team to further investigate any issues. If your instance is hosted on on-premise infrastructure, we recommend contacting your administrator, as the issue may be related to your local environment. Our customer support team is also available to assist in diagnosing and resolving any performance concerns.

4. General Site Stability

We’re sorry to hear you’ve experienced site stability issues. Our platform is hosted on Azure infrastructure, which ensures a high level of availability and reliability. However, if your instance is hosted on an on-premise infrastructure, the issue might be specific to your local environment. Please contact your administrator, or reach out to our customer support team with more details so we can assist in resolving this issue promptly.

5. Non-admin Platform Support is Essentially Non-existent

We understand your concern and appreciate your feedback. interworks.cloud offers customer support based on defined SLAs, accessible through a dedicated customer support portal. However, it is ultimately the responsibility of our customers to designate which business users within their organization can access support services. We recommend reaching out to your platform’s business owner or administrator to request support access. If further clarification is needed, our support team is available to assist.

We truly value your feedback and hope you’ll give us another opportunity to meet your expectations and discuss this further with you.

Best regards,

interworks.cloud team

We’re delighted to hear that interworks.cloud is meeting your needs, from ease of use and smooth integrations to our team's responsiveness. Knowing that you value our ongoing feature development and collaborative approach truly motivates us to continue delivering improvements that matter.

We also appreciate your feedback on API communication. Seamless integration is crucial, and while some connectivity issues can stem from various external factors, we’re actively enhancing our API's stability and error-handling capabilities.

Thank you for being a part of the interworks.cloud community and for your trust in us to support your subscription billing and provisioning needs!

Hello Christos,

Thank you for your positive feedback! We're delighted to hear that you value the platform’s functionality and our team's professional, human-centered support approach. We’re constantly working to expand our vendor integrations, so your input is helpful as we prioritize future development.

It’s great to know interworks.cloud is helping you reach more customers, enhance functionality, and increase automation. We're committed to building a platform that supports your growth and efficiency needs. Thank you for being part of the interworks.cloud community!

Best regards,

The interworks.cloud team