Top Rated IFS assyst Alternatives
The tool is easy to operate and maintain with drop and drag service design/publish/maintain (no need for additional programming). The Arabic language as an option is great, and assyst covers all processes. All processes are ITIL certified. Review collected by and hosted on G2.com.
No process is 'out of the box'. The UI needs more work and although the reporting is good, and has got better, it's not a specific reporting tool. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for IFS assyst
Overall Review Sentiment for IFS assyst
Log in to view review sentiment.
There is very little I like about this product. Review collected by and hosted on G2.com.
It has an outdated interface, that will crash if you click in the wrong areas.
The hosted provider had no interest in fixing this.
High availability was really two hosted servers, with 50% of users on each. Review collected by and hosted on G2.com.
It does a pretty good job of asset management. Review collected by and hosted on G2.com.
Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems. Review collected by and hosted on G2.com.
Ticketing is easy and the flow is good. That's about the only positive. Review collected by and hosted on G2.com.
What's not to dislike? Features that were a requirement for us to buy a new ticketing system were available when the product was implemented are broken for the last several updates. Reporting is a mess. The DB schema is atrocious. And the product crawls at a snail's pace on a good day.
If you like clearing cache and cookies on your browser to get the webapp to even load, this too was built for you. Review collected by and hosted on G2.com.
I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fullfill all of your service desk needs, project management needs, knowledge base, incident management and so much more. Review collected by and hosted on G2.com.
I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator. Review collected by and hosted on G2.com.
- First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can.
- Axios Assyst covers every aspect of ITIL and meets our guidlines of examination.
- The free customizable home dasboard is perfect to get a quick overview
- Very easy to install
- The REST API provides the possibility to connect third party applications
- process designer Review collected by and hosted on G2.com.
- In case of an error the shown messages are very common like "A general error has occured. Please contact your Systemadministrator". Also the Logfiles sometimes didn't provide nessesary information like affected user, item, incident etc.
- the handling of permissions is sometimes not that intuitive.
- the "poweruser" of assyst often complain about the performance and the handling.
- after changeing parameters the server needs to be restarted Review collected by and hosted on G2.com.
I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse. Review collected by and hosted on G2.com.
While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out. Review collected by and hosted on G2.com.
Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well! Review collected by and hosted on G2.com.
We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’. Review collected by and hosted on G2.com.
