--- title: Infegy Starscape Reviews meta_title: 'Infegy Starscape Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how Infegy Starscape works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 213 scale: '5' date_modified: '2026-06-30' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Infegy Starscape Reviews **Vendor:** Infegy **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 213 ## About Infegy Starscape Infegy Starscape is a cutting-edge social analytics platform that transforms how businesses understand their audiences through advanced social listening technology. Designed for marketers, researchers, and agencies who need rapid, data-driven consumer insights, Starscape delivers lightning-fast analysis of social media conversations across all major public platforms. Unparalleled Social Listening Capabilities At the heart of Starscape is sophisticated AI technology that goes far beyond basic social analytics. The platform leverages over a decade of natural language processing expertise to provide nuanced sentiment analysis that captures the true meaning behind consumer conversations. With advanced emotion detection, brands can identify feelings such as joy, love, and disgust, gaining deeper consumer insights into what truly drives their audience. Lightning-Fast Social Analytics Time is critical in today's fast-paced digital landscape. Infegy Starscape delivers instant access to social listening data—your most important searches are available on day one, with complex queries returning results in seconds rather than weeks. This speed advantage enables teams to respond quickly to emerging trends, competitive threats, and shifting consumer sentiment. Comprehensive Consumer Insights Starscape's social analytics engine provides extensive coverage with 17+ years of historical data, ensuring you never miss critical patterns in consumer behavior. The platform's entity recognition effortlessly tracks brands and individuals, while theme identification pinpoints purchase intent, churn risk, and other crucial conversational patterns. GDPR and HIPAA compliance ensure your social listening efforts meet regulatory requirements. Actionable Intelligence for Every Team Whether you're conducting market research, managing brand reputation, or analyzing competitive intelligence, Starscape's trustworthy generative AI delivers actionable summaries, audience personas, and reports you can confidently use for business decisions. Customizable dashboards, reusable templates, and white-label reporting options make it easy to share consumer insights across your organization or with clients. Transform your approach to social listening and unlock the consumer insights that drive growth. Infegy Starscape combines superior data quality, advanced social analytics, and AI-powered intelligence to help you make faster, smarter decisions based on a real-time understanding of your audience. ## Infegy Starscape Pros & Cons **What users like:** - Users find the **ease of use** in Infegy Starscape invaluable for quickly accessing and utilizing information effectively. (9 reviews) - Users rave about the **responsive customer support** of Infegy Starscape, ensuring they get the best results quickly. (5 reviews) - Users find Infegy Starscape to be an **incredibly helpful tool** that simplifies audience analysis and delivers quick insights. (5 reviews) - Users appreciate the **AI summaries and query tooling** of Infegy Starscape, streamlining data exploration and enhancing insights. (4 reviews) - Users value the **user-friendly interface** of Infegy Starscape, making navigation and data access seamless and efficient. (4 reviews) - Users appreciate the **AI integration** in Infegy Starscape, simplifying data analysis and enhancing efficiency significantly. (3 reviews) - Data Quality (3 reviews) - Data Visualization (3 reviews) - Users value the **easy integrations** in Infegy Starscape, enhancing efficiency with seamless AI tools and diverse data sources. (3 reviews) - Users praise the **intuitive interface** of Infegy Starscape, facilitating quick learning and user-friendly insights into social listening. (3 reviews) **What users dislike:** - Users note a **challenging learning curve** with Infegy Starscape, requiring time to master its powerful features effectively. (5 reviews) - Users face challenges with **dashboard issues** , including a learning curve, missing widgets, and occasional glitches. (2 reviews) - Users find the **dashboard limitations** frustrating, citing missing widgets and a challenging learning curve for the new format. (2 reviews) - Users find the platform **complex and overwhelming** , requiring time to learn due to limited social listening efficiency. (2 reviews) - Users miss the **dictionaries and widgets** from Atlas, hindering their ability to effectively analyze sentiment in data. (2 reviews) - Users face a **steep learning curve** with Infegy Starscape, particularly when adapting to its complex tools and features. (2 reviews) - Users note the **complexity** of Infegy Starscape, making it challenging to learn for beginners in social listening. (1 reviews) - Difficult Reporting (1 reviews) - Download Limitations (1 reviews) - Email Issues (1 reviews) ## Infegy Starscape Reviews ### 1. Powerful Social Insights with Deep Historical Trend Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Ravinder k. | UTRAN Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Infegy Starscape?** Infegy Starscape is designed to pull insights from huge volumes of public social data posts, comments, news, reviews, forums and more and make them meaningful for business decisions. It’s built on a large proprietary dataset with historical depth that goes back many years, so you can track trends over time and see how sentiment or conversation shifts. **What do you dislike about Infegy Starscape?** Many users find the platform powerful but complex to learn initially, especially if they’re new to social listening or advanced analytics tools. It can take time and effort before you can use all of Starscape’s features effectively **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Starscape solves the problem of overwhelming, unstructured social data by turning it into clear, actionable insights. It helps me quickly understand what people are talking about, how they feel, and how conversations change over time without manually digging through data. The AI-driven summaries, sentiment analysis, and trend detection save time, reduce guesswork, and make it easier to share insights with stakeholders, leading to faster and more confident decision-making. ### 2. Sr Data Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Martin T. | Data Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Infegy Starscape?** The new UX seems fabulous to me. Much easier to handle. **What do you dislike about Infegy Starscape?** Everything works perfectly. Honestly, I wouldn't change anything after the last update. **What problems is Infegy Starscape solving and how is that benefiting you?** Understand what people are saying about a specific brand or event. **Official Response from Mark Calcote:** > Hey Martin! We're so happy to hear that our platform has been able to meet your research needs. Thank you for taking the time to leave us a review! ### 3. I find Infegy to be useful when conducting research on niche products or sentiment shift over time. **Rating:** 4.0/5.0 stars **Reviewed by:** Megi N. | Strategic Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Infegy Starscape?** What I like most about Infegy is that it provides great condensations of a large amount of data. Being able to see overall sentiment, themes, etc. from a query is pretty great! The addition of AI in Starscape has been a welcome shift from Atlas. It makes it so much simpler not having to write a boolean query and just being able to fit all of your paramaters in your question to the AI. But having the option to still create a boolean query if you choose to is great. **What do you dislike about Infegy Starscape?** I know part of it is due to just being used to Atlas for so long, but I initially didn't like the interface as much. I've gotten more used to it now though and actually prefer it but something I haven't been able to get past is the loss of the dictionary feature that we had in Atlas. That feature is so important to be able to change sentiment, especially on a pregnancy test brand that we work on as the words "positive" and "negative" have so much more sentiment behind them than what the word actually translates to. **What problems is Infegy Starscape solving and how is that benefiting you?** It comes in handy when we're working on an indie brand or niche product that isn't covered in our other resources due to novelty. I also enjoy the new feature in Starscape that gives you a persona overview, it's really useful for getting a quick snapshot of an audience. **Official Response from Mark Calcote:** > Thank you so much for taking the time to share your positive experience with our platform. We're thrilled to hear that you're finding it to be so useful! We're always working to improve areas of the tool, and we'll pass the feedback along about the Demographics tab. Thanks again for the review! ### 4. Great social listening tool for research! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Infegy Starscape?** I love the integration of the AI summaries in this version of Infegy. It really eliminates the hunting & digging for the narratives and gives you fast facts on what's driving chatter in your query. In addition to the AI summaries, the AI query writing tool is incredibly convenient. To be able to type a quick question and have the shell of a query get started is fantastic. These enhancements have made what used to be incredibly time consuming take mere minutes in some cases. **What do you dislike about Infegy Starscape?** I don't love that the query builder was changed so drastically from what was in Infegy Atlas. It was a big learning curve to understand the new drag & drop format. However, the enhancement of the AI query writing tool helps with this pain point. I could also take or leave the custom dashboards - they take additional time to build out and for our team's purposes, the juice isn't worth the squeeze. **What problems is Infegy Starscape solving and how is that benefiting you?** Starscape gives a quick pulse on what consumers are saying about product categories or brands, allowing us to be more agile in our intake of knowledge on new clients or categories, or being able to provide quick answers to our clients and stakeholders. ### 5. Intuitive and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Infegy Starscape?** It organizes the collected information in a way that makes it easy to quickly find what Im looking for. **What do you dislike about Infegy Starscape?** Figuring out how to display the information i need can sometimes be tricky **What problems is Infegy Starscape solving and how is that benefiting you?** This helps me find social conversation on topics for various brands to give my clients honest feedback **Official Response from Aaron McKee:** > Thank you so much for your review and we are happy that you were able to find the info you seek via the platform! All feedback helps us to continue to improve and that is what we are all about. If you have any questions, please do not hesitate to reach out to your Client Success Manager or anyone of us for help. Thank you, Aaron ### 6. Quality Social Listening Data **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen F. | Group Director, Knowledge Bar, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Infegy Starscape?** The dashboards and infographics make it easy to understand social conversations on almost anything. The coverage is global and includes posts from many online platforms and in various languages. The advanced search features, while tricky to learn, allow for very detailed customization. The new Starscape version is outstanding and includes AI analysis and persona building that makes interpreting the online conversation quick, easy and in-depth. Best of all is the customer support from their expert team. They make sure you get the best results and are always quick to respond **What do you dislike about Infegy Starscape?** It requires a few hours of training, so it's not for light users. Also with the older version of Atlas it was difficult to download results into a sharable format, but now the new Starscape version is better. **What problems is Infegy Starscape solving and how is that benefiting you?** Understanding what consumers are saying about topics and brands online is critical in marketing, but hard to do without extensive primary research. Infegy Atlas is a tool to quickly gauge sentiment and behaviors based on data, not guesswork. It also specifically shows the hashtags, influencers and emojis that a brand can exploit for digital marketing. **Official Response from Mark Calcote:** > It's great to hear that our platform is making such a positive impact on your work. We're loving all the insights teams are finding with Starscape, and we're excited to keep leveling up the new platform for you. Thank you for sharing your experience with others!  Please let us know what we can do to help further. ### 7. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Infegy Starscape?** Super helpful and powerful tool-- still learning so much but am able to use it immediately for client deliverables! **What do you dislike about Infegy Starscape?** Sometimes I still don't know where to start, but that's definitely a me problem haha I love that it's super easy to figure out once you get started. **What problems is Infegy Starscape solving and how is that benefiting you?** Competitive analysis, query monitoring, AI assist, etc **Official Response from Mark Calcote:** > Thank you so much for taking the time to share your positive experience. We're thrilled to hear that you're finding it to be so useful! As always, please let us know how we can help as you get more time in the platform! ### 8. Infegy provides a seamless approach to social listening with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Angela F. | Associate, Market Resources and Global Client Experience, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Infegy Starscape?** In Infegy, I like how many channels are in their data set. The robust amount of sources is super impressive. I love the user friendly UI in Infegy as it makes it easy to navigate. The LexisNexis integration is also great to have for print. Last but not least, our customer support manager Shawna Harvey is so supportive and always available when needed. **What do you dislike about Infegy Starscape?** Although I wouldn't consider this a downside, the fact that Infegy is sampled is something to keep in mind. Because of this, it might not always be the appropriate social listening tool to use in all instances. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas helps us to look into more channels that are difficult for us to get mentions on, such as TikTok and Instagram. The LexisNexis integration also helps us with pulling full text which is great. ### 9. Audience Insights Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mary T. | Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Infegy Starscape?** Infegy Atlas makes it so much easier to learn about specific audiences. The query function is detailed and user-friendly, letting me fine-tune searches by keywords, sentiment, timeframe, and more to get exactly the insights I need. Whether I’m tracking trends or digging into a niche audience, it helps cut through the noise and surface meaningful data fast. The added bonus is that the team is incredibly responsive and helpful, which gives me extra support when I need it. **What do you dislike about Infegy Starscape?** The platform itself is great, but sifting through irrelevant or over-the-top social posts can be a pain. It takes some effort to separate meaningful insights from the noise, but that’s more a reflection of social platforms than the tool itself. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas allows me to learn more about audiences in specific timeframes, which is helpful for planning relevant, resonant content. **Official Response from Mark Calcote:** > Thank you for sharing your positive experience with our platform, Mary! We're glad to hear that it's helping you to be more efficient and effective in your market research work. Looking forward to continuing to help you progress your goals! ### 10. Helpful representatives that don't make you feel like an inconvenience! **Rating:** 5.0/5.0 stars **Reviewed by:** Martha M. | Associate Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Infegy Starscape?** There's a ton of resources, but this time I needed Morgan's help figuring out why a StarScape query wasn't loading and she took the time to go through options making it super easy for me to duplicate on my end finding a solution to my query trouble. She did all of this without making me feel like an inconvenience or bad for not understanding which is SO appreciated! **What do you dislike about Infegy Starscape?** The new StarScape feature is a little clunky and can be difficult to navigate, but there are a lot of resources to help through it. **What problems is Infegy Starscape solving and how is that benefiting you?** It has strengthen many briefs by discovering and incorporating current topics of conversations and provide real examples while finding spaces for our clients to explore and possibly be in. **Official Response from Aaron McKee:** > Martha, thank you for appreciating our team's work. We are here to help and our clients are NEVER an inconvenience...they are why we get to do what we do...helping you to gain the answers you need to move your research/analysis forward. Please do reach out if there is ever anything else we can do for you! Be well, Aaron ### 11. Great social listening tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Infegy Starscape?** It is user-friendly and has many capabilities. It is easy to set up projects and queries and to make changes to them. The platform loads very fast. What I liked the most was that you do not need to connect FB,IG, Tiktok, Tw (X) accounts to get conversation from those social media networks and it brings data from those sites which is really useful when you need data from those social media networks. It has the discovery of influencers and demographic data that is helpful. The onboarding team and support are very efficient and helpful as well. We love Shawna, our CSM, she is so fast, thoughtful, and supportive! **What do you dislike about Infegy Starscape?** There are some missing widgets that we would need to have in the dashboards in Atlas to have better visualizations of data, but we talked to them and they will develop it. Sometimes there are some glitches when making changes to the subqueries. **What problems is Infegy Starscape solving and how is that benefiting you?** By getting data from all popular social media networks without connecting any token, getting influencers and data demographics. It helps us to get trends faster through clusters and understand the conversation that is happening. It loads data very fast which allow us to be productive and efficient. **Official Response from Aaron McKee:** > It's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with others! And thank you for the feedback about what you need us to add to the platform! Aaron ### 12. Incredible social listening resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Infegy Starscape?** It's so helpful to understand the sentiment of a product or topic and udnerstand the ins and outs of how it's viewed by real people in real time. It's easy to use, our rep Morgan is immensely helpful in tailoring our searches and ensuring we're not leaving any stone unturned! **What do you dislike about Infegy Starscape?** I'd love to be able to do a quicker grab of sentiment, the word cloud is helpful but just a bit small to add quickly into a social listening slide and clients often remark how difficult it is to read. **What problems is Infegy Starscape solving and how is that benefiting you?** It's solving the curiousity our clients have about how they stack up against competitors, what users are saying and helps us identify the hidden x for products, strategy or how we can fill a need consumers talk about. **Official Response from Aaron McKee:** > Thank you for the glowing review! We love that you found the platform easy to use and helpful. That is the goal. Your feedback on the Word cloud is well received. There are several ways to look at this differently. That might be more useful to you. Please ask Morgan as she can walk you through it. Thanks again for your business! Aaron ### 13. Infegy Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Infegy Starscape?** The customizable dashboards are user-friendly and allow for a high degree of personalization, ensuring that users can tailor the insights to meet their specific needs. Additionally, the platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups, demonstrate their commitment to helping clients maximize the platform's potential. **What do you dislike about Infegy Starscape?** The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas manages and processes large volumes of social media data, making it easier to extract meaningful insights without being overwhelmed by the sheer quantity of information. **Official Response from Aaron McKee:** > Thank you very much for your detailed and positive review! We also very much appreciate your feedback on areas we can improve. Along the lines of the learning curve, that is what we are here to support you with. If easier use, shareability, and AI-aided insights are of interest to you, please check out our new platform, Starscape. Your Client Success Manager would be happy to walk you through it at any time. Be well, Aaron ### 14. Infegy is great! Easy to use, great results, excellent support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Infegy Starscape?** It's increadbily user friendly. Easy to use, excellent simple readble results. Best social platform by far for user experience. **What do you dislike about Infegy Starscape?** There is a learning curve. Learning how to write queries can be difficult at first, but gets better as you take the time to learn the platform. **What problems is Infegy Starscape solving and how is that benefiting you?** The social listening piece is key. Using it to help find out insights about end users help determine strategy for clients. **Official Response from Aaron McKee:** > Thank you for taking time out of your day to provide such a positive bit of feedback to us. Feedback (both positive and negative) is very helpful to us as we continue to work to build upon what you like and to improve the platform wherever possible. Please reach out anytime you need something, Aaron ### 15. Infegy Atlas - Great training and applications for our MSU Grad Students **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Bain External Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Infegy Starscape?** The Infegy platform is highly intuitive, and the training modules are very specific, succinct and actionable. We partnered with Infegy to introduce our market research students to the powers of social listening. Morgan and Henry provided excellent support and guidance that inspired our students toward some impressive work. Students were able to go from zero knowledge to a strong level of proficiency in just a few hours. The full range of sources provide meaningful insights into consumer conversations and views. **What do you dislike about Infegy Starscape?** No issues or concerns, the platform has a high level of flexibiliy for users of various proficiency. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegyu helps us identify issues and themes from consumers for market research purposes. I introduced this tool to our class so they can see the power in harnessing insights from unstructered data. **Official Response from Mark Calcote:** > Thanks, Mike! It was great working with you and your class. We love getting an opportunity to interact with students! We're delighted to hear that our platform provided such a valuable tool for your course. Thank you for sharing your positive experience with others! We're excited to continue our work together. ### 16. Quality Social Listening Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Infegy Starscape?** It has a great visualization of the output of information **What do you dislike about Infegy Starscape?** You have to be versed in creating the boolean to get quality search results **What problems is Infegy Starscape solving and how is that benefiting you?** Its helping us to synthesize a significant amount of information in a concise way; allowing for faster analysis - contributes to decision making for our teams **Official Response from Aaron McKee:** > Thank you for your positive review and honest feedback. Glad the tool is helping you to analyze a significant amount of information quickly so you are getting on your way sooner versus later. Do let us know if you need any help with the Boolean query writing, our client support team members are excellent at helping people with this. Thanks again for being a client...we appreciate you! ### 17. Powerful social listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Infegy Starscape?** We implemented Infegy for social listening. We've found it to be tremendously helpful in surfacing brand mentions, competitor insights, and conversations around topics. Once we learned how to use the filters and searches, Infegy has empowered us to improve our social insights. We now use the tool weekly. It's an essential part of our social offering. **What do you dislike about Infegy Starscape?** Infegy does have limitations. It has difficulty crawling Facebook. While it can crawl LinkedIn for brand/page mentions, it's not intuitive. Also, some of the metrics (e.g., Reach) are not useful. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy is the best tool available for us in performing social listening, brand mentions, and competitor insights. **Official Response from Aaron McKee:** > We can't thank you enough for making the time to write a review. Your specifics about what you like are very truly helpful to us. We love that it's an essential tool for your work on social listening, brand mentions, and competitor insights. You mentioned difficulty with Facebook and LinkedIn which we understand. Because we are GDPR and CCPA compliant, we only provide access to public data, and some channels like Facebook and LinkedIn gate their content with logins which we don't do. Please let us know if there's anything else we can do for you! Aaron ### 18. Easy to use and excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Deanna B. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Infegy Starscape?** I really like how easy it is to navigate the tool. I also love that if I have questions I can easily chat with the team and get great customer service. **What do you dislike about Infegy Starscape?** I would love to see the information presented in many different ways beyond just the word cloud. **What problems is Infegy Starscape solving and how is that benefiting you?** Understanding what is going on the industry so that I can make informed decisions. **Official Response from Aaron McKee:** > Thank you for the excellent review and comments. We are thrilled you are enjoying the tool and finding it useful. Regarding your comment about the different ways to present the information, know that there are MANY more ways to present the data. Please reach out to your dedicated Client Success Lead and they will help you and teach you how to present things in the best way possible for your needs. Thanks again! Aaron ### 19. Fantastic social listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Infegy Starscape?** The wealth of information that you can gather from the platform and the tool's ease of use. It's very easy to navigate once you have completed the training, and their support team is beyond helpful if you need some additional brain power on how to use to the platform. **What do you dislike about Infegy Starscape?** The sentiment analysis can sometimes be off but it's easy to manually adjust the sentiment in the backend. **What problems is Infegy Starscape solving and how is that benefiting you?** Quick ability to gather consumer sentiment toward a product, brand or industry without having to deploy surveys or first party research. **Official Response from Aaron McKee:** > Thank you very much for your stellar review! Great feedback on the platform, the team, and the sentiment. Please reach out to our Client Success team if we can be of further assistance to you! Aaron ### 20. Infegy Review for a Social Listener **Rating:** 3.5/5.0 stars **Reviewed by:** Tegan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Infegy Starscape?** I think this is a great tool when I'm doing a quick social listening exercise and trying to gauge interest or volume of mentions on a particular topic. This tool has helped me seamlessly find share of voice amongst my clients and their competitive brands as well as overall sentiment. I also love that we can see the photos attached to posts now--excellent feature! **What do you dislike about Infegy Starscape?** Sometimes the word clouds created (from sampling or scanning the posts or mentions on your query) aren't very accurate or the clearest pictures upon diving deeper into them. I have to do a decent amount of manual sifting through this. **What problems is Infegy Starscape solving and how is that benefiting you?** It's helping me tap into past or current trends for multiple workstreams. I'm able to conduct social listening on particular topics of interest and see what folks are talking about and find out the most accurate, up-to-date trends. **Official Response from Mark Calcote:** > Hi Tegan. It's great to hear that our platform is making such a positive impact on your work, and the team will love hearing you're enjoying the new posts update. Your feedback on topics is appreciated, and it would be great to learn more about your feedback. We're working on all-new views of topics coming soon that I hope will help. Thank you for sharing your experience with others!  Please let us know what we can do to help further. ### 21. Great tool that makes your job easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Infegy Starscape?** I love the embeds feature, it makes analyzing competitors quick. **What do you dislike about Infegy Starscape?** Sometimes, filters don't eliminate noise completly, however once you get use to the tool, it is easier to find a way to eliminate them. **What problems is Infegy Starscape solving and how is that benefiting you?** We are easily able to monitor our clients and their competitors. **Official Response from Aaron McKee:** > We appreciate you taking the time to leave us a review...the fact that it is a good one is appreciated too! We are glad you were able to find out how to use the filters. If you ever have any questions, please do not hesitate to reach out to us or your dedicated Client Success Lead. Thank you! Aaron ### 22. Infegy is invaluable for our work **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Infegy Starscape?** Infegy is incredibly user friendly and the team is always helpful. The tool allows us to provide clients with a comprehensive view of the social ecosystem through the lens of whatever industry or topic they want to see. **What do you dislike about Infegy Starscape?** Some data is hard to extract, but it's not Infegy's fault. It's due to the API limitations with some of the platforms. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas allows us to gather data and pull it into a visually pleasing and easy-to-understand report for our clients with just a few clicks. It saves us hours and hours of time each week. **Official Response from Mark Calcote:** > Thanks, Megan! We're so happy to hear that our platform has been able to meet your market research needs. We appreciate you taking the time to leave us a review! ### 23. Infegy Atlas has help us with our projects with clients and content strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Infegy Starscape?** The best of the platform is that it is super easy to use, and it does not limit the number of results of a query, like other social listening platforms do, also with the number of queries. The customer care, at least for us is excellent, thank you Zoë, you have been very helpful for us. **What do you dislike about Infegy Starscape?** That it does not provide all the info or KPIs of social media accounts of competitors (info like number of posts, engament, reach, time of day with more activity, etc) of of a certain brand like other social listening platforms do. **What problems is Infegy Starscape solving and how is that benefiting you?** Content for social media and Audience / Brand listening for clients projects **Official Response from Aaron McKee:** > Ivan, thank you for your positive review. We love that you are enjoying the platform and find it useful. Aaron ### 24. An upgrade from Netlytic **Rating:** 3.5/5.0 stars **Reviewed by:** Jack M. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Infegy Starscape?** As a student, I enjoyed the ease of access that Atlas provides while also affording me a far greater and more intuitive user experience compared to some competitors, like Netlytic. While Infegy is a paid service, compared to some of the 'free' options, I was impressed with features like the word cloud which allowed me to create creative and visually distinct ways of presenting data to my peers that made presentations more easily digestible **What do you dislike about Infegy Starscape?** Despite its accessibility, there can be a learning curve without peer supervision when it comes to first using Atlas, so I think that more built in tutorials would make a stark contrast to what we have now **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy gave me access to more platforms like Twitter and Facebook and it allowed me to engage with audiences that I would not have had access to previously, which is a big benefit **Official Response from Mark Calcote:** > Thanks for the review, Jack! We're so happy to hear that our platform has been able to meet your research needs. I'll chat with the team about how we can get more tutorials to you, front and center, to help make the experience even better. Thank you again for taking the time to leave us a review! ### 25. The Best Social Listening Tool I Have Found **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Infegy Starscape?** Depth of data across social platforms, excellent customer service, robust features compared to competitors **What do you dislike about Infegy Starscape?** Licenses can be expensive, so we're limited by budget on the number of seats. **What problems is Infegy Starscape solving and how is that benefiting you?** As agricultural content strategy consultants, my team uses Infegy to segment audiences and find out what actual farmers are talking about on social media at key points throughout the growing year. This data helps us deliver richer content strategies that align to grower needs for our clients. **Official Response from Aaron McKee:** > Michelle, we're glad to hear that you appreciate the depth of data and robust features of Infegy Atlas, as well as the excellent customer service. We understand that budget limitations can be a challenge, and we appreciate your feedback on the cost of licenses. It's fantastic to hear that Infegy is helping your team deliver richer content strategies that align with grower needs for your clients. Thank you for your business and please don't hesitate to contact us if we can be of help. Aaron ### 26. The Infegy Atlas team goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Francis D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Infegy Starscape?** The Infegy Atlas team is SO helpful every step of the way -- from support in setting up queries to presentation of findings to clients, they're really the best (shout out to Zoe!). We've used it to get unique audience insights we didn't have access to before and share with clients in a way that they always find interesting. **What do you dislike about Infegy Starscape?** The only thing that comes to mind is that there was a learning curve for figuring out how to apply the analyzed findings to our unique work. However, our issues are very niche so I don't think that would apply to most other users. And the Infegy team was always willing to help. **What problems is Infegy Starscape solving and how is that benefiting you?** We are using Infegy Atlas to conduct market research. We are exploring how audiences are talking about and feel about different issues to inform other formative research and development of campaign intervention **Official Response from Aaron McKee:** > Francis, thank you for the great review and for recognizing how much the team truly cares about making sure you succeed. And of course, we are also fans of Zoe so, thank you for the shout to her! Regarding the learning curve, thank you for that feedback. We are glad you got all of your questions answered on that front. Stay tuned for a completely new UI coming out shortly that will make it even easier for you! Thank you for your business! Aaron ### 27. Amazing Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kirstin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Infegy Starscape?** Our dedicated account manager, Shawna, has been AMAZING! She is not only incredibly knowledgeable, but also eager and quick to jump in and provide hands on support! **What do you dislike about Infegy Starscape?** The biggest downside is not exclusive to Infegy, but rather a downside for all listening platforms... and that is limitations on profiles they can scrape. LinkedIn is a real walled garden and not being able to fully analyze without connecting a profile is a bit of a bummer but that's how all the platforms work. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy gives me a scalable way to audit conversations and topics for specific industries, clients and competitors. Also... the ability to load outside data for analysis has been crucial and solved an otherwise manual process for analyzing social comments. **Official Response from Mark Calcote:** > Thanks, Kirstin! We appreciate you taking the time to leave us such a glowing review. We love having Shawna on the team, and we're thrilled to hear that our platform has been able to help you achieve your goals! Looking forward to continuing our work with you! ### 28. I use Infegy Atlas for qualitative social listening analysis on client brands and client industries **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Infegy Starscape?** The linguistic analysis capabilities are highly interactive and provide a wide variety of means for reviewing popular topics. Queries have a wide variety of filtering capabilites to see social listening data by platform, geography, bio, etc. for meaniningful insights on key terms. **What do you dislike about Infegy Starscape?** The sample sizes and indexes of the post data is not as robust as it could be, which results in less-than-ideal quantitative analysis. The sentiment measurement and scoring has improved over time but still has some issues with correctly identifying post sentiments. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas enables me to see how certain topics, categories, and brands are talked about in the social space at a macro level. I am able to identify major themes, keywords, and trends on those areas across platforms through Infegy. **Official Response from Aaron McKee:** > Brandon, we appreciate your review and feedback! Look forward to some of the things you dislike being fixed in an upcoming release and as always, please reach out to your Client Success Lead with any questions or suggestions you have that would make things better for you. We are always listening and every bit of feedback is captured and used to improve our offering! Thank you again for your business! Aaron ### 29. Infegy Atlas is an intuitive search tool that provides many insights with its vast amount of options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Infegy Starscape?** Infegy Atlas let's you easily filter and search for information about subjects, brands, people, and events in specific niches. Infegy is a useful tool for broad and niche topics, with filters and region specific searches more insights can be found. Infegy has a friendly customer support team who are willing to reach out to help new users and can quickly be contacted. **What do you dislike about Infegy Starscape?** A feature to filter or translate different language results in word bubbles when they are detected. Currently use Google translate on the page for this and it is not 100% capable, so this is likely a tough ask and not a huge negative **What problems is Infegy Starscape solving and how is that benefiting you?** For broad subjects or interests, Infegy Atlas can help isolate some of the shared trends. With niche topics it is useful at finding popular people and trends in the space. **Official Response from Aaron McKee:** > We appreciate that you took the time to write such a great review and for the suggestion on how we can improve on the language translation front. We love feedback so we will add that to the list to explore. Please keep the feedback coming and leverage your Client Success Lead if we can be of assistance at any time. Thank you for your business! Aaron ### 30. Atlas Infegy Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jose C. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Infegy Starscape?** The quick response time when we have to do a quick search. The filters and audience options that help us narrow down the queries. The channels covered by Atlas Infegy. **What do you dislike about Infegy Starscape?** I don't like the fact that all the Universe numbers are an estimation based on the amount of mentions of a certain period. The dashboard and Canvas options are very limited. **What problems is Infegy Starscape solving and how is that benefiting you?** When we want to analize how a specific audience talks about a topic and which are the brands & companies that are named on the specific topic. It's a great way to have an hollistic view of a topic to start digging more later on. **Official Response from Mark Calcote:** > Thank you for the review, Jose! We're delighted to hear that our platform is meeting your market research needs and that you find it to be such a valuable tool. We're continuing to work on providing a variety of metrics to work with for Universe, and our all-new UI coming soon will allow for much more flexibility with creating and sharing dashboards. Thank you for sharing your positive experience with others! ### 31. Infegy is an ESSENTIAL tool for social listening **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Infegy Starscape?** Infegy stands out for its user-friendly interface, and the consistently helpful team enhances the overall experience. This tool empowers us to deliver clients a comprehensive insights, tailored to their specific industry or topic of choice. **What do you dislike about Infegy Starscape?** The interface is a little difficult to get. But once you get it, it's easy. **What problems is Infegy Starscape solving and how is that benefiting you?** With Infegy Atlas, we can effortlessly collect data and generate visually appealing, easily understandable reports for our clients with just a few clicks. **Official Response from Mark Calcote:** > Wow! Thanks, Sydney! We appreciate you sharing your positive experience with our platform. We're glad to hear that it's helping you to be more efficient and effective in your market research work. It's great getting to work with you. Looking forward to continuing to help you progress your goals! ### 32. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Lead Market Researcher Volunteer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Infegy Starscape?** Infegy allows you to search platforms such as TikTok and Instagram where others simply are unable to. Their tech allows for easy, and time-saving analysis for researchers to flip data into insights, especially for those nagging quick-turn ones. I recommend that you add to it to your tool stack as all clients need to understand what's going on on IG and TikTok. **What do you dislike about Infegy Starscape?** I don't recommend Infegy for measurement purposes. It only provides a sample of content so you can't dive into everything for projects that require detailed analysis. **What problems is Infegy Starscape solving and how is that benefiting you?** Allowing us to see the landscape for brands on IG and TikTok. **Official Response from Mark Calcote:** > Hi John! Thank you so much for taking the time to share your positive experience with our platform. We're thrilled to hear that you're finding it to be so useful! It would be great to learn more from you about your measurement use cases and how we can support you better on that front. As always, please let us know what else we can do to help you to achieve your goals! ### 33. Great multipurpose platform with amazing support **Rating:** 4.5/5.0 stars **Reviewed by:** Grayson H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Infegy Starscape?** Infegy is a great, solve-all research tool that helps my team and I answer a variety of questions (about competitors, topics, client conversations, cultural chatter as well as general social listening), making it an easily justifiable tool to invest in. It can do everything! Also, we have an amazing rep (Shawna Harvey) who is beyond helpful in any / everything we need (no matter how simple or dumb the question may be) **What do you dislike about Infegy Starscape?** I think only the sentiment analysis. It's hard to dissect social chatter's true meaning at scale (so I get it), but I think that's the only thing I'd like to see improvements in. **What problems is Infegy Starscape solving and how is that benefiting you?** Qualitatively, social listening across all platforms in a way that's scalable but still quite focused. Quantitatively, it's essential for contextualizing our qualitative themes with hard metrics across platforms **Official Response from Aaron McKee:** > Grayson, thank you very much for taking the time to give us a great review and provide feedback on the sentiment analysis front. We would love to hear more about what you are thinking on that front as, if at all possible, we will strive to meet your needs. Please bring it up the next time you talk to your Client Success Lead so they can make sure we have the details. Thank you again for letting us serve you! ### 34. User friendly digital listening tool **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Infegy Starscape?** Infegy is extremely easy to use. It takes just few minutes to create a simple query and the results are popping out very fast. Usually other tools require more time to load the results, while using Infegy allowed me to focus more on the quality of the query I was building. **What do you dislike about Infegy Starscape?** Nothing at the moment. I think it's very well designed and I was able to achieve my goals using it. I hope in the future they will add some certifications that could prove my knowledge of the tool. **What problems is Infegy Starscape solving and how is that benefiting you?** In my role having access to all the social media conversations is a must. As long as we are able to analyse the whole bunch of conversation we do a better job. With Infegy we are giving a better service to our clients as we have access to anything published online and we can quickly gather insights ### 35. Great Product for Data Review **Rating:** 5.0/5.0 stars **Reviewed by:** Riley R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Infegy Starscape?** Great information visualization for data in many different ways! Makes great sense and is able to create universal understanding for viewers even if they aren't aware of the platform itself **What do you dislike about Infegy Starscape?** Boolean queries can be confusing, but the times that I ran into trouble there was the "tips and tricks" webpage that helped me fix my query as well as someone able to chat at all times! I wish that there was a way to show the development of queries and how you par them down from search to search. **What problems is Infegy Starscape solving and how is that benefiting you?** I have been using this platform for social media analytics and monitoring, and it has been really helpful for picking out the information that I need to know from such a large set of data. It helps create keywords, SEO benefits, marketing campaigns, positive or negative feelings about campaigns, etc. **Official Response from Aaron McKee:** > Taking the time to write a review makes us smile and the fact that it is so positive makes those smiles bigger! That said, the feedback on the Boolean queries has been sent on and we will look for a way to show how to develop queries and pare them down. Thank you again! ### 36. Evolving Social Listening Capabilities with Stellar Support Team **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Infegy Starscape?** Love that Infegy continuously expands their capabilities and features with their support team ready to jump in to assist new users. **What do you dislike about Infegy Starscape?** It can be a little unclear how to use the tool and the data captured in Infegy. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy helps me uncover how my clients are being perceived and what conversations are being had on social, giving me insight on how to inform our social strategy and creative briefs. **Official Response from Aaron McKee:** > Thank you for your review pointing out your favorite things and an area you would like us to improve. Although we love the kudos, we also want to make sure we delight our users so please do reach out to your Client Success Lead so they can make sure you have all the training you need to feel as comfortable as possible in the tool. Thank you again! Aaron ### 37. User friendly, not that in-depth **Rating:** 4.5/5.0 stars **Reviewed by:** Greer F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Infegy Starscape?** I like how easy it is to use. The interface is very easy to understand. **What do you dislike about Infegy Starscape?** I feel as though the depth of the research isn't as grand as other tools. especially when looking at smaller sample sizes or specific platforms. **What problems is Infegy Starscape solving and how is that benefiting you?** aggregate data in one place **Official Response from Mark Calcote:** > Hi Greer! We're so happy to hear that our platform has been able to make it so easy to meet your market research needs. We're always keen to learn how we can add more to make your deep research even easier using Infegy tools. Let's chat soon to discuss your feedback! Thank you for taking the time to leave us a review! ### 38. Infegy review - Nagarro user **Rating:** 4.0/5.0 stars **Reviewed by:** elisa i. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Infegy Starscape?** Demographics analysis is very complete, the best of our tools. **What do you dislike about Infegy Starscape?** Universe count and how the queries are built **What problems is Infegy Starscape solving and how is that benefiting you?** A lot of uses cases that we have are split by region, which require a deep region analysis, and infegy is providing this. **Official Response from Mark Calcote:** > We're so happy to hear that our platform has been able to meet your market research needs. We can't wait to introduce Starscape, our all-new platform soon. I think you'll really enjoy the new query-building options and improved universe metrics! Thank you for taking the time to leave us a review! ### 39. New to Infegy **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel I. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Infegy Starscape?** I've found Infegy to be extremely useful for social listening, with a wide variety of tools to explore. Despite the breadth of the platform, it's been very intuitive, especially thanks to Shawna Harvey and her helpful guidance. I also really like how simple it is to export the different graphs and tables to highlight key findings. Great tool and fantastic customer service overall! The more I learn about Infegy Atlas, the more useful it becomes. It's a very helpful tool and I'm constantly discovering new ways to find valuable information with the platform. **What do you dislike about Infegy Starscape?** There are lots of avenues within Infegy to explore, which isn't necessarily a con, but a notable learning curve for beginners -- one that is definitely worthwhile though! **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas helps you get a real-time look at what people are talking about online, a perspective you can't usually get from standard desk research. It provides an authentic glimpse into your audience and what's trending within their circles. It's a great addition to other research and ensures you get a holistic perspective on everything. **Official Response from Aaron McKee:** > Thank you so much for the positive review and for sharing your perspective on how intuitive the platform is. We are always striving to be better so please do not hesitate to provide feedback. Finally, we agree, Shawna is a gem! Aaron ### 40. I love it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Camila L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** I think is super friendly with the user and has very good and helpful insights that help me save a lot of time. Also, it is very nice to download the pdf or ppt so I can use it on my reports, and they look beautiful. **What do you dislike about Infegy Starscape?** Actually I don´t dislike it, I am just getting use to it because I use a lot Brandwatch and sometimes is hard to move to another tool, but the time I have used it has been very friendly and helpfull. **What problems is Infegy Starscape solving and how is that benefiting you?** I can see all the social media platforms and that is very cool because I didn´t had any tool that had that, so I save a lot of time because I have everything there. ### 41. Great but not amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Infegy Starscape?** I do like the customizable aspect of the platform. I think that if you are able to understand the filters and proficient in boolean it is a pretty powerful tool. I also really like the fact that you can use custom data sets and save filters and such so if you know you have to come back to a project, you can save time. **What do you dislike about Infegy Starscape?** Despite all of the fancy AI stuff I find myself reading a large amount of comments by hand anyway to pick out themes. Its helpful in finding words that pop up alot but human language is complex. just because a word pops up alot doens't mean everyone is using it the same way. I also am not a fan of the way, when using a custom data set, it will bring words that are not part of the analysis field into the word cloud **What problems is Infegy Starscape solving and how is that benefiting you?** It helps us find conversational themes on social media platforms and provides us with a short hand when looking for support when constructing briefs or projects for clients. It is also helping us analyse custom social media comments on our paid assets. **Official Response from Aaron McKee:** > We are glad that you are finding the tool helpful to your work and appreciate that you took the time to give us feedback. Positive or negative, we appreciate your perspective and take all of it into consideration. Regarding the comment about "when using a custom data set, it will bring words that are not part of the analysis field into the word cloud," please reach out to your CSL as there are many ways to add filters in the platform that can help you to remove and/or focus the queries. Thank you again for the detailed review! ### 42. Easy and Intuitive Listening Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Infegy Starscape?** It is very user friendly. You dont have to be a expert level analyst to be able to conduct social listening in the platform. **What do you dislike about Infegy Starscape?** It can't get quite as granular as a platform like Brandwatch can, the ability to build out queries isn't quite as good. **What problems is Infegy Starscape solving and how is that benefiting you?** It helps us do quick social listening to inform briefs and reporting for our social clients. **Official Response from Mark Calcote:** > Hello! We're delighted to hear that you're finding our platform to be so user-friendly and intuitive. Thank you for taking the time to leave us such a positive review!  Our new platform, coming soon, should help expand the query writing capabilities you seek and help you dive even deeper into your research. We can't wait to share it with you! We are always here to help, so please do not hesitate to reach out whenever needed. ### 43. Quick and responsive for iterative searches **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Infegy Starscape?** The tool allows you to quickly add or remove elements to your query and get the insights you need quickly. It also lets you pivot your search as you shut out any noise from terms or events you hadn't considered. **What do you dislike about Infegy Starscape?** In some instances, the content it fetches is indexed in their servers but not in the actual platform, so if you need that juicy screenshot for your presentation, the content might not exist, and you're left with a 404 and a need to find another piece of content. I wish Infegy leaned a bit more into Reddit to pull content too. **What problems is Infegy Starscape solving and how is that benefiting you?** I do a lot of research on social media behaviors, cultural trends, general mentions, and sentiment about our brand. With our previous tool, research would take way longer waiting for queries to run and then data to get pulled; with Infegy, it's instantaneous. **Official Response from Aaron McKee:** > We appreciate that you took the time to give us a review and the fact that it is so positive makes us all smile! We also appreciate the areas for improvement and we all read those so thank you for that as well. Please let us know how we can keep improving to help your efforts. Be well, Aaron ### 44. Accessible social listening platform with exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Business Insights and Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Infegy Starscape?** Infegy Atlas includes all of the basic social listening functions, as well as custom metrics (such as influence score, passion score, etc.) that are instrumental in communicating social listening findings to clients, especially those who are not social-savvy. The tool itself is great, and is accessible for newbies as well as more experienced users. However, the greatest value-add for me has been the customer service. I've been able to build far more advanced queries and benefit from a second opinion on all of my projects because of the always-available customer service team and the exceptional customer success rep that has been matched with my organization. **What do you dislike about Infegy Starscape?** The Canvas feature could use some work in terms of UI, functionality, and widgets, but I'm sure further development on this part of the platform is in the pipeline. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy is helping the advertising agency I work for to pre-emptively gather key information for prospective clients on new business pitches, to obtain insights into existing clients whose analytics accounts we might not have access to or that might not be set up. We create social listening dashboards meant for ongoing brand tracking/monitoring, and demonstrate the effectiveness of our brand and tactical marketing efforts retrospectively. **Official Response from Aaron McKee:** > Rachel, we are delighted to hear that you're finding our platform to be so user-friendly and intuitive. Thank you for taking the time to leave us such a positive review and for seeing how amazing our client success team is! We are here to help so please do not hesitate to reach out whenever needed. Aaron ### 45. Social Listening for multiple languages and platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Infegy Starscape?** The speed with which platform processes the requests as well as the flexibility of the quesries that can be made. The depth and width of queries is impressive and the visualisation of the results is helpful. The ability to download the visuals is magical. **What do you dislike about Infegy Starscape?** While downloading the png images for sentiments (circles with percentage), the resulting image does not match the one on the web. It is a quarter of the cirlce, instead of the full circle. **What problems is Infegy Starscape solving and how is that benefiting you?** While creating a compelling story or narrative around anouther business proposal, infegy helps us to avoid the pitfalls of disinforming our clients or mentioning something that can harm the process. **Official Response from Aaron McKee:** > We're delighted to hear that you're finding our platform to be so user-friendly, fast, and intuitive. Thank you for taking the time to leave us such a positive review! I will have the team look into your comment about the .png images and get that fixed asap. Thank you again for letting us serve you! ### 46. Infegy Atlas Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Infegy Starscape?** Easy to input criteria, evaluate and access results. Searches are fast and include a lot of valuable data. Customer service is good, they are helpful and professional. **What do you dislike about Infegy Starscape?** When searches have low results, data doesn't always show up. **What problems is Infegy Starscape solving and how is that benefiting you?** Infegy Atlas provides key insights and data that is not always available through native platforms. It allows us to better understand our clients, consumer behaviours and the overall social media trends. **Official Response from Aaron McKee:** > Thank you for your positive review. We are glad you find value in the speed and performance of the platform and how quickly it returns the results you need. Our Client Success team also loves to hear that you appreciate their support and will continue to try to help you. Thank you again! Aaron ### 47. Infegy is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Infegy Starscape?** Infegy helps you learn so much about your audience and competitors, there are great insights and great customer service. **What do you dislike about Infegy Starscape?** It can be hard to use if you don't use it often because there are some tricks needed to get the right insights. There's also some manual work required to get the right sentiment. **What problems is Infegy Starscape solving and how is that benefiting you?** It's helping us learn more about audiences and how they percieve our clients and competitors. **Official Response from Aaron McKee:** > We're glad to hear that you find Infegy Atlas helpful in gaining insights about your audience and competitors. Our team is committed to providing great customer service and we appreciate your feedback. If you ever need help, please do not hesitate to reach out to your CSL as they are there for you! Aaron ### 48. Love the experience, the data is so helpful and easy to process **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel F. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Infegy Starscape?** The flexibility it gives you to create your reports accordingly and how this allows you to be more precise and dilligent with how you read and creat consumer insights. **What do you dislike about Infegy Starscape?** I wish that it could process a little more data of open accounts in the Meta universe (Instagram and Facebook) , but in the most part I have been able to create anything I needed. **What problems is Infegy Starscape solving and how is that benefiting you?** What I mostly do in the tool is process consumer conversation to generate insight reports with this information, the platform has allowed me to make my reporting more insightful and detailed. ### 49. Incredible Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Infegy Starscape?** The visuals are absolutely beautiful. The ability to put data into charts, word clouds, tables, and more are so immensely helpful to get clients to visualize our findings. **What do you dislike about Infegy Starscape?** It feels risky to rest many insights based on Infegy's sentiment analysis - it's hard to determine how accurate it is but I think that's more a problem with sentiment analysis software across the board than something specific to the platform. **What problems is Infegy Starscape solving and how is that benefiting you?** We need to get a sense of how things are being mentioned and posted about and understand data points around main topics/contexts, users, geography, etc. ### 50. Good for social listening, but needed a larger view of earned/editorial listening as well. **Rating:** 3.5/5.0 stars **Reviewed by:** Laura L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Infegy Starscape?** Customer service was great! Good communication and checked in often to make sure we were satisfied with the product. **What do you dislike about Infegy Starscape?** My job covers both public relations and social media, so I needed a stronger tool for earned/editorial listening/scanning. **What problems is Infegy Starscape solving and how is that benefiting you?** Finding out where our brands are being mentioned online, and how they are being talked about. It is a great one-stop shop, and is easy to use. **Official Response from Aaron McKee:** > Laura, thank you for the helpful and detailed review! You mentioned that you needed more "earned/editorial listening/scanning" which makes sense. Know that you can take advantage of our APIs to add any data we do not have into our analysis so it is all accessible and analyzable in one place. If you have questions on that or want to explore it further, please talk to your Client Success Lead as they would love to help you! Thanks again, Aaron ## Infegy Starscape Discussions - [What does Infegy do?](https://www.g2.com/discussions/what-does-infegy-do) - 1 comment - [View Infegy Starscape pricing details and edition comparison](https://www.g2.com/products/infegy-starscape/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+10%3A31%3A29+-0500&secure%5Bsession_id%5D=e610dc60-b6da-4360-bca6-1eea6f65f9e2&secure%5Btoken%5D=d5650c9cf4ca003010224ecbc4b6631e569d4d6f450242393beb39225cb32a33&format=llm_user) ## Infegy Starscape Features **Social Analytics** - Competitor Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Audiences** - Audience Insights - Influencer Identification - Buyer Personas - Segmentation **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Analysis** - Network Analysis - Dashboards - Visualizations - Advanced Filtering **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Administration** - Data Exporting **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Audience Intelligence Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top Infegy Starscape Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Quid](https://www.g2.com/products/quid-2023-10-05/reviews) - 4.3/5.0 (299 reviews) - [Synthesio](https://www.g2.com/products/synthesio/reviews) - 4.3/5.0 (141 reviews)