--- title: incident.io Reviews meta_title: 'incident.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how incident.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 213 scale: '5' date_modified: '2026-07-22' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # incident.io Reviews **Vendor:** incident.io **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 213 ## About incident.io Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust. ## incident.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency. (55 reviews) - Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication. (45 reviews) - Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable. (41 reviews) - Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms. (29 reviews) - Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process. (25 reviews) - Intuitive (24 reviews) - Features (20 reviews) - Easy Setup (19 reviews) - Automation (16 reviews) - Customizability (13 reviews) **What users dislike:** - Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations. (11 reviews) - Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness. (9 reviews) - Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io. (8 reviews) - Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io. (8 reviews) - Users note several **feature issues** with the public API and catalog creation, impacting integration and usability. (7 reviews) - Learning Curve (4 reviews) - Users find the **setup and configuration confusing** , especially regarding escalation paths and the UI's frequent changes. (3 reviews) - Template Issues (3 reviews) - Overwhelming (2 reviews) - Search Difficulty (2 reviews) ## incident.io Reviews ### 1. Amazing Customer Support experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about incident.io?** Their Customer Support team has set a high standard for excellence in customer service. Their professionalism, expertise, and commitment to customer success make them a trustworthy partner. I was impressed by their attention to detail and ability to communicate complex concepts clearly and concisely. They kept me informed throughout the process, ensuring that my issues were addressed promptly and satisfactorily. **What do you dislike about incident.io?** The integration with Zendesk is excellent, but agents must manually pick from the list to attach the tickets to the correct incident, which can lead to human error and miss classification. Is there any AI feature on the roadmap? **What problems is incident.io solving and how is that benefiting you?** Incident.io provides a centralized platform to manage, track and document incidents for us. It improves our communication and collaboration. We can easily connect and stay in the loop with our team members during incident response on Slack. Real-time updates, task assignments, and status tracking keep everyone on the same page. It's like having a virtual war room where we can tackle incidents together. One thing that's really made a difference is the increased accountability and transparency. With incident.io, we can track actions, assign responsibilities, and keep everyone in the loop. ### 2. Developer and Business Friendly Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Claire K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** One of the major benefits of working with incident.io is their customer focus. Feedback is easy to provide and listened to. Improvements happen quickly. And they care about the UX and DX of their solutions. Questions are also welcomed and quickly answered. The friendly interactions are some of the best I've had in buyer relationship. The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos! The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use. **What do you dislike about incident.io?** Very little for me to dislike. Which is super rare for me to say! Other tooling often does the job but is painful to use, or lovely to use and doesn't do what you need. Not true for incident.io. **What problems is incident.io solving and how is that benefiting you?** Removing the confusion and pain around incidents. Makes it easy for those solving the incidents to focus on remediation and those handling comms to do just that. And those observing can see the status and latest without needing to distract anyone. ### 3. Best in class customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about incident.io?** Incident.io's support process and standards are excellent. Ease of use and ease of implementation are critical to gaining buy-in from incident responders, and incident.io is a breeze. It's integration features are easy to implement. I use it every day and it's one of the few tools that I use that actually brings me joy. **What do you dislike about incident.io?** Being a startup, the breadth of integrations that they support is modest, but I can't wait to see what comes out of the next couple of years. **What problems is incident.io solving and how is that benefiting you?** It allows us to automate what was previously a small novel's-worth of processes and procedures. With incident.io we don't really need to train responders; they can pick up the tool and start using it to solve problems for our customers straight away. The postmortem / CoE process is also heavily automated where it wasn't before. Fewer follow-ups slip through the cracks in our fast-paced work environment. ### 4. Great incident tooling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about incident.io?** Incident.io has dramatically improved the experience for calling incidents in our organization, and improved the process we use to handle them. Good support and documentation during implementation has made the transition smooth, and new users have found the product easy enough to grasp that training isn't generally required (the `/inc tutorial` functionality covers most of the rest). It's allowed us to deprecate and remove an inferior home-grown alternative, make things smoother/easier/less stressful during incidents, and provided much more insight into what we're doing. External and internal status pages integrate nicely with custom fields and flows; and incident.io integrates nicely with our existing monitoring, alerting, and communications stack. **What do you dislike about incident.io?** There are a number of improvements incidents.io can make that can enable better processes in an organization- the majority of these are on the roadmap, so less a dislike about incident.io, and more impatience. It's very tempting to use incident.io for non-incident operational processes, be they maintenance/upgrades, customer requests, etc- the lack of alternative keywords and varied flows makes that tricky, but the issue is on the roadmap. Merging incidents/incident swimlanes could help in more complex scenarios, and again, is on the roadmap. Better API documentation, and terraform support would be very nice. **What problems is incident.io solving and how is that benefiting you?** Incident.io improves our ability to handle and mitigate unexpected business risk from a number of different sources. ### 5. Simplifying the life of incident responders **Rating:** 4.5/5.0 stars **Reviewed by:** Joar S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about incident.io?** The separation of functionality between Slack and the website is extremely powerful. This gives us the ability to have rich reporting and compliance controls in place without cluttering the experience and the workflow for the incident responders working to solve the incident during the live phase. All essential tasks during the incident live phase can be handled or initiated inside Slack. When we move to the post-incident analysis and learning phase, there is a mix of web and slack interfaces. The idea of having actions during the incidents as a concept that is different from the follow-up actions to consider after the incident. Status pages (internal and external) are integrated and make it a lot easier to keep the various stakeholders (including customers) informed. **What do you dislike about incident.io?** There is not much to dislike. It is not a static experience. If you are unhappy, let Incident.io support staff know. Most of our comments on features have been responded to by changes to the product, config changes, or different ways of doing it. **What problems is incident.io solving and how is that benefiting you?** Incident.io has helped us focus more on how we want to conduct the incident response and follow-up and spend less time on implementing homegrown tools in an ad-hoc fashion. Bringing a complete tool to our incident process allows us to clarify roles, and processes and put the effort into the things that improve the experience for both incident responders and customers. We have become more professional in the way we handle and communicate during incidents without having to invest a lot of man-hours to make it happen. The collaboration with our account manager from incident.io and their support team has also helped us democratize the contribution to and improvement of the incident process. Improving the incident process is no longer limited to only the Java programmers who can tweak our homegrown tool. Now, everybody that can state their case in meetings or Slack conversation with support can describe the improvements they would like to see, and have feedback and possibly a fix. We see a lot more engagement and ideas now than compared to when we were building a tool ourselves. ### 6. Excellent product and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about incident.io?** When we were looking for a tool to improve the experience for both our incident response teams as well as for communicating effectively with management, incident.io came through on both counts. Nicely designed layouts assist in the communication and a good degree of workflow customization allowed us to match our existing process and plug in the automation without a lot of additional learning curve for the team. Integrating with the multiple other cloud services that we use was straightfoward and intuitive. Also, their customer success and responsiveness to bug reports and feature requests is superb. **What do you dislike about incident.io?** While I can pull data out for summary reporting, the in-product experience is pretty limited. **What problems is incident.io solving and how is that benefiting you?** As noted earlier, incident.io is helping with the toilsome aspects of incident response through automation and enabling better status communication to our CS and executive teams. ### 7. Effortless configuration and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about incident.io?** One of out concerns when choosing between incident management tools was how quickly we can configure it and how quickly it will be adopted. And incident.io proved to be the perfect choice. Configuring the tool was very simple. And though the tool is highly customisable, the UX is excellent and consistent, and the support is simply amazing. The team is very responsive, listens to feedback and addresses our requests quickly. It didn't take us long to get everything set up. Our teams started using the product even a month before the official announcement and onboarding. That’s how intuitive and easy to use this tool is. **What do you dislike about incident.io?** I'd say that Insights dashboards, while providing all the data you need, could definitely be more customizable to meet the needs of different types of users. **What problems is incident.io solving and how is that benefiting you?** We use Incident.io to standardize and speed up incident response. ### 8. Invaluable to share information of incidents in the organization **Rating:** 5.0/5.0 stars **Reviewed by:** Asle A. | Utviklingssjef, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about incident.io?** An easy and well thought out way to handle incidents and share information and status updates with minimal overhead. We use Slack in the organization as the primary information channel, and the Slack integration performs flawless and makes it possible to interface with incident.io primarly using Slack. I'm also very fond of the statistics found in incident.io. I'm expected to be able to document historical incidents, and I can find what I need in the tool. **What do you dislike about incident.io?** There is really nothing to actually dislike about incident.io **What problems is incident.io solving and how is that benefiting you?** Sharing, documenting and handling incidents in a structured manner ### 9. Makes handling crisis or live issues a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about incident.io?** Amazing slack integration makes handling incidents completely in slack a breeze. This lets our team not have to think about yet another service and instead handle it in a more human and integrated way. **What do you dislike about incident.io?** Kind nit picking but it'd be great to have the ability to automatically publish a postmortem or even just allow users to do it from slack. It's currently the only thing we need to go to the incident.io website for. **What problems is incident.io solving and how is that benefiting you?** Handling incidents in a more uniform and thorough manner. Allow process to take over when tension is high ### 10. Crucial piece of your incident management **Rating:** 4.0/5.0 stars **Reviewed by:** Roro O. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about incident.io?** Incident.io is extremely easy to use. The platform is easy to set up and integrates well with several tools. Making it a critical part of our incident handling and communication process. It helps both during an incident and the post-incident/post-mortem process by allowing users with little training to manage incidents like pros. **What do you dislike about incident.io?** Some of the best features are in the pro plan, and the price discrepancy between the basic and the pro can be daunting. Especially since incident.io doesn't handle alerting, you need to rely on a separate platform to manage alerts. **What problems is incident.io solving and how is that benefiting you?** It simplifies the collaboration and communication process during an incident. Ensuring all needed parties are well informed about an incident and the necessary follow-up work is handled appropriately. ### 11. Putting Structure around Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Akshai S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about incident.io?** Incident.io stands out to us as a tool which seamless integrates into our internal communication tool of choice - Slack. This means there is no steep learning curve or change of process required for us to adopt Incident.io. In a matter of days, we were familiar with how to raise incidents through the tool. The customer success and product teams are extremely responsive and receptive to feedback. **What do you dislike about incident.io?** There's not much I dislike really. The metrics through the status page could be a little more flexible to avoid the need to manually export the incidents and manipulate the data. **What problems is incident.io solving and how is that benefiting you?** Incident.io has allowed us to provide a framework for incident management which is easy for anyone to pick up and follow. It allows us to efficiently get incidents raised automatically and resolved quickly, reducing customer impact. ### 12. Incident.io is an invaluable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amy T. | Customer Support Specialist II,, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about incident.io?** incident.io is an essential tool for our incident management. The way incident.io integrates with Slack has been such a valuable tool for GoCardless. It makes it easy to manage all aspects of an incident. The in-build reminders are very helpful for ensuring that everything is kept on track. **What do you dislike about incident.io?** We have found the fact that once an incident is private there is no option to make it public an issue. **What problems is incident.io solving and how is that benefiting you?** Incident.io is helping us to make sure we manage incidents in the most efficient way possible. ### 13. Solid experience, easy to set up **Rating:** 4.0/5.0 stars **Reviewed by:** Geoff H. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about incident.io?** Incident.io was easy to install and configure. It's already helped us do a better job of responding to minor incidents that previously were handled informally and not as well documented. We've already had some nice interactions with their customer success team and engineers with some minor feature requests that got added quickly. **What do you dislike about incident.io?** We're not using Incident.io's status pages yet for external reporting because they don't have status page integration with outside services in the same way that statuspage.io does. **What problems is incident.io solving and how is that benefiting you?** Incident.io helps us ticket incidents, pull discussion into one place, coordinate outside response, and collect evidence for later post-mortems. It does everything we need an incident management tool to do. ### 14. Great product, great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about incident.io?** Our team uses incident.io's status page feature for incidents and scheduled maintenance. The product "just works" -- it has pretty much everything we need and nothing we don't. The product team clearly worked with users to identify the key features. I appreciate its simplicity. The customer support team is hyper responsive and has even shipped some requests that we submitted to improve the product. **What do you dislike about incident.io?** I don't have anything I dislike about the product. **What problems is incident.io solving and how is that benefiting you?** - Internal incident management - Communicating our API health via status page. ### 15. Makes managing major incidents smooth and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about incident.io?** - Great automation across multiple tools, such as Google Suite, PagerDuty and Atlassian - Very easy to configure, and making on-the-fly changes is simple - Excellent post-mortem workflow that guides you through the steps from start to finish in checklist form - Everything can be done from Slack. For Slack-centric departments / businesses, this makes it easy to pick up and use with minimal training (if any) - Communication to internal / external stakeholders is straightforward, easy to read and supports multiple communication mediums (such as a great status page feature, SMS and email) - The onboarding process was really smooth. The support from incident.io is top-notch, often replying within minutes to a question or request for help. - The incident team are always working on improvements and adding new features, which are released on an almost weekly basis. It's great to know you're working with a provider that is always making improvements and adding new features that have been requested by their customer base. **What do you dislike about incident.io?** - Doesn't yet support SLA tracking - It's currently hard to see how the tool can be used to manage non-major incidents, due to the fact a Slack channel is always created for any incident. This is something that wouldn't be necessarily be needed for a P3/P4. Even though these things would have been nice to see, the incident team are happy to add any requests to their Feature Request board and has already implemented features / improvements we requested. **What problems is incident.io solving and how is that benefiting you?** Its intuitive nature, automation and structured approach to incident management have closed up many gaps in our major incident process. Steps are not being missed, such as creating dedicated Slack channels, video conference 'war rooms' and post-mortem reports, as this is all automated. It's ability to ensure consistency, no matter who is leading an incident, ensures consistent, meaningful comms to stakeholders. ### 16. Great incident and catalog management platform, especially if you are a slack shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about incident.io?** Incident.io is a fantastic platform for managing incidents, customer status pages, and infrastructure catalogs. We love that it is slack-centric, but also web-native. In particular, the deep integration with Jira for followups, the ability to create templated "learning paths" for doing all the retros in Notion and other tools is just really great. Incidents are tough, and having all of the information in one central place that ties into the tools you use every day, is a real pleasure. We've gotten extra value out of running "non-outage" incidents, like version release roll-outs and bug investigations as well. It was easy to configure other types of incidents, with custom fields and workflows. I use it every week for a variety of purposes. Customer Support has been fantastic, and the Incident.io team is always open to to constructive feedback and feature/bug fix requests. It also integrates will with Atlassian Statuspage and Pagerduty for those kinds of tasks. **What do you dislike about incident.io?** All new public incidents are announced by the slack app, even if it's not an "outage", like a product release, or a bug investigation. This can make for a little bit of alarm fatigue from the engineering dept. It's also a bit tricky to get folks to think about Incidents more Holistically, in that an "incident" to those are are new to incident management, evokes the vision of a SEV0/SEV1 all things are broken problem, and it can be some effort to get teams to realize that minor and limited scope problems can be incidents too. That's not the fault of incident.io, but more of a need to really educate teams that use the product, to lower the bar, and use the triage features if there is even the possibility that it's an incident at any level. **What problems is incident.io solving and how is that benefiting you?** It's solving internal incident management, status page updates, post-mortems and after action reports, and also building the foundation for a services catalog internally. ### 17. Developer-friendly incident management, fully integrated into slack **Rating:** 4.5/5.0 stars **Reviewed by:** Adrián M. | Director Of Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about incident.io?** I would really highlight the customer-centricity of the team working in incident.io. Feedback is always heard and has lead to product improvements - with a very short delivery cycle. The quality on the execution on the idea is usually quite polished and has a developer-friendly orientation. In general the feature it has fit 1:1 with the needs that an engineering org migh have: - automation on incidents - making the incident management programmatic - communication across channels - either SMS, mail and primarily slack - flexibility on rules and categories, as well as internal fields - 1-click post-mortem reports - this is a killer feature, time saving, that helps a lot to have relevant conversations around incidents (instead of spending time curating a timeline) the way that the slack application is setup saves time during an incident and guides quite well on its handling. **What do you dislike about incident.io?** As suited as it's for developers - it can lack sometimes API's to integrate across systems. The developer-first mindset might make it also a bit less intuitive to adopt for non-engineering teams - but practicing helps a lot on visualizing how it's used. **What problems is incident.io solving and how is that benefiting you?** - communication across departments - transparency on systems status - both internally and externally - standardization of incident management with a programmatic tool ### 18. Incident.io Automations Help Us Focus on Solving Issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about incident.io?** Incident Workflows - The tool significantly reduces the time it takes to kick off an incident. The workflows enable our teams to focus on resolving issues while getting gentle nudges from the tool to provide updates and assign actions, roles, and responsibilities. Ease of Use - You don't have to be a programmer or an engineer to create workflows or customize the tool for your organization. Slack Commands - The Slack commands feel natural and approachable for team members in our workspace. **What do you dislike about incident.io?** The tool is dynamic, and our customer success team is very responsive to feature requests. Any "dislikes" around the tool are quickly addressed, and in my experience, the tool already has the feature; I just hadn't searched the extensive knowledge base! **What problems is incident.io solving and how is that benefiting you?** They are taking the pain out of incident management. The tool makes it simple for any team member, regardless of role, to report a problem to the business, and help get the right people in the room to solve it. ### 19. An indispensable tool in a virtual/remote world of business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about incident.io?** - The team. Wonderfully responsive and always quick to address questions or feature requests - All the automation tools that can be customised, making the tool work for the way our business works - Great reporting in the background that is continually being developed **What do you dislike about incident.io?** Very little to dislike... Genuinely. Nothing really to say here! **What problems is incident.io solving and how is that benefiting you?** In the tech space of a product, managing issues, reacting quickly, solving them, and ensuring we can follow through on follow ups to prevent them happening again. ### 20. Customizable, easy to set up and easy to transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about incident.io?** The ease of use and the interface. It's so easy that for reporters across the company it's basically no training and for responders or users custimzing workflows it's minimal. After customizing the catalog we could quickly implment the tool and onboard the entire business. With any tool the biggest challeng is getting people to change their behaviors and this tool functioned similar to our own previous slackbot so it was easier to get people on board with the change. We can allow all busienss units to customize workflows for their specific process while having a consistent process overall across the company and we can keep track of any setting changes with audit logs going to DataDog. It gives us the flexibility and oversight we need. Incident.io is constantly releasing new features. The tool is saving us a lot of development effort and time. We were maintaining and developing our own internal slack bot but there was no way we could support and offer our company all the customizations incident.io does, including the integrations. There customer support is always there to answer **What do you dislike about incident.io?** The internal reporting and analytics is the main lacking feature of the tool. It's good for department level or smaller organizational reporting but enterprise level reporting and any report customization is missing. We have heard that they are working on improving reporting. We can also export all the data automatically with integrations to do datavisualizations in our tools. **What problems is incident.io solving and how is that benefiting you?** It is allowing us to have one central tool across a diverse and complex organization. We can have a standard process to submit product and security incidents and allow product groups to customize their own incident workflows. ### 21. Structured and clear process of incident response **Rating:** 4.5/5.0 stars **Reviewed by:** Olga M. | Service Delivery Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about incident.io?** Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan. I definitely recommend this easy-to-use and reliable tool. **What do you dislike about incident.io?** The only one thing that comes to my mind is Metrics Dashboard - Insights. It would be great to have a wider range of available metrics and ensure more flexibility when choosing custom fields. As of now I need to export data to Excel to analyze the data. **What problems is incident.io solving and how is that benefiting you?** We use Incident.io to manage our incident management process. ### 22. Customers love the Status Page! **Rating:** 5.0/5.0 stars **Reviewed by:** Will P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about incident.io?** - I'm a Customer Success Director and love how much better the feedback loop is between Engineers and CS when things go wrong - I can easily understand what is going wrong and what customers are affected during an incident - Customers love the Status Page, it's easy to navigate, looks really slick and takes the stress away from my team from having to manually send out communications - The overall culture around incidents has really improved since introducing incident.io **What do you dislike about incident.io?** - No complaints so far, it has been a great experience for us to date **What problems is incident.io solving and how is that benefiting you?** It allows our customers to understand the status of our platform ### 23. A smooth experience during stressful times **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about incident.io?** The integration with slack is slick and the web experience flows easily. Incident.io makes working through stressful incidents smooth, there are better places to be focusing your energy during an incident than your reporting software. It helps rather than hinders, which is such a breath of fresh air. Every interaction with their support I have had has been friendly and helpful. **What do you dislike about incident.io?** I haven't found it yet, though I am sure if I do their support team will help me address it. **What problems is incident.io solving and how is that benefiting you?** Incident.io is lifting a bunch of the weight around incident management and helping me get through these stressful moments at work. ### 24. Flexible status page for support teams **Rating:** 4.5/5.0 stars **Reviewed by:** Phil O. | Head of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about incident.io?** - Great how you can set up multiple status pages - Tessian have one per region (something others don’t allow and make it much more relevant for your customers) - You can break it down by components and customise to make it reflect the different products / modules, again so it makes the most sense to your customers - The ability to subscribe to updates via channel of customers choice - Love the UI - How quick and easy it was to set up **What do you dislike about incident.io?** - No slack update option for subscriptions **What problems is incident.io solving and how is that benefiting you?** I run a global support team so the ability to let our customers know the status of our product at any time is critical. Incident.io's status page provides me a quick interface to inform many customers in real time. ### 25. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hamsa I. | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about incident.io?** incident.io's outstanding customer support and feature-rich interface make it a standout choice for incident management. It has truly been a valuable asset for our team, helping us streamline our incident resolution processes and enhance overall efficiency. **What do you dislike about incident.io?** Everything i'd say Incident.io lacked, they would take into consideration and next thing you know they'd make it available in the near future **What problems is incident.io solving and how is that benefiting you?** Resolving incidents much quicker and more efficiently ### 26. ease of use, ease of communication. A very well rounded product **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels **What do you dislike about incident.io?** There are no dislikes as of yet using incident io **What problems is incident.io solving and how is that benefiting you?** From our previous incident management system, incident.io is solving the problem of allowing for greater collaboration and a single source of truth when it comes to dealng with incidents. ### 27. Streamlining incident response with exceptional support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about incident.io?** Incident.io stands out due to its phenomenal team - throughout our onboarding process they have been incredibly responsive and helpful. The product itself is flexible, very user friendly, and integrates easily with other tooling. We have been able to seamlessly replace our existing incident response processes with an improved user experience and a plethora of enhanced features. **What do you dislike about incident.io?** Incident.io is primarily structured to support smaller organizations and can run into issues at scale. Although the native analytics page (Insights) is very helpful, it can be difficult to extract more customized data views. The incident.io team is continuously adding features and making improvements in these areas. They have been highly receptive to our feedback! **What problems is incident.io solving and how is that benefiting you?** Incident.io brings structure to our incident management program allowing us to draw additional insights and refine our processes. ### 28. Amazing tool and awesome team! **Rating:** 5.0/5.0 stars **Reviewed by:** Vraj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about incident.io?** - It's simple and easy to use. - It integrates with almost every tool we need. - Team is just outstanding anytime we are stuck or need something. **What do you dislike about incident.io?** Nothing comes to mind so far! Before we wanted more metrics and the team shipped the feature to make it happen. **What problems is incident.io solving and how is that benefiting you?** We are using incident.io for E2E incident management. ### 29. A tool that helps us to get focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about incident.io?** - Great customer service - Ease of use & integration with existing tools and systems - Great UX - Takes the stress out of managing incidents and allows teams to really focus on fixing the issue at hand. - A product focused team that really care about their customers **What do you dislike about incident.io?** - It looks like they're looking into this already but enhancements to the current metrics dashboard would be great! **What problems is incident.io solving and how is that benefiting you?** Incident.io is helping us run incident management events in a much smoother way! ### 30. Makes it easy to handle incidents the right way **Rating:** 5.0/5.0 stars **Reviewed by:** Connor M. | CTO & Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about incident.io?** The Slack integration is excellent, one of the best integrations I've seen. Out-of-the-box workflows are excellent, and it makes it easy for engineers to onboard into the tool. **What do you dislike about incident.io?** We have too many tools for managing incidents and system status overall, and we'd prefer much stronger integrations with other tools (like Pagerduty, Datadog, etc) or more functionality in one place. **What problems is incident.io solving and how is that benefiting you?** Improving our organizational incident response, reducing MTTA and MTTR ### 31. Simplifying Incident Management and Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Vadym C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about incident.io?** Incident.io stands out as a valuable tool for automating incident management and communication, with its effective Slack bot integration leading the way. The platform's compatibility with multiple external tools, such as Ops Genie, makes it an excellent central hub for managing incidents. Another handy feature is its ability to automate routine actions, such as postmortem reports generation. This automation can significantly reduce the time spent on manual, repetitive tasks, reusing the incident communication channel on Slack as a basis for the postmortems summary. **What do you dislike about incident.io?** To get the most out of Incident.io, teams might have to rethink their usual processes and be open to changing how they handle things. **What problems is incident.io solving and how is that benefiting you?** Streamlining the incident management process allows team members to focus on more important tasks, rather than spending time managing the process itself. ### 32. Awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Igor N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about incident.io?** Of all the tools I have used to manage Incidents, Incident.io is by far the greatest. The Slack integration is brilliant. It makes it easier to manage and inform all company levels about any incident happening in the company. Their support team is also a good part of what they do. They usually respond very quickly and are super attentive. **What do you dislike about incident.io?** There is nothing I dislike about the tool. I wish they keep growing and adding more features to it. There is only one feature that I can think of that would be good to have now; since Slack released the call feature would be good if we could take advantage of it on incident channels - adding this part here without checking if they already support something like it. **What problems is incident.io solving and how is that benefiting you?** incident.io is central to our incident management process. Before, we used another more complex tool that lacked the option of integrations we have now, making our incident management way faster and quicker. ### 33. Seamless Incident Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about incident.io?** incident.io as a fantastic solution for incident management! From my experience, it's by far the quickest and most efficient way to get started with incident management. The tool's Slack-based workspace is simply brilliant, ensuring that everyone, including business owners, sys admins, and engineers, stays informed and up-to-date on the incident at hand. What's more, it's incredibly easy to get started with since all ICM tasks can be performed directly through Slack, so there's no need for responders to spend time learning a new tool. All in all, I highly recommend incident.io to anyone looking for a seamless and effective way to manage incidents **What do you dislike about incident.io?** I wish I was able to create my own custom apps for incident.io so that others could use it. As a sort of incident app store, so that others can share their apps and integrations. I also wished you could make your own automations **What problems is incident.io solving and how is that benefiting you?** incident.io is helping our growing team to get off the ground with ICM and setting up and streamlined process that aligns with our product and customer goals. The most important part, it scales as we need it to. ### 34. Love the app and customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizaveta S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** - I really like the app: easy to use, has a good range of features - Our CSM Georgie is great: she is very helpul and proactive - Inicdent.io team welcome any feedback and deliver features fast! **What do you dislike about incident.io?** Nothig comes to mind. It is a relatively a new app, but the new features are delivered regualry. **What problems is incident.io solving and how is that benefiting you?** Incident manamgment organisation, keeping the right stakeholders in the loop. ### 35. Awesome product and superb support **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about incident.io?** What I like best about incident.io is its intuitive and user-friendly interface and slack commands. Incident.io makes it super easy to manage incidents and keep all team members informed in real-time. The ability to assign tasks, set priorities, and track progress helps our team stay organized and on top of any issues that arise. Overall, incident.io has been a valuable tool in improving our incident response process and I highly recommend it to anyone looking for a streamlined solution. I've been using incident.io since its early days, and I've been an early adopter. I've watched the solution evolve at an astonishing pace. I believe the tool has enormous potential, and the support team is incredible. What I like best about incident.io's support and team is that they often detect issues before we even open a ticket. :rocket: **What do you dislike about incident.io?** What I dislike about incident.io is the limited customization options for notifications. While the notifications are helpful in keeping the team informed, I would like to have more control over the frequency and types of notifications I receive. Additionally, currently, they don't offer an internal status page. These limitations, however, are minor compared to the overall value that incident.io provides. **What problems is incident.io solving and how is that benefiting you?** Incident.io is solving the problem of effective and efficient incident management and communication. With its Slackbot integration, the tool allows teams to quickly respond to incidents and keep all team members informed in real-time. This eliminates the need for manual updates and reduces the risk of miscommunication. ### 36. Great way to understand what needs to be done **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about incident.io?** Incident IO has helped my team and me a ton in communication when it comes to several incidents. It has provided a structured framework of dealing with certain business impacting scenarios. If you are looking for a tool where technical and non-technical people alike can provide insights and raise incidents through mediums such as slack. **What do you dislike about incident.io?** The only thing I wish incident would have is a more in-depth integration for task-management software such as linear. The integration only goes as far as linking a task to a specific incident, but it would be nice to receive progress updates of any given task. **What problems is incident.io solving and how is that benefiting you?** It helps us structure conversations and keep the team organized while handling incidents with ranging severities. Also helps us understand the scope and priority of the issues we face much quicker. ### 37. An excellent product & easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about incident.io?** Impressive Incident Workflows - excellent guide from start to finish Slack integration - ability to do everything from slack Top-class customer support - quick and helpful responses! **What do you dislike about incident.io?** Not a lot to dislike - especially given how quickly feedback is heard and incorporated. **What problems is incident.io solving and how is that benefiting you?** Raise & resolve incidents quickly to hugely minimise customer impact ### 38. Wonderful UX and Potential for the Future **Rating:** 4.0/5.0 stars **Reviewed by:** Adam O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about incident.io?** Incident.io has a seamless UX. The styles on the site all look polished. Their responsiveness to adding features and fixing bugs when onboarding was wonderful to have. The patterns they've laid out are heading in a great direction and will allow them for future successes. **What do you dislike about incident.io?** Administration needs a bit of improvement. Terraform support is still new, but lacking in a few regards. The difference in data between what is exposed in the UI and what is available in the API makes customizing and measuring different aspects of the IM lifecycle quite tedious. **What problems is incident.io solving and how is that benefiting you?** The Incident Management UX was a large challenge for us. Incident.io has improved that by allowing the right amount of customizability and sane defaults that encourage users to use the product properly. ### 39. A must for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron Q. | Senior Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about incident.io?** A seamless Slack integration, easy to set up and always adding great features regularly. **What do you dislike about incident.io?** That their pricing tiers are mostly get in touch with Sales, and not self-serve **What problems is incident.io solving and how is that benefiting you?** Reporting incidents swiftly and automating the process of creating Slack channels, zoom calls and updating our status sites swiftly ### 40. Great product, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Kay C. | Senior Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about incident.io?** incident.io provides a one stop shop for all the orcestrations involved when managing an incident. Since implementing incident.io we have been able to manage all elements of an incident in a single place due to the integrations that the product offers, hugely improving our communication capabilities and response times. The product is intuitive and is low effort to configure and maintain. Alongside that, the team at incident.io are super helpful and passionate about the product so when feature requests are raised they are typically delivered very quickly. **What do you dislike about incident.io?** At times the rate of change can be disorientating as they are developing the product incredibly quickly. However, considering the value many of the changes bring, and the signposting that goes alongside new features (especially when made to the UI), this is a small price to pay and it does not take long to get used to the new functionality. **What problems is incident.io solving and how is that benefiting you?** incident.io has replaced an in-house developed incidentbot and has dramatically reduced the cost to develop and support a bot of this type while also providing significantly more functionality and capabilities. incident.io is absolutely key to our incident management process and as it is so user-friendly teams are actively using it for lower priority issues in which they run the incident rather than requesting an Incident Manager. ### 41. Incident.io is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about incident.io?** There are so many things to rave about with this product. After a lengthy vetting process with multiple incident management tools, we decided to purchase incident.io for managing incidents. One key factor in this decision was the ease of use -- it was so extremely simple to set up, adjust on the fly, add or subtract features, it made a real difference compared to other software. The other major factor in choosing incident.io was the vested interest of the team in our success. The engineers and customer success folks listened to our requests, added features to their product roadmap based on our needs, and quickly turned around solutions when we ran into issues. The personal care taken to ensure the rollout of incident.io to the company was beyond anything I've experienced with other vendors (in any space). I can't say enough good things about this product, this team, or this company. **What do you dislike about incident.io?** It's difficult for me to pinpoint any particular thing that I dislike about the product. Whenever I've run into major issues/concerns, my customer success partner and a product manager have always sat down, heard my concerns, and devised short- and long-term solutions. **What problems is incident.io solving and how is that benefiting you?** Incident.io has allowed my company to make incidents more visible, more streamlined, and more automated. My company already had an incident management process in place, but incident.io allowed a very lengthy process to be automated down to a few key strokes. It removed a lot of the stress from the Incident Commander on tasks and management. The triage feature helped remove some of the fear for on-call engineers around starting incidents, which has lead to more visibility about recurring issues and areas for improvement. ### 42. Review of Incident.io **Rating:** 4.0/5.0 stars **Reviewed by:** Billy Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about incident.io?** Very helpful with tracking incidents and keeping incidents up to date, as well as good place to communicate with team members. **What do you dislike about incident.io?** Very low integration limit when starting with smaller plan. **What problems is incident.io solving and how is that benefiting you?** Incident.io helps solve communication problems, when there are incidents that come up, we can resolve them together as a team and assist others when brought into the incidents. ### 43. Feedback has been consistently positive with incident.io. It’s quickly making a difference. **Rating:** 5.0/5.0 stars **Reviewed by:** Braedon G. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about incident.io?** incident.io brings calm to chaos. We've been running incidents in slack for a few years, however, our process and tooling were limiting and made incident response a challenge. Incident.io is now the backbone of our response, making communication easier, the delegation of roles and responsibilities extremely clear, and follow-ups accounted for. It's the source of truth for incidents we've always needed. **What do you dislike about incident.io?** Although incident.io integrates with all of the toolings in our incident management stack, some of these integrations aren't as mature as we'd like. For us, this means there are still some manual steps, such as manually exporting follow-ups to linear. This hasn't been a big challenge for us and I've been extremely impressed by the tight feedback loop. When we do have a request or notice a small bug, it's addressed or fixed immediately. **What problems is incident.io solving and how is that benefiting you?** - Everyone in our company is empowered to run and own incidents from start to finish and has access to the necessary tooling, i.e. PagerDuty, Statuspage, Linear, Zoom - Improved visibility and communication during incidents. If multiple incidents are happening at once, there is a clear separation - We can define different response procedures for different types of incidents. - We have easy access to data for calculating key incident metrics, e.g. Mean Time to Recovery ### 44. Using incident.io has greatly improved our incident management processes and team collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Md Ahmed R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about incident.io?** What i like most about incident.io is how well it can talk with all my stack, such as slack and linear. With incident.io it's super easy to create a ticket on linear based on that incident. Makes my work a lot easier. **What do you dislike about incident.io?** It's a bit expansive although i do understand that a service this good will need this kind of pricing but discounts and coupons code from time to time would be appreciated. **What problems is incident.io solving and how is that benefiting you?** One of the most significant benefits of using incident.io is that it provides a centralized location for teams to manage and track incidents, communicate effectively in real-time, and coordinate their response efforts. This can help reduce response times, minimize downtime, and improve customer satisfaction. Incident.io also enables businesses to automate repetitive tasks, freeing up valuable time for teams to focus on more complex tasks and higher-value activities. Additionally, the platform's detailed reporting and analytics capabilities provide businesses with insights into their incident management processes, allowing them to identify areas for improvement and make data-driven decisions. Overall, incident.io's comprehensive incident management solution provides businesses with the tools they need to effectively manage and respond to incidents, ultimately benefiting them by improving operational efficiency, reducing downtime, and enhancing customer satisfaction. ### 45. Respond quickly, learn loads and stress less! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Principal Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about incident.io?** Without incident.io our incident response culture would be caustic, and our process would be chaos. It empowers anybody to raise an incident - and helps us quickly coordinate any response across technical, operational and support teams. Its post-mortem and follow-up tooling is simple, yet detailed, and gives us the structure to quickly share learnings from our incidents - cementing a healthy incident culture. Unlike other similar incident management tools it's super easy to use. This means we spend less time figuring out how to use incident.io, and more time focused on responding to the incident. It also seems to native integrations with all the other tools we're familiar with, like Jira, PagerDuty, GSuite and Sentry. Outside of incident response our feature and support requests are acknowledged in record time by a team that obviously cares about the product they're building and the problems they're solving. **What do you dislike about incident.io?** Hmmm - not a lot. In the cases where I've thought they could be better (like timezone support for post-mortem events), I've raised a feature request, and it's been acknowledged and resolved super fast. **What problems is incident.io solving and how is that benefiting you?** A health incident management culture and process is a critical part of any modern tech company - and incident.io makes building this culture and running the process easy. ### 46. Structured our incident process & greatly reduced the pain of handling incidents. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaël A. | Staff Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about incident.io?** The customization of incident.io is fantastic. It allows us to refine our process as we learn by adding custom fields, severity types or workflows to tailor the tool to our exact needs. It was also a step up in our maturity regarding incident communication, with their guide helping us define the standards in our internal communication. As a side note, I'm a big fan of their blog and read most of their engineering articles with great interest. **What do you dislike about incident.io?** Actions & follow-ups are two features taking quite some room in incident.io (dedicated tabs in the incident reviews and navbar, nudge to create some after incidents...), but we barely used them. They just don't fit into our current process. During an incident, the response team is on a call, and with the presence of the Incident Lead, we found it unhelpful to add actions describing what was tried. After the incident, the main issues are usually fixed shortly, and other non-urgent tasks are done in our usual process without the help of incident.io. With some tweaking and custom workflows around them, follow-ups could become relevant for us, but that's not the case by default. **What problems is incident.io solving and how is that benefiting you?** Incident.io is mainly solving our internal communication during incidents. With some automation, workflows and good insights from the tool, it helps us bring information to every department of the company without impacting our ability to resolve the issue. ### 47. Central to our incident response processes **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew J. | Principal Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about incident.io?** incident.io allows us to focus on resolving the incident, not the admin around it. Being integrated with Slack makes it really easy, quick and comfortable to use for anyone in the company, with no prior training required. It's very customisable, with the powerful workflows features and the flexibility to create as many custom fields as we need to help us with our reporting. The growing list of integrations with tools such as Jira, Pagerduty, our status page provider, etc, really helps keep everything together. **What do you dislike about incident.io?** There's nothing in particular I dislike, really. There's obviously so much more a tool like this could do, but the team are great and have to seem to have a clear vision, with new features being delivered quickly and at a consistently high quality. **What problems is incident.io solving and how is that benefiting you?** incident.io is central to our incident management process. Before we tried to manage incidents in a similar way, but it was ad-hoc and took time away from resolving the incident. Having this managed consistently, plus all the extra features incident.io has to help manage and report on incidents takes a lot of load off those participating in incidents, allowing them to focus on what really matters. ### 48. They absolutely nailed the UX **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Infra Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about incident.io?** My favourite thing about the product is how it lets you start somewhere simple, with a focus on helping you run incident response through Slack. Once you're ready for more, it's got great features you can dive into (post-mortem templates, action item tracking) and integrations with all the major tools (Statuspage, GitHub, etc) you'd expect. I'm excited about all the new insights features they're building, and I think they'll help us better understand our operational work. **What do you dislike about incident.io?** It's hard for me to find fault with it. The only thing I can think of is that their third-party integrations don't cover some of the more niche tools yet, but with the pace that the incident.io team have been adding them, I don't think that'll be true for long. They've already implemented most of what we use. **Recommendations to others considering incident.io:** N/A **What problems is incident.io solving and how is that benefiting you?** incident.io automates away the tedious parts of incident response, and lets you focus on what matters. That means getting to the bottom of what's wrong faster, and reducing negative impact on customers. ### 49. I really like Incident.io **Rating:** 5.0/5.0 stars **Reviewed by:** Cássio F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about incident.io?** I didn't know about incident.io until I've had the opportunity to learn from him at the current company I'm working for. I really like its integration with Slack, quickly and visually alerting us to an issue. The possibility of customization and the alerts about actions to be completed and executed is very guiding. It helps a lot on focusing the understanding and emergency solution of the problem, giving us the condition to do a post-mortem associated with the incident later. If I had used this tool in other places I worked, it could have helped me in several situations. **What do you dislike about incident.io?** I don't have a complaint about incident.io **What problems is incident.io solving and how is that benefiting you?** Quickly alerting me to incidents and allowing us to organize ourselves as an organization to deal with issues properly. ### 50. Incident.io frees you from the stress and panic of an incident to concentrate on what truly matters. **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about incident.io?** Clearly built by a team of people who have been through the panic and despair of a poorly run incident. They have taken all those learnings to heart and made something that automates, clarifies and enables your teams to concentrate on fixing, communicating and, most importantly, learning from the incidents that happen. Rather than trying to prevent incidents, the tool helps you almost embrace them as a means to improve your own product and teams. Everything integrates seamlessly around Slack; new incidents are quickly declared via the commands or automatically created via your own alerting and integrations. You can easily automate further steps with the workflows allowing you to take even the most arbitrary company processes and fit them into the tool. They also provide great insights into the data behind your incidents, allowing you to watch out for burnout in on-call teams and potential improvements to be made end to end. They also work incredibly fast! Often times fixing bugs you've reported in minutes. They also listen closely to their customers and actively work to take on board all suggestions for improvement. **What do you dislike about incident.io?** My only dislike is that we still have to use other tools! Although they have a great number of integrations already, and I know they are actively working on more, I cannot wait to see what else they can add to Incident.io to enable teams to handle almost anything from within one place. **What problems is incident.io solving and how is that benefiting you?** Incidents WILL happen. It is important to recognise this and have the right processes and tools in place to handle things when they do. Incident.io helps to solve a number of issues around incidents: - visibility across the organisation - communication internally and externally - coordination across teams - standardisation of tooling - automation - quality and speed of response - ownership - reporting and post-incident learning All of this enables our teams to be more confident, happier, eager, and efficient when dealing with incidents - resulting in a better product and experience ultimately for our customers. ## incident.io Discussions - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment - [View incident.io pricing details and edition comparison](https://www.g2.com/products/incident-io/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+19%3A02%3A34+-0500&secure%5Bsession_id%5D=1e8e2d67-ccb3-4ddb-875f-3d032dd1d36b&secure%5Btoken%5D=7701a9450454a75faab516b9328df939483e30cbf902e4b66056c47768e3c0b8&format=llm_user) ## incident.io Integrations - [Backstage](https://www.g2.com/products/backstage/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Personio](https://www.g2.com/products/personio/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [SE Ranking](https://www.g2.com/products/se-ranking/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## incident.io Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top incident.io Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (946 reviews) - [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) - 4.5/5.0 (142 reviews) - [Rootly](https://www.g2.com/products/rootly/reviews) - 4.8/5.0 (73 reviews)