illumin Reviews (154)

Reviews

illumin Reviews (154)

4.3
154 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and exceptional customer support provided by Illumin, which make campaign management straightforward and efficient. Many appreciate the platform's ability to visualize customer journeys, allowing for effective audience targeting and campaign optimization. However, some users note that the reporting features could be more detailed and user-friendly.

Pros & Cons

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Roser T.
RT
Roser T.
Digital marketing Specialist
Small-Business (50 or fewer emp.)
More Options
"Incredible customer service."
5/5
What do you like best about illumin?

The platform is quite intuitive and whenever you need help, they are available to assist you. It facilitates integration with other platforms. The news from the sector, they are always up to date with the latest developments. Review collected by and hosted on G2.com.

What do you dislike about illumin?

The attention of the people who work to help you achieve the expected KPIs for your campaigns. Review collected by and hosted on G2.com.

MT
marco t.
VP Data & Media
Small-Business (50 or fewer emp.)
More Options
"Goog client experience and quality service"
4/5
What do you like best about illumin?

the easy way to use the platform and the usability it have Review collected by and hosted on G2.com.

What do you dislike about illumin?

sometimes its not clear what is happening or why some campaigns are not running.

on reports sometimes its not clear or dont have all the information on all the lines. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hi Marco,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the audience creation feature. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Nick Z.
NZ
Nick Z.
Director Of Account Service
Small-Business (50 or fewer emp.)
More Options
"Easy to work with, friendly customer service."
5/5
What do you like best about illumin?

I like that illumin is responsive, helpful and nice. Review collected by and hosted on G2.com.

What do you dislike about illumin?

the dashboard needs a little bit of work as well as reporting. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hello Nick,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you're loving illumin and all of the new features we're adding, including the ability to help you define target groups and optimize your ad dollar spend. Your feedback is invaluable to us as we continue to improve our platform and services, including our dashboard and reporting.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Jordi R.
JR
Jordi R.
Paid Media Specialist
Small-Business (50 or fewer emp.)
More Options
"Good but tricky"
3.5/5
What do you like best about illumin?

The help from the account manager inside illumin made us understand the platform and helped always when we need something "different". Review collected by and hosted on G2.com.

What do you dislike about illumin?

Maybe it is not the easiest / most user-friendly platform to run ads, in comparison to Google, Meta or TikTok. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hello Jordi,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the various features and experiences illumin has to offer including our account manager support. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Alan R.
AR
Alan R.
CRO & Co-founder
Small-Business (50 or fewer emp.)
More Options
"The perfect combination between Paid Media and Support"
5/5
What do you like best about illumin?

The tool is very intuitive; the results speak for themselves and the support is outstanding. Review collected by and hosted on G2.com.

What do you dislike about illumin?

I stop using other DPSs when I start using them. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hello Alan,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the various features and experiences illumin has to offer. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Alex C.
AC
Alex C.
Consultant
Mid-Market (51-1000 emp.)
More Options
"Illumin the Biggest Small Company that delivers!"
5/5
What do you like best about illumin?

They are continually adding new features. A very amazing staff that help create ideas, break down campaigns, and brainstorm solutions. I also keep finding them all over as tools that are integrated with other services from Looker to Page Designers and integrations. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Not much, everything I have asked for they have already put into the development cycle and delivered in short time. Review collected by and hosted on G2.com.

Response from Kevin Meegan of illumin
Editedit

Hey Alex,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you're loving illumin and all of the new features we're adding. Your feedback is invaluable to us as we continue to improve our platform and services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
More Options
"illumin makes full-funnel campaigns easier to manage thanks to their DSP"
5/5
What do you like best about illumin?

Their canvas is absolutely awesome. You have a lot of tools for an easy and comprehensive implementation, and their system also helps us detect which assets perform better.

Their support is great—they have helped us through all the stages we have been in. Review collected by and hosted on G2.com.

What do you dislike about illumin?

To achieve great results, a learning process is necessary, but not all clients allow us to test for more than a few weeks. The cost expectation is slightly higher, but that’s because clients lack the patience to work with programmatic insights. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hello,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the various features and experiences illumin has to offer -- including our customer support. Your feedback is invaluable to us as we continue to improve our platform, learning processes, and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Albert T.
AT
Albert T.
Director, Brand Strategy (Founder)
Mid-Market (51-1000 emp.)
More Options
"Managing Director, Digital Innovation. Lead the agency's overall direction on usage of Digital."
5/5
What do you like best about illumin?

The relationship spans the acquisition of Visible Measures. It's one of the longest standing platform relationships in the business that I have. It's always been a culmination of smart people and smart technology. Review collected by and hosted on G2.com.

What do you dislike about illumin?

That I didn't found the company myself ! Review collected by and hosted on G2.com.

Response from Chris Yu of illumin
Editedit

Hello Albert,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the various features and experiences illumin has to offer - including our CTV offering for multicultural audiences. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
More Options
"infrequent user of illumin"
1.5/5
What do you like best about illumin?

illumin service tries their best to help us. Review collected by and hosted on G2.com.

What do you dislike about illumin?

campaigns never run well compared to other DSPs. always having delivery issues. no option to run a campaign by impressions, only by cost. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin
Editedit

Thank you so much for taking the time to leave us feedback. We would love to work with you to find out more on how we can improve. Please contact Client Success at csm-enterprise@illumin.com with any further information you wish to share.

Luis G.
LG
Luis G.
Paid Media Specialist
Small-Business (50 or fewer emp.)
More Options
"Incredible experience using Illumin"
4.5/5
What do you like best about illumin?

Illumin takes programmatic buying implementation to another level, with its workflows and audience strategies allowing it to impact a wide range of target audiences for any brand. Additionally, I love that it always has customer support ready to help. Review collected by and hosted on G2.com.

What do you dislike about illumin?

It constantly suffers crashes and access to the platform is compromised, there are also times when the tab in the browser freezes, blocking the computer. Review collected by and hosted on G2.com.

Response from Kevin Meegan of illumin
Editedit

Thank you very much for your kind words! We are glad to know that illumin has managed to improve your programmatic buying experience and has helped you reach your target audiences. We take pride in offering effective workflows and strategies, and we are especially happy to know that our customer support team has had a positive impact.