Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need. Review collected by and hosted on G2.com.

The search feature needs to be improved to allow keywords or subjects to be searched. Currently, the search process is tedious and not very reliable.

Another beneficial feature, would be for the page to be auto-refreshed when open. This would allow new tickets to be seen without having to always manually refresh the page. Review collected by and hosted on G2.com.

Ticket system is easy to use and super helpful. The inventory piece helps us with our jobs on a daily basis. Review collected by and hosted on G2.com.

Currently we have not experiencing anything that we dislike about IQ. Review collected by and hosted on G2.com.

You can set up IIQ to fit your school's needs. It is very user-friendly for non-tech-savvy staff. Review collected by and hosted on G2.com.

I would like for the site to refresh after editing/working/resolving a ticket instead of me having to refresh the page physically. Review collected by and hosted on G2.com.

The ease of use for end users. The number of integrations that IIQ supports. Customer support has always been very responsive in a timely manner. Review collected by and hosted on G2.com.

It's difficult to navigate the Administrative settings. Review collected by and hosted on G2.com.

I like the setup of iiQ. Everything is easy to read and manage! Review collected by and hosted on G2.com.

I dislike that some assets can be duplicated. Review collected by and hosted on G2.com.

Allowing work orders to be created from emails is very nice. Review collected by and hosted on G2.com.

The program does not automatically refresh the screen. Manual page resets are necessary to see changes. Review collected by and hosted on G2.com.

The dashboard is very self-explanatory, with an ease of integration. It is extremely useful for a user to ask for various services. It allows for smooth communication with tickets between different departments. Incident IQ also has a good customer service. Review collected by and hosted on G2.com.

So far, I don't have anything to note that I dislike with Incident IQ. Review collected by and hosted on G2.com.

My favorite feature of incident iq is the management side for Chromebooks. Review collected by and hosted on G2.com.

My least favorite part of Incident IQ is the fact that filters aren't universal across all of Incident IQ Review collected by and hosted on G2.com.

* It's easily customizable. For example, you can choose which ticketing workflows to expose or hide based on the user's role in the platform. This allows you to simplify your exposed ticketing workflows for staff and then make additional items available to members of your tech department to support better reporting metrics.

* There are quite a few integrations available to provide a more significant amount of metadata, allowing for more informed decision making

* There is a module to allow for "parts" as well, which can be used to track the cost of repairs (Hint, if you harvest your parts, create a parts provider that is your tech department, and value those parts at fair market value, so any "costs" against that parts provider is a departmental saving)

* Willing to sign student data privacy agreements, if they are not already on file with the Student Data Privacy Coalition (SDPC)

* They have a "user voice" type platform to allow for feature requests to be voted on, and they do continue to refine the product versus just focusing on new lines of business. Review collected by and hosted on G2.com.

* Due to its focus on ease of use, there are some limitations regarding more advanced automation routines.

* Its Knowledge Base (KB) editing platform is lacking in formatting functionality when compared to a product offering like Slab (In Fairness, Slab is Technical Documentation focused, incident IQ is a helpdesk, ticketing, asset management and more platform)

* Out of the box, there tends to be "too many" ticketing workflows (A combination of visible models and issues) exposed to all user roles. If you want a smoother rollout, plan on taking time during onboarding to minimize what's front-facing to all roles.

* Some of the available modules that enhance the core platform are available as a "premium" feature versus included as a free enhancement. As an example.

-----The Support Messanger function which allows for "real time messaging" within the incidentIQ platform, is a "premium app", it's add on could be minimal, but given that they have several new product lines, it feels like this could be a "freebie" now, but that's just me. Review collected by and hosted on G2.com.

IIQ was built from the ground up with schools in mind. Its best attribute is the way it communicates with other systems that schools are already using to get the job done. It's cloud-managed, which takes the load off the IT staff. Customizing it to fit our needs is an ongoing process, but that's more of a benefit than a detriment. Review collected by and hosted on G2.com.

It is not the least expensive product out there. It also takes a bit of time to learn how the system works. You will never be finished customizing the solution as that's designed to be an ongoing process. It has all of the features that we were looking for in a system. Review collected by and hosted on G2.com.