We began our search for a ticketing and asset management system with high expectations. Incident IQ checked all the boxes and more. Implementation was straightforward. We particularly like the flexibility of the rules engine to automate many of our regular clerical tasks surrounding our tickets. Whether you keep it simple or have a complex set of rules, we love the flexibility it gives us to assign tickets and follow-up. Perhaps the best part of Incident IQ is that their team is listens to their clients. They continue to improve the product based on feedback and keep Education K-12 as their focus. Review collected by and hosted on G2.com.

We've yet to find something that doesn't work well or have a workaround. They are in the process of improving the permissions, which would be the only cumbersome piece we've come across, but it's absolutely not a deal-breaker. Review collected by and hosted on G2.com.

I love that we have regular meetings with product managers to discuss pain points and also offer ideas for enhancements. You can vote for enhancements and see them move from ideas to production. Customer support and contact is superb. Highly recommend getting off of your current asset/ticketing/HR/Maintenance program that only offers lip service for future enhancements and be part of the IIQ team and have direct input and suggestions. Review collected by and hosted on G2.com.

IIQ is price very competitively but for a smaller school district we had to make some concessions on which of the modules we could purchase. However our customer success contact helped us select the best options for our budget. Review collected by and hosted on G2.com.

The ease of accessing numerous info sources all in one place. I can easily see the user's assigned device when reading a ticket. I can just as quickly see the device's history while never leaving the original ticket window. Other platforms often require jumping in and out of separate windows to access this information. Review collected by and hosted on G2.com.

The basic form to submit a ticket can be a little clunky. The content and question choices are fine. It is just the appearance that can seem a bit spread out. I would love to see a color background difference between the inquires and where the user inputs their responses. Review collected by and hosted on G2.com.

Prior to Incident IQ we used a combination of Filemaker Pro and Spiceworks, which was fine for ticketing but keeping our assets up to date in Filemaker was a significant pain due to manual entry and only basic asset details available in each page.

Moving to IIQ combined our assets and tickets. The ability to both pull and push from Mosyle, Google Admin Console, and Infinite Campus made it so all of our devices and users were automatically linked and updated themselves as changes were made.

The transition to IIQ was also fairly painless as we were walked through everything we needed and had fantastic customer support along the way. Review collected by and hosted on G2.com.

Functionality-wise, I have no major qualms about IIQ. My biggest gripe is the speed of the website, with pages taking just a hair too long to load at times. Pages sometimes load behind the right side user or device overlay, which can be confusing. Review collected by and hosted on G2.com.

Integration with other platforms makes IIQ a central hub of operations. Review collected by and hosted on G2.com.

Printing a ticket without downloading it as a PDF. Review collected by and hosted on G2.com.

I enjoy having a large number of options when searching for information on our inventory. Having multiple ways to look up items and information on those items makes my job easier and removes a lot of questions that may arise later. Review collected by and hosted on G2.com.

My company had an issue with a Chromebook and how it was imported into the incident iq platform. The serial was unable to be found, and it said the asset tag for that item was already in use though it couldn't bring up the item. The team at IQ wasn't able to figure it out and said it was a google issue. Some weeks later, my colleague saw that the item had been imported incorrectly, and we could go into and change the serial. The serial number was listed correctly under the metadata Device Information, but it wasn't in the field that IQ looks at when running the search. I would suggest the search be able to look at all fields to clear up this mistake. Review collected by and hosted on G2.com.

I like how easy IIQ is to learn and navigate through. Once scanned, I can see the history of each device, which is vital for our students and staff. It allows different departments of our school district to easily communicate. Review collected by and hosted on G2.com.

A couple things....One, I would really like if IIQ would be able to communicate with our school platform, Skyward.

Also, I don't like how there is SO MUCH more to IIQ than we know. It isn't easy to apply the features IIQ offers because we simply don't know about those features. I'd like to see some more educational information about that. Review collected by and hosted on G2.com.

We use IQ to Track hardware, phone issues, and warehouse tickets. It's a great addition to current procedures and helps us track what needs more attention and what areas have the most problems. The urgent ticket feature is great, we have a view that shows off the "leader board" in the main office of who has most tickets and urgent tickets. Review collected by and hosted on G2.com.

That IQ does not send reports automatically; they must be manually run each time. It is not a software that communicates out only in, which is frustrating when you are trying to merge with other data to track hardware breakage and site usage. Review collected by and hosted on G2.com.

The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new features. Review collected by and hosted on G2.com.

The main downside of iiQ is the inability to change a few settings that can affect daily operations. For example, comments to customers are "internal" by default, meaning every message has to be manually set to be visible. It should be noted that these settings are few and far between. The majority of the software is customizable to your needs. Review collected by and hosted on G2.com.

The ability to make shortcuts, everything is neatly organized. Review collected by and hosted on G2.com.

Can be a bit overwhelming due to the vast options. Review collected by and hosted on G2.com.