Best Software for 2025 is now live!
View the Winners
IFS assyst
Editedit
IFS assyst
By IFS
Show rating breakdown
3.5 out of 5 stars
See all 14 assyst reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by IFS assyst, but it has limited features.
Do you work at IFS assyst? Upgrade your plan to update branding and connect with profile visitors!

Top Rated IFS assyst Alternatives

Serviceaide ChangeGear
(99)
3.9 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
(872)
4.3 out of 5
Jira Service Management
(779)
4.2 out of 5
See all assyst Alternatives

IFS assyst Reviews & Product Details - Page 2

Editadmin

IFS assyst Overview

Editedit
What is IFS assyst?

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

IFS assyst Details
Discussions
IFS assyst Community
Languages Supported
English
Show LessShow More
Product Description

assystSaaS Web-Based Service Desk Solution

Seller Details
Seller
IFS
Year Founded
1983
HQ Location
Linkoping , Sweden
Twitter
@ifs
10,968 Twitter followers
LinkedIn® Page
www.linkedin.com
8,584 employees on LinkedIn®
Ownership
STO: IFS
Description

IFS provides enterprise software for industries such as aerospace, energy, and manufacturing, enabling organizations to manage their operations, assets, and services effectively.

Freja K.
FK
Overview Provided by:
Freja King

Recent IFS assyst Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
1.0 out of 5
"Clunky interface, unstable product"
There is very little I like about this product.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
2.0 out of 5
"Clunky Interface"
It does a pretty good job of asset management.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
0.0 out of 5
"Slow, buggy, and featureless"
Ticketing is easy and the flow is good. That's about the only positive.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

IFS assyst Media

IFS assyst Demo - IFS assyst Service Catalog - typical employee view
Role-based service catalog shows employees the services available to them depending on their individual role(s). This example shows the IT services available to a typical employee.
IFS assyst Demo - IFS assyst Support Portal - typical service agent view
This is the service agents view of the outstanding requests for themselves and their team.
IFS assyst Demo - IFS assyst Self-service Portal - typical employee view
Role-based service catalog shows employees the services available to them depending on their individual role(s). This example shows all the services available for this employee.
IFS assyst Demo - IFS assyst mobile app
The fully-featured IFS assyst mobile app provides access anytime, anywhere. In this example the user can track the progress of their requests.
IFS assyst Demo - IFS assyst Chatbot in Microsoft Teams
The IFS assyst AI-powered chatbot is also available through Microsoft Teams.
IFS assyst Demo - Osca the IFS assyst Chatbot
The AI-powered chatbot, Osca is available within the IFS assyst Self-service portal and also Microsoft Teams to help answer and resolve issues.
Answer a few questions to help the IFS assyst community
Have you used IFS assyst before?
Yes

14 IFS assyst Reviews

3.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
14 IFS assyst Reviews
3.5 out of 5
  • Sort By:
    G2 Sort
14 IFS assyst Reviews
3.5 out of 5
  • Sort By:
    G2 Sort

Overall Review Sentiment for IFS assystQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Michelle M.
MM
Technical Project Manager
Information Technology and Services
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IFS assyst?

Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well! Review collected by and hosted on G2.com.

What do you dislike about IFS assyst?

We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’. Review collected by and hosted on G2.com.

Recommendations to others considering IFS assyst:

This should fit just about anyone. The application is used in small and large organizations and seems to be very versatile. I also recommend working with a partner when trying to implement. They will help you get this implemented quicker and will save re-work. We are now working with Sierra Systems. Review collected by and hosted on G2.com.

What problems is IFS assyst solving and how is that benefiting you?

This software will help our organizations function with one set of processes. We are currently 10 different parts transforming into 2. Assyst will be our ‘backbone’ enabling us to make this transformation much less painful for the IT staff as well as the customers. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Jennifer B.
JB
Technical Writer / assyst Database Administrator
Law Practice
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IFS assyst?

Self-Service options, management of the content and the interface. Review collected by and hosted on G2.com.

What do you dislike about IFS assyst?

Could use more in Knowledge Management area. I would like to see more consistency across the management of the content. Some of the fields you just click a button to edit or delete data and others you click on a management icon and then have to search for the data instead of just giving a list immediately. Review collected by and hosted on G2.com.

Recommendations to others considering IFS assyst:

Don't look at it just as an IT tool. Open the door for other departments in our organization to utilitze assyst for tracking. Review collected by and hosted on G2.com.

What problems is IFS assyst solving and how is that benefiting you?

We are using assyst to solve tracking of non-IT related requests such as legal research requests and facilties requests. We are also employing some self-service solutions via assyst to reduce calls to our Service Desk so they are able to focus on the more urgent issues of our customers. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IFS assyst?

I have been working with multiple SD tools like Remedy HP SM and Axios Assyst , but the ease with which , it gets installed and is ready to use is amazing , if all the pre-requisites are met you can set the baseline tool up in 2 hrs time . Also the shortcuts on main screen and event monitor layout works like charm Review collected by and hosted on G2.com.

What do you dislike about IFS assyst?

Some of the features like Smart mail and action processor which are a little difficult to configure for a newbie Review collected by and hosted on G2.com.

Recommendations to others considering IFS assyst:

Go for it , it is most suited for small setups. Review collected by and hosted on G2.com.

What problems is IFS assyst solving and how is that benefiting you?

Stable software had very less issues in all , we have got best support from helpdesk of axios systems and cost effective than other tools in market Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IFS assyst?

Nice GUI and process to follow all the ITSM process including incident, problem, change and Knowledge management. Review collected by and hosted on G2.com.

What do you dislike about IFS assyst?

Needs better approach for reporting and publishing of data. There should be easy ways to produce and publish data with graphical elements. Review collected by and hosted on G2.com.

Recommendations to others considering IFS assyst:

Cost effective product, easy to implement with great after sale support.

Good for mid segment companies who are striving to be an ITSM compliant company.

Review collected by and hosted on G2.com.

What problems is IFS assyst solving and how is that benefiting you?

Easy to configure and Implement and off the shelf integrations makes it a quick implementation. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

IFS assyst Comparisons

Compare assyst vs. ServiceNow IT Service Management
Compare assyst vs. ServiceNow IT Service Management
assystVSServiceNow IT Service Management
Compare assyst vs. Jira Service Management
Compare assyst vs. Jira Service Management
assystVSJira Service Management
Compare assyst vs. BMC Helix ITSM
Compare assyst vs. BMC Helix ITSM
assystVSBMC Helix ITSM
Compare assyst ratings to similar products

Explore More

PCB Design Software
Best Graphic Design Software
Types of Advertising
Out of Office Messages
Best 3D Modeling Software
ZoomInfo Competitors
Order Fulfillment
Best Task Management Software
Google Compute Engine reviews
assyst