--- title: Incident IQ Reviews meta_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-07-12' parent_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews **Vendor:** Incident IQ **Category:** [School Management Software](https://www.g2.com/categories/school-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Incident IQ Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! ## Incident IQ Reviews ### 1. An appropriate tool with excellent ticket system. **Rating:** 4.5/5.0 stars **Reviewed by:** William K. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Incident IQ?** I could say that it is a suitable tool with good fluidity to create tickets, I love its interface next to its good design that is excellent, it has many unique features and are useful for analyzing incident reports, in addition to the fact that automation is effective It allows you to manage any material effectively and your search engine is good and allows deep tracking. **What do you dislike about Incident IQ?** I find nothing wrong and no error at this time, it is surprising and easy to use, all I can say is that they should improve the synchronization a bit more. **Recommendations to others considering Incident IQ:** This tool will help you a lot and is highly recommended, I would recommend it to anyone if possible, so if you are looking for an excellent ticket system tool, this is perfect for you, since it has the necessary functions and is very useful and Easy to use, so don't complicate yourself with other platforms, Incident IQ will do the job you're looking for. **What problems is Incident IQ solving and how is that benefiting you?** Help more than expected, and obviously we are happy for that fact, it is a great tool that we appreciate very much in the company, an excellent help desk service, its integration is fast and above all very reliable, creating tickets has never been so simple like now. ### 2. Easy help desk tool to generate tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly E. | Billing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Incident IQ?** it is a user-friendly tool that performs quite well in use, it is excellent and contains many surprising features, it is affordable and easy to set up and manage, it can even integrate into the mobile app and track tickets in the most convenient way possible. **What do you dislike about Incident IQ?** sometimes I feel like it's a bit clumsy, it usually becomes a problem, it always makes mistakes when creating tickets, it takes me to the main page and it usually gets resolved in minutes, **Recommendations to others considering Incident IQ:** I recommend Incident IQ as an easy-to-use platform for asset management, and it can be accessed from a mobile device. It helps a lot and also to get to know the customers, give your best. **What problems is Incident IQ solving and how is that benefiting you?** It has been a good journey we have traveled with this tool, solving all the problems we have had, and we have noticed better understanding and tracking of the tickets. Now everything is easier for the team and makes all the work more efficient. This tool is the best. ### 3. Incident IQ functionality and quality at all times, completely reliable service. **Rating:** 4.5/5.0 stars **Reviewed by:** Geneva F. | Senior Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Incident IQ?** Incident IQ is a software that provides an excellent experience to work with, because its interface is easy to work with and it has great functionality, the support team that provides this platform is unique, because it is distinguished by always being attentive to help its users to solve any kind of problem that the platform presents, Incident IQ has a wide variety of features that are very complete so that people can perform multiple tasks in a very efficient way. Personally I consider Incident IQ a very powerful and easy to manage platform, the efficiency that Incident IQ provides is unique really this software is able to satisfy all the different needs of its users, Incident IQ is the best alternative available today. **What do you dislike about Incident IQ?** Personally I have very few complaints about the functionality of Incident IQ and the weakness that worries me the most about this software is that sometimes it can become very difficult to work with Incident IQ because its development can be very slow and the platform sometimes gets stuck completely and although this happens very rarely, it can become very difficult to work efficiently with the platform when it has this fault, I really consider that this needs to be improved as soon as possible, because this can cause big headaches to Incident IQ users. **Recommendations to others considering Incident IQ:** I recommend Incident IQ for being a software that during the last years has proved to be an innovative and high quality service, Incident IQ is an ideal platform for any organization because the amount of features it provides are very good to implement many solutions, Incident IQ is distinguished by providing very accurate analysis in real time, I can personally certify how powerful and functional Incident IQ is. **What problems is Incident IQ solving and how is that benefiting you?** We work with Incident IQ in our organization because this platform has allowed us to implement very innovative solutions and analyze different data to address the multiple risk situations that can currently arise for the company, Incident IQ is a platform that gives us great peace of mind because the functionality it provides when analyzing data is very accurate, Incident IQ is really considered by all my colleagues as a great convenience. ### 4. Incident IQ is the easiest way to create tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Allyn N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2020 **What do you like best about Incident IQ?** I like it for its simplicity and modern interface, it is easy to get used to the way it works, I can easily create tickets without complications, analyze and report any problem, this tool is excellent and we love it for that. **What do you dislike about Incident IQ?** Due to its misuse at first, we had some glitches, which the support then solved for us, so it is good to try to do things right and read the instructions clearly, because bad work can be expensive. For that reason I don't have to complain since the errors and problems we had were due to us. **Recommendations to others considering Incident IQ:** If you are an expert and you are familiar with this type of tools, it will be very easy, but if you are not, I recommend reading and learning before using it. **What problems is Incident IQ solving and how is that benefiting you?** Creating tickets, incident reports, solving problems, automation, everything is simple and saves us time and money, this tool is worth it. ### 5. Good interface, good provider, intuitive, friendly and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Software Quality Assurance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2020 **What do you like best about Incident IQ?** I like the fact that it is easy to use, it is a tool that surprises a lot, besides being intuitive and with a good interface, I like the possibility of sending tickets and at the same time keeping track and all thanks to its good interface, In addition, the technical support is excellent, it has been very receptive and I love its ease of use, it also has many functions, I can search and navigate to find problems and best of all allows its use in mobile devices a good advantage, Incident IQ is really What I was looking for in this type of software that is easy to manage, customize, reliable and powerful, is the best. **What do you dislike about Incident IQ?** At this time I have not had any type of failures, since I have been functional and efficient, it is accurate and it does everything well, and I hope they continue to improve every day. **Recommendations to others considering Incident IQ:** I hope you make the right decision with Incident IQ, it is the most necessary and easy to use software to create tickets and solve problems easily, I recommend it, save time and money with this software. **What problems is Incident IQ solving and how is that benefiting you?** It is very useful and surprising at the same time, we fully rely on this great software for the creation of response tickets and to be able to solve any type of problems quickly, it greatly facilitates the work, it is incredible what Incident IQ can do. ### 6. Incident resolution by sending a support ticket **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden B. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2020 **What do you like best about Incident IQ?** The technology offered for programs that are not assigned devices makes Incident IQ a tool that has innovated this type of error reporting system through help tickets. Not only is it a tool focused for students and school institutions to evaluate and report incidents can be of great help for information systems in databases, offers an interface precisely to attack this type of errors. I like the initial dashboard I can manage and track which devices are assigned to students, technical staff or anyone else that is on file and integrated with the IQ system. It offers reporting tools that are really powerful for understanding how devices that are currently in use such as printers, laptops, tablets are working. It collects the tips that arrive on your platform and condenses them into a few hours to provide solutions to problems and evaluate errors on the devices that are connected. It is highly with scanning technologies you can take any scanner in the office and connect it to the computer and it is more than enough for the application to do the job it was designed to do. **What do you dislike about Incident IQ?** The weakness I have noticed is with your Apple tablet or device application, you don't have access to all the options and this is really a pity because if you put more effort in solving the application errors it would be the best K-12 technology and information service available on the net. Sometimes there are errors with the scanning of the labels and identification of the users that we use incident IQ, I think it's a problem with the credentials. When sending a ticket it offers you the option to place an image of the problem you are having with your device, I have sent some images for the solution being quite specific, however sometimes they take a while to answer and notify me that they can't see the images I am sending I can't understand this and I hope they solve it. **Recommendations to others considering Incident IQ:** It is a very powerful tool for IT and K-12, it is very true that it is little known however it offers excellent results if used to solve problems involving software and hardware. If there is a problem that you can't solve it always gives you the option to send tickets which are answered in an acceptable time frame. It is also an excellent monitoring tool, especially of the devices we have in our office and use on a daily basis for our work. The interface is easy to understand and its price is accessible to any company that wants to pay for its services. **What problems is Incident IQ solving and how is that benefiting you?** I use this service to solve any kind of problem regarding software and hardware devices. It is very helpful for me to type in a problem with a ticket and send it to the Incident IQ technical team for a solution, they almost always find the problem and so I use it constantly on both my phone and my computer. Recently it has been very useful to me because it offers solutions in the software section for, Google Apps and also Canvas as well as gives me excellent results with Microsoft Office 365. ### 7. It is easy to use and the administration is very reliable with the reports. **Rating:** 4.5/5.0 stars **Reviewed by:** Phoebe H. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Incident IQ?** The most impressive thing about this tool is its ease of use and good site administration, it is easy to formalize company tickets, the creation of assets is a great advantage, it has so many options to manage that it seems complete, the service assistance is easy to contact And they are kind to solve any problem and provide us the best solution. This tool is fantastic and we like it. **What do you dislike about Incident IQ?** Sometimes they tend to be difficult to manage closed tickets, they are stuck in a list where it needs to be removed manually, and that takes a long time, I also want them to provide more tools and be more detailed, but I am satisfied with this service. **Recommendations to others considering Incident IQ:** Good tool for tracking assets and creating tickets, it is very practical and time-saving, it works very well, so I recommend it. **What problems is Incident IQ solving and how is that benefiting you?** We have solved problems in managing improvements in customer service, thus maintaining control of all tickets, and in a short time it has impacted our company and has given us good benefits. ### 8. Incident IQ is distinguished by high functionality and quality of its great service. **Rating:** 4.0/5.0 stars **Reviewed by:** Clarence B. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2019 **What do you like best about Incident IQ?** Incident IQ is a platform that is distinguished by its high functionality to provide the best support service to people, thanks to its great system that allows to provide a support service to track and solve different problems in the most innovative way, one of the most important advantages of this platform are allows users to restore services very quickly by allowing agents to manage work and collaborate with a single platform for IT processes, provides a unique customer experience through intuitive services present on all channels and transparent communication, reduces call volume with a self-service portal and chat bots. Overall Incident IQ is the best alternative to provide high efficiency support and functionality, really Incident IQ allows your users to work in the most comfortable way available. **What do you dislike about Incident IQ?** In general I have no complaints about the functionality of Incident IQ, as in all the time I have been working with Incident IQ it has not presented any problems and it has been a great experience for me to work with this platform, as its functionality has always been very accurate to provide the best support to the members of my organization. The only disadvantage that I think this platform has is that its price is a bit high and I think this can be a limitation for some people when it comes to acquiring Incident IQ, it would really be good if this platform had a more accessible price so that many more people can acquire the great service that Incident IQ provides. **Recommendations to others considering Incident IQ:** I recommend Incident IQ for being the best alternative to provide high quality support with great accuracy to help people solve different problems, in general Incident IQ provides an excellent experience when working because this platform has an interface that is very easy to use and allows its users to find various functions very quickly, in general the service provided by this platform is very complete. I really recommend it 100%. **What problems is Incident IQ solving and how is that benefiting you?** We have been working with Incident IQ for approximately one year and I must say that it has been fantastic to work with this platform, as it has allowed us to provide high quality and very accurate support to the employees that work in our organization. Incident IQ is really a service that exceeds our expectations and allows the employees or members that work in the different work departments to have a great performance at work because this platform allows us to maintain the good functioning of all our different systems. ### 9. The beautiful, the good and the bad of Incident IQ. **Rating:** 4.0/5.0 stars **Reviewed by:** Laura C. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2019 **What do you like best about Incident IQ?** The beauty of Incident IQ is its user interface and its good table features that are very useful, as well as being easy to use and understand the system, as well as reporting any problem without damage and preparing everyone to solve the problem. The good thing about this excellent tool is that it supports ticket automation, it also provides the opportunity to customize user functions and that is a good thing. **What do you dislike about Incident IQ?** Like all good tools, they always have their bad side, for example, the bad thing about Incident IQ is that it is something difficult to manage and use at the beginning, of course, having experience makes everything easier, but from what I say. I should improve a little and make everything more accessible, and to talk about the subject is that I have seen that some of its options are somewhat messy, so it would be better to order a little, it is a good platform and at this time I have not had serious problems. **Recommendations to others considering Incident IQ:** If I would recommend it, because this tool is good and meets its objectives. **What problems is Incident IQ solving and how is that benefiting you?** It is surprising how a tool can be of great help, totally grateful for the way it fulfills what it promises, it is very reliable and seems to solve the problems, it has been able to organize and simplify the help desk effort. It makes everything easier when it comes to solving problems. ### 10. Very good help desk service perfect for inventories and ticket creation. **Rating:** 4.0/5.0 stars **Reviewed by:** Kayleigh C. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Incident IQ?** I like it for its ease of use, administration and how reliable it is with the reports, which helps us to formalize the company's tickets, also its board is flexible and generates information speed from us day by day, practical management team, We can keep the daily reports with the staff of my company, the registry of fixed assets and the follow-up that we can take with them, it has fulfilled my expectations for the moment. **What do you dislike about Incident IQ?** Ok, but I would like to be able to export reports directly to power bi and more usability when implementing with powerapps, and maybe they will add a spell checker, on the other hand, it does not clearly show neither the SLA nor the end user SLA, they would be its negative aspects and we hope it improves. **Recommendations to others considering Incident IQ:** Easy, simple and direct, I recommend it because it is a product that meets and is also easy to implement, perhaps its price is somewhat high, but it is worth trying. **What problems is Incident IQ solving and how is that benefiting you?** Following all the requests, we have all the services of each department, in our assistance service. We solve many problems with our catalog of services, it is a good tool and now we control our operational availability effectively by showing numbers and tempo that the business is operational. ### 11. Incident IQ our main platform to support our team work down in the cloud. **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin G. | Semiconductor Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about Incident IQ?** Incident IQ is our company's fundamental tool to manage assets and provide technological support to our work team. This software allows us to manage and provide support for all the hardware, software and different technological systems on which our organization depends. Incident IQ provides a unique efficiency for support and analysis teams, allows users to perform specialized support work, integrations and applications designed for different needs of use of members of our company, Incident IQ is a software that has a complete set of asset management tools and facilities to help districts integrate different solutions to different operating problems that may arise in the software managed, with all the years of experience working with this software we consider that Incident IQ is a perfect platform for us, as it has always allowed us to do our work with great quality and we have always been able to solve different problems because it has various functions that are very useful for us, in general Incident is a software that exceeds our expectations for its great functionality. **What do you dislike about Incident IQ?** The operation of Incident IQ is very good because it has never presented bugs, I personally consider that if I could add something new to this platform would be a guide or tutorial to your Premium package, because although Incident IQ is very easy to use, it happens very often that people who are going to work with this platform for the first time is very confusing and sometimes this can be a little frustrating for novice users, because they can not give a correct use to this platform, but once people know very well its operation is very easy to use and is very familiar. **Recommendations to others considering Incident IQ:** I recommend Incident IQ for being the best software to manage different applications and allow its users to provide high quality support to solve problems or inconveniences very quickly, in general I consider that the great functionality that offers Incident IQ does not offer any platform of your competition, is really extraordinary the amount of functions that provides to adapt to the needs of use of its users, a feature that I consider ideal Incident IQ for any organization is that it offers a completely affordable and accessible making it a really favorable point, I personally consider that Incident IQ is perfect IQ is perfect for any company ideal for any company making it a really favorable point, I personally consider that Incident IQ is perfect for any company ideal for any company. **What problems is Incident IQ solving and how is that benefiting you?** All our members of IT professionals in technology of our organization work with Incident IQ to manage and ensure the proper functioning of all hardware and software make up all our internal systems of our organization, since working with Incident IQ allows us to solve problems quickly with just a couple of clips from the comfort of our office, with Incident IQ we can make high quality supports to colleagues from different departments in the easiest way, in general we consider that working with Incident IQ we have been able to simplify our work much more and get a better performance of all the software with which we work in our organization. ### 12. Specialized Incident Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjit R. | Marketing Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Incident IQ?** Issuing tickets with Incident IQ and the help it offers from your desktop is revolutionizing the way you manage support services and incidents, the iOS app is one of my favorites being able to send support from the comfort of my iPad. On the left side of the program we have well divided all the options offered and in the top bar above I can issue help tickets and perform any search of my interest depending on the problem that is addressing, an example may be if there is a problem with my printer or a school project the technology service team is always available to receive the tickets and solve this type of problem. It has an extension that allows me to submit all maintenance requests and is so easy to use that any user can ask for help with this tool. It offers all kinds of solutions but the most useful one in my opinion is the equipment check. It also offers detailed analysis and excellent support for administrators. The multiple integration it offers allows you to receive very fast solutions, excellent management of the whole platform. **What do you dislike about Incident IQ?** IQ offers allows you to monitor performance through well explained analytical charts, however they may improve data processing. It seems to me that it is very much aimed at schools should work more on the solutions they provide to companies. Although little training is needed, the scarcity of tutorials means that they are rarely used. It requires huge amounts of configuration to get the results you want with this service, customization can also be difficult. **Recommendations to others considering Incident IQ:** Despite being directed to educational organizations and K-12 I can say from my own experience that Inciden IQ is a very complete and universal technology service tool is not expensive for the services they currently offer and you can use it from the comfort of your cell phone or your iPad the technological support of this company is acceptable and the use is very easy for those who know little of this type of platform, certified for use by any professional. **What problems is Incident IQ solving and how is that benefiting you?** We use it for IT Support, it is also very useful for incident management if any tool presents problems just by sending a ticket you get quick solutions. Asset management and technology with IQ are best implemented allowing solutions and generating confidence with the team. We have also used the help of this team for Hardware and Software solutions and I must say that we are very satisfied with the results offered. ### 13. Reliability and efficiency with IT assets. **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea H. | Marketing Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Incident IQ?** I really like it because it is very useful and helps much more than expected, it is easy to get a general system ticket, it keeps me all the updated part in any process and I have been able to link all the devices, I really love automation, it is amazing how this Asset management software does its job effectively, and especially because it has a wide range of tools in one place. **What do you dislike about Incident IQ?** Honestly, it has been good software, but I have found some flaws, for example, the comment box is usually something strange in its displacement that really does not bother me at all, but to be a professional software they should not have such failures, on the other On the other hand, I have also found it difficult to use the software, sometimes it is slow and I have to abandon it, and finally the platform can be somewhat confusing and difficult to use. **Recommendations to others considering Incident IQ:** It is a good product, consider it, and if you have problems using it, you can search for a tutorial on YouTube on the official Incident IQ channel, I know you will like it because it has great capabilities in addition to being nice, it is essential for companies, save time and use the IQ Incident. **What problems is Incident IQ solving and how is that benefiting you?** The integration is very simple and easy to use, it has been an incredible experience since its interface is pleasant and bright, it is very reliable with a clear marketing knowledge and it helps to improve the process within the company. Incident IQ has made our work much easier. ### 14. Integrate all your systems and data using Incident IQ. **Rating:** 5.0/5.0 stars **Reviewed by:** Naumi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2020 **What do you like best about Incident IQ?** Develop your own API to connect with many users, systems and at the same time offering data that is required.Join all your systems to provide device support.You can easily connect your billing system with your ticketing system so that bills are automatically invoiced when specific tickets are submitted. **What do you dislike about Incident IQ?** I have no issues with the software .It is a fantastic product. **Recommendations to others considering Incident IQ:** Enhance your team performance and manage tickets easily using Incident IQ. **What problems is Incident IQ solving and how is that benefiting you?** Stay on top of our critical tickets with powerful tools for prioritizing tickets. Agents can work on tickets easily and fast with information provided with the well structured help requests panel. Measure the performance of the team to enhance timely results. ### 15. Create tickets with ease using Incident IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdinard H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Incident IQ?** I like that it is easy to develop automation without writing codes. It is just simple by choosing action to be taken and conditions for them and we are al set to go. I like that the rule simulator allows us to test the automation and its effects before being activated. This tool makes creation of tickets easy ,incident report analysis and managing assets a brisk. **What do you dislike about Incident IQ?** Closed tickets got stuck in a list and we were forced to remove it which consumed much of our time. **Recommendations to others considering Incident IQ:** Incident IQ performance is high and it should not be overlooked. **What problems is Incident IQ solving and how is that benefiting you?** It has saved us time by automating all our manual processes and managing assets and tickets was the greatest benefit we received. ### 16. My review of this Service Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Incident IQ?** I like the ability to organize a project and have an overview of the entire project. You can assign a ticket to a product or person without problem. The options of having the application on the cell phone allow you to easily have the information of a product by scanning the barcode, if the equipment is registered in the database, it is easy to manage and configure, flexible, robust and I also like it the user interface and the support quality page. **What do you dislike about Incident IQ?** It would be nice to be able to schedule delivery of standard system reports, you could say the platform is still under development and missing some features. **Recommendations to others considering Incident IQ:** Maybe the price is a bit high, but it's worth it, the ease of implementation and use and you can customize your workflow according to the way the work is done in your company, I recommend it. **What problems is Incident IQ solving and how is that benefiting you?** Incident management, services, problems, changes, the automation of these processes and the search to promote user self-management, improve the response time of my team, improve the effectiveness of the response and provide solutions. ### 17. Technical support and hardware/software administration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Incident IQ?** A system that provides a variety of tools to manage student device implementations in order to automatically sort and prioritize inputs for network technologies, systems and support personnel. This is a great solution to achieve significant time savings. Incident IQ is a solution to support the products, applications and workflows that drive classrooms. This platform is very complete to work with as it provides scalable alerting capabilities, email integration, interaction tracking, multi-channel communications, IT asset management, automated routing and more. The platform is highly available in the cloud, web and SaaS, its mobile application is a great convenience to access this service from anywhere, really this software is a very valuable tool. **What do you dislike about Incident IQ?** In the time that I have been using this product I have not been able to appreciate imperfections or irregularities in its operation, the biggest weakness that this service has is that its cost is quite high compared to other tools and for people who have limitations in their budget makes the service impossible to acquire. **Recommendations to others considering Incident IQ:** If you do not have budget restrictions Incident IQ is the best alternative to acquire, is a multifunctional tool that allows a wide variety of tasks, its great innovation and reliable system allows people to have much peace of mind when using it, personally I have been working with the platform for over two years and I have had an amazing experience for its great performance. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ was a very complete solution for our team to give proper support to our customers, as it is a completely potential tool and allows us to help all our customers very easily, this service has worked very well to meet all our needs of use, its implementation to our company was very easy and in the time that I have been using it we have acquired a very positive experience. ### 18. A good high-performance asset management system. **Rating:** 4.5/5.0 stars **Reviewed by:** Leah R. | Senior Information Technology Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2020 **What do you like best about Incident IQ?** I like it a bit for its user interface and its free demo that is great, but its simple and modern design at the same time, and it's easy to manage and use, and ticket automation is excellent, a tool we can trust because it tracks assets efficiently and never disappoints, it is excellent and very useful. **What do you dislike about Incident IQ?** As I would complain about this great tool that works very well, I could only say that they should improve a bit, since without a good Internet connection it becomes a problem to use it, that's all, since it fulfills what it promises. **Recommendations to others considering Incident IQ:** They did not recommend it to us, and now I recommend it to everyone. I know it will be to your liking; it is sensational and incredibly functional. It is a great product that meets what you say and adapts to the user's needs. It is a solution that you should take into account. It also offers a free trial version. Go to the free trial now. **What problems is Incident IQ solving and how is that benefiting you?** We have been able to solve many problems with Incident IQ. For example, it has simplified the work of asset management and the creation of tickets that was done manually. You can see the improvement since the tickets close faster than before. It facilitates the notification of problems, as the notification system has improved a lot. It is a great tool that is worthwhile. ### 19. Good help tool especially for creating tickets, it's amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Incident IQ?** I like how technology advances, since it is always on the right path, and this tool is one of them that has come a long way over time, let's say that its technology is excellent and flexible, its ease of use gives it a touch magical. Great tool, truly real IT asset management and support software that helps to quickly report problems with teaching facilities and technology, it is built with powerful IT facility and asset management capabilities, scalable to any size and budget low. **What do you dislike about Incident IQ?** This tool is great and I have no problem using it, however there is a little detail, but it could mean a lot to me, only when logging in it gives me different kinds of errors and I have to update to accommodate it. **Recommendations to others considering Incident IQ:** It is a tool that just by using it you will realize the power it has, I recommend it. **What problems is Incident IQ solving and how is that benefiting you?** It provides excellent analytics and detailed reporting to deliver unmatched visibility into the district's technology performance, as well as create custom models, problem categories, and more. Analysis Explorer provides users with immediate and practical information on the performance of the district's technology and support teams. ### 20. A reliable and excellent tool for reporting incidents. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarva D. | Internal analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Incident IQ?** I like some positives, it is generally fast and effective, I can report an incident and conduct analysis, create tickets and much more, it really is one of the best. **What do you dislike about Incident IQ?** I cannot complain about this great tool, which helps us a lot. **Recommendations to others considering Incident IQ:** If I recommend it, if you are looking for a good reporting and ticketing tool, this is the right one, go and give it a try. **What problems is Incident IQ solving and how is that benefiting you?** Our overall experience with Incident IQ has been incredible, we keep a good order of the tickets and we analyze and find problems to give you a solution immediately. ### 21. It I exponential in ticketing and asset management. **Rating:** 5.0/5.0 stars **Reviewed by:** Chontay a. | IT internal auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Incident IQ?** I like their responsive technology support. They prioritize on technology support and understand that it is essential in line of work. Its Webinary is very informative and allows team to gain better understanding of existing and new features added on Incident IQ. It can be integrated into mobile application to get better understanding of tickets on the go. It has the ability to submit tickets and its follow up and those tickets could easily be reviewed at once in a user friendly interface. You can easily track ticketing history. **What do you dislike about Incident IQ?** I like how it has a simplistic design with exponential functionality. I have nothing that I dislike in it. **Recommendations to others considering Incident IQ:** I would recommend Incident IQ because it I great in asset management and tracking of tickets. It has a Clean interface which I easy and intuitive to use. The power of Incident IQ is unmatched. Its customer support is excellent and willing to help at any time. Everything in it is user friendly. **What problems is Incident IQ solving and how is that benefiting you?** My team and I have been able to communicate and work with our coworkers seamlessly and intuitively. Ability to change the status of tickets to waiting on the requester has been so helpful to having questions answered in timely manner. It has helped to ease the process of decision making by providing reliable analytics and insights concerning our business strengths. ### 22. Clean up Events and Activities in your Institutions Using Incident IQ **Rating:** 4.5/5.0 stars **Reviewed by:** Mary M. | Human Resource Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Incident IQ?** There is winning with Incident IQ use, and since we all want to look professional in our doings, Incident IQ is the application to bring on board. Furthermore, Incident IQ deactivates the lose of resources, because total focus is always there. **What do you dislike about Incident IQ?** That sometimes Incident IQ gets down when it operates, and possibly, one might be using the application to achieve their goals. **Recommendations to others considering Incident IQ:** The workings of Incident IQ are not in any case questionable and we fly with the tool very effectively. **What problems is Incident IQ solving and how is that benefiting you?** The star of Incident IQ is always shinning, and because we all want to manage everything and every item that surrounds us, Incident IQ is the tool to take us to the next level. ### 23. Incident IQ for Tickets and Activity Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Samson L. | Front Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Incident IQ?** Incident IQ supports tickets automation, where the utmost activity or incident get the first prioritization. Secondly, there is time tracking, which allows effectiveness. And finally, there is mobile access using Incident IQ. **What do you dislike about Incident IQ?** There is nothing to mind because Incident IQ is perfectly attached and features set to work exemplary good. **Recommendations to others considering Incident IQ:** Maintain total sanity in every incident that you record in your organization. Incident IQ is the recording app. **What problems is Incident IQ solving and how is that benefiting you?** The application seems to know what it is doing, and since we all want results, Incident IQ makes us achieve them ASAP. Furthermore, there is order in ticket automation and authorization. ### 24. Its a k-12 technical support and assets management platform to manage hardware and software systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Jodan B. | Programmer , Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Incident IQ?** They have a very responsive technical support team. It has a very informative webinary that allows teams to gain better understanding of existing and new features thus allowing is to implement them to the maximum in our area of work. Its great in management and tracking of tickets. It has a clean interface which is easy and intuitive to use. **What do you dislike about Incident IQ?** We have found the best ticketing system ever.. I have no complaints or dislike with the use of Incident IQ. **Recommendations to others considering Incident IQ:** I would recommend Incident IQ because its the best trouble ticketing system we have ever used. It has a simplistic design with exponential functionalities. Its simple but heavily cinfigurable. Its a user friendly platform and the best thing is that you can access it from a mobile device and thereby work efficiently from anywhere and at any time. Incident IQ has the ability to collect feedback from customers. This helps us in a great way to know and understand what our clients wants and be able to serve them better. **What problems is Incident IQ solving and how is that benefiting you?** We have integrated Incident IQ with the mobile application to be able to to get a better understanding and follow-ups in tickets on the go. It has helped us in a great way to ease the process of decision making by providing reliable analytics and insights concerning our business strength. It has helped us in a great way to manage assets. ### 25. Incident IQ is Exceptional and Easy to Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Karasawa K. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Incident IQ?** Incident IQ has quality help desk features that makes our work easier. Incident IQ is reliable and absolutely easy to use. It provides world-class help desk features and services. Incident IQ is truly amazing, **What do you dislike about Incident IQ?** Incident IQ is affordable and easy to manage. I love how efficient Incident IQ. It is a great tool. **Recommendations to others considering Incident IQ:** Incident IQ is sensational., I love Incident IQ. I also recommend it. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is a great tool that helps us with amazing help desk services. Incident IQ is amazing. ### 26. Excellent K-12 ITSM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anne P. | Manager, Tech Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Incident IQ?** We have found having a K-12 specific ticketing system has been very helpful in a school environment. Staff has been very receptive of the new system and the ease of use. Asset Management system has been a great help in managing assets. Access to the platform via mobile devices has been a great benefit in the field. They are constantly adding new features that are very useful. **What do you dislike about Incident IQ?** Since the platform is still young there are some non-primary features or enhancements we are still looking forward to, but they are aggressive about implementing new features on a regular basis. **What problems is Incident IQ solving and how is that benefiting you?** Our previous ticketing system did not have a web interface or a mobile app which made access in the field very difficult. It also had a very dated and confusing interface for our end users. We were also looking for better SLA functionality, reporting and satisfaction surveys. ### 27. Quality at Its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | ICT DIRECTOR , Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Incident IQ?** I have tested and used Incident IQ and it is super cool. It houses many features and never disappoints when it comes to incident reporting. It is easy to use, integration is as well as and also management **What do you dislike about Incident IQ?** Incident IQ never disappoints. It works as expected. **Recommendations to others considering Incident IQ:** With Incident IQ, it is all good and it is one tool that any business should have. I wholeheartedly recommend this tool. **What problems is Incident IQ solving and how is that benefiting you?** With this tool, it is all about effective and timely incident reporting. ### 28. Great asset management tool for schools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2019 **What do you like best about Incident IQ?** The ability to solve help tickets a lot faster. Every member involved is kept up to date with tickets. The user interface is very intuitive and easy to use. The ability to customize user features is very ideal. **What do you dislike about Incident IQ?** If you're not familiar with the tool or don't have any technical experience, the platform can be confusing and difficult to use. For the most part, we are very satisfied with the tool and there a lot of online resources to help with the learning curve. **Recommendations to others considering Incident IQ:** I highly recommend Incident IQ for asset management, tracking and deployment. This all in one tool is great and features a lot of common integrations that will help streamline operations a lot faster. The mobile app is also very handy especially for remote tasks. **What problems is Incident IQ solving and how is that benefiting you?** We are closing tickets a lot faster which makes the teams more efficient and frees their time to do other critical tasks. Easy commuication between departments has improved collaboration among departments. ### 29. Excellent Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas R. | Directeur adjoint de la communication, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Incident IQ?** I was really satisfied with how intuitive IncidentIQ is for usage. The ability to submit tickets and its follow-up on those tickets could easily be reviewed at one glance in their user-friendly interface. We also integrated IIQ into their mobile app to get a better understanding of the tickets on the go. Their webinar was very informative and allowed my team and I to gain better understanding of some of the existing and new features that are added into IIQ, thus allowing us to implement such features if we deem beneficial to our area of work. I especially like their responsive tech support, they prioritize tech support and understands that it is essential in this line of work. **What do you dislike about Incident IQ?** Currently we have not found any features that are not to our liking. If there were one thing to mention, it could be that due to the amount of data and information provided by IIQ, beginners could be overwhelmed by the information and get confused initially. **Recommendations to others considering Incident IQ:** Schedule a demo with IIQ and learn all about their functionality first. The IIQ team will support you in ensuring that the implementation is smooth and satisfactory. This is one of the better support ticket systems out there. **What problems is Incident IQ solving and how is that benefiting you?** It was able to improve our incident management and support and we are able to track the tickets more effectively. This resulted in an overall improvement in the time taken to rectify issues on the ground. ### 30. Fact remains its greatest software for asset management. **Rating:** 5.0/5.0 stars **Reviewed by:** George K. | Custodian, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Incident IQ?** I like how it's easy to manage asset management. So useful and help with help desk Nice and very well convinient with use. **What do you dislike about Incident IQ?** I did not feel there is something bad with the software **Recommendations to others considering Incident IQ:** Yes it's very nice and good with help desk and customer service. **What problems is Incident IQ solving and how is that benefiting you?** Intergration is so simple and easy to use. Helps with helpdesk and very effective for customer service. Nice with asset management. ### 31. Very appropriate and so great with ticketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Ali S. | Program coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Incident IQ?** Appropriate for companies with so many assets to manage I just love the tickets and effective with notifications.. Good design and very beautiful interface. **What do you dislike about Incident IQ?** I did not have any challenge while using the software **Recommendations to others considering Incident IQ:** Yes it's easy to intergrate with other apps and necessary for managing asset. **What problems is Incident IQ solving and how is that benefiting you?** Nice and bright interface with ease of use. Effective with notifications for ticketing. Helps so much to manage assets. ### 32. Cheap and friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Krisha P. | Customer care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Incident IQ?** Very friendly and cheap interface. Easy to generate tickets from the system which makes processes flow. Reliability and effectiveness with IT assets **What do you dislike about Incident IQ?** The system have no flaw at all cannot complain. **Recommendations to others considering Incident IQ:** Yes it's much commendable with perfect communication. **What problems is Incident IQ solving and how is that benefiting you?** Installation and configuration is much cheaper. Helps to improve processes within the company. Self service which improve service delivery. ### 33. Incident IQ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Caterina M. | SALES REPRESENTATIVE , Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Incident IQ?** Incident IQ is amazing in many aspects. First, it is easy to implement. Secondly, it is affordable. Thirdly, the interface is amazing. Forth, there are many features. **What do you dislike about Incident IQ?** No complains but only complements. Incident IQ is a great tool. **Recommendations to others considering Incident IQ:** Incident IQ is a must have. I recommend the tool. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ makes incident reporting effortless and fast. ### 34. Perfect Tool For Business **Rating:** 5.0/5.0 stars **Reviewed by:** Janet M. | COMPANY ADMIN , Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Incident IQ?** Incident IQ is easy to deploy and use. Customizing as well as managing this tool is also seamless. The tool makes reporting easy and works as expected. **What do you dislike about Incident IQ?** Absolutely no bad encounters with this amazing tool. **Recommendations to others considering Incident IQ:** Incident IQ is amazing in every possible way and I recommend it. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ has made reporting incidences easy and quick. ### 35. My Review of Incident IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Veronicah T. | Information Technology Assistant , Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Incident IQ?** The tool is amazing in all manner of considerations. It is affordable, easy to setup, and easy to manage and customize. It makes incident reporting effortless. **What do you dislike about Incident IQ?** Zero issues so far and I cannot complain. **Recommendations to others considering Incident IQ:** It is a must have. Try it today. **What problems is Incident IQ solving and how is that benefiting you?** The tool makes incident reporting easy. It is a great tool to have. ### 36. This offers a very simple design and great performance. **Rating:** 4.5/5.0 stars **Reviewed by:** Gyana Ranjan S. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Incident IQ?** This offers a very simple design and great performance. If you are planning to opt this they can provide you a free demo as well. Incident IQ helps to business and management to create ticketing and analytics. You can also get feedback from the customer as well. They have excellent customer service. **What do you dislike about Incident IQ?** As it is relatively new to market so some expertise needed from the company end. **Recommendations to others considering Incident IQ:** Recommended. **What problems is Incident IQ solving and how is that benefiting you?** This offers a very simple design and great performance. If you are planning to opt this they can provide you a free demo as well. Incident IQ helps to business and management to create ticketing and analytics. You can also get feedback from the customer as well. ### 37. Speedy and Clean **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn P. | mr, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Incident IQ?** The shortsighted plan with exponential usefulness. Everything is very easy to use, anyway the intensity of incidentIQ is unmatched. You can accomplish what used to take hours to finish in only minutes. My group and I have had the capacity to convey and work with our colleagues flawlessly and instinctively. The capacity to change the status of the ticket to looking out for the requester has been so useful to having questions replied in an opportune way. **What do you dislike about Incident IQ?** Now and again it appears to get lost. When sparing an advantage, for instance, it takes me back to the landing page, as opposed to that benefit or to the page I was already on. **Recommendations to others considering Incident IQ:** On the off chance that you are searching for a group to proficient set up and introduce a help ticketing framework, episode IQ is your group. They have been there at all times, we are learning this new framework. Not exclusively is the item extraordinary, yet the gathering supporting it is too! **What problems is Incident IQ solving and how is that benefiting you?** I am a PC expert for a school area. We work with resource labels, a great many gadgets, and spread several educators. To be able to determine a gadget, in a particular room, appointed to a particular instructor takes a large portion of the snort work out. I am currently ready to have full information of the issue before I even start. ### 38. Simplistic but heavily configurable **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe S. | mr, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Incident IQ?** I like the simple UI, following ticket history, LDAP, and the laborers tune in to thoughts and work with you to complete it. The "Help" being on a for each page level and not a goliath word record to filter through has helped to such an extent. Each issue we have had Patrick and the different folks at iiQ have dependably bounced in and helped work through it. **What do you dislike about Incident IQ?** As a school region the things we don't use is how much time is spent on a ticket or expecting to include an activity before goals. I comprehend its purpose requiring a goals yet I feel like the product is increasingly designed for expansive business use. There are such a large number of customization conceivable that you can spend quite a while searching for precisely what you need however the assistance is awesome. **Recommendations to others considering Incident IQ:** Nearly everything in iiQ is adjustable, if there is 1 or 2 things you don't care for, call and check whether they can help. **What problems is Incident IQ solving and how is that benefiting you?** We use this for a secondary school chromebook fix class to work without specialized staff by giving the understudies a chance to fix the chromebooks. We simply make the children specialists and give them just the authorizations they need and it works perfectly while instructing the understudies certifiable work involvement. ### 39. Resource the board programming with a distinction. **Rating:** 5.0/5.0 stars **Reviewed by:** Dima B. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2019 **What do you like best about Incident IQ?** There is a free demo offered by the merchant on the best way to utilize the product and along these lines become prepared ahead of time on the best way to utilize the product. Its moderate and enables associations to deal with their advantages in a dependable way. **What do you dislike about Incident IQ?** To a portion of our staff, it has a lofty expectation to learn and adapt and they require some serious energy in becoming accustomed to it and getting to be familiar with the stage. **Recommendations to others considering Incident IQ:** Incident IQ is secure and fits in many associations along these lines obtaining it will improve the manner in which you work. **What problems is Incident IQ solving and how is that benefiting you?** It offers us a K-12 based mechanical stage that makes it simple to appoint a ticket to a benefit or task and make it simpler to follow on its use and appropriateness in our work process. ### 40. Why you should start using Incident IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred N. | Business Development Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Incident IQ?** The software is accessible from even a mobile device making it easy to use. It has a superb asset management suite that helps users keep track of their assets and how they are being used. The vendor offers free demo thereby enhancing the absorption of the software in various companies. **What do you dislike about Incident IQ?** When the internet connection is poor, using the software becomes a bit of a problem. **Recommendations to others considering Incident IQ:** Its perfect and executes a number of roles in you company and therefore having it will ease they way you work and execute some organizational roles. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ has doubled up as our preferred analytic platform that helps us make meaning from our data and thereby enhance the decision making process in our company. From this we have been able to make stable and secure decisions that have a positive impact on our growth and development. ### 41. Utilizing Incident IQ . **Rating:** 5.0/5.0 stars **Reviewed by:** Ionel P. | Mr, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2019 **What do you like best about Incident IQ?** It has a great resource the board suite that enables clients to monitor their advantages and how they are being utilized. The seller offers free demo accordingly upgrading the assimilation of the product in different organizations. **What do you dislike about Incident IQ?** At the point when the web association is poor, utilizing the product turns into somewhat of an issue. **Recommendations to others considering Incident IQ:** Its ideal and executes various jobs in you organization and accordingly having it will ease they way you work and execute some authoritative jobs. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ has bent over as our favored diagnostic stage that causes us make significance from our information and in this way improve the basic leadership process in our organization. From this we have had the capacity to settle on steady and secure choices that positively affect our development and improvement. ### 42. Well built and Robust K-12 Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Incident IQ?** Incident IQ is a very reliable and powerful service, we use it for improving and solving our IT issues. It quickly notifies our IT team and prepare them before fixing issue. **What do you dislike about Incident IQ?** It's UI is really amazing, however sometime it can be difficult for a new person to use Incident IQ without any training. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is a well built tool and helps in improving and solving our IT issues. It has helped us in improving our incident reporting system. We really liked Incident IQ and would really recommend it to others. ### 43. Programming for present day organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Crina B. | Miss, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2019 **What do you like best about Incident IQ?** It has helped us in basic leadership through offering us sound bits of knowledge and examination concerning our business. **What do you dislike about Incident IQ?** There is no free preliminary variant of the product and I think it should be benefited to new clients for use in directing activity. **Recommendations to others considering Incident IQ:** The product is anything but difficult to utilize and will fit in any association hence getting it will assist your organization with growing and understand its potential. **What problems is Incident IQ solving and how is that benefiting you?** Occurrence IQ has turned into our undisputed examination stage where its controlling our association and helping our heads and pioneers in basic leadership by benefiting to them essential and solid investigation that manage them on our business exchanging dependent on our information and market bits of knowledge. ### 44. K-12 Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Incident IQ?** It's easy to use and allowed me to manage any of my teaching materials easy and effectively using their IT Management System **What do you dislike about Incident IQ?** I liked everything about it because it helped keep me organized and helped keep all of my information intact even when I ran into computer problems. **Recommendations to others considering Incident IQ:** It's a great product no matter what field in education you are in. I was working as an assistant for a place with children with autism and we always had fun activities planned as well as training and homework for the students. This kept everything in place so even when my computer failed, I had it all up there on any device when I needed. Talk about a solution on demand! **What problems is Incident IQ solving and how is that benefiting you?** We didn't have an organized integration system for study materials such as homework, reading assignments, grades, etc. This made things much easier to store and keep track of what we needed to keep track of. ### 45. Such a great amount of superior to anything we've utilized in the past **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina B. | miss, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Incident IQ?** The simple organization for that is very adaptable for our one of a kind circumstances. The UI is straightforward and the acceleration and rating framework are extremely helpful. **What do you dislike about Incident IQ?** I observe Incident IQ to be unimaginably easy to understand. It has an exceptionally instinctive interface. There isn't a lot to detest! **Recommendations to others considering Incident IQ:** All in all, I'm exceptionally happy with assistance work area. The heightening procedure works unbelievably well for our organization and the executives would now be able to dissect information for how issues are being understood. **What problems is Incident IQ solving and how is that benefiting you?** Working in training there are loads of moving pieces in various structures. The heightening procedure makes this simpler to get the correct issues into the perfect individuals' hands. ### 46. IIQ is a great tool for information technology specialists **Rating:** 4.5/5.0 stars **Reviewed by:** A D. | Network Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Incident IQ?** That it suggests solutions to choose from when closing a ticket, making it easier to close tickets in just a few clicks, allowing techs to move more quickly from job to job, which helps them be more efficient and effective. It also allows the users to describe the issue they are having and even tag what type of equipment they are using. The techs can come with whatever tools or replacement parts they need before they even step foot in the room. It is the best trouble ticket system we have ever used. **What do you dislike about Incident IQ?** Connection issues and having to manually update. Both issues seem to have been fixed at this time. The app seems to automatically stay up to date with the latest version and I have had no problems with tickets not loading. No other issues with the app at this time, everything seems to work as it is intended to. **Recommendations to others considering Incident IQ:** The IIQ team works well with you to make sure the ticketing software is suited to your needs. **What problems is Incident IQ solving and how is that benefiting you?** When solving IT issues with Incident IQ, it helps technicians be more prepared before they go in to fix the issue, and it helps techs connect with the end users to solve problems more quickly. The uses can describe the issue they are having and even tag what type of equipment they are using. The techs can come with whatever tools or replacement parts they need before they even step foot in the room. ### 47. Instinctive **Rating:** 5.0/5.0 stars **Reviewed by:** Doina I. | miss, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Incident IQ?** In the wake of utilizing another item for a long time to follow our tickets, Incident IQ has been very easy to understand on the end client part. **What do you dislike about Incident IQ?** As an administrator, I wish the customization capacities were somewhat simpler to explore. I likewise wish that we could be able to choose, per client, to kill sync with dynamic index. As a bigger school locale we regularly have staff individuals move from area to area every now and again so adisn't generally modern. **What problems is Incident IQ solving and how is that benefiting you?** We utilize Incident IQ to deal with all tickets for system, programming, and specialized issues. ### 48. Intuitive & Great Helper **Rating:** 3.5/5.0 stars **Reviewed by:** Andre C. | Software Engineer, Program Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Incident IQ?** It's really user-interface friendly with a great user experience. We've been using this software for over 1 year to track and manage our tickets - it vastly improves the collaboration in our team environment. It's extremely easy to use, even as a beginner due to its excellent user-interface, with this being said there is also a lot of customisability that can be done. It simply saves us a lot of time due to the ease of submitting and managing tickets. Many functions such as ‘search’ allow us to quickly navigate around and look for a particular problem without difficulty. There is also an application available which is a bonus to improving workflow, this allows us to work on the go, no matter where we are. **What do you dislike about Incident IQ?** It can occasionally be difficult to look for certain tickets which has been raised, especially if you're not entirely familiar with the program. Although it is easy to use as a beginner, it still requires some practice to become familiar with. **Recommendations to others considering Incident IQ:** I would definitely recommend familiarising yourself with the search function and navigating your way around to quickly locate problems. This is the only aspect that can be quite bothersome as it can sometimes take a while to locate a particular problem if you’re unsure what you’re doing. **What problems is Incident IQ solving and how is that benefiting you?** Quickly navigating, creating and managing tickets improves the workflow in our business massively. I’m able to solve very technical issues easily due to Incident IQ. Effectively it saves you a lot of time. ### 49. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Incident IQ?** Intuitive, responsive support, easy to implement and easy to use. It's customizable for most unique situations and in all ways this product has been beneficial to our clientele. **What do you dislike about Incident IQ?** Manual updates are a small issue. Besides that, there have been few, if any, complaints. Implementation was easy; and I don't say that lightly! **Recommendations to others considering Incident IQ:** Schedule a demo if you're still unconvinced. The product speaks for itself. **What problems is Incident IQ solving and how is that benefiting you?** Techs trained with this software seem confident in their ability to respond to tickets and resolve issues. This is a system that makes the job easier, despite the other -- often outdated -- tools they usually have to work with. ### 50. Simplistic but heavily configurable **Rating:** 4.0/5.0 stars **Reviewed by:** Brad B. | Customer Service Supervisor , Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Incident IQ?** I like the easy UI, tracking ticket history, LDAP, and the workers listen to ideas and work with you to get it done. The "Help" being on a per page level and not a giant word document to sift through has helped so much. Every issue we have had Patrick and the other guys at iiQ have always jumped in and helped work through it. **What do you dislike about Incident IQ?** As a school district the things we don't utilize is how much time is spent on a ticket or needing to add a action before resolution. I understand the point of it needing a resolution but I feel like the software is more geared for large commercial use. There are so many customization possible that you can spend a long time looking for exactly what you want but the help is wonderful. **Recommendations to others considering Incident IQ:** Almost everything in iiQ is customizable, if there is 1 or 2 things you don't like, call and see if they can help. **What problems is Incident IQ solving and how is that benefiting you?** We utilize this for a high school chromebook repair class to work with out technical staff by letting the students repair the chromebooks. We just make the kids agents and give them only the permissions they need and it works flawlessly while teaching the students real world work experience. ## Incident IQ Discussions - [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) - 2 comments, 1 upvote - [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) - 2 comments, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) - 1 comment, 1 upvote - [View Incident IQ pricing details and edition comparison](https://www.g2.com/products/incident-iq/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+21%3A57%3A59+-0500&secure%5Bsession_id%5D=72d7ad80-bea5-4ef9-94a3-53b52e12f1d2&secure%5Btoken%5D=118ddfa45e9f6756a11ea496e46ffa35622f1636c509d66cc6adfd060425d23f&format=llm_user) ## Incident IQ Integrations - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) ## Incident IQ Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **HR Content** - Knowledge Management - Content Delivery - Document Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Logistics** - Security - Employee Portal - AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Incident IQ Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,297 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,803 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (717 reviews)