---
title: Incident IQ Reviews
meta_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 221 reviews by the users' company size, role or industry
  to find out how Incident IQ works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 221
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Education
  url: https://www.g2.com/categories/education
---

# Incident IQ Reviews
**Vendor:** Incident IQ  
**Category:** [School Management Software](https://www.g2.com/categories/school-management-software)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 221
## About Incident IQ
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!





## Incident IQ Discussions
  - [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) - 2 comments, 1 upvote
  - [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) - 2 comments, 1 upvote
  - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) - 1 comment, 1 upvote

- [View Incident IQ pricing details and edition comparison](https://www.g2.com/products/incident-iq/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-08-04+06%3A20%3A20+-0500&secure%5Bsession_id%5D=1f19c530-9190-45a1-bf3d-53170fc5a4bc&secure%5Btoken%5D=d1bc06bd52cdac6a41d168c03d28a486e1f7056e6a96cf901a583f46362cb154&format=llm_user)
## Incident IQ Integrations
  - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews)

## Incident IQ Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Customization**
- Customization
- HR Integrations

**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**HR Content**
- Knowledge Management
- Content Delivery
- Document Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Logistics**
- Security
- Employee Portal
- AI 

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Management**
- Ticketing Platform
- Single Sign-On
- Business Process Management
- Self-Service
- Dashboard & Reporting

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

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