illumin Reviews (154)

Reviews

illumin Reviews (154)

4.3
154 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and exceptional customer support provided by Illumin, which make campaign management straightforward and efficient. Many appreciate the platform's ability to visualize customer journeys, allowing for effective audience targeting and campaign optimization. However, some users note that the reporting features could be more detailed and user-friendly.

Pros & Cons

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Brian L.
BL
Brian L.
Manager of AdOps
Small-Business (50 or fewer emp.)
"Manager of AdOps"
3.5/5
What do you like best about illumin?

Factual Audience building for retargeting point of interest Review collected by and hosted on G2.com.

What do you dislike about illumin?

Not able to setup campaign based on impression delivery. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Brian, thanks for your review. Glad to hear you’re seeing value with our audience capabilities. We appreciate your feedback on campaign setup, we will consider this as we continue to improve.

DV
Daniel V.
"Streamlined Campaign Management with Room for Growth"
3.5/5
What do you like best about illumin?

I really appreciated Illumin's journey-based approach. It was unique because instead of managing campaigns by channel or tactics, it allowed us to plan around how prospects actually move through the funnel. This helped us determine strategy and align on activations with ease, contributing to solid campaign performance. I also found the initial setup of Illumin very straightforward, with no issues in getting things set up. Review collected by and hosted on G2.com.

What do you dislike about illumin?

While the journey focus was great, it didn't attribute to the flexibility in reporting and customizations. When digging into deeper analysis of performance, there wasn't a lot to gain from this in terms of audiences that were reached. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Daniel, thanks for sharing your review! We're glad to hear you're enjoying Canvas for campaign planning. We also appreciate your feedback on reporting, it helps guide future product improvements. We've recently added new reporting features you can explore in the link below.

See how illumin improved
Spencer B.
SB
Spencer B.
Director of Business Development
Small-Business (50 or fewer emp.)
"Illumin's Comprehensive Ad Solution with Stellar Support"
4/5
What do you like best about illumin?

I really appreciate how illumin allows us to disseminate and display our brand more comprehensively than other platforms. I like the great customer support and the onboarding experience they provide, along with the ongoing campaign support. I enjoy the responsiveness of the communication channels with their team and the in-depth insights illumin offers. The initial setup of illumin was also easy. Review collected by and hosted on G2.com.

What do you dislike about illumin?

pricing and cost transparency can be improved Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Spencer, we appreciate you taking the time to share this. Great to hear the platform, onboarding, and our amazing team have been helpful in driving results.

Thanks as well for the note on pricing, we will consider this as we continue to evolve the experience.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Clean, Intuitive UX/UI with Strong Reporting"
4.5/5
What do you like best about illumin?

The UX/UI, the simplified interface, and the reporting are all strong points. Everything feels very clean, straightforward, and easy to use. Illumin has a beatiful and clean UX/UI interface, a strong reporting and easy set up... Review collected by and hosted on G2.com.

What do you dislike about illumin?

The Creative bulk uploading takes a lot of time, and it fails constantly. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thanks for your feedback! We're glad you're enjoying the illumin experience. We appreciate your input on creative uploads as we continue to improve the platform and make workflows even more seamless.

AL
aria l.
"Efficient Ad Management with Powerful Targeting"
5/5
What do you like best about illumin?

I use illumin to run display ads to promote our website. I like that illumin allows for precise targeting of the audience. It's not just a DSP advertising platform; it also integrates social ad placements. Through illumin, I can run ads on social platforms like Facebook, which is a great feature. I find it more convenient as I can create and manage multiple ads on a single platform. Additionally, the initial setup of illumin was easy. Review collected by and hosted on G2.com.

What do you dislike about illumin?

One thing that could be improved in illumin is the lack of specific traffic inventory details. Having access to more precise inventory information would be very helpful for ad placements. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Aria, thanks for the review! We're happy to hear you're finding illumin helpful for running and managing campaigns all in one platform.

Verified User in Marketing and Advertising
EM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Supportive Team, but a Polished UI That Feels Limiting"
3.5/5
What do you like best about illumin?

Illumin's team is probably their best asset. They're very invested in your success and always willing to be flexible and helpful. Review collected by and hosted on G2.com.

What do you dislike about illumin?

The interface is misleading. It looks really nice and gives the impression of simplicity, but actually it's very limiting in a lot of capabilities. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thanks for your feedback! We're glad to hear our team has made a positive impact. We appreciate your input on the platform experience as we continue to enhance illumin with more flexibility while keeping it simple and intuitive.

Joan Carles I.
JI
Joan Carles I.
Co-owner & Managing Director
Small-Business (50 or fewer emp.)
"Usability and Exceptional Support, Needs Better Video Inventory"
3.5/5
What do you like best about illumin?

I like the usability of illumin and the support from the team. Every time I've had an issue with delivery or any other question, they have helped me quickly. The initial setup was very easy, especially due to the support from the illumin team. Review collected by and hosted on G2.com.

What do you dislike about illumin?

I would need video inventory from platforms like Netflix or Prime Video. I would like Illumin to be able to reach agreements with the main VOD platforms so as not to have to use other DSPs. Review collected by and hosted on G2.com.

Samantha B.
SB
Samantha B.
VPM Lead
Enterprise (> 1000 emp.)
"Straightforward, Easy-to-Use Platform"
5/5
What do you like best about illumin?

The platform is straight forward and easy to use! The team at Illumin has been very hands on and lovely to work with, it has made implementing a new platform painless! Having weekly reporting calls has given our team confidence in our partnership. Review collected by and hosted on G2.com.

What do you dislike about illumin?

There isn't anything I have found yet not to like. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Thanks for the review! We're glad to hear illumin has been easy to use and that our team has been helpful. We appreciate your partnership.

Spencer B.
SB
Spencer B.
Manager, Business Development
Small-Business (50 or fewer emp.)
"Illumin: Boosts Visibility with Exceptional Support"
4.5/5
What do you like best about illumin?

I really like the support onboarding team and backend dashboard of illumin; they are all world-class. It's helpful to have a team on their end available when needed and throughout the journey. I also find that illumin helps my brand be visible in more places and access untapped audiences. The integration with our meta programs and internal reporting tools works well. The initial setup was easy, efficient, and timely. Review collected by and hosted on G2.com.

What do you dislike about illumin?

I'd like more transparency around pricing and more flexible contract terms Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Solid UI and Performance, but Naming Conventions Need Consistency"
3.5/5
What do you like best about illumin?

The UI / UX are solid, and generally the platform performs very well for our needs. Review collected by and hosted on G2.com.

What do you dislike about illumin?

The lack of naming consistent naming conventions when compared to other platforms. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thank you for your feedback! We're glad to hear illumin is helping expand your client offerings. We appreciate your input on naming conventions as we continue to improve the platform and make it even more intuitive.