illumin Reviews (154)

Reviews

illumin Reviews (154)

4.3
154 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and exceptional customer support provided by Illumin, which make campaign management straightforward and efficient. Many appreciate the platform's ability to visualize customer journeys, allowing for effective audience targeting and campaign optimization. However, some users note that the reporting features could be more detailed and user-friendly.

Pros & Cons

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Raul F.
RF
Raul F.
Lecturer in the Department of Physiotherapy at CSEU La Salle
Small-Business (50 or fewer emp.)
"Success in Digital Communication: Our Experience with illumin"
4.5/5
What do you like best about illumin?

illumin allows us to optimise campaigns with precision and efficiency. Its technology facilitates segmentation and real-time analysis to maximise impact. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Some functions require a learning curve, although this is solved by the permanent support of the professionals linked to the account. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin

Hello Raul,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the various features and experiences illumin has to offer - including segmentation and real-time analysis. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Maria O.
MO
Maria O.
Digital Media Director
Small-Business (50 or fewer emp.)
"Easy to Use, Cost-Effective Performance with Efficient Support for a small agency"
5/5
What do you like best about illumin?

It’s easy to use and very practical. We can achieve good results and very solid performance across several assets. Keep a good pacing with low costs are the best. We have use Illumin with display and video and it has very optimal results. Support is very efficient. Our clients are very happy with the results of the campaigns. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Sometimes uploading the creatives can be complicated. At the beginning, things also felt a bit slow, and we occasionally had to contact support because of the pace. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Maria, thanks for your review. Great to hear you’re seeing strong results with illumin!

Valentina O.
VO
Valentina O.
Adops Programmatic
Small-Business (50 or fewer emp.)
"Oviedo's Review"
4/5
What do you like best about illumin?

To be honest, I think what I like the most is the staff that attends to me, who are always willing to help you with any problem you might have. Review collected by and hosted on G2.com.

What do you dislike about illumin?

It is complicated to understand and not very intuitive when setting up campaigns. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

We're glad to hear that you appreciate our helpful staff! We strive to provide excellent customer service at all times.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Massive Reach and Scale for Sensitive Verticals"
5/5
What do you like best about illumin?

Their reach for sensitive verticals and industries. Great opportunity and tons of room to scale media spend without hitting efficiency ceilings. They are not a small player. Review collected by and hosted on G2.com.

What do you dislike about illumin?

It’s mostly a managed service, and if you’re not careful, efficiency metrics can be somewhat veiled, so you might not get the full picture for campaigns like display. That said, their team is very accommodating with tracking solutions to help drive visibility for end users and media buyers. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thank you for your thoughtful feedback! We're glad to hear illumin's scale and reach have helped support your programmatic strategy in a sensitive vertical. We also appreciate your comments on reporting transparency. We're continually investing in more visibility and insights while working closely with customers to ensure they have the data they need to optimize performance. Thanks for being a valued partner!

Tai-vini  A.
TA
Tai-vini A.
Programmatic
Mid-Market (51-1000 emp.)
"Review illumin"
4.5/5
What do you like best about illumin?

The platform is very user-friendly and easy to interpret the best results. The team is top-notch as they are always available to help solve any problems or doubts. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Actually, it is a very good platform, I don't think I have any complaints about it. Review collected by and hosted on G2.com.

Response from Chris Yu of illumin

Hi Tai-vini,

Thank you so much for taking the time to share your experience with us on G2! We're thrilled to hear that you enjoy the audience creation feature. Your feedback is invaluable to us as we continue to improve our platform and reporting services.

If you have any additional thoughts or suggestions, please don’t hesitate to reach out. We’re always here to help and would love to ensure your experience with us remains exceptional.

Thanks again for being a part of our community!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Hard to Use and Missing Key DSP Optimization Features"
2.5/5
What do you like best about illumin?

In terms of DSP functionality, its trying to be different and help advertisers traffic campaigns in a way that matches the customer journey Review collected by and hosted on G2.com.

What do you dislike about illumin?

Its hard to use. A lot of creative vendors (Kargo) or pmp providors havnet worked with them in the past, so everything that we think is going to be easy, ends up being more complicated. It doesn't have a lot of the optimization functionality that a standard DSP would have (such as bid adjustment by ad size, bid adjustments by audience segment, etc). Review collected by and hosted on G2.com.

Verified User in Automotive
IA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Good CTV Inventory ; but the Platform, Support and Targeting Options Need Work"
2.5/5
What do you like best about illumin?

Some good inventory, particularly on CTV Review collected by and hosted on G2.com.

What do you dislike about illumin?

Not such a user-friendly platform. It doesn’t always respect some core segmentation options (a whitelist, for instance). Also, goals can only be set as budget, not impressions or clicks, and there’s no CPC model.

On the other hand, the platform may have some good/new features we don’t know about yet, and it could be better with a bit more commercial support. Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thank you for your feedback! We appreciate your input as we continue to improve illumin. We've made a number of enhancements to the platform, and we'd love the opportunity to reconnect. Reach out to your Account Manager to learn about the latest features and best practices that may help address some of the challenges you experienced.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Great Journey Builder and UX, but Conversion Tracking Needs Improvement"
3.5/5
What do you like best about illumin?

Customer Journey and the capability of create journeys. UX is very good!Pricing is in several cases best than other platforms.

Performance for awareness campaigns works very well. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Conversions focused campaigns didn't result for me. The pixel doesnt measure enough the value vs google ananlytics. Intelligence maybe work better for other strategies, in my case didn't help to improve results Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

We're glad to hear that you are enjoying the customer journey capabilities and UX of illumin. We appreciate your feedback on the conversion tracking and will definitely take it into consideration for future improvements.

Enzo C.
EC
Enzo C.
Small-Business (50 or fewer emp.)
"Effortless Campaign Activation, Outstanding Support"
5/5
What do you like best about illumin?

I like Illumin because of its ease of use and activation process. It's really easy to activate a campaign, connect to Looker Studio, and optimize towards media goals. The well-versed team provided access in less than 24 hours, which made the initial setup very easy. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Nothing Review collected by and hosted on G2.com.

Response from Lyndsie Wise of illumin

Thank you for your kind words! We're glad to hear that you find Illumin easy to use and that our team provided outstanding support. We appreciate your support and look forward to continuing to meet your needs.

Miranda G.
MG
Miranda G.
Mid-Market (51-1000 emp.)
"Empowers Creative Campaigns with Stellar Support"
4.5/5
What do you like best about illumin?

I appreciate illumin for its programmatic capabilities and the exceptional sales team. The variety of audiences, lower costs, and creative content options are great. They really help me get my campaigns on time and allow me to bring my creative ideas to life. The sales team is always available to help with a smile and a response. The initial setup of illumin was very easy, making it smooth to get started. Review collected by and hosted on G2.com.

What do you dislike about illumin?

Some cmps on video campaigns. More inventory and more creative options. Review collected by and hosted on G2.com.

Response from Leeran of illumin

Hi Miranda, really appreciate you taking the time to share this. Great to hear the platform is helping you execute your creative ideas and stay on track with campaigns. Thanks as well for the feedback, very helpful as we keep evolving.