![Dennis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis P.") DP Dennis P. Software Engineer Enterprise (\> 1000 emp.) 12/21/2024 "Elegant, innovative and adaptive - what a gem of a product (and company)" 5/5 What do you like best about incident.io? The intuitive design, overall ease of use and stellar customer relationship experience has made me an avid fan of this product (and company) While most companies these days are boasting about their use of AI, incident.io to me stands out about how deliberately they use AI. The suggested follow up actions and suggested incident summaries based on the context gathered in the incident channel are spot on most of the times and the way these are surfaced to the user to either accept, modify or decline is absolutely seamless. As mentioned by many others, the customer experience has been beyond anything I've seen in enterprise software. Issues are incredibly easy to raise and are responded to and sometimes even fixed within hours. Even feedback on existing features or suggestions for new ones are acknowledged, discussed, catalogued and also diligently followed up on once a suggestion has been released. Review collected by and hosted on G2.com. What do you dislike about incident.io? As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect when would be nice (bonus points if customers would even get a chance to vote on roadmap priorities) The setup/configuration of escalation paths can be a bit confusing (e.g. the differences between working hours of a paths vs. notification urgency vs. schedule) The UI of the web dashboard changes quite frequently - some (more) tool tips on first visit would be nice to explain what has changed I'd like some more configuration options for some features - e.g. I'd love to opt out of using the "Pause an incident" feature and would like to choose to only post a final call summary but not continously post call updates Maintentance announcements on internal status pages - pretty please? Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? It removes most of the overhead that is holding people back to create "proper" incidents, which lowers the barrier and in turn increases visibility on the true amount and types of incidents that do occur but were previously not captured anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 231 reviewers think of incident.io 4.8 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/incident-io/reviews)