IDX Broker Reviews & Product Details

Used to like all of the widgets, ease of integrating into WP, etc. Used to be responsive when reaching out to support. Review collected by and hosted on G2.com.

They are short staffed, cannot return support calls, emails, cannot speak to a human, blame customers for not getting info to them when it is they who didn't implement the requested changes. Every contact with support is met with "We are experiencing a high volume of support requests and will take a while... blah blah... thank you for your patience...." and then it's over a week - typically before they respond. Review collected by and hosted on G2.com.

Highly customizable search criteria and webpages. Review collected by and hosted on G2.com.

They constantly make unnecessary changes to customized searches and criteria without notification. often rendering many custom searches useless. they do not respond to complaints. I fix my website and they break it again. It's like a game to them. Review collected by and hosted on G2.com.

Tools and widgets were useful when they were still supported. But tech support is essential, and that's been decimated by the new owners. Review collected by and hosted on G2.com.

The customer support has been axed by the new owners. We used to get a real person on the phone immediately, and email inquiries were answered within a day. Now emails go ignored--zero response. And the customer support phone line goes to a voicemail saying "use the website"--then hangs up! This will cost Realtors real money when listings don't show up, widgets go blank, and serious issues with your site simply cannot be resolved. Review collected by and hosted on G2.com.

IDX Broker acts as a provider that lets you insert IDX listings on your WordPress site. Review collected by and hosted on G2.com.

Where to begin? IDX Broker feels like a ghost company. From my experience, it seems somebody created the product, designed the website, created the memberships, and hasn't paid the slightest attention to his business since then.

- Outdated website

- Very difficult to use for an average WordPress user

- You can't customize fonts or colors to match your brand, so any website using IDX Broker will look the same

- Their integration with Zapier suddenly stopped working. When I talked to someone at Zapier, they explained that it is an IDX Broker issue, probably because IDX Broker hasn't worked on updating their part.

- Terrible customer service (It's been more than a week, and after five emails, I haven't been able to get a "Hello" from anybody)

- Constant basic bugs and errors

For example: this is the exact message I have seen from my client's account for over a month:

"Map Tiles Not Displaying 5-14-23: IDX Broker map page tiles are currently not loading. We are working to resolve this issue as quickly as possible. Thank you and we apologize for this service interruption."

- All of this while my client have to keep paying a premium monthly fee

IDX Broker shows no signs of growth, updates or future plans. What someone built ten years ago is what it is. Review collected by and hosted on G2.com.

Nothing. Truly nothing. They do not answer their phones. They leave you on hold. They don't answer emails. My next step is the Attorney General of Oregon. Review collected by and hosted on G2.com.

They have ZERO desire to actually help the people who are paying them monthly. Review collected by and hosted on G2.com.

It's a great product. However they are so bad at providing service the Bad outweighs the good. I would search for another IDX service. Review collected by and hosted on G2.com.

It took nearly 2 months to get IDX service added to my website. The phone number on emails is out of service. They say they are busy and will get back to you. I kept getting error messages but no response or help figuring out why. Something that could have taken a day took 2 months. I was offered 50% off once going through the cancel prompts. Then the bill showed double. They could not figure out my MLS even though they had a signed form from my broker as well as an email approval from my MLS. The sales person told me basically to cancel if it did not work for me after 2 months of being treated poorly. Beso is his name! It's been a nightmare. I am searching for a better solution. It's not worth it. I have filed a report with the better business bureau which they have not responded to. The left hand does not know what the right hand is doing. And clearly does not care. Review collected by and hosted on G2.com.

It's a relatively inexpensive IDX solution. It adds IDX to your website with relative ease. Many Real Estate teams/brokerages use this solution successfully. Review collected by and hosted on G2.com.

You really need tech ability to use this service completely. Absolutely DO NOT attempt to migrate to IDX Broker if you are attempting to migrate a client/lead base from another IDX or CRM solution that has property searches you need to duplicate. The method for importing existing property searches is HIGHLY TECHNICAL. You have to build the URL matching the export from your existing CRM to IDX Broker database/API fields. Not a ton of documentation out there, or help. I was able to do it, but it was a challenge. Once you have the imported search, it works, but your clients can't edit or adjust the search in any way, they have to create a new search. Review collected by and hosted on G2.com.

One of the most useful features of IDX Broker is its ability to improve lead generation by attracting more potential buyers and sellers to your website. By displaying MLS listings on your site, you can attract more traffic and generate more leads. Additionally, IDX Broker allows you to customize the appearance of MLS listings on your website, giving you control over the look and feel of your site. This can help you create a professional, branded presence for your business. Review collected by and hosted on G2.com.

If you're using IDX Broker to power your real estate website, it's important to be aware that the MLS data it relies on may not be complete or accurate. This could lead to inaccurate listings being displayed on your site, which could frustrate users and damage your credibility. In some cases, listings may be out of date or not displayed correctly. To avoid these issues, it's important to regularly check the accuracy of the listings on your site and make sure they're up to date. Review collected by and hosted on G2.com.

A highly customizable platform that can be customized quite effectively. It used to be a great platform. But recent changes have let its users down. Please see my negative comment below. Review collected by and hosted on G2.com.

IDX Broker has recently begun to display the listing agent/broker and phone number on the property display pages right under the images. Now, most viewers will call the listing agent directly rather than contact the owner of the site. This makes IDX Broker close to a useless solution. Review collected by and hosted on G2.com.

Versatile. I can create searches and post as graphic widgets, search links and more. Searches based on all criteria in my MLS as well as polygon searches for neighborhoods. A recent addition is having the ability of creating pages of recent sales for neighborhoods, zip codes and school districts. Review collected by and hosted on G2.com.

Can be clunky to use. There is a learning curve if the site isn't being created by either a company or an individual who does this for a living. I was able to set up my own site and continue to expand it, but it requires a commitment to learn a lot of behind the scenes tools for using the IDX feed. A do it yourself person not only needs to learn IDX Broker but also setting up something like a Wordpress site. Review collected by and hosted on G2.com.